How do I get support if my question on Forum remains without an answer?

I have a really serious problem with Photoshop and I asked a question on the 29th of December. After 4 days nobody made any suggestions. How can I get further help?

Hello Jeff,
Thank you for your reply. None-the-less, my problem with Photoshop does not concern downloading or launching the program, but the problems that occur while working with it. When I use certain tools my whole work gets damaged, without any possibility to recover. I don't know if it's because of the memory settings, some preferences that are not good o something else.
I posted on Photoshop Forum on the 29th of December and still cannot find any help.

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How do I get support if my question on Forum remains without an answer?

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