Infinity issue - replying to forum moderators tick...

I have been dealing with the moderators over e-mail due to my infinity issue and the last 2 resposnes I have sent to the forum moderators e-mail after they replied to the ticket have had this automated reply:
Hello,
Thanks for trying to get in touch with us. Sorry but we don’t monitor this mailbox, so you won’t get a reply to your email.
Ask the community
Try searching our forums to see if someone’s already asked the same question as you.
If you don’t find what you’re looking for, do join the forum and post a new question. There’s a wealth of knowledge on the community, and we’re sure you’ll find what you need. But if not, our eagle-eyed moderators keep watch over all postings, and will happily extend a hand of support.
Still stuck?
If all else fails, try our help pages.
Thanks,
BT
Have my e-mails been received or not? I have always replied to these tickets without a problem before but the last 2 have been replied to automatically with this e-mail.
Thanks.
Solved!
Go to Solution.

Hi abyssunderground,
Sorry for the confusion. Can you try replying again?
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

Note to Forum moderators/PR/anyone at Creative who will listen and A

Dear Forum Moderators/PR punchbags,?It seems Creative doesn't mind continually taking punches from the general public, and the longer Creative waits, the more annoyed people are getting. We always hear the Creative moderators saying they are sending feedback up the corporate ladder, however we are yet to hear any form of decent news/updates on the X-Fi drivers which clearly have a multitude of issues. While I don't doubt the Creative moderators are doing their job, I (and i'm sure I speak on behalf of many others) expect to hear a decent reply from someone who has the authority to do so. We all paid good money for the product, and do not deserve to be ignored!?What do Creative have to say about the blatant ignorance of the existing "issue-ridden" X-Fi drivers for Vista? And what is Creative doing right now to rectify the issue? Why have so many good paying customers been left out in the dark for this long? And why do Creative continue to market the X-Fi as "Vista ready" when there is blatant evidence it is no where near "ready" for Vista?

Watching NASDAQ on tues told something of what was discussed here. Creatives main problem is trying to be all things to all people and insisting on in-house manufacture of their computer peripherals. While they may be able to control quality somewhat, their competition has the edge in cheaper labour. Note, the drastic cuts in R&D in the last 8 months. This is all relati'vely normal for companies this size. One other thing that is making hard for them to be competati've is being an american based company. However, doubtful this is going to bankrupt them, or negati'vely effect them in a way that they cannot shake off easily. Guaranteed, if and when drivers & software are released, so present gen cards work with vista, the very small (albeit vocal) community here on the forum will tone down the rhetoric. Creatives money is not made in retail, it's made in wholesale contracts to the likes of Dell for example, and 90% of all onboard sound chips have been Creative Labs and will likely continue to be. (note X-fi chips sold to makers?such as?azureus) This entire fiasco has been a lesson in consumer strategies as companies push and pull the marketplace to suit their manufacturing needs, not fill a void?of supply and demand as we would like it to be. The reality is Creative is under very little obligation to support these cards under vista, is it a good business decision? I dont think so. It sure would be nice if they has some respect for the retail customer. Some good old fashioned?PR would be nice here too. Will this sink them? Probably not. Would we like them to go bankrupt and send apology emails to all of us? Absolutely, nothing less. Is that reality? No. I simlpy won't put this much emphesis on my computer systems sound functions until I see what is being manufactured. And there are some really really good looking contenders right now. And several more to be released over the summer. In retrospect, this is a good thing Creative are doing by throwing the market wide open. This has been longed for, almost 8 years now. Don?t get me wrong, I still think this was and is a truly crappy thing they are doing, but in the long run, we win, becasue finally, we will have cards that rock, and people that care about the end user.Message Edited by scorpion_saga on 05-03-200703:30 AM

Post Moved Infinity-Issues

Moved to Infinity Board http://community.bt.com/t5/BT-Infinity/Infinity-Issues/td-p/647136
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I was going to put it in the Infinity forum but as there were other similarish ones here, and that my problem is reagrding a connection issue (my modem gets Inifinity just fine), I thought thought the connection issues forum would be the correct place.
Also as HH3 is not Infinity specific, I thought the problem was not necessarily Inifinity specific either
Even so, thanks for putting in the correct place.

BT Infinity Issues in Basingstoke

Hi,
I've been experiencing BT Infinity issues for the last 10 days. It appears to be intermittent, where packets are dropped. I have used a ping test to check, and when it appears slow to browse or watch a movie, packets are bing dropped. When it does connect, the speed is fine, around 35Mb, however, the packets being dropped is obviously slowing everything down.
I have plugged directly into my router, tested, same issues. I have switfhed off and restarted both my hub and router multiple times, to no avail. Today my neighbour has mentioned the same issues.
Please help.
Cheers
Steve

Hello, I've also had the same problem for the last week. Reported it to ELC and it has been esculated. You should report it to the moderators and they will be able to help you.
You can contact the moderators here, they will take personal ownership over your case until it's resolved.
They normally take 3 working days to respond.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

Re replying to the moderators

can anyone tell me how to reply to the moderators as i have emailed him and he cannot find my email how do i do this as i need an answer asap

Hi lilsajade
Did you try
forum DOT moderation DOT team AT bt DOT com ?
and head it FAO David (I guess he's the mod in question from your other thread).
Or just click the name of the Mod and then click the link on his/her page to Send This Person a Private Message
Value Added Guest (Inspiring Not Aspiring)
Rate a post if you like it! - just click the star under the user's name on the left. (N.B. ratings facility no longer available in Forum Help and Suggestions; nor is it available in the Lounge)

How can i allow certain people to reply to forum post?

Hi all, how do i allow certain group of people to reply to forum post instead of everyone can reply? Any help would greatly appreciated.

Hello
You can secure the forum and subscribe group of people to the secure zone , by this only the subscribers will be able to view the forum and reply on posts.
You can also enable moderation for topics with which only approved topics will be visible on your site.
For details please refer to this document :
http://kb.worldsecuresystems.com/kb/forum-topics-posts.html
Regards,
Sanjit

Message from Crystal Reports Design forum moderators

Dear Crystal Reports Design forum Users,
Moderators recently noticed some incorrect actions on the forum like duplicated questions, postings in wrong categories, postings with product key code information, etc.
To make our forum more effective we would like to remind you, before posting your question, to please:
1. Make sure youu2019ve got familiar with u201CRules of engagementu201D
[https://www.sdn.sap.com/irj/sdn/wiki?path=/display/home/rulesofEngagement]
2. Make sure Crystal reports Design is the right category for your question.
u201CThis forum is dedicated to topics related to the creation and design of Crystal Report documents. This includes topics such as database connectivity, parameters and parameter prompting, report formulas, record selection formulas, charting, sorting, grouping, totaling, printing, and exporting. For questions related to custom application development using Crystal Reports, refer to the appropriate Crystal Reports forum under Business Objects SDK Application Development.u201D
3. Search the current (Crystal Reports Design) forum for an answer or a solution.
4. Search other Business Objects resources like:
- Business Objects / SAP Notes
[https://www.sdn.sap.com/irj/sdn/businessobjects-notes]
- Business Objects downloads
[https://www.sdn.sap.com/irj/sdn/businessobjects-downloads]
- Business objects Articles
[https://www.sdn.sap.com/irj/sdn/businessobjects-articles]
All the best,
Crystal Reports Design forum moderators
Please note: This post is the reminder only and not designed for discussions.
Edited by: Vitaly Izmaylov on Nov 10, 2008 10:02 AM

I totally agree with Alex.
With over 11,600 threads this forum is really "heavy".
A few more categories would reduce the efford for searching and rise the effectiveness.
This applies to a few more categories by the way.
Nevertheless I'm also happy about the quit good support in this board.
Greetings,
Sebastian

Login Issues at the Forum

If I try to enter the forum area, it rejects my login with no error message. I've tried my VZ account creds and my forum creds. However, if I go to verizon.net, I can log in there and then click my way to the forum area. What's up with that???

Check your FF options/settings to see if you've enabled a notification when the page tries to redirect. If that box is ticked, untick it and try again.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Customer Service & Infinity Issue

Hi All,
Apolgies for having a dig on my first post here, but looking at numerous messages over the past few days, I believe I am not alone in my current issue with BT Inifinity.
I moved over to BT inifinty from Sky three weeks ago, as Inifnity was finally available in my area. MY internet was then positioned at 36M download 7M upload. A massive leap from Sky.
I then paid 12 months line rental up front, and took advantage of the reduced rate for 3 months.
Thats when the issues started and still contunue.
Firstly BT infinity was installed fine, and then 3 days later we lost the house phone. Yes, the house phone was completely dead, and as it was the weekend, we didnt have a working phone until the Tuesday. Not to worry, teething problems I thought, but the engineer stated it was incorrect in the exchange...
Never mind, look on the bright side, I have infinity bb speed.
Just a week later, i recieved an email to state my limit was nearly full on my BB. I was surprised as no one informed me there was a limit to infinity. Therefore I then changed my account to pay more money to BT to enable the unlimited. Thanks BT customer sales service for not informing me of that one!
Then we come to the final piece of the jigsaw. I didnt contact BT about my infinity service as i was waiting for the 10 days BB period to settle down. However, we have only ever recieved max 22M download and 4.5M upload. So i contacted BT support to report it. Low and behold I recieve the email saying a fault has been raised, recieved two phone calls from an indian support centre, and heard nothing back.
On checking my support status this evening, I see BT have stated in the fault report that they believe the issue is now resolved. No email confirmation to me, and the fault is still not resolved! I still have the same BB speeds, and no where near what i was offered.
Based on the above, do you believe this is good customer service?
I am now paying more than i thought due to wrong information from the BT sales team, was not connected correctly when the service was activated, lost my home phone for 5 days, still do not recieve the speeds i was told i could recieve, and when i do raise a fault, it has been reported fixed when its not, and recieved no information.
I am a calm person, actually do work in the telecoms industry, but if I did this to one of my customers, we would lost them.
Could anyone help me on how to try and fix my issue please?
Many thanks
Alan

Hi,
If you have read my original post, then you will understand that I did report the fault, but BT have no stated in the case notes that they believe it is fixed. This is not the case, and the notes were updated without any communication to myself.
I am fully understanding of fault processes, but in this instance I do believe that BT customer service does need to be improved.
I am also fully available to assist BT in resolving the fault but the fault has been reported over a week, no correspondance.
To that end, I will not be responding to say your post was an accepted solution.
Rgds
Alan

BT Infinity issues and poor service

I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
Please open it now and provide an update as promised on several occasions.
VOL011-49442052268
Regards
A very unhappy customer.

JasonT wrote:
I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
Please open it now and provide an update as promised on several occasions.
VOL011-*********
Regards
A very unhappy customer.
Hi there,
Firstly, I would advise you to edit out your VOL number from your post for security reasons.
Also, if you follow this link, it will allow you to fill out a "Contact us" form for the mods. Please remember to include all your account details in this and the mods should pick it up and contact you back.
I hope this info helps.

BT Infinity issues and only been with them since 4...

I have been so looking forward to faster broadband, religously checking the availability of infinity for my area for months and eventually hey-ho here it is. After having a HH3 on BT BB for years and not a single issue I thought awesome same reliability and faster too. How could I be so wrong!!!!!!!!!!!! I have had BT Infinity for 13 days.
Day.1: The line started out at 79Mb (300 metres from street cabinet) really good performance.
Day.2 Line still fast but orange light on HH5 periodically. (still it is training isn't it?)
Day.3 The line keep dropping out more and more. Fast when it works though!
Day.4 Keep getting resolving host issues and line droppping out??? (still it is training isn't it?)
Day.5 My daughter is asking to put the old one back on as she is going into facebook withdrawal
Day.6 I am thinking of putting the old one back in. Line droppping in and out. Checked the speed still good 76Mb.
Day.7 I am beginning to get disillusioned by this infinty business. The desktop help keeps telling me to call support as it cannot fix my problem. (still it is training isn't it?)
Day.8 Beginning to think this was a BIG MISTAKE! Still fast when it works 75Mb
Day.9 Very frustrated called BT customer support. They performed some tests and tell me the HH5 is knacked.
Day.10 & 11 More of the same. (still it is training isn't it?)
Day.12 Replacement HH5 turned up re-connect. Speed is 63Mb and after 2 hours exactly the same as the previous.
Orange lights, rsolving host issues and dropped connections. Called customer support. They performed the same tests and told me no fault and 63Mb is what I should be getting?.After getting 75Mb with a broken HH5, I was expecting at least the same. They also told me they could not reset the BB profile to re-train the line even though the HH5 was faulty?
Day.13 I am awaiting a call from customer support manager who will tell me that nothing is wrong. WTF is going on BT?

A quick update. Got a call back from customer services and they have now found a fault on the network. Funny that!! Watch this space.

BT Infinity Issues - Lack of ownership of 12 week ...

Hello
I have raised complaints to BT three times and phoned the helpline on at least 10 occasions and yet nobody takes ownership of the issue I am experiencing or demonstrates any interest at all in owning or solving the problem. I was told that my issue would be investigated and someone would call me back. As yet nobody has called me back. In complete frustration and due to lack of interest from anyone I have posted this message here. I am experiencing constant disruptions to the service I am paying for and yet nobody from BT seems to want to know…
I am now taking the complaint up with Ombudsman Services as the lack of response and interest in solving this complaint is quite frankly appalling. You hide yourselves behind web pages and email addresses and make it almost impossible for your customers to speak to anyone intelligent that can help solve or own an issue. I wish I had never returned to BT and will move away at the earlier opportunity. I wish I had stayed with o2.
I may write to BBC watchdog but I can just see some manager from BT sitting there telling everyone how seriously they take customer satisfaction. Yawn.
Details of my complaint follow.
There are constant disruptions to my BT Infinity Broadband caused by local power issues to the BT OpenReach Cabinet. There has been an issue with the mains power for weeks and due to the lack of mains power BT OpenReach engineers visit the cabinet every day to replace a battery that is needed to power the cabinet.
This happens twice a day and means that I lose my BT Infinity broadband twice, every day, for between 30 and 45 minutes. This happens once in the morning and once in the evening and has been now on-going for about 12 weeks. This is very disruptive to my family and I and I want to know when it will be resolved.
I have called the BT Broadband helpline at least 10/15 times and the support staff are clueless as it doesn’t involve switching my router off and on again. I have called and complained to BT OpenReach who tell me I need to speak to my service provider and that they BT OpenReach can’t help me. I have raised three complaints via the complaints web site and no response.
I seem to be going around in this continuous a loop. The issue has been on-going for 12 weeks now and I want to know when it is going to be resolved.
Could anyone from BT who is vaguely interested in solving this problem contact me or at least indicate when the issue will be resolved?
Thanks
Michael

Make sure that BT retail (your ISP) have raised the problem with the OpenReach (only openreach can resolve a problem with one of their cabinets).
I'd also suspect that poeple around you will have same issues? So maybe combine forces - they'll need to raise via their ISPs also. But the key fact is that the ISP can't repair) the actual problem - only openreach can do that.
http://www.openreach.co.uk.

Issues replying to email

I set my wife up on have mac with am email account which works fine sending and receiving emails except....
When she email somebody and they do reply the return email gets rejected (returned to sender), but if they just type the emil address into the TO line it works fine
Any advice please

I am also having this issue. However, it is not consistent. I installed Lion a week ago and it started off working fine. Only in the last couple days has it started doing this.
Running the first aluminum unibody MacBook from 2008, 2.4 GHz Intel Core 2 Duo Processor, 2GB 1067 MHz DDR3 RAM, 500GB WD Scorpio Blue SATA HD, everything else stock.

Question to Forum moderators

Dear moderators,
Is there any person at Creative (other than customer support) to whom I could discuss the Sound Font and Midi issues with the X-Fi card?
I have emailed customer support on several occasions, and was even directed to Developer Support regarding my issues with the card but haven't gotten an answer.
To be honest, I'm quite frustrated with the fact that the sound card isn't 100% compatible with Sound Fonts and MIDI the way previous models were.
If I can't contact somebody myself, would it be possible for you do send along this information to the correct people at Creative?
This problem has existed since the card came out and we're coming up on 2 years since I first contacted customer support and still no fix for these issues.
These are the problems with SF and MIDI:
1.- Effects on Sound Fonts are close to non-existent no matter if you max the levels on them.
2.- The card no longer responds to envelope controllers.
3.- Polyphony number is MUCH less than that on the Audigy series and previous models (MIDI files I made with the SoundBlaster32 and sounded great now have notes cut off).
I'm sorry if this in any way inconveniences you but I've tried the contact information on the Creative site without success.
Thank you in advance for any help.

perihelion54, I hear you. I can't help you, other than to offer my support. I have questions about the technical spec of the soundfont engine as well, and it's difficult to know where to get answers.
The only reason I have an X-Fi is for the 24-bit soundfont feature. I haven't gotten into the detail of programming the X-Fi yet, although I have created soundfonts for the Live! and Audigy range.
There's a few new features in the latest (2.4?) version of Vienna, so that might be worth a try. I have been using AWave Studio 10, which SoniVox also seem to use by times.
Message Edited by jreid on 04-28-200708:09 PM

Safari crashes while replying in forums iOS8.0 and 8.0.2

I have had many Safari crashes and at least one iPad resprig while typing in Internet forums. The sites ranging from DPReview to Amazon.
There was no problem using the same sites in iOS7. It started with iOS8 and continues in 8.0.2.
I have no issues with same sites when using a 3rd party browser like Puffin.

Hi Umma-Gumma,
If the issue you are describing is only occuring in Safari, you may want to try resetting the Safari data, as described in the following article:
Safari web settings on your iPhone, iPad, or iPod touch
Regards,
- Brenden

Infinity issue - replying to forum moderators tick...

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