Quiz Question Reporting Incorrect in Outline Pane when Correct

Example 1
When a question within a quiz has Report Score "un-checked", the score for the question is greater than zero, and the user clicks the correct question, the correct feedback is displayed in the content area and a green check is displayed next to the question in the Outline pane.
Example 2
When a question within a quiz has Report Score "un-checked", the score for the question is zero, and the user clicks the correct question, the correct feedback is displayed in the content area and a red X is displayed next to the question in the Outline pane.
Example 3
When a question within a quiz has Report Score "check", the score for the question is zero, and the user clicks the correct question, the correct feedback is displayed in the content area and a red X is displayed next to the question in the Outline pane.
For example 2 and 3, is this the correct behavior? Why is a red X displaying next to the question in the outline pane when the question has been answered correctly? I have been able to duplicate this across several courses created on several different PCs.
Presenter v7.0.6
Office 2007
Win 7
Thanks!

The more I work, the more problems I discover.
1. Content Assist is usually dead. If I press ctrl+space to call it up, I get an error beep.
2. It isn't catching some of the errors in my code. For example, I had written a call to a nonexistant function, but that did not show in the Problems pane.
3. Still getting occasional " unknown item is declared as the root" errors as noted above. Sometimes clicking the refresh button will make it go away and design mode will function normally, but it comes back the next time I switch back to that component.
4. It doesn't recognize anything within a class I built - can't tell if the public properties and methods are being seen or not. (may be connected to death of code hinting/Content Assist?)
5. When it does find an error, the Path column is blank so I have no idea which file it is in.
I have "cleaned" the project several times, with no improvement.
If any of you can please help me get my FB3 restored to its prior working condition I would be very grateful.
Thanks.
Paul

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Quiz results reporting wrong score

I have a module with a 6 question quiz at the end of it. Each
quiz question is 10 points, but even when the user gets a 100% on
the quiz review, it only reports 14% to the LMS and I don't get a
complete status. I'm using the SumTotal LMS.
PLEASE SOMEONE HELP! This is maddening.

I will assume you are using Captivate 2.
Every time you create a simulation within Captivate 2 and
include buttons (eg. as navigations) these count as interactions
and are able to be part of all scorable objects.
Go to Project > Advanced Interaction and you will view all
objects (click boxes, text entry boxes, buttons, questions, etc)
that send scores. You will be able on this screen to see all the
objects that are sending scores including those of your 6 question
quiz.
Simply uncheck the boxes for the objects you do not want
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I created two quiz questions that have voice-over. When the trainee answers the question and presses "y" or clicks anywhere, the module does not advance to the next screen. It stays on the question slide for 41.9 seconds. I tried to change the slide timing, but it just keeps reverting back to 41.9. Does anyone know how I can change the timing or make the click/press work?

Good question. The voice-over is 26 seconds long.
I just tried making two slides: One with the voice over and one with just the question. The question slide is still 41.9 seconds. I'm beginning to think the time is tied to the length of the explanation when it is answered incorrectly.
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Backwards Navigation When Reviewing Quiz Questions

I have discovered from some students that they can cheat on my quiz. They take the quiz, review their answers and make note of the correct answers, then either drag the navigation slider backwards or click the Back button to return to the beginning of the quiz. This resets their original answers and allows them to retake the quiz with the answers they took from their notes.
The quiz is set up to allow multiple attempts, but I assume they should be starting over with each attempt. My quiz questions are randomized from a test pool, so hopefully they do not see the same questions again and not in the same order. However, by cheating in this way, they can take the same questions in the same order.
Is there anyway to limit backwards movement when reviewing the quiz?
I have turned off backwards movement while they are taking the quiz, but this setting is turned off when they start reviewing the quiz.
I am using Captivate 5.

Thanks for the information. Yes I have set the quiz up to allow users to review their answers. Yes I assume they will take notes on the answers, but I have not enabled the Retake Quiz button. Once they get to the results page and choose to review their answers, I assumed (incorrectly) that their answers would be locked and they would not be able to change the answers or results for their attempt.
My instructions tell them to relaunch the training, go through it again, and then take the quiz again. With the questions and answers being randomized, I was hoping that their notes (question 1 answer is B - question 2 answer is C - etc.) would not be very helpful to them and they would put effort into taking notes from the training to help them on the test instead.
You said the following:
"If a user clicks the Review Quiz button after any attempt, they will be unable to perform a new attempt on that quiz until they relaunch the lesson again. Also, if the user jumps outside the Quiz Scope by navigating back to any slide before the first scored object or quiz question, they will be unable to reattempt the quiz until relaunch."
I have tested this out, launching the training from the LMS, and it is not correct. I can go through the quiz, review my results, drag the slider or click the back button to the beginning of the quiz, and take the quiz again.
I have disabled backwards movement during the quiz, but once you start reviewing a quiz, backwards movement is once again enabled via the slider or back button.
I can hide the playbar and navigation controls, but when you get to the review, the navigation controls remain hidden and you cannot advance through the questions to see the results. I thought of adding a separate Forward button on the quiz question slides to allow the user to go forward as they review the slides, but you cannot add buttons or clickboxes to question slides.
I could certainly turn off the review functionality, but I think it is valuable information to the student. I need to allow them to retake the quiz, as my boss has set a very high bar (100% passing score) on the quiz.
Does anyone have any other ideas?
By the way, after typing up this response, I started doing some playing around, and I figured out a fix. I turn off the navigation controls before the quiz and enable the Skip button on each question slide. With the navigation off, the user can answer the questions and click Submit. Then when reviewing the answers, they can navigate forward by clicking Skip. They can no longer navigate backwards through the quiz and training material.

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Quiz slides showing incorrect number of questions

Morning everyone...
I have courses that I have uploaded to our LMS. These have
2-3 questions at the end of each course. The problem is that when
taking the course and you get to the quiz questions; it will say
question 1 of 5 yet there are only two quiz questions. Why is this
happening? Is there a way to fix?
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Hi there RDCBLANK
Easy fix. You probably have Click Box objects on prior slides
that are being factored in. Try tapping your F9 key to open the
Advanced Interaction dialog. Then you can turn off the scoring for
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Quiz questions will not retain format when question is changed.

OK forum folks. I'm working on my first e-learning project and have ran into a problem with question formating. The instructions/help basically tell you to click here and click there. I can easily figure that out. The questions I seem to have are quite a bit deeper.
I have a predefined template which is company approved. I have created master slides in the question pool for both a 4 item match and a 5 item match (I have found if I add a line to the 4 matching line quiz the line spacing and formatting changes). The placeholder questions are essentially non-questions.
I duplicate the master slide in the question pool to maintain the original format (spacing, location, etc.).
I change the placeholder questions on the duplicated slide to the real question (slide is still in the slide pool)
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Is there are way I can create masters in the current format so I can use the approved templates, edit the questions and not have to reformat the slide after the questions have been changed?
Also, is there a way to lock the formatting of the questions? If I want to add/delete a new question or line to the slide, it would be great to be able to not have to reformat the slide for the change.
I look forward to your answers.
Thank you.

I am trying to deal with the same issue. The master slides are more about background elements and navigation buttons, but they do not seem to allow for the addition of quiz elements.
I have come up with a workaround that I hope will work. What I am doing is creating a new project that becomes my quiz question layout library (Let's call this Project 2). In this project I add the various types of questions I will be using in my project (multiple choice with three choices, multiple choice with five, true/false, etc...). I get all the quiz elements in place for each type of question (the header, question, submit/clear buttons, review area, etc...).
These slides serve as my Master slides for my actual project (Project 1). I can copy and paste the appropriate layout from Project 2 to Project 1 and then change the questions themselves.
I am sure I will find out the downside of this soon enough...
There is no doubt the creation of masters for quiz questions needs work, actually it needs just to exist!

Cp6 Quiz score reporting error in LMS

Looking for any inputs - this one's a bit strange:
I've been tasked with developing a course that allows the learner to test-out by jumping directly to the quiz. I've set up a series of advanced actions that allow one shot at the quiz without reviewing the course content, and actions that steer the learner back into the course after failing the quiz. All of these actions work, and the quiz score reports correctly each time within the course - the problem is what happens after that:
I leave the course and go to the learner profile on the LMS - instead of 100%, the score is reporting as 75% (4 question prototype). I've set preferences to complete the course and report the score - the course reports complete, the only error is the incorrectly reported score. When I leave the transcript page and go back to the course, the course opens to the last question in the quiz, rather than the last page visited - and the question is not completed. Is this a setting I'm missing on the Cp6 side, or do I need to interface with the IT guys running the LMS? I'm running Cp6 with the most current patches on a Meridian LMS.
Justenuf

In answer to Rod's suggestion to set the score to percentage:
Done - the client prefers that report anyway. Still seeing the stuff as described below.
In answer to Erik's questions above:
after the quiz, you have a quiz results screen that shows all the information you'd expect, right?
Right - the quiz results screen in the course shows the score achieved
If they passed, how do they close the lesson?
The "Continue" button on the results screen is set up to take them to a completion page. that page has an "exit" button that takes them out of the lesson and back to the LMS.
Does the LMS report the same result as the summary page?
Yes if the quiz is set up to "submit all" answers at once in Quiz:Settings. (However, this is not my client's preferred set-up - so I'm still searching for the answers below)
No if you have the quiz submit each answer individually - see below:
The scores reported on the results screens for the quizzes in the red box above were 100, 90, 80 and 80, respectively.
If they fail the lesson, how are they redirected back to the content?
The "Continue" button on the quiz results page is set up to jump to the first page of content if the score is below passing.
Then they go through the content?
Yes - its required at that point.
how do they retake the quiz?
the "next" button on the last content slide takes them directly to the quiz.
If they retake it, does the summary slide show the correct information?
In the "submit all" mode - this all works perfectly.
If set up to submit after each answer, if you fail the quiz and exit the course before retaking it, the score is reported correctly in the transcript - it seems as if it defaults to the minimum passing score in when you submit each answer individually.
again, how do they then proceed to close the lesson?
They exit the lesson using the "Exit" button, which closes it and takes them back to the LMS.
I'd suggest adding a 'continue' button to that summary slide (if there's not one already) and instruct the user to click, take them to a 'congratulations' page and instructions to now close the lesson.
Done - see above.
Do you have the lesson reporting 'after every slide' or 'send data at end'? If none of the above options help, try changing it from one to the other (in the 'template' options).
I've set it using the submit all checkbox in Quiz:Settings - not sure how to access template options - is this a menu I'm unable to find?
Thanks again for your time on this -
Justenuf

Learners unable to enter answers to quiz questions

I've launched our first course and I'm coming across an issue that I haven't encountered as we tested the course.
I've created the course in Captivate 5.
All of our learners are using their own computers to complete the training, and I have no control over what equipment they are using.
A couple have reported that they are unable to enter answers to the quiz question. For example, it won't even let them click on the buttons for multiple choice answers. Those that have reported the issue seem to have older computers (around 5 years old), but say they've updated to the new version of flash player.
We've tested the module on somewhat newer computers, and we haven't come across that particular issue at all.
What could cause such a problem?
sanna

I think this is what I will try. After I had a chance to talk to those that encountered the issue they said they had moved backwards in the course.
It never occured to me when testing the course to skip backwards and forwards. Lesson learned.
Now when you say include a 'scored' button, what do you mean?
I already have a 'next' button at the beginning of the course that the learner clicks to get started. It's an image button. I see when I look at the properties for that image button that there is an option to include it in the quiz. Is that what you meant? Set it to be included in the quiz?
Does it make a difference whether or not points are assigned to it, or whether or not it is included in the results?
Thanks

How to reveal correct answer in a quiz question

Hello,
I am using Captivate 5.5.
Is there a way to allow the user to view the correct answer to a quiz question without having to keep clicking on the different options until they select the right one? I want to allow infinite attempts but equally, if they are in a hurry or just run out of patience, I want the user to see what the actual answer is straight away. Our learners are medics and they often have limited time.
So the sequence could be something like this.
1. User enters question page.
2. Selects one answer. It is incorrect and retry message appears.
3. User selects another answer. It is incorrect and retry message appears
4. User decides that he/she wants to see the correct answer before moving on. Selects 'reveal answer' and is able to see what the correct answer is.
5. User moves onto next slide (this could be another quiz question or any other type of slide
In another package I have been using, we can specify a 'reveal correct answer' button which shows the correct answer straight away. Is there something like that in Captivate?
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I think what you mean is that the quiz question's Failure action doesn't trigger until the final attempt and that would never happen if attempts is set to Infinite. So if you were only incrementing the variable when the quiz question registered final failure then you'd only get one crack at incrementing the variable. yes. My bad.
However, if you are using Multiple Choice questions, you can also trigger actions using the Advanced Answer Option. This will trigger an action when a particular answer is selected. So if you set this for each incorrect answer, you could increment the variable each time they select the wrong answer.
You can also use this same Advanced Answer action to execute a conditional action that first checks the value of the variable and then shows the rollover caption or increments the variable as needed.
Say you create a variable called WrongAnswer and initialise it with a value of 0. Then you create a Conditional Action called CheckWrongAnswer that looks like this:
If WrongAnswer is equal to 1 assign Wrong Answer with 2, (then on the next line) Show RolloverCaption, ELSE assign Wrong Answer with 1.
This shows the rollover caption after the second attempt resulting in an incorrect answer.

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I've got a client who uses Captivate 4, and she's having a problem with quiz score values. She has 12 separate assessments, each with either 10, 15, or 25 questions, and she's very sure she has consistent question values in each so that each quiz adds up to 100 points.
Other users have opend the .cp movies and found the quizzes don't add up. Some vary as much as 10 points. When she opens the files, they're at 100 points. I opened one in Cap 5.5 and found that the value of two questions changed.
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Were any of these quiz questions originally created in an earlier version of Captivate and then upgraded?
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I have some slides that I'd rather not have show up in the pane. For example I have 5 slides with the same title, I don't want to have 5 of the same name showing up in the outline pane, I only want the first slide. I know you can hide slides in PowerPoint which hides their names in the pane but then the Fast Forward button doesn't move you to the next slide but to the next unhidden slide, or in my case the next quiz. This is a problem as the quizzes are locked down and the FF button has moved the viewer directly to the quiz without having seen the content being quizzed. To make matters worse, the viewer can't navigate away from the quiz without answering the question(s).
Does anyone know how to hide slides in the Outline pane without hiding them in PowerPoint? Thanks in advance.

Hi Face ,
I think providing a Navigation name to the slide via Slide Properties may help . It won't hide it but it will allow you to put a navigation name which will be shown as that slide's name in Outline Pane .
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SSL peer reports incorrect Message Authentication Code (Error code: ssl_error_bad_mac_alert) after Firefox 36 Upgrade

When upgrading from Firefox 35 to 36 (Windows 8, 32 bit) I start getting "SSL peer reports incorrect Message Authentication Code (Error code: ssl_error_bad_mac_alert)" SSL errors on at least one website I use. (https://marketplace.ibmcloud.com).
The message only appears when I get redirected to the website again after a previous OpenID login (some more cookies are set). When I browse the website without authentication it works on the encryption without any issues.
None of [1] applied, I do not experience this problem with any other browser or the previous version of Firefox. It seems to be limited to the specific case. Clearing any kind of cache, enable / disabled the ssl3* mechanisms, did have zero effect.
Is there any other way to debug this or someone has an idea what changed with Firefox 36 to introduce this behavior? I downgraded back to 35 for now to work again.
[1] https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?search=SSL+peer+reports+incorrect+Message+Authentication+Code+(Error+code%3A+ssl_error_bad_mac_alert)&step=aaq-question

I created a ticket there as well for them to investigate, although knowing IBM I guess we know the answer already, if I hear anything from there I will let you know.
However, as the problem only occurs on the one version of Firefox as of right now, I'm inclined to role out potential server side issues as a reason and pass it to something within Firefox, or was there a change any encryption defaults that might force the server to switch to a different version or something that might have the bug?

Quiz questions in Captivate 7

I'm fairly new to Captivate, but well-versed with other Adobe products.
I'm working on quiz questions in Captivate 7, but maybe (hopefully?) I'm doing it all wrong. Outlined below:
Need questions sprinkled throughout the module, we call them "Check Your Understanding." For now, true/false, multiple choice, etc. Will eventually include rollovers, etc.
Currently, I have a multiple choice question. Slide begins with a header caption created with two shapes and a text caption with "Check Your Understanding." Would like that entire group to fly in from the left for seven seconds. When I preview the slide, half of the group is visible, but unmoving unless I hit Play. I thought it should play automatically?
Second, when the question is submitted, even if the question is wrong, it just advances to the next slide. I need to require a correct answer before moving on OR the correct answer to show, and maybe a reason why. I can't get any of that to work.
I don't have a need for the results/review slide to show at the end, but is that inhibiting the result from displaying on the slide itself?
Thank you!

Hello and welcome to the forum,
Is this a default question slide or a custom question slide created using standard objects and advanced actions? If it is a default MCQ be careful not to delete objects that are normally available on the master slide for that question, you can make them invisible but deleting (with the exception of some buttons) could lead to weird results. You are using an effect I suppose for the group? Look at the timeline (or better post a screenshot of the timeline): for a default question slide there will be a pausing point (used by the two-step process of that question slide: http://blog.lilybiri.com/question-question-slides-in-captivate) and I suspect that this pause is interrupting your fly-in effect.
Read the blog post about the behavior of question slides please. And it is a good practice not to have the playbar available for question slides. Another intuition tells me that by hitting Play you forced the playhead to pass over the pausing point, in the inactive part of the slide and that is why the playhead continues after submitting.
Lilybiri

Interactive objects and quiz questions

Hi everyone,
I know that you can't add interactive objects to quiz questions, so what is the best way to accomplish my need of placing a button that, when clicked, plays a short mp3 audio file to a quiz question?
Alternatively, if I am to replace my Captivate quiz questions with new custom slides, how can I replicate all of the multiple choice, etc question types? Are there widgets for these?
I appreciate the help! I was looking around for reference items speaking to this issue but couldn't find any.

Hello,
On default question slides like on other slides, you can attach an audio clip to an object (even an object that is invisible to the user like a rectangle without a stroke and an fill with alpha=0%). The clip will play when the rectangle gets visible, but... you cannot put a button on a question slide. The only button that is possible is the static button widget but it has not the possibility to show/hide an object. You can attach the clip to the Success/Failure captions, eventually show/hide the invisible object with events like entering a slide, or Success/Failure actions but those events (appearing of captions, executing actions) cannot be controlled by a button. If that is what you want, you need custom question slides. You didn't explain really at what moment you want to offer the audio, perhaps you do not need to give total control for playing by a button?
Several blog posts I created talk about creating custom question slides with or without the help of widgets. Here is one link that shows a list of the articles/posts with widgets:
Widgets and Custom Questions
Not all question types are possible: if you want drag&drop functionalities I recommend the Drag&Drop widgets of InfoSemantics. Have a look here:
http://www.infosemantics.com.au/dragdrop/whichwidget
Another problem is the reporting of custom question slides. I already published two posts about that subject on my blog as well.
Lilybiri

Quiz Question Reporting Incorrect in Outline Pane when Correct

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