Learners unable to enter answers to quiz questions

I've launched our first course and I'm coming across an issue that I haven't encountered as we tested the course.
I've created the course in Captivate 5.
All of our learners are using their own computers to complete the training, and I have no control over what equipment they are using.
A couple have reported that they are unable to enter answers to the quiz question. For example, it won't even let them click on the buttons for multiple choice answers. Those that have reported the issue seem to have older computers (around 5 years old), but say they've updated to the new version of flash player.
We've tested the module on somewhat newer computers, and we haven't come across that particular issue at all.
What could cause such a problem?
sanna

I think this is what I will try. After I had a chance to talk to those that encountered the issue they said they had moved backwards in the course.
It never occured to me when testing the course to skip backwards and forwards. Lesson learned.
Now when you say include a 'scored' button, what do you mean?
I already have a 'next' button at the beginning of the course that the learner clicks to get started. It's an image button. I see when I look at the properties for that image button that there is an option to include it in the quiz. Is that what you meant? Set it to be included in the quiz?
Does it make a difference whether or not points are assigned to it, or whether or not it is included in the results?
Thanks

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HT5312 i have entered answers to security questions but says not correct now going lock out my redeemed money why???????

i have entered answers to security questions but says not correct now going lock out my redeemed money why???????

It sounds as though it doesn't think that you are typing in the correct answers.
If it's not accepting them and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

Randomization of Order of Answers to Quiz Questions

When randomizing answers to multiple-choice, and multiple-answer, questions, is there a way to lock one of the answers in place?
For example, I would like to have the order of (a) through (d) shuffle, but keep answer (e) as "None of the Above". [Using Presenter 9, MS Office PowerPoint 2013, Windows 7]

Although I have a very limited experience with Captivate and with Presenter I am not sure whether this suggestion will work. Can you split up your A-D questions separate from the E question and thus only shuffle A-D in a script? For example, if I were coding this in Flash (ActionScript 3.0) I would create two separate arrays, one for the A-D questions and one for the E questions/answers and perform the necessary logic against those two distinct arrays. That way you can always keep your second array consistently appearing in the same place in your quiz.

How to reveal correct answer in a quiz question

Hello,
I am using Captivate 5.5.
Is there a way to allow the user to view the correct answer to a quiz question without having to keep clicking on the different options until they select the right one? I want to allow infinite attempts but equally, if they are in a hurry or just run out of patience, I want the user to see what the actual answer is straight away. Our learners are medics and they often have limited time.
So the sequence could be something like this.
1. User enters question page.
2. Selects one answer. It is incorrect and retry message appears.
3. User selects another answer. It is incorrect and retry message appears
4. User decides that he/she wants to see the correct answer before moving on. Selects 'reveal answer' and is able to see what the correct answer is.
5. User moves onto next slide (this could be another quiz question or any other type of slide
In another package I have been using, we can specify a 'reveal correct answer' button which shows the correct answer straight away. Is there something like that in Captivate?
Thanks....

I think what you mean is that the quiz question's Failure action doesn't trigger until the final attempt and that would never happen if attempts is set to Infinite. So if you were only incrementing the variable when the quiz question registered final failure then you'd only get one crack at incrementing the variable. yes. My bad.
However, if you are using Multiple Choice questions, you can also trigger actions using the Advanced Answer Option. This will trigger an action when a particular answer is selected. So if you set this for each incorrect answer, you could increment the variable each time they select the wrong answer.
You can also use this same Advanced Answer action to execute a conditional action that first checks the value of the variable and then shows the rollover caption or increments the variable as needed.
Say you create a variable called WrongAnswer and initialise it with a value of 0. Then you create a Conditional Action called CheckWrongAnswer that looks like this:
If WrongAnswer is equal to 1 assign Wrong Answer with 2, (then on the next line) Show RolloverCaption, ELSE assign Wrong Answer with 1.
This shows the rollover caption after the second attempt resulting in an incorrect answer.

Quiz questions answered not considered

Hello,
I created a multiple choice quiz with a few questions, but as I preview it (in a browser and in the project preview section of Cp), or publish it and play it (same places), the answers that I enter are not being considered, every time I keep getting the "You did not answer this question completely" message when I review the quiz after getting the score. The correct question is selected properly on each slide, where I click on the circle to the left of the correct question.
Thank you for your help with this,
Manuel

Manuel,
Your quiz question slide in this project may be corrupted. Try opening a new blank project and insert ONE multi-choice or True/false quiz question there and test the functionality. Does a new blank project work properly?
If so, delete the problem slide from your existing project and re-insert new ones to replace it. Let us know if that works.
One more thing. DO NOT REMOVE any of the default question slide text captions from quiz slides. Doing that can cause strange behaviours.

I have somehow forgotten my itunes password and when i try to enter my birthday info to answer the security questions it says it cannot find a match? I have had this account for 4 years and unfortunately the email account itunes has is now defunct

I have forgotten my itunes account info.....When i have tried to answer the security questions to get access I enter my birthdate and the system says it doesnt match and please check my personal info and re-enter? The email account itunes has is no longer accessible so i am really wondering what to do? i had to make a whole new apple id just to post a question on here....any help would be greatly appreciated!

From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I need to delete my Apple ID on my iPhone 4. I forgot my psw for my account. When I answer the security question, the system responds incorrect answer. I created a new Apple iTunes account but I still unable to delete the old iTunes account.

I need to delete my Apple ID on my iPhone 4. I forgot my psw for my account. When I answer the security question, the system responds incorrect answer. I created a new Apple iTunes account but I still unable to delete the old iTunes account.

AppleFAN7591 wrote:
I need to delete my Apple ID on my iPhone 4. I forgot my psw for my account. When I answer the security question, the system responds incorrect answer. I created a new Apple iTunes account but I still unable to delete the old iTunes account.
How to reset your Apple ID password.
Go to iforgot.apple.com and type in your Apple ID, then click 'Next'.
Verify your date of birth, then click 'Next'.
You'll be able to choose one of two methods to reset your password, either E-Mail Authentication or Answer Security Questions.
If neither method works, then go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Lost or forgotten Apple ID password'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best.
How to reset your Apple ID security questions.
Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'. This will generate an automated e-mail that will allow you to reset your security questions.
If that doesn't work, or there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
Next, go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best.

Can't seem to download any app despite entering the correct password and answering 3 security question but still in the end it comes up the message that my session has timed out no matter what! Please help, many thanks in adv!!

Can't seem to download any app despite entering the correct password and answering 3 security question but still in the end it comes up the message that my session has timed out no matter what! Please help, many thanks in adv!!

Try doing it on your computer with iTunes and then sync to your iPad to see if it clears the problem.

I forgot my answers to security questions. I could not change and I am unable to make purchases at the Apple store. What do I do?

I forgot my answers to security questions. I could not change and I am unable to make purchases at the Apple store. What do I do?

Go to http://appleid.apple.com and select "Manage your account". Log in with your Apple ID and password, then select Password and Security from the left column.
You need to know the answers to your existing questions to reset them. If you don't remember your answers, there may be a link on that page where you can have a reset email send to your Rescue email address. This will not appear if you have not provided a Rescue email address, and may not appear even if you did.
If there does not seem to be any way to reset your security questions, contact iTunes Support here: http://www.apple.com/support/itunes/contact/ They will respond within a business day. Be sure to check your spam or junk mail folders for their response.

Quiz Questions provide no selectable answers in HTML5 Publish

I am having issues with quizzing, whereas HTML5 format doesn't allow the user to select answers in quiz slides…
I am publishing a Captivate 7 project to two separate LMS' for beta testing purposes.
When I publish the project as HTML5 only, the quiz question appears as well as possible answers, but the form field does not appear, therefore rendering the user completely incapable of selecting an answer.
Publishing the same project as swf and HTML5 renders perfect results. (Quiz slide, selectable answers, and form field all show up and work)
Any advice?

I solved my own problem.
I had inserted a background image into each of the question master slides.
When looking at either the master slide or timeline slide, the slide would lokk good. All text and slide objects, including answers, would show up on the slide as they should.
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Answer quiz questions in any order?

I am creating a project that branches into three main topics
from a menu. At the end of each topic there is a set of quiz
questions. If the users choose to complete, for example, topic two
or three before topic one then the questions after topic one read
the message "You did not answer this question completely" and the
user can not choose an answer.
I believe this is becuase they are completing questions 4-8
(for example) before questions 1-3. How can I change my project so
that they can answer the questions in any order.

Hi Lougle and welcome to the Captivate forums!
Captivate REALLY wants you to take quizzes in linear order,
so if it's possible at all to allow non-linear movement, your best
bet is probably going to be as follows:
In the Settings node of the Quiz properties:
1) Required dropdown =
Optional - the user can skip the quiz
2) Allow backward movement checkbox =
Checked
Ideally, the combination of the two should allow both forward
and backwards movement, but with Captivate quizzes, nothing is
certain.
Let us know how it works out!
Cheers,
John

TS3297 I am wanting to make a purchase from a new computer, but after I enter my id and password it says that because it is my first time purchasing from this computer I have to answer my security question, but it says my answer is incorrect and to contac

I am wanting to make a purchase from a new computer, but after I enter my id and password it says that because it is my first time purchasing from this computer I have to answer my security question, but it says my answer is incorrect and it says if you can't remember answers to the two questions to contact you

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
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    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
It may say to contact Apple, but not us. We are just a user forum.

Hi I just had reply to question but now unable to view answer ?, Hi I just had reply to question but now unable to view answer ?

Hi I just had answer to question but now unable to view answer?

This links to all the places where you asked the same question:
https://discussions.apple.com/people/Mr%20merlot?view=overview

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Learners unable to enter answers to quiz questions

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