Quicktime pro upgrade will not launch

Upgraded to pro about 6 weeks ago and followed the procedure for such. I can only launch QT player and QT Pro is "grayed out". I do have the code. Any help would be much appreciated.

Make sure you're entering in both the user name and key code exactly as in the email Apple sent you. Any error in either, including leaving off a salutation (for instance, if the email says "Mr. John Smith") will cause the registration to error.
Also make sure you purchased a key for the correct platform (Windows or Mac). QuickTime keys are not cross-platform.
Hope this helps.

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    Message was edited by: pipermaru
    Message was edited by: pipermaru
    Message was edited by: pipermaru

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