Question to Forum moderators

Dear moderators,
Is there any person at Creative (other than customer support) to whom I could discuss the Sound Font and Midi issues with the X-Fi card?
I have emailed customer support on several occasions, and was even directed to Developer Support regarding my issues with the card but haven't gotten an answer.
To be honest, I'm quite frustrated with the fact that the sound card isn't 100% compatible with Sound Fonts and MIDI the way previous models were.
If I can't contact somebody myself, would it be possible for you do send along this information to the correct people at Creative?
This problem has existed since the card came out and we're coming up on 2 years since I first contacted customer support and still no fix for these issues.
These are the problems with SF and MIDI:
1.- Effects on Sound Fonts are close to non-existent no matter if you max the levels on them.
2.- The card no longer responds to envelope controllers.
3.- Polyphony number is MUCH less than that on the Audigy series and previous models (MIDI files I made with the SoundBlaster32 and sounded great now have notes cut off).
I'm sorry if this in any way inconveniences you but I've tried the contact information on the Creative site without success.
Thank you in advance for any help.

perihelion54, I hear you. I can't help you, other than to offer my support. I have questions about the technical spec of the soundfont engine as well, and it's difficult to know where to get answers.
The only reason I have an X-Fi is for the 24-bit soundfont feature. I haven't gotten into the detail of programming the X-Fi yet, although I have created soundfonts for the Live! and Audigy range.
There's a few new features in the latest (2.4?) version of Vienna, so that might be worth a try. I have been using AWave Studio 10, which SoniVox also seem to use by times.
Message Edited by jreid on 04-28-200708:09 PM

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Message from Crystal Reports Design forum moderators

Dear Crystal Reports Design forum Users,
Moderators recently noticed some incorrect actions on the forum like duplicated questions, postings in wrong categories, postings with product key code information, etc.
To make our forum more effective we would like to remind you, before posting your question, to please:
1. Make sure youu2019ve got familiar with u201CRules of engagementu201D
[https://www.sdn.sap.com/irj/sdn/wiki?path=/display/home/rulesofEngagement]
2. Make sure Crystal reports Design is the right category for your question.
u201CThis forum is dedicated to topics related to the creation and design of Crystal Report documents. This includes topics such as database connectivity, parameters and parameter prompting, report formulas, record selection formulas, charting, sorting, grouping, totaling, printing, and exporting. For questions related to custom application development using Crystal Reports, refer to the appropriate Crystal Reports forum under Business Objects SDK Application Development.u201D
3. Search the current (Crystal Reports Design) forum for an answer or a solution.
4. Search other Business Objects resources like:
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[https://www.sdn.sap.com/irj/sdn/businessobjects-notes]
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[https://www.sdn.sap.com/irj/sdn/businessobjects-downloads]
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Please note: This post is the reminder only and not designed for discussions.
Edited by: Vitaly Izmaylov on Nov 10, 2008 10:02 AM

I totally agree with Alex.
With over 11,600 threads this forum is really "heavy".
A few more categories would reduce the efford for searching and rise the effectiveness.
This applies to a few more categories by the way.
Nevertheless I'm also happy about the quit good support in this board.
Greetings,
Sebastian

Infinity issue - replying to forum moderators tick...

I have been dealing with the moderators over e-mail due to my infinity issue and the last 2 resposnes I have sent to the forum moderators e-mail after they replied to the ticket have had this automated reply:
Hello,
Thanks for trying to get in touch with us. Sorry but we don’t monitor this mailbox, so you won’t get a reply to your email.
Ask the community
Try searching our forums to see if someone’s already asked the same question as you.
If you don’t find what you’re looking for, do join the forum and post a new question. There’s a wealth of knowledge on the community, and we’re sure you’ll find what you need. But if not, our eagle-eyed moderators keep watch over all postings, and will happily extend a hand of support.
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If all else fails, try our help pages.
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Hi abyssunderground,
Sorry for the confusion. Can you try replying again?
Cheers
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BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Note to Forum moderators/PR/anyone at Creative who will listen and A

Dear Forum Moderators/PR punchbags,?It seems Creative doesn't mind continually taking punches from the general public, and the longer Creative waits, the more annoyed people are getting. We always hear the Creative moderators saying they are sending feedback up the corporate ladder, however we are yet to hear any form of decent news/updates on the X-Fi drivers which clearly have a multitude of issues. While I don't doubt the Creative moderators are doing their job, I (and i'm sure I speak on behalf of many others) expect to hear a decent reply from someone who has the authority to do so. We all paid good money for the product, and do not deserve to be ignored!?What do Creative have to say about the blatant ignorance of the existing "issue-ridden" X-Fi drivers for Vista? And what is Creative doing right now to rectify the issue? Why have so many good paying customers been left out in the dark for this long? And why do Creative continue to market the X-Fi as "Vista ready" when there is blatant evidence it is no where near "ready" for Vista?

Watching NASDAQ on tues told something of what was discussed here. Creatives main problem is trying to be all things to all people and insisting on in-house manufacture of their computer peripherals. While they may be able to control quality somewhat, their competition has the edge in cheaper labour. Note, the drastic cuts in R&D in the last 8 months. This is all relati'vely normal for companies this size. One other thing that is making hard for them to be competati've is being an american based company. However, doubtful this is going to bankrupt them, or negati'vely effect them in a way that they cannot shake off easily. Guaranteed, if and when drivers & software are released, so present gen cards work with vista, the very small (albeit vocal) community here on the forum will tone down the rhetoric. Creatives money is not made in retail, it's made in wholesale contracts to the likes of Dell for example, and 90% of all onboard sound chips have been Creative Labs and will likely continue to be. (note X-fi chips sold to makers?such as?azureus) This entire fiasco has been a lesson in consumer strategies as companies push and pull the marketplace to suit their manufacturing needs, not fill a void?of supply and demand as we would like it to be. The reality is Creative is under very little obligation to support these cards under vista, is it a good business decision? I dont think so. It sure would be nice if they has some respect for the retail customer. Some good old fashioned?PR would be nice here too. Will this sink them? Probably not. Would we like them to go bankrupt and send apology emails to all of us? Absolutely, nothing less. Is that reality? No. I simlpy won't put this much emphesis on my computer systems sound functions until I see what is being manufactured. And there are some really really good looking contenders right now. And several more to be released over the summer. In retrospect, this is a good thing Creative are doing by throwing the market wide open. This has been longed for, almost 8 years now. Don?t get me wrong, I still think this was and is a truly crappy thing they are doing, but in the long run, we win, becasue finally, we will have cards that rock, and people that care about the end user.Message Edited by scorpion_saga on 05-03-200703:30 AM

Are there humans working at Adobe or do they direct all questions to forums? Arrrrgggg!

I really want to speak to support staff. So they direct all their questions to forums so they don't have to answer them directly? I have been waiting 45 min to get help in chat. How can I contact a HUMAN directly? Do they have phones at ADOBE. I'm so frustrated! Sooooo frustrated. Does anyone have a number to contact a human?

If you have been waiting that long, have you even considered asking your question in the forum? There are some pretty knowledgeable people here.

Answering questions in forums

The Chicago Tribune had an interesting article on people who answer questions on forums like this -- in fact the Adobe forums are mentioned toward the end of the article:
http://www.chicagotribune.com/business/chi-0701150096jan15,1,1836990.story
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Bob Warren

I guess I'm lucky -- the DSL box was installed right next to our driveway. It even shares our street address :)
Bob Carruth -- Your description of your technology problems certainly sounds like the 21st century to me! I just got through transferring a computer Tuesday to one of our offices to replace another computer with a dead hard drive (all our equipment is off warranty now); and today, the replacement computer's hard drive also died. The drives lasted just days past the 3-year warranty period. We started the year with our network no longer talking to our printers. An upgrade to our virus-scanning software created a conflict with an Access database that many of our staff use, resulting in their inability to use those databases--that's still not resolved. It goes on. What's sad is that we've come to expect such ongoing problems in this new century.
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Re: Message from Crystal Reports Design forum moderators

If you, the moderator, feel some post is inappropriate in some manner, could you perhaps provide feedback to the individual concerned. Lecturing the entire community with broad references to "abuse" leaves us with nothing but insecurity and uncertainty as to whether we have sinned, or whether our submission was in fact entirely appropriate.
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Former u201CAssistu201D support customers were recommended to use this forum as it already has a huge volume of existing solutions and it is more effective to post a solution once on the forum instead of copying and pasting to several logged incidents.
It is a Community Forum u2013 not a Tech. Support Forum and designed to share and to accumulate Business Objects useru2019s knowledge and experience.
As a part of migration we anticipated an increased volume on the forum and our engineers were asked to help the Forum Community to resolve their problems answering some of the questions, but please note it is not a part of engineeru2019s responsibilities. It is on volunteer basis - the same as mine, the moderatoru2019s role. One of our goals is to make our products better and this forum certainly helps.
About the reasons of this moderatoru2019s u201Csticky notesu201D: I am sorry if you or other users feel u201Cinsecureu201D or u201Cuncertainu201D, I did not mean it. I posted this note just as a reminder to follow the rules, make sure the question is posted in the right category and where to search for an existing solution.
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