Questions about distributing AIR Help.

RH 8 HTML.
So I'm creating AIR Help in RH and am experimenting with the auto update features etc over a network for now, and then a web server in the next few days once I can get access.
In the mean time I'm wondering a few things.
- We have multiple clients who will all have a slightly different version of the AIR Help file depending on what content they need, so how do you manage the auto update in this sense? If a change is made in RH, I need to publish all these different version of the help file, with all the different xml files, and distribute all the seperate .air and .xml files to their locations on the webserver, correct? eg if I have 20 versions of the air help, then i will need to publish 20 air files with 20 xml files from RH and load them to each specific client location, though with the output settings an batch feature this is more or less automated right?
- I read that the .air installer will run 'out of the box' and that clients wont need AIR installed on their machines to run it, or is it that the air installer is packaged with the help.air file?
- Installing anything on most company computers requires admin privilages, and it seems to be the same for AIR, how do you overcome this with organisations who need the help files? Each one needs to get their admin to install it, but what about updates? can updates install without the need of admin privilages? I suppose that question is a bit more dependant on individual companys and their IT systems.
Sorry for all the questions lately, just trying to get things straight in my mind before implementation.
Thanks.
Nick

Hi Nick,
I will try to answer your query one by one.
1 Regarding the first query where in there are multiple clients. My assumption here is since there are multiple clients, and each client requires a different help content, then you will need to generate different AIR files for different clients. You need to keep one thing in mind, since you are generating different AIR files for different clients, you would like to keep Help ID for AIR files different as well.
(To give a better explanation, each AIR help file generated can be uniquely identified using a combination of Help ID + digital certificate, provided at the time of AIR help file generation. This way, each client will have a different AIR help file.) Please check the RoboHTML help documentation @ http://help.adobe.com/en_US/RoboHelp/8.0/RoboHTML/WS9F3A471F-9FAC-4687-AF58-DD1F0FCADF17.h tml#WSF7726358-A147-441b-B441-0E19EB52A293
Next you want to provide an auto update for each client, where in each client will have an update XML specific to his AIR help file. A workable solution is to create different AIR Single Source Layout (SSL) for each client, so that all the setting for that client is saved in that AIR SSL options. This way you can generate multiple AIR SSL as well, using the Batch Generate feature (or scripting). After generatiing the .air file for all the client, client need to upload the updated xml and .air file in the update URL (server or shared drive).
2 Moving to the second query that .air installer will run 'out of the box'. AIR behaves likes any other runtime (for example JAVA, you need JRE to run java applets), you need to have AIR runtime installed on the client machine to install .air file. AIR runtime is not part of .air file and comes as a separate installer. You can check the AIR help documentation regarding the AIR installer and AIR runtime distribution. There is a page at Adobe site regarding the AIR runtime distribution as well @ http://www.adobe.com/products/air/runtime_distribution1.html
3 Since this is an AIR application install, you need to have admin rights. There is a blog regarding the AIR installation @ http://blogs.adobe.com/simplicity/2009/04/should_air_support_non_admin_app_install.html
Hope this clears some doubts. Do post back if you have more questions.
-Praful

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