Quick time Player has encountered a problem and needs to close

Hello,
I am getting this message and it is driving me bonkers!
"quick time Player has encountered a problem and needs to close. We are sorry for the inconvenience".
Am running XP. Have uninstalled all Apple programs (QT, iTunes, update, bonjour, etc and in the order Apple recommends.) I re-installed QuickTime again.
Same Problem.
Went to the control panel and launched the quicktime control panel.
QuickTime Preferences comes up. If i choose the "files type" tab this error comes up in a window:
RUNDLL
An exception occurred while trying to run "C:\WINDOWS\system32\shell32.dll,Control_RunDLL "C:\Program Files\QuickTime\QTSystem\QuickTime.cpl",QuickTime"
Clicking on this just closes the window.
Some one on another post mentioned something about another codex takinhg the place of an original. How do I find if this is causing it if only to shut down that avenue of conceren?
This has taken up SOOO much time I can't tell you and I can't use my iPhone or iTouch until I get it sorted.
Any help would be much appreciated.
Craigeed
Message was edited by: craigeed
Message was edited by: craigeed

QuickTime Preferences comes up. If i choose the "files type" tab this error comes up in a window:
RUNDLL
An exception occurred while trying to run "C:\WINDOWS\system32\shell32.dll,Control_RunDLL "C:\Program >Files\QuickTime\QTSystem\QuickTime.cpl",QuickTime"
Some one on another post mentioned something about another codex takinhg the place of an original. How do I find if this is causing it if only to shut down that avenue of conceren?
Good work, craigeed. That's enough information (of precisely the right type) to suggest that you don't have a codec pack issue. If you had a codec pack problem, usually you'd get a rundll error if you just tried to open the control panel (and you're getting further in than that). Also, the rundll error for a codec pack problem would indicate that your QuickTime.cpl is lurking in the wrong place (down in the \system32\ directory). Your message is showing that your QuickTime.cpl is in precisely the correct location.
So we'd better start checking on some other possibilities.
The "QuickTime has encountered an error" message is pretty generic, but on at least some versions of QuickTime 7.x it has suggested malware problems. So we'd better try getting that off the table.
Download fresh definitions and run vigorous virus and antispyware scans. If your security software providers offer them, try backing that up with an online virus scan. (That can sometimes pick up an infection even if the security software on the PC has been compromised.)
Do the scans show up any problems? If so, does fixing them help with the QuickTime error?

Similar Messages

  • QuickTime Player has encountered a problem and needs to close. [error]

    *Error message:*
    QuickTime Player has encountered a problem and needs to close. We are sorry for the inconvenience.
    *Error signature:*
    EventType : BEX P1 : QuickTimePlayer.exe P2 : 7.60.92.0
    P3 : 496279cc P4 : QuickTimePlayer.exe P5 : 7.60.92.0 P6 : 496279cc
    P7 : 0000130d P8 : c0000409 P9 : 00000000
    *Error report content:*
    C:\DOCUME~1\MyUserID\LOCALS~1\Temp\WER1cc6.dir00\QuickTimePlayer.exe.mdmp
    C:\DOCUME~1\MyUserID\LOCALS~1\Temp\WER1cc6.dir00\appcompat.txt
    This problem is same as reported here and hasn't been solved:
    http://discussions.apple.com/thread.jspa?threadID=1370493&tstart=1397
    I have seen this problem appearing on Windows 2000, XP SP2 and XP SP3 with all QuickTime 7 versions (can't tell about iTunes since I don't use it), it didn't bother me because I have no use for QT/MOV myself.
    but.
    I have just installed your latest QT Player 7.60.92 and it craps out with the same error whenever I want to open .mov files.
    And I have downloaded few trailers ranging from small resolution up to highest "HD" resolution from your own Apple website to make sure it is not some encoding compatibility issue.
    I know it is a bug in QT Player itself, so don't tell me please that "my QT got fragmented" or such BS (like the replies suggested in the other thread) or ask about any QT alternative corrupting "official" QT Player since I have no such thing. I am trying to make it work on my mother's computer with freshly installed WinXP (prior updated up to latest patches), machine has standard 32bit intel single core CPU (2.8GHz, 2GB of RDRAM).
    I am really sorry I bought her camera that take those stupid .mov QT videos.
    Apple folks, what's the catch?
    With every crash it creates in user temp directory files like:
    QuickTimePlayer (2009-03-15 16.06.49).dmp
    + folder like WERf743.dir00 with files inside:
    appcompat.txt
    manifest.txt
    QuickTimePlayer.exe.hdmp
    QuickTimePlayer.exe.mdmp
    appcompat:
    Well, too big to post here (~190kB of text) and anyways it just lists files/versions from what I've seen, so its probably irrevelant
    manifest:
    Server=watson.microsoft.com
    UI LCID=1033
    Flags=1674066
    Brand=WINDOWS
    TitleName=QuickTime Player
    DigPidRegPath=HKLM\Software\Microsoft\Windows NT\CurrentVersion\DigitalProductId
    ErrorText=If you were in the middle of something, the information you were working on might be lost.
    Stage1URL=
    Stage1URL=/StageOne/Generic/BEX/QuickTimePlayerexe/7_60_92_0/496279cc/QuickTimePlayer_exe/7_60_920/496279cc/0000130d/c0000409/00000000.htm
    Stage2URL=
    Stage2URL=/dw/GenericTwo.ASP?EventType=BEX&P1=QuickTimePlayer.exe&P2=7.60.92.0&P 3=496279cc&P4=QuickTimePlayer.exe&P5=7.60.92.0&P6=496279cc&P7=0000130d&P8=c00004 09&P9=00000000
    DataFiles=C:\DOCUME~1\My-User-ID-here\LOCALS~1\Temp\WERf743.dir00\QuickTimePlaye r.exe.mdmp|C:\DOCUME~1\My-User-ID-here\LOCALS~1\Temp\WERf743.dir00\appcompat.txt
    Heap=C:\DOCUME~1\My-User-ID-here\LOCALS~1\Temp\WERf743.dir00\QuickTimePlayer.exe .hdmp
    ErrorSubPath=Generic\BEX\QuickTimePlayer.exe\7.60.92.0\496279cc\QuickTimePlayer. exe\7.60.92.0\496279cc\0000130d\c0000409\00000000
    DirectoryDelete=C:\DOCUME~1\My-User-ID-here\LOCALS~1\Temp\WERf743.dir00
    /edit
    Yes, same as in the other thread from year ago, the QT/.mov files play fine in the browsers (I have just check on IE7, Firefox, K-Meleon).
    Message was edited by: -888-

    Look, I had it running _few times_ too until it crapped out and gives the error since (on my own other computers - which I don't care since I have no use for any QT/.mov myself, but I repeat from post 1: I need it working on my Mother's comp).
    And talking about 'bad drivers' - yes, I know that the drivers are sometimes at fault and bad drivers can make entire windoze pc unstable or crash; but how can you suggest this as a cause in this case when I'm telling you that the same error appears on completely different machines? And wouldn't this error appear from begining, from very first use of QT Player if it were bad drivers? Sure it would if it was faulty driver, but since it didn't that's not the case obviously.
    Another pointer that it is NOT drivers related problem is that all other audio-video programs work fine, without errors and problem-free on the same machines, including playback of some of the .mov files with Media Player Classic or VLC - while they crap out with QT Player. If it was any of the drivers for audio or video, directx acceleration, etc - the faulty driver(s) should and would affect other programs as well. Yet all of them work fine and as I said - some even play QT files too (the ones capable of).
    /edit:
    Just to test it I "caved in" and I have installed entire iTunes 8.0 garbage (as suggested by foobula earlier) since I couldn't get just QTPlayer part of it to install separately, and what do you know:
    LO & BEHOLD! same .mov files play fine with QT7, no errors, no problem! (I have opened/closed same .mov files many times).
    Then I uninstalled iTunes and all of its junk,
    removed any traces of it (because it left out - in a Microsft style - plenty of garbage in registry, user appdata folder etc),
    rebooted,
    installed the "standalone" QT Player 7.60
    and hello Apple my darling! - same error is back after just 2 playbacks of very same .mov files!
    (I used Apple's own .mov trailers for testing just to make sure I have "right" quicktime files:
    http://movies.apple.com/movies/weinstein/inglouriousbasterds/inglouriousbasterds -tlr2_1080p.mov
    and
    http://movies.apple.com/movies/weinstein/inglouriousbasterds/inglouriousbasterds -tlr2_480p.mov
    - and I repeat: both played once each fine (haven't play till the end though, but I'm sure that doesn't matter since the problem appears from the start)
    What better proof you need that the problem is only with QT Player in a "standalone edition" (or whatever Apple calls it) and not with any drivers etc?
    As previously, both play fine when links opened in a browsers (so the QuickTime whatever-components responsible for audio and video rendering WORK FINE and its not any "bad drivers" problems, it is just QT Player application's problem)
    Again: (I hate to repeat myself)
    *I don't want any itunes or other junk,*
    *I just want .mov files to open with quicktime player - no more or less.*
    Message was edited by: -888-

  • Quicktime player has encountered a problem and needs to close.

    Hi, I'm having real problems running QT on my pc. I've tried several combinations eg- 7.02 with Itunes, 7.02 without itunes plus also the last 6.? version.
    Each time,the programme is fine until it reboots. Then it is unable to open either programme- bringing up 'Quicktime player has encountered a problem and needs to close' screen.
    I'm guessing its quite a common problem but I don't have enough time to trail through all the posts.
    Please can someone offer me some advice, Its driving me crazy!
    Thanks

    Can someone please help me with this??
    I can't reinstall quicktime or uninstall
    it says i am missing quicktime/installer.msi and then it closes

  • Cannot run QT: QT player has encountered a problem and needs to close

    I have a problem running QT. I keep getting the error message "QT player has encountered a problem and needs to close. Sorry for the inconvenience".
    I tried uninstalling and installing again, but that did not work.
    Can anyone help me?

    I have a problem running QT. I keep getting the error message "QT player has encountered a problem and needs to close. Sorry for the inconvenience".
    I tried uninstalling and installing again, but that did not work.
    Can anyone help me?

  • Itunes has encountered a problem and needs to close.. please help!

    i used to have the old itunes when i got this message saying "Itunes has encountered a problem and needs to close" and it just wouldn't open! so i tried installing the new itunes and it stil gave the same message! ive done a system update on a date when it did work..and still nothing happened!!!
    ive tried uninstalling itunes, reinstalling it, that msconfig thing..and i just don't know what else i can do?? nothing seems to work. has anyone else had this problem???...if so please can u help me solve this problem!!!
    it would be greatly appreciated!

    hi i have been having the same problem with the same error message, when itunes trys to open and i have tried msconfig, allowing it in my firewall, uninstalling and reinstalling, and restoring my computer, virus scanning, ensuring that windows is up to date, and nothing has worked.
    itunes and qttask are not open in the task manager!!!
    also quicktime will not open and is also giving me the same error message "QuickTime Player has encountered a problem and needs to close. We are sorry for the inconvenience."
    I sent the error report and got told that apple haven't come up with a solution for the problem ..... *how helpful*
    when uninstalling itunes i have just realised that it was not also uninstalling quicktime, so i tried to uninstall quicktime and got the fllowing message
    "unhandled exception
    error number:0x80040707
    description: DLL function call crashed: QTInstallcode.QuickTimeUnInstallProc
    setup will now terminate"
    ???? what do i do ????

  • Adobe Flash Player Installer/Uninstaller 11.2.r202 has encountered a problem and needs to close

    Seems that with the last 3 or 4 Flash Player updates, once the update is complete but before the installer actually exits, I get an error message box telling me that "Adobe Flash Player Installer/Uninstaller 11.2.r202 has encountered a problem and needs to close.  We are sorry for the inconvenience.", etc., etc., etc.  I've received this error message numerous times as most of the computers I work on are Windows XP SP3 (all updates) with Internet Explorer 8 as the browser, including my own computer and my wife's.  If I could copy & paste the details, I would.  But the temp file that's supposed to be created for error reporting purposes, isn't, and I'm not going to spend the next half an hour transcribing all the technical details.  I just want you to be aware there's a problem with your installer.       -kd5150-

    I'm sorry you are running into this crash.  To help investigate the problem, we'll need you to do a few things for us.
    First, add the following line to the file mms.cfg (open in Notepad)
    SilentAutoUpdateVerboseLogging=1
    You can find the mms.cfg file here:
    xp, vista, and windows 7 32bit: c:\windows\system32\macromed\flash\mms.cfg
    windows 7 64bit: c:\windows\syswow64\macromed\flash\mms.cfg
    Next, we'll want to get a crash dump so we can see what's going wrong.  You can enable crash logging on Windows Vista or 7 using the following steps:
    Download the following files: Enable Crash Logging.reg and Disable Crash Logging.reg.
    Double-click the Enable Crash Logging.reg file. Click Yes in the Registry Editor dialog.
    Restart your computer.
    Let the updater/installer crash occur
    After the crash, open a file browser window and type the following in the navigation bar:%localappdata%
    Go to the CrashDump folder.
    Select the most recent file that appears with the extension .dmp.
    Double-click the Disable Crash Logging.reg file downloaded in Step 1 and click OK.
    Restart your computer.
    Zip up the .dmp file and mail it (or a dropbox link) to [email protected] with a link to this thread.
    For XP, follow these steps:
    Show hidden files.  For more details, see the instructions for Windows XP.
    Repeat the steps that resulted in the installer crash
    After the crash, open the following folder: C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson
    Locate the file named with the extension .dmp that corresponds with the correct date and time
    Zip up the .dmp file and mail it (or a dropbox link) to [email protected] with a link to this thread.
    In addition to the .dmp, please post or send me your Flash Installation.log.
    Where do I find the Flash Player installation log on Windows?

  • Adobe Flash Player Update Service 11.3 r300 has encountered a problem and needs to close.  We are

    I get following message:
      Adobe® Flash® Player Update Service 11.3 r300 has encountered a problem and needs to close. We are sorry for the inconvenience.
    How can I solve this?

    People,
    Listen. This service is, has been and seemingly will be: FREE. So while emotions are running on the hot side of the guage, let's remember; it is FREE. Adobe owes no one anything. Now who's to blame, really? We, the people are to blame. Why? Because everyone has been ok with the fact that one company essentially designed and released a technology for streaming from the net. One company. And almost all of us are using this one company's technology to stream; for FREE.
    But now we are not ok with it when, after we are prompted to update, we have the issue of it not working? We all never saw the ridiculously high potential for this one company to screw things up, intentionally or otherwise? What the ramifications, that we are now experiencing, might be? Nah, we just took it for granted that we would continue to be served. Well the serve came, everyone. Mistake or otherwise.
    It's like this country [US], up until four-years ago. Everyone was either running around with snow shovels and hefty garbage bags to gather all the money they were making or sailing the seas of expectation and an, 'I am out there to get mine' attitude, and then the sh*t hits the fan and now people are complaining? About the very system until four years ago was spoon feeding them poolside with mai-tai's? While it was crushing everyone else in the known world?
    No doubt it seems incredulous that a multi-billion dollar company has an IT department that would include in an update, for their own software, that would be inconducive to working. No doubt. But keep in mind: we are all either using browsers by Apple or MS. Anything happens to these browsers, including a virus or anything else that threatens our use of them and...?
    So climb off the haughty, 'I deserve' crap and walk on the solid ground of trying to resolve this issue here at Adobe and around the net. If we were to band together, as the 99%, we could solve this, no problem. But then that holds true with resolving this fictitious economic downturn nonsense, that we solidly take for truth at face value, because our mainstream media says so. But no other species on this rock flying through space would know what the f*ck we were talking about.

  • Firefox.exe has encountered a problem and needs to close. We are sorry for the inconvenience. I have been using firefox for years. I installed the latest version of Firefox. It worked fine for several days. Now I get the above message each time I try to s

    firefox.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
    I have been using firefox for years. I installed the latest version of Firefox. It worked fine for several days. Now I get the above message each time I try to start Firefox, even in safe mode. i have checked with latest antivirus softwere also.. i didn't find any thing suspicious.
    == This happened ==
    Every time Firefox opened
    == after loading firefox 3.6.6 ==
    == User Agent ==
    Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.99 Safari/533.4

    I was having this problem few days ago,and I have fixed.Try this steps-If you have AVG antivirus so go on firefox>Tools>Add On and Disable AVG safe search and AVG tool bars too.Then restart computer.

  • ITunes has encountered a problem and needs to close... all the time!

    I just bought an iPod nano (5th generation). I downloaded iTunes 9.2 for Windows XP. So far, I have only about 15 songs on the iPOD, because whenever I connect it to the computer an error occurs. It goes like this:
    iTunes has encountered a problem and needs to close.
    We are sorry for the unconvenience.
    If you were in the middle of something,
    the information you were working on might be lost.
    Error signature
    EventType : BEX P1 : iTunes.exe P2 : 9.2.0.61 P3 : 4c18061b
    P4 : iTunes.dll P5 : 9.2.0.61 P6 : 4c1805f8 P7 : 0004be7e
    P8 : c0000409 P9 : 00000000
    The following files will be included in this error report
    C:\DOCUME~1\myname~1\LOCALS~1\Temp\WER84b8.dir00\iTunes.exe.mdmp
    C:\DOCUME~1\myname~1\LOCALS~1\Temp\WER84b8.dir00\appcompat.txt
    I have tried to uninstall and reinstall exactly how it is described in Apple's support pages, but nothing seems to work.
    I'm starting to lose my sanity. Does anyone know what to do?

    I'm thinking your iTunes library got currupted somehow.
    Try this (assuming iTunes is shut down and not showing in Task Manager > Processes tab)
    Rename this file
    C:\Documents and Settings\username\My Documents\My Music\iTunes\iTunes Music\iTunes Library.itl
    to ....\iTunes Library.old
    Try to start iTunes, will it come up now?

  • Itunes will not open- "iTunes has encountered a problem and needs to close"

    My iTunes will not open anymore, giving me the error message: "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I have uninstalled and reinstalled iTunes several times, and with different versions. Nothing I do seems to work. I have even copied the program files from a friend whose iTunes does work, hoping that would fix it, but to no avail. Has anyone discovered a way to fix this problem. I have a friend who has the same problem, but hasn't been able to fix it either.

    What happens when you go into control panel, click on the Quick Tunes config icon, and then select the audio tab? If you get an error, Quick Time is corrupted. Also double check your sound card drivers. Can you play any sound at all? Does Windows Media Player function? What is you anti virus software?

  • ITunes has encountered a problem and needs to close.  PLEASE HELP ME!!!!!!!

    I bought the Apple airport router I installed it with the provided disc and that same day my iTunes would not come up. For window users I get the box that reads iTunes has encountered a problem and needs to close. We are sorry for the inconvenience with a box that you click to Send Error Report. Here is the error……… AppName: itunes.exe AppVer: 7.6.2.9 ModName: unknown
    ModVer: 0.0.0.0 Offset: 000a019a
    I figured that my music files somehow were corrupt and that shi_ happens. Well a week later I was having troubles with the Apple router so I returned it and uninstalled it from my program files C drive. Then I gave iTunes another shot and it opened. Weird, I know. Well my next router was a Net gear it worked fine but it lagged on COD4 while online with my PC, so I returned it. Then I bought a Belkin - N1 Vision Wireless-N Wireless Router and it did not come with an install disc just plug and play. That very same day my iTunes gave me that **** error again. This time I can’t try to uninstall it from my program files because it was plug and play. I already tried to do a system restore and I shut down my PC and start it back up without the router plugged in and still no luck. I also tried to repair iTunes and that didn’t work. I went to the Geek Squad and they tell me the two issues can’t be related (a router not allowing my iTunes to run). My computer is running on Windows XP Pro. I’m now playing my music through Windows Media Player. I’m in ****!!!! Can someone please help me!!!!! I also tried a few things on iTunes support and they didn’t work. I will be more than happy finically facilitate someone for helping me get my iTunes up and running like usual. Dallas @ [email protected] I’ll be checking this thread every day. PLEASE HELP!!!!!!!!!!!!!!!!!

    ,......"The enstaller encountered errors before the requested operations for Quicktime could not be completed. To retry these operations at a later time, please run the installer again."
    Checking on things that can cause QuickTime launch errors and install/uninstall errors now.
    Have you at any stage installed an ACE or K-Lite Mega Codec Pack, any copies of the programs QT Alternative, QT Lite or Storm Codec, or any media converter programs that can convert files into QuickTime readable formats?
    (I'm checking on these things because depending on the versions of the programs/codec-packs, these can install earlier versions of QuickTime componentry on a PC, which can interfere with the running/installing of a higher version of QuickTime.)

  • LV 8.6 will Not Compile in LV 2010 - Labview 10.0 Development System Has Encountered a Problem and Needs to Close

    I submitted this support request to NI on 8/12/2010.
    When I compile my LV 8.6 app in LV2010 I get this error:
    "LabVIEW 10.0 Development System has encountered a problem and needs to close.  We are sorry for the inconvenience."
    I was told to do a "Mass Compile" of my LV 8.6 app in LV2010...this failed too.
    I was then told to go to each and every vi and "Mass Compile" individually...after about the 50th vi this got old quickly...and it still didn't compile.  I then sent NI tech support "my code".  The good news is my LV 8.6 app didn't compile with LV2010 @ NI.
    My LV 8.6 app compiles and runs great in LV 8.6.  I don't want to be left behind with the newer upgrades and I want to move to LV2010.  I have lots of LV8.6 code to maintain and I really don't have the time to debug all of my apps.
    I was told this will be looked @ in LV2010 SP1.
    One note...back up your LV8.6 data before you move to LV2010.  Once your LV8.6 code is compiled in LV2010 you will not be able to go back to LV8.6.
    I restored all of my LV8.6 code and I'm back working with LV8.6.
    It's a tough call, do I stay in LV8.6 and get left behind?
    Do I bite the bullet and try to debug this mess in LV2010?
    I was told the compiler is completely different in LV2010.  That's great, but one reason I have NI Maintenance Agreement is to keep updated with the latest software.  I can't afford to re-compile LV code every few years.  Like most people, maintaining my Apps with customer's revisions, and modifications is enough work.  I don't want more work!
    I was told LV2010 SP1 would likely appear in May or June of 2011.  I'd hate to break out my old Turbo Pascal apps again...but hey...they still work!  My NI maintenance agreement is due this month too, I guess I'll pay NI one more year, and see if they come up with a solution.  But if NI doesn't fix this LV8.6 compile in LV2010 problem...I don't see any value staying current with LV software.
    I found another Bug with LV2010...you are going to love this one!
    There is a new "LV Update Service".  Perfect!  I like updating my LV software when new patches are available.  When I click "update" the update spins over and over "Checking for New Version".  I have let it run ALL day with no results...just sits and spins over and over.
    OK, I know give NI a break!  Yes, LV2010 has a new compiler...and Yes, I will renew my NI maintenance agreement.  I just want NI to know failing to compile just one LV8.6 app in LV2010 is not a good idea for customer relations.
    Thanks,
    Doug

    For your update service problem
    Unable to Update Current Version of NI Update Service
    Why am I Unable to Update My Version of NI Update Service in Windows Vista or Windows 7?

  • Updater has encountered a problem and needs to close

    persistent error flag every day.
    How do i fix this?

    First, this thread should probably be moved to Adobe Flash Player Forums - the error is in regards to the Adobe Flash Player updater.
    What type of information do you need? I have been having the same issue. Windows XP Pro SP3. In Administrative Tools->Event Viewer->Application I have an error with this information:
    Category: (100)
    Event: 1000
    Description: Faulting application FlashPlayerUpdateService.exe, version 11.3.300.265, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x000113b5.
    I also have another error, but I can't tell if it is related:
    Category: None
    Event: 1001
    Description: Fault bucket -1233855520.
    The pop-up error window refers to Flash Player Update version 11.3.300.265 and says "Updater has encountered a problem and needs to close." I am given the option to send the error report, which I have done several times. I have restarted my computer to no avail.
    What other information is needed?
    Edit: The computer receiving this error is my work computer. I leave Firefox running every day when I leave to go home. I am running Firefox version 13.0.1 (will be updating this morning to the newest version of Firefox).
    Message was edited by: Tuonela

  • Adobe Photoshop Lightroom has encountered a problem and needs to close. (ver 1.4.1)

    I completed a search for this problem here and other forums, and found very useful information, however, I still need help. My laptop is an HP Pavillion dv1000, Intel Centrino, Windows XP, 1.24G of RAM; Camera is a Canon 5D, shooting JPEG only.
    After a couple of weeks enjoying a vacation in the Caribbean, it was time to load all the new pics in the computer. I removed the card from my camera and using windows explorer, downloaded all pics in MyPictures folder. I created a new folder for this trip, and while I was there, I decided to reorganize several folders from previous trips. I renamed and moved folders around, deleted pictures, etc. (I believe that all the changes that I made created my problem.)
    Once I finished all the changes with my folders, I launched Lightroom (ver 1.4.1) with the idea of synchronizing the folders and start working on my new pictures. After apx 8 seconds, I got the message: Adobe Photoshop Lightroom has encountered a problem and needs to close.  We are sorry for the inconvenience.
    After a google search, I found a lot of potential answers to my problem, including this one, which I tried:
    "It might also be worth trying a temporary test catalog, just to see whether it's specific to that catalog. To do so, go to File menu > New Catalog and create a new catalog somewhere easy - Desktop perhaps - and just try importing a few photos into that test catalog and see if you can get it to freeze. I'm wondering if the catalog's been damaged slightly by that initial unexpected close, and if so, we'll see if we can get that sorted out for you."
    I did exactly that (created a test catalog) and I don't get the error. I am not clear on what does that mean. Could you help me understand it? What do I need to do to use my old catalog? Is it damaged? How can I fix it? Did I loose all the work that I did in my previous pictures?
    If I go back to my original catalog, I still get the error.
    Thank you in advanced for your assistance.
    Tony

    Tony,
    Here's something you might try:
    Create a new, empty catalogue and try File->Import from catalog... and specify your broken one as input. With luck the damage will be left behind.
    If that doesn't work, try deleting or renaming your preferences file. Look here for its location.
    And if that doesn't work, try deleting or renaming your presets folder. See that same website for details.
    Let us know how you make out.
    Hal

  • Adobe Audition has encountered a problem and needs to close.

    I have been using Audition 2.0 on this computer for quite some time and suddenly now when I open it, I get the cryptic error dialogue:
    "Adobe Audition has encountered a problem and needs to close.  We are sorry for the inconvenience.  If you were in the middle of something, the information you were working on might be lost.  For more information about this error, click here."
    When I click for more information, it's something useless like:
    AppName: audition.exe    AppVer: 2.0.5306.2    ModName: unknown
    ModVer: 0.0.0.0   Offset: 65726168
    Nothing on my computer has changed.  There are no viruses.  I have not added any new audio plug-ins.  I am completely up to date with all critical Windows XP SP3 updates and none have been downloaded and installed recently anyway.
    I searched the knowledgebase and found a document that suggesting many things to try.  I tried them all, including running the Windows hard disk "check disk" tool with options to fix file system errors and recover bad sectors. I also defragmented the hard drive.  Lastly, I completely uninstalled Audition, then  manually deleted any remaining files, including registry entries as suggested in another knowledgebase article.
    I then re-installed Audition 2.0 and it did exactly the same thing!  This it maddening.  Now it gets even more interesting.  I discovered that if I start up the
    Adobe ExtendScript Toolkit that Adobe Audition installed also, then try to launch Audition from the toolkit, IT STARTS CORRECTLY!  I can then close the toolkit and use it like normal.  Weird work-around.
    What the heck could possibly be going on?  Anyone have any ideas?  I've attached the error log file that is generated by the error but I doubt it will be of much help.
    Thanks!
    Steve in Chicago

    stevefoobar2: I may have found a solution for you.
    I had the same thing happen to me today. I was using Audition 2 this morning without any problems. But this afternoon, it started giving me the exact same error with no apparent reason. Nothing on my system had changed.
    So I uninstalled it and installed Audition 3 in its place. Audition 3 continued to have the same problem that Audition 2 had, so we can assume that this is not something that was changed between versions.
    But my attention was brought to the fact that you and I are both running Windows XP SP3 fully up-to-date. So I thought I'd try seeing it from the angle of a problem with Windows instead of Audition, and see if I didn't get a better result -
    First, I logged on to Windows as Administrator. This may or may not be required, but you'll probably want to do it just in case (you'll see what I mean later). At this point, Audition still crashed the same way when I opened it, so I moved on to my next troubleshooting strategy -
    Instead of opening Audition directly, I right-clicked the Audition icon and selected "Run as..." This may seem odd since I was already logged in as Administrator, but it proved to be the solution in my case.
    In the "Run As" diolog, there are two main options: run as current user, or run as another user.
    Since I was already logged in as Administrator, I could safely select the first option (run as current user). But here's the catch: selecting the first option allowed me to UNcheck the box underneath that says "Protect my computer and data from unauthorized program activity" (see the attached picture)
    Audition opened without any problems when I did this.
    This makes me think that one of the Windows security features suddenly decided to block something that Audition was trying to do, crashing the program in the process. By turning off this security feature, the problem was solved. And I only had to do it once. Every time afterwards, Audition has opened without any problems when I simply open it from my desktop. Perhaps Windows now remembers not to block Audition in the future.
    However, I have not restarted my computer yet, or logged off as Administrator. You may need to tweak this solution if you plan to do either of these things. You may end up having to "Run as" Audition every time you restart your computer or log off. You may even need to select the SECOND option, and run the program as Administrator with the appropriate password.
    Anyway, this was the only post I could find on Adobe.com concerning this problem, so I thought I'd post my solution in case it helped someone else.

Maybe you are looking for