Question marks in outgoing emails for multibyte characters

I have an application that stores and displays Japanesse characters correctly on the screen. But when I try to email them, the characters come out as ?????.
I am on version 4.02.
I am setting the following items at the top:
MIME-Version: 1.0
Content-Type: text/html; charset=utf-8
The body is started with a <html> tag.
Any ideas?

After installation BI Publisher 10.1.3.3.1 Base (standalone, OC4J) :
Directory of F:\bip\jdk\lib\fonts
13/10/2007 21:16 15 196 128R00.TTF
13/10/2007 21:16 18 473 348 ALBANWTJ.ttf
13/10/2007 21:16 18 777 132 ALBANWTK.ttf
13/10/2007 21:16 18 676 084 ALBANWTS.ttf
13/10/2007 21:16 18 788 600 ALBANWTT.ttf
13/10/2007 21:16 276 384 ALBANYWT.ttf
13/10/2007 21:16 12 860 B39R00.TTF
13/10/2007 21:16 18 800 MICR____.TTF
13/10/2007 21:16 6 580 UPCR00.TTF
Directory of F:\bip\jdk\jre\lib\fonts
01/08/2006 19:25 75 144 LucidaBrightDemiBold.ttf
01/08/2006 19:25 75 124 LucidaBrightDemiItalic.ttf
01/08/2006 19:25 80 856 LucidaBrightItalic.ttf
01/08/2006 19:25 344 908 LucidaBrightRegular.ttf
01/08/2006 19:25 317 896 LucidaSansDemiBold.ttf
01/08/2006 19:25 698 236 LucidaSansRegular.ttf
01/08/2006 19:25 234 068 LucidaTypewriterBold.ttf
01/08/2006 19:25 242 700 LucidaTypewriterRegular.ttf
Directory of F:\bip\jre\1.4.2\lib\fonts
24/03/2004 19:12 75 144 LucidaBrightDemiBold.ttf
24/03/2004 19:12 75 124 LucidaBrightDemiItalic.ttf
24/03/2004 19:12 80 856 LucidaBrightItalic.ttf
24/03/2004 19:12 344 908 LucidaBrightRegular.ttf
24/03/2004 19:12 317 896 LucidaSansDemiBold.ttf
24/03/2004 19:12 698 236 LucidaSansRegular.ttf
24/03/2004 19:12 234 068 LucidaTypewriterBold.ttf
24/03/2004 19:12 242 700 LucidaTypewriterRegular.ttf
What is wrong?
In Adobe Reader's Document Properties -> Fonts
+Helvetica:
Type: Type1
Encoding: Ansi
Actual Font: ArialMT
Actual Font Type: TrueType
I feel BIP use wrong encoding . . .

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