Quotation by Mail - Script not Capturing

Dear All
I am trying to send quotation through mail by the output type MAIL which is standard and am able to send mail to the people outside
mail confirmation is also coming that it has been received, but what is happening is when we receive a mail and open the pdf we can see only empty pdf it is not capturing the script of quotation
have tried with Basis for the ADS ( Adobe Document services ) installation and is working fine and tried with abaper also by attaching a form and it is still not working
can any body help me on this issue, pls note i am using standard output MAIL funtionality
Thanks & Regards
Naveen

Thanks for the reply jelena i have solved the issue
instead of using MAIL output i have customized ZN00 and more over MAIL is used to just send a message in pdf by entering in NACE and enter some text in mail title and texts folder
Thanks & Regards
Naveen

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    Have you tried pinging the servers? I pinged xtra.com.nz and got incoming packets, so the server isn't down now.
    PING xtra.com.nz (67.215.65.132): 56 data bytes
    64 bytes from 67.215.65.132: icmp_seq=0 ttl=39 time=38.397 ms
    64 bytes from 67.215.65.132: icmp_seq=1 ttl=39 time=52.964 ms
    64 bytes from 67.215.65.132: icmp_seq=2 ttl=39 time=43.294 ms
    64 bytes from 67.215.65.132: icmp_seq=3 ttl=39 time=40.571 ms
    64 bytes from 67.215.65.132: icmp_seq=4 ttl=39 time=47.965 ms
    64 bytes from 67.215.65.132: icmp_seq=5 ttl=39 time=41.981 ms
    64 bytes from 67.215.65.132: icmp_seq=6 ttl=39 time=40.640 ms
    64 bytes from 67.215.65.132: icmp_seq=7 ttl=39 time=55.982 ms
    64 bytes from 67.215.65.132: icmp_seq=8 ttl=39 time=51.190 ms
    64 bytes from 67.215.65.132: icmp_seq=9 ttl=39 time=40.756 ms
    ^C
    --- xtra.com.nz ping statistics ---
    10 packets transmitted, 10 packets received, 0.0% packet loss
    round-trip min/avg/max/stddev = 38.397/45.374/55.982/5.848 ms
    I'm a bit at a loss. I don't use Mail - I've been using Entourage and, more recently, Outlook from Microsoft for over ten years. Nary a problem with POP or IMAP. Some people also like Mozilla Thunderbird - it's free and it's worth a download just to see if you can set up a useable account with it.
    Post a screen shot of your settings and we'll go from there.
    Clinton

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