Raging

I had a windows laptop and ran my Adobe Photoshop CS6. Last year I bought an iMac. I was told by Adobe customer services that I could run photoshop across my two machines. I/e windows & iMac. They sent me a disc for my iMac and for the past year I have running it successfully on both windows laptop and iMac.
I recently had to reformat my windows hard drive. When I tried to reload my windows photoshop it tells me that the serial number has been revoked. Spoke to Adobe last week only to be told that although i can run it on two machines, i can't run it across two different platforms (not what i was originally told !!)
I visited the Photography Show in Birmingham at the weekend. I headed to the Adobe stand and asked the question. Can i use it across windows and mac. The Adobe representative confidently told me that because i had reformatted my drive without uninstalling the software this was why it was saying it was revoked. He told me to contact customer services and assured me they would sort it as i can definitely use it on windows and mac so long as it isn't more than 2 machines.
Contacted Customer services today and they are still saying that I can use it across two machines but it has to be the same platform on both machines.
I'm so angry as I don't see why I should be penalised because my two machines are different operating systems, yet if i had two of the same there would be no problem.
Surely someone at Adobe can override this decision ?????

PURDIESMITH wrote:
I had a windows laptop and ran my Adobe Photoshop CS6. Last year I bought an iMac. I was told by Adobe customer services that I could run photoshop across my two machines. I/e windows & iMac. They sent me a disc for my iMac and for the past year I have running it successfully on both windows laptop and iMac.
Perpetual CS licenses are platform specific, and always have been. You can run it on two machines, but you cannot do so on different platforms. You can switch platform if you have a current release (or upgrade to one), but from that point the other, old serial number is void and useless and will be revoked by Adobe.
These are the facts.
Are you absolutely sure you didn't misunderstand at the time? That they gave you a "cross-grade" and expected you to destroy the Windows version?

Similar Messages

Raging Thunder Game for Nokia 500

Hello, I have seen Raging Thunder game in Nokia XpressMusic 5800 and also that is working great on that phone but when i try to find this game for my mobile (Nokia 500) i can't find it. I just wanna know why it is not working because Nokia 500 has nearly double specs then Nokia 5800.
Thanks

Akash_satpathi wrote:
Thanks for your reply, and can you tell me some motion sensor racing games for Nokia 500. Like Raging thunder which is not supported in my phone.
Try High Speed 3D.
http://store.ovi.com/content/21243?clickSource=related%2Bcontent&contentArea=games&pos=12
Or Asphalt 6
http://store.ovi.com/content/246251?clickSource=related%2Bcontent&contentArea=games&pos=3
Ray.

Was able to do expense claims previously on my iPad even when browser was only partially supported. Now ther is an error message and unable to access full stop, highly inconvenient. Raging to be honest as will everyone else !!!! What's going on?

BBit of communication as to what's giong to happen next please Apple?

PS - have found other posts indicating that clips smaller than 2s or sometimes 5s, or "short files" can cause this. Modern style editing often uses short takes ! Good grief I cannot believe Apple. Well I deleted a half a dozen short sections and can export, but now of course the video is a ruined piiece of junk and I need to re-do the whole thing, the sound etc. which is basically taking as much time as the original. And each time I re-do it I risk again this lovely error -50 and again trying to figure out what thing bugs it via trial and error instead of a REASONABLE ERROR MESSAGE POINTING TO THE CLIP IT CAN'T PROCESS. What a mess. I HATE this iMovie application - full of BUGS BUGS BUGS which Apple will not fix obviously, since I had this product for a few years and see just hundreds of hits on Google about this error with disappointed users. Such junk I cannot believe I paid money for it and Apple does not support it with fixes !!!
If anyone knows of a GOOD reasonably priced video editing program NOT from APPLE I am still looking for suggestions. I want to do more video in future, but obviously NOT with iMovie !!!

I have so many questions but I guess I can only ask a 4G one here-.

Hello-
I have a basic MOTO phone that was free when I signed up with Verizon 3 years ago and after I wanted internet access when I was traveling I purchased the Mifi2200. Now, when I sign in it says I can have $30 for the New Every Two for the phone (I do not understand how I can get a decent phone for $30, but at least I have something since I hear they are getting rid of the New Every Two. Moreover the MiFi 2200 account is due for the New Every Two and a product upgrade (whatever that means) too. I heard the New Every Two amounts are going away so I better use them (They might have already gone away)
In looking for a smartphone or an iPhone (I have never had either or text messaging or a phone that can hook up to the internet), but my main questions here is about this 4G. I will just spell the questions out and hopefully some should will feel sorry for a person like me who does not understand most of the techie stuff and really has a hard time using it. But here are my questions.
1. What is the difference between 4G and 4G LTE?
2. Why are they selling 4G USB devices, phones, notebooks, etc. if the 4G (I will use 4G to mean both 4G and 4GLTE since I assume the 4G LTE is a better service) network is in such a small area of the country besides every airport? When I read about 4G devices to surf the internet, I keep reading posts that say if you have a 4G device and 4G is not available or you are traveling and going in and out of 4G areas, that the connection is dropped if you were hooked up with 4G and suddenly entered a 3G area without 4G. This seems like a major hassle and I am wondering if this is true?
3. If I purchase a 4G device will it automatically connect to the 4G network if it is available or do I have to know if it is available or not and connect a different way depending on if 4G or 3G is available?
4. does anybody know (I have asked Verizon and have been told no, but I seem to get random answers for most questions I ask Verizon employees) if 4G phones are avalable and if so does the user have the same problem when they are on a call and go in and out of 4G/3G areas? (as far as calls being dropped or can the device switch automatically without any trouble)?
5. If you were interested in a 4G or 4G LTE device and you did not have 4G on your area would you wait until 4G is available in your area or would you go ahead and get the smartphone, data device, or whatever you need now and just use it and wait until the 4g network is up in your area?
thanks a ton for any help. I really appreciate it. I am not sure of I should use the New Every Two for the MIFi2200 and get a 4G usb device for my macBook Pro and use my new Every Two and product upgrade for either a smartphone or an iphone and if you think I should get the iPhone should I get the one from Apple or the one from Verizon, or does it even matter? I keep reading that Verizon's iPhone which uses something like CDME is nowhere near as good as ATT's service which can take talking on the phone and looking up something on the internet at the same time, and other things that I did not understand.
If you would not recommend I get the iPhone, what are some of the good smart phones that have apps available and are relatively easy to use?
(Not sure why but when I clicked "Post" the Message flashed and this appeared in red at the bottom; "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed.")

OOOKAAAAYY;   Your devices are over my head. The smart guys, Verizon & others, should be on the job tomorrow -Monday and you'll get better feedback.
I noticed that large parts of Salt Lake City are 4G.    Zero in on the coverage map   (refresh "4G data") and you'll see where you sit.
The only person I know who stays connected while traveling (or tries to) is Toughbook.    I just re-connect the best I can where ever I am.
A little confusion: The 4g network -see map- is "4G here, 3G everywhere else"
                                 The "old" usb760 3G network, though still in place, is 3G everywhere 4G nowhere.
                                  The hardware(s) match two entirely different networks.   You've gotta buy all new hardware to go 4G.
                                  and, unless you want to pay for two plans, your old stuff is useless.   I can't whip out my old USB760 and connect with it anymore. It's a Whole new game.   I'm committed.
I like thePantech when I'm in 4G, but sucksfor me when I in the 3G hinterlands.   The other hardware choice is the LG VL600
I don't know anything about the phones, but my earlier comment about Verizon rumors not helping comes largly from several discussions raging like this one.           Happy Hunting.

[URGENT HELP NEEDED] Premiere Pro CS6 failed rendering

Hello!
I`ll try to make this quick because I need help asap. I`ve been starting to make YouTube gaming videos 3 weeks ago and my channel is growing up pretty fast. I promised I would make a video everyday but it`s been a full week since I couldn`t upload because I was busy and when I tried to render it failed.
Anyway here`s how it goes.I`ve recorded with fraps some gameplay footage with the resolution of 1360x706. One of my friends reccommanded me Adobe Premiere Pro for editing so I`m using the trial version of CS6. I create a new project and choose a format of 720 25 (cant really remember the exact name). I then import my recorded files and when I place them in the sequence it tells me the resolution is different and asks me if I want to change the sequence settings according to the files. Usually, I ignore it and when I export the Media I just tick the option: "Scale to Fill" and that usually works just fine, quality HD on YT...
But this week it has driven me crazy, I really don`t want to explain how much stress and dissapointment this has caused to me because I think I`ll end up raging...I`ll just tell you I`ve been trying for a couple of days more than 7 time to render the project(each time it takes about an hour and a bit more, so let`s just call it 7 hours wasted). The problem actually is that when I check the output file after exporting the media, the file size is ONLY 24 bytes!!! Other times the file size gets to like half of the one that should be or less, but mainly the render even so takes up a normal length of time of processing but in the end the file is only 24 bytes..Thing is I don`t encounter any error whatsoever...
I really need some urgent help!
Thanks!

1st, some FRAPS information
These are for Premiere Elements, but may help with PPro
Fraps & Elements http://forums.adobe.com/thread/871095
-and more Elements http://forums.adobe.com/thread/943772
-and yet more Elements http://forums.adobe.com/thread/967201
2nd, it is REALLY better to have your project sequence match your video
Please NOTE that the PPro CS6 screen may look a bit different (I use CS5)
For CS5 and later, the easy way to insure that your video and your project match
See 2nd post for picture of NEW ITEM process http://forums.adobe.com/thread/872666
-and a FAQ on sequence setting http://forums.adobe.com/message/3804341

New to the HP Pavilion Dv9000 (Dv9310ca) Help?

Normally I use a mac but today after fixing my aunts Dell Desktop PC (Bad RAM) She gave me her old HP Pavilion Dv9000 with the HP xb3000 Notebook Expansion Base. The laptop displays no video and the hard drive makes a repetitive clicking noise.
I removed the 120GB hard drive with Vista Home Premium 64-bit and replaced it with a blank 320GB hard drive. As for the RAM, it had 1GB (2x512MB) which I removed and replaced with 4GB (2x2GB) but I needed to play a little game of mix and match to get it working as these only support 2GB acording to HP. After swapping around a different aray of 2GB sticks in each slot I finally got it working with two sticks in totaling at 4GB of RAM.
Now I have it running with a fresh copy of Windows 7 Home Premium 64-bit installed but it's having major heat issues I believe, I'm not really comfortable with these raging fan sounds, as a Mac user I rarely ever hear the fan unless it's under extreme conditions. Should the fan in this Dv9 be running at what sounds like 75% useage all the time?!
The laptop is also getting super hot and I've only had it on for about an hour (Installed Windows 7, Set it up, Downloaded and installed AVG free, now I'm here.) This is also the 1.6GHz model so it should be running super cool compaired to the 2GHz model with the HD-DVD player.
I've also installed CPU-Z to check on the CPU Temp and I noticed it's only reading around 800MHz from what should be 1,600MHz no? (1.6GHz CPU)
Another question is that why replacing the broken 120GB hard drive I noticed the second hard drive expansion which I thought was pure genius! I've never seen anything like this before and I wanna know if there is any way to put it into RAID with the first bay hard drive.. Perhaps I'll keep this beast and put in two 1TB hard drives for it, make a 2TB RAID Media Center as this also came with the media center remote that plugs in the side of the laptop too and with the xb3000 it'll look all the better beside my TV.
Thanks for your time
-Ben

So this "heat problem" was in fact a problem. I ended up getting the ever favorite blank screen of death!
After a bunch of searching, I found some great Disassembly videos of the HP DV9 on YouTube. I performed my own Mother board reflow for the Nvidia GPU, as well as the penny mod, and I upgraded to some really high end silver thermal paste with Diamond dust in it.
The reflow process was to reseat the GPU, the "Penny Mod" is to place a copper penny in between the GPU and the Cooling pad before the heat sink to create more downward pressure on the GPU it self which will hold it on the motherboard much better, and finally the Thermal Paste upgrade is simply to reduces the chip temperature as it makes removing heat from the chip far faster and more effective.
I also cleaned out the fan which was probably the cause of the GPU to fail.
All together, it took me about 2 hours from gathering all the tools I'll need to turning the laptop on and admiring my work.
I hope more people see this thread and do the same, it was extremely easy to do, it just took forever to find all the information I needed to do it.
EDIT:
I was also reading that HP doesn't support Windows 7 on the DV9 so that is a good probability to why I have no Wifi anymore. Windows Update probably installed some generic Wifi driver which wasn't fully compatible. The best solution I've found for this is to install the OEM Vista Home Premium 64-bit, then use my Windows 7 Home Premium 64-bit to upgrade it. This way it'll keep most of the Windows Vista drivers that are still supported in Windows 7.
-Ben

New Infinity User - Reduced speeds

Dear all,
As a fellow BT Infinity user, I thought I will share my experience with you.
I got my BT Infinity option-2 (unlimited) installed on 27/09/2011 with a white box modem and Home Hub-3. The BT Engineer said that I should get approx. 33.9mbs downstream and 8.6mbs upstream (as stated on my BT order) and would take up to 10days to achieve this speeds.
When we did a speed test using a wired connection on http://speedtester.bt.com the reading was approx 15mbs downstream and 7mbs upstream. When I queried the less than half downstream reading, once again the BT Engineer said it would take up to 10days to get the required speeds. Then we did a couple more tests and the line speed was ranging between approx. 11 – 19mbs downstream and 5-7mbs upstream.
I then called the BT broadband support and updated them with the speed issues and once again I was told to wait until 10days and I’ll get the speeds specified on the BT order confirmation. So I waited for 10 days….
Now 10 days have passed and nothing has changed. I have already done several speed tests (wired connection) and logged my results with BT. Called BT support and they say to wait for another 10days and the speeds will increase.??
My speeds are still raging between approx. 11-19mbs downstream / 6-7mbs upstream.
I have read some forum suggestions to contact the mods. Is this (contact form) the right form to fill in and send to the mods ?
With kind regards,

Yes that's the correct form, include a link to this thread. A Mod will respond in a couple of days.

I reached my 1000th hour logged on the phone with customer service

I've been using Verizon jetpacks for 9 months now. Seemed like a sweet deal. Prepaid. Convenient. Fast and reliable. WRONG! I logged my 1000th hour on the phone with customer service today after a 5 hour "troubleshooting" session, second one this week. I've been having to make this exact 5 hour phone call every week sometimes up to 4x per week. I've never spent less than 3 hours on the phone or gone more than 4 days without having to contact customer "service." Naturally, this is pretty ignorant sounding. But, I paid $100 for a significantly small amount of data. I prepaid to be exact. For a service to be rendered one must be able to receive the service paid for. That's simply not the case. I paid $100 for this data already and can't actually use it with any convenience. Unless of course, 5-20 per week on the phone with customer service is typical of any other company. Other than Virgin Mobile, No. It's in fact an extremely absurd amount time for ANY customer to spend on the phone with ANY customer service. No exception. I feel rather abused, used and ****** over by this so call "service". I lost 6 clients. They all sued me in small claims for $3000 each for failing to maintain my end due to my weekly dose of hours on the phone with customer service and NOT doing the job I was employed to do. Nope. Instead, I spent my time with Verizon Customer Service and COURT! Yay! So, I've lost my home, my car was repo'd, $18k loss, 6 customers... and not one time has Verizon spent one second and said to me "Verizon could be the problem"... NEVER has that been the case in all 1000 hours logged. Interesting? No. Just abusive. I resent having to call customer service at all any more. It's even causing my mental health to suffer after all this. You know what is found every time? I'm on a prepaid plan on a device customer service told me to purchase. But wait... thats the second device. Every week I'm told The OTHER device is the one that works with this plan... then a few days later, no that other device is the one that works with the plan, a few days later... The OTHER DEVICE IS THE ONE THAT WORKS.. FFS. See a pattern? I've been directed by Verizon to replace my device 3 times, at $100+ per device plus the $10 sim card, plus the 5 hours on the phone with them every few days. I'd say there's an issue with customer service. First, yes it IS possible there is an issue on YOUR end. I'm pretty sure that having to buy a new device every time I call isn't really the best answer. Second, for the extremely limited amount of data I can't afford to watch a video for fear of capping my data before the end of the 30 days because its 10gig of data. Yeah, 2 whole movies worth! Third, its possible to be wrong, yet Verizon has never, not one single time chose to check their end. ALWAYS and ONLY my end. I don't find that surprising or ironic, I find it the most ignorant and worst customer service in existence only second to Virgin Mobile. Virgin mobile did finally acknowledge the issue was in the broken tower nearby. It took them 6 months and yes... 100's of hours on the phone. Verizon hasn't made any effort to accept responsibility for this issue. I'm sure they are very sincere when they are consuming my 5 hours per phone call trouble shooting my device for the third time this week. It's actually to the point where they have violated their terms of service and failed to look into an issue on their end. The tower has been hit. Hmmm... Ironic. Its quite a distance from here, but is a main tower that has caused an outage across my state. Verizon couldnt tell me that? Is that admitting your wrong so hard to do that it's easier to spend 5 hours on the phone trouble shooting my device than 5 mins looking for outages? Yeah, it could have saved my house and job, but I'm the customer... clueless idiot at the mercy of a company who is never wrong nor makes an effort to correct an issue on their end before stealing my hours from me. At one point, I actually fell asleep in my 2nd hour on hold. Customer service? Nope, a waste. I could dig it if this issue was on my end, but I'm confident that spending up to 20 hours a week troubleshooting to no avail is a HUGE red flag that its not on my end after all. Only cost me a house, a job, car and $18k plus court costs and fees. Fair? Nope. But it would be nice if just ONCE there was an initiative to provide actual support to a customer. I KNOW if this is my experience it is impossible to be an isolated incident with me alone. If I'm tying up 5 hours on the phone, what is the next guy doing? waiting to trouble shoot his box for the next 5 hours over a downed tower. Pride is what that is. People too proud to be wrong at someone else's expense. Definitely an issue if I've paid $900 in 9 months and I spent more hours on the phone with customer service than I have online. Pretty ******. Verizon, you ARE WRONG. Owning it would save the embarrassment of having to ***** about it on this site. I didnt' deserve my losses and it was at my expense and it is STILL at my expense that I'm having to contact that 888-294-6804 number. I've got it memorized like it was my best friends number - that's how often and how many times i've used it. Shame how simple it would be if Verizon wasn't so ******* proud and spent a few moments looking for issues on their end before stealing 5 hours from me doing the obvious over and over and over again... Small claims can be used to sue up to $3k. Looks like that's my only alternative, perhaps if I do that maybe checking for issues on their end will occur instead of pretending its impossible. It feels like I went to mcd's and paid for a meal at the window that took 5 hours to get a bag of raw patties thrown at me from inside after sitting at the window for 5 hours and waiting. I'm wrong of course. I'm am the customer. How could I possibly be right? I've troubleshooted my device over 1000 times. Of course its on my end. Must be.... 1000 times isn't enough to find out there's a potential issue that isn't related to my specific device, no? Is it gonna take 1000 more hours on the phone before one of the representatives decide to look for an outage before the 5 hours of daily trouble shooting? Thats a huge red flag that just keeps getting ignored. I can't think of any other companies besides these two internet providers that finds that acceptable. Better Business Bureau didn't. I'll be filing that complaint with them next. High time Verizon stepped off such a prideful pedestal and seek a remedy before a class action suit sinks them in the future from all other raging bitches not being provided with reasonable service. It's not a rant, this has been a life shattering experience for me and a simple quick check for an issue on their end could have prevented it. BAD BAD BAD Customer service policies to keep a customer on the phone for that length of time to repetitiously check the exact same thing repeatedly every few days. Disgusted. How dare that term "service" even be used if they can't provide "service" via support or otherwise. I'm on the internet finally after 10 hours and the news reported the Verizon tower down. Not verizon... A police officer interviewed on a Detroit News station instead. God knows police have nothing better to do in Detroit than make news appearances for verizon.

Simple solution. Get a real internet service and not a cell phone internet connection service it was never meant to be used as the primary internet service
And how do you lose a home and job and be sued as you claim. What over 10 Gb of data? Give me a break
In my city small claims is $5000.00
And over that amount you can go to a superior court to have your issue settled.
http://www.bbb.org
Good Luck, Elector

Things and Software to avoid when authoring for DVD-V

This one is always in the earlier, 1.X FAQ, but is so important it should be repeated here too.
There have been so many posts along the line of "I cannot burn my DVD in Encore, but Nero works well" that I thought I should share this info with you all.
As we know, DVD Authoring is very dependant on timing, and on not having other apps getting in the way & locking up the burners, So here is a list of software that is known to interfere with GEAR drivers. It is a raging cert that this also applies here, as all authoring apps are the same sort of thing.
These 3rd party apps are junk software, to be quite blunt (I expect to get flamed over this, but I cannot help the truth), and should never be installed on an Authoring system.
Anyway, here is the current list of
i known problem software.
1. B's Clip: This package will load a packet-writing software that will constantly talk to your CD/DVD writer, and can cause a number of issues while trying to write a disc. Disabling this software is not enough, as a portion of this package is always running after you start windows. You will need to uninstall it in Add/Remove programs, then reboot to remove it. For more information, visit the B's website at http://www.bhacorp.com.
2. Direct CD or Drag to Disk: These are applications from Easy CD Creator from Roxio. This package will load a packet-writing software that will constantly talk to your CD/DVD writer, and can cause a number of issues while trying to write a disc. Disabling this software is not enough, as a portion of this package is always running after you start windows. To remove them you need to do to Add or Remove Programs in the Control Panel. There you can select Easy CD Creator to change, not remove. Then you must click next until it gives you the option to modify. Then either Direct CD or Drag to Disk should be selected and changed to "make this option not available". Then click next and while the program may look like it is installing, it is removing those options. One thing to remember is that both Direct CD and Drag to Disk will not be installed at the same time. For more information, please visit Roxio's website at http://www.roxio.com/en/support.index.jhtml
3. GoBack: backup software that constantly runs in the background (Terminate and Stay Ready) this needs not only to be turned off, but disabled. Unfortunately, this may cause some restore points to vanish, but it will free up a lot of hard drive space. For more information visit Symantec's web site for GoBack at http://www.symantec.com/goback/index.html
4. DLA: Also HP-DLA, Veritas DLA, and others. DLA stands for Disk Letter Assignment. This package will load a packet-writing software that will constantly talk to your CD/DVD writer, and can cause a number of issues while trying to write a disc. Disabling this software is not enough, as a portion of this package is always running after you start windows. You will need to uninstall it in Add/Remove programs, then reboot to remove it.
5. InCD: This is packet writing software that comes bundled with Ahead Nero Burning Rom. This package will load a packet-writing software that will constantly talk to your CD/DVD writer, and can cause a number of issues while trying to write a disc. Disabling this software is not enough, as a portion of this package is always running after you start windows. You will need to uninstall it in Add/Remove programs, then reboot to remove it. For more information go to Nero's website at http://www.nero.com/en/
6. Interactual Player and PC Friendly Player: These programs are DVD software viewers that often come on DVD movie discs, and will try to install themselves everytime you watch a movie on your computer. Please make sure to NOT let these install. Both programs interfere with all DVD Authoring software and should be un-installed from Add or Remove programs in control panel when found. In some cases, you will need to uninstall and reinstall your software to restore functionality after removing one of these. For more information about both players, visit http://player.interactual.com/
7. McAfee Anti-Virus: This is anti-virus software that when running, can cause errors. It needs to be disabled by right clicking on the icon in the lower right side of the task bar. Your DVD Authoring software then needs to be restarted. Whenever you are using your software, McAfee needs to be disabled to ensure unrestricted access to your drive. For more info go to McAfee's website at http://us.mcafee.com/default.asp
8. Norton Anti-Virus: This is anti-virus software that when running, can cause errors. It needs to be disabled by right clicking on the icon in the lower right side of the task bar and the automatic updates should be disabled. Your DVD software then needs to be restarted. Whenever you are using your software, Norton needs to be disabled to ensure unrestricted access to your drive. The Norton Website is http://www.symantec.com/
9. StopZilla: StopZilla can hinder required portions of various installers, causing the software to fail. Please completely disable StopZilla, then install your software. Once our software is installed, you may safely enable it again. If you have any difficulty using your software at a later time, you may need to disable StopZilla before going to use your software. Uninstallation is not required.
10. MyStorageGuard: This backup software can hinder certain required files from being copied during the installation. Please disable this program before installing , and have it disabled any time you go to use your DVD Authoring software. Uninstallation is not required.
11. Napster 2.0: This software includes some basic burning software that can cause burning problems if it is running. You will need to close this program completely before trying to use DVD Authoring software. In some rare cases, you will need to completely uninstall this package to attain full reliability, so if disabling does not solve your issue, please try uninstalling this software, and try again.
12. Easy CD Creator 4.x: Due to the age of this package, it is no longer updated by the authors. There are bugs present in this older system that will cause NUMEROUS problems on your machine. Please Uninstall completely, and consider either the new 6.x version from Roxio ( http://www.roxio.com ) or Nero 6.x ( http://www.nero.com ). These packages, installed without the Packet Writing software (DirectCD/Drag to Disk/InCD), all work very well with DVD Authoring software.
13. Spyware and Adware - some programs can install other software that can be damaging to your Operating System. Please scan for these programs with a Spyware utility. We recommend Ad-Aware, available freely at http://www.lavasoftusa.com
14. Disable the Windows XP packet writing utility. To do so, go to My Computer, Right click oon your DVD burner, choose Properties. Find the "Recording" tab. Uncheck "Enable CD recording on this drive" While you are there, switch off all AutoRun options too. It means going through each option and then selecting "Take No Action" as the default option. AutoRun will "poll" the drive every few minutes to look for a new disc, and if it finds one it will try to open it.
15. Symantec PCAnywhere has been reported to cause problems with Encore as the awvid5.dll file it installs is a video driver designed to facilitate the transfer of screen information from one computer to another. Sadly, this causes a conflict which can cause XP to restart - or give a bluescreen if the "Automatically restart" option has been unticked, giving a PAGE_FAULT_IN_NONPAGED_AREA stop condition.
Another crash can be reproduced by
a) Open a project
b) Add an MPEG file and associated WAV file as assets
c) Link the MPEG file to a menu button by dragging
d) Encore creates a Timeline for the MPEG file automatically
e) Open the new Timeline
f) Drag the MPEG's WAV file into the timeline's audio track
g) Close the Timeline
h) Repeat (b)-(d)
i) When the new Timeline is double-clicked, XP restarts
The
i only
solution found so far is to uninstall PCAnywhere, then all returns to normal.
16. It has also been found that either Efax or Winfax software installed to the system can cause the dreaded "Visual C++ Runtime Error" which will crash Encore. Microsoft support have confirmed that if you see this error, you need a hotfix KB884538, from www.microsoft.com in the support area.
Install the hotfix, and if the error remains, check for either of these fax programs. If either are present, remove them, reboot and all should now work.
17. Roxio Easy CD Creator - General issues.
Firstly, when uninstalling any Roxio application it is best to do this from the "Add Remove Programs" applet in Control Panel, as usual. However - this will NOT remove all Roxio's tentacles from your system. To be sure all is definitely removed, you need to visit
http://www.microadvantage.net/downloads/zapper60.zip
and run this. When you are done, you can then reboot and the evil Roxio will finally be gone.
Another common issue with Roxio is when Nero also co-exists on the same system. The two
i loathe
each other and are apparently incapable of co-existing.
If you have noth these installed there is an additional set of stuff to go through. Remove Roxio first, then reboot, then remove Nero completely beginning by uninstalling from "Add Remove Programs" and then we also need to get rid of all the various tendrils it has also addeed to the system using the following tools:
(You must use all 3 of Nero's Clean tools in order to do the job correctly.)
They can all be found here:
http://www.nero.com/us/631940828445001.htm
1. General Clean tool
2. Registry cleaner and driver cleaner
3. InCD Clean tool
When you reinstall Nero 6.6 OR Neros new 7 Ultra Edition, DO NOT install InCD OR if you do, turn it off in startup under msconfig (better to not install it)
18 - FindSounds Palette
This is a tool designed to help you find SFX on your drives, and it seems to prevent Encore from importing M2V files for some reason, and should be uninstalled if present.
To uninstall this, do the following steps:
Uninstall "Find Sounds Palette" (FS Palette).
Delete the two registry key folders for "Comparisonics".
Uninstall Encore CS3.
Delete Registry Keys for Encore.
Restart.
Install Encore CS3.
Install Encore 3.0.1 update.
Restart.
19 - Quicken
It has been reported that if you back up your Quicken files to CD, then Quicken sets up your DVD burner for CD DLA through the built-in Windows burning facility. This assignment recurs each time your system is restarted. When this happens, Encore will see your burner as a CD burner only. You'll have to manually disable this start-up assignment to get Encore to see your burner as a DVD burner again.
Additionally, it is a good idea to disable Autorun for your burner, preferably from the registry. While this will not prevent anything polling the drive from the OS to try & "helpfully" check for freshly inserted media, it will prevent sneaky DRM applications from installing themselves to your system just by having the disc inserted. As well as the registry hack required, there are other methods of stopping this described at
http://www.annoyances.org/exec/show/article03-018
To do the registry hack, perform the following:
* Run the Registry Editor (REGEDIT.EXE).
* Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdrom.
* Double-click the Autorun value, and type 0 for its value. (If it's not there, create it by selecting Edit -> New -> DWORD Value, and typing "Autorun" for its name.)
* You may have to log out and then log back in for this change to take effect.
* Note: With this solution, Windows will no longer be notified when you insert a new CD. To make sure the correct icon and title for the current CD are displayed in My Computer and Explorer, press F5 to refresh the window.
If you perform any of these changes, you may need to uninstall your software, then re-install to fix any damage left. If you find some of these packages, please shut down and reboot twice to ensure that the last pieces of the conflicting software are completely removed.

You're lucky then Steve.
Roxio is one of those apps that usually doesn't play nice with any other burning software at all.
I use GEAR Pro Mastering Edition.
They also do a cheaper version called GEAR Video - but be aware that this installs DivX as well - although I have to say that on one of our systems running Adobe 1.5 versions of Encore & Premiere Pro, it is causing no conflicts at all. But there have definitely been major problems with DivX codecs and EncoreDVD. Perhaps it is to do with where they come from, perhaps I just got lucky in this case.
It might be worth a trial version though - although if you have the budget, and do a LOT of DVD, then GEAR Pro Mastering Edition is an invaluable tool I have found.

I have done absalutely nothing to my 4g apple ipod touch, and it over heats, won't hold a charge, and the front camera will not work. I bought this brand new in december, and i've barely used it. I've tried restarting it and everything, what should i do?

I have done absalutely nothing to my 4g apple ipod touch, and it over heats, won't hold a charge, and the front camera will not work. I bought this brand new in december, and i've barely used it. I've tried restarting it and everything, I honestly think this is out raging because i spend over $200 on this. To have for music and instagram. I use it about an hour a day, but i've only been using it for about 3 months although i've had it since December. Any suggestions that may help me?

Try:
- A reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup
- Restore to factory settings/new iPod
If still problem make an appointment at the Genius Bar of an Apple store.

IPhone4 Battery life: The report you all have been waiting for!!!

Hello fellow iPhoners,
I'm a proud owner of an iPhone4 who have been getting sporadic battery performance for a little while. One day I can get 5 to 6 hours of usage while another the phone can barely make it past 4 hours doing the same things.
Therefore, I decided to start my own observation and document my findings regarding why my iPhone 4 can give me good battery on some days and terrible in others.
Intro:
Now I'm sure all of you have read all the typical battery saving tips such as turn off fetch, dont game too much blah blah blah. Well, I wanted to know what is the real world impact do these things really do on battery and how much better is the battery life with them off.
The following are always ON for me: Wifi, notifications (no push or fetch), edge (I never use 3g - too slow anyway).
Screen brightness is set in the middle so IOS decides when to raise or lower it. Actually IOS seems to only be able to brighten the screen if you say, walk from a dark to well lit room. The reverse seems not possible. You must put your phone to sleep and wake it in order for the display to dims.
Keep in mind I typically get between 6 to 7 hours of medium usage. But I set out to find why do I get
less than 5 hours in some cases.
Observations:
1. After placing iphone in charge at night, went to sleep, woke up in morning to find that the iphone was at 65% and losing power while still PLUGGED IN. I had to unplug and replug.
2. Sometimes iphone will get real hot while I'm not using it. Even after a reboot, it would continue to remain hot and drains battery.
3. Observation 2 (above) has only happen 2 times unexpectedly.
Answers to Observations:
1. I no longer plug my iPhone on certain outlets to charge. I have come to realize that all outlets aren't equal and while some of them will charge up the iphone very fast, it tends to lose that power very fast also which would contribute to the days where I barely get 4 hours out of it. Thus I recommend plugging your phone into a wall outlet and not via an extended outlet. Also using USB to power it up via my PC doesn't provide the best battery life either.
2. When my iPhone4 gets hot on standby, I know the processor is still running(very fast) which to me means an app is still running even though IOS4 is SUPPOSED to only SUSPEND apps in the background. However, we dont know and assume apps that have not been updated to OS4 simply get closed when we press the home button. Well, I have never updated my AP Mobile app (because the latest update *****) and I feel like it may be one of the culprits that render my phone a hand warmer. However, I also feel like Call Of Duty: Zombies might be another culprit as I always have used one of these apps when the phone keeps getting hot.
Now of course I won't blame these apps solely as I also feel IOS4 itself IS buggy and may be the bigger culprit. Sometimes X'ing out everything in the background tray solved the hotness problem, sometimes it doesn't and the phone will keep on dropping in battery until it dies.
Now I always wondered how did apple arrive at their claim of "up to 14 hours talk time on 2g" and "up to 10 hours of internet use on wifi" when I can barely get within that vicinity. While I have been able to figure out how I potentially could get 14 hours of talk time on edge, I still can't see how 10 hours of internet is possible on wifi because... wait for it... WIFI as I have just discovered is one of the biggest slow battery drainers.
It's true. According to my observations, with Wifi TURNED OFF my iPhone will drop 1% of battery every 7 to 8 minutes of light usage such as reading a book via iBooks or reading jokes on iPhunny. If you do the math, 7.5 x 100 = 750 /60 = 12.5 hours of light usage. Remember this is with wifi off and on edge only.
Now with WIFI ON and about 2 notifications for apps, doing the same exact thing, I get between 4 to 5 minutes per 1% of battery. One may say, that's not a huge difference, but it is sizable when we do the math, 4.5 x 100 = 450 /60 = 7.5 hours of light usage. This falls in line with my usual 5 to 6 hours since I tend to play a lot of games as well, which required more battery usage than say just reading a book.
This also hold true for when the phone is on standby which drops 1% every 40 to 60 minutes with wifi OFF. With wifi ON, it was about half the time.
When I turned off notifications completely with wifi still ON, I failed to notice any significant improvements to battery life as a whole.
QUESTION:
Since I'm not an apple engineer, I was wondering if any body knows an answer to this: I'm aware that the iphone - when wifi is enabled- will keep on scanning all the time. However, I was under the impression that once it FINDS AND CONNECTS to a network, that it should STOP scanning. I mean, why should it keep on scanning if it's connected to a network already?
But, I feel like the reason why battery life is so different with wifi ON is because it keeps on scanning no matter what. So there's always this tiny process running all the time.
Conclusion:
Despite over blown antenna issues, iPhone4 is a great device with great battery life to boot. The question is whether you are fine with say 6 to 7 hours of usage? If you would like to get more, remember to use a good outlet, turn off 3g if you dont need the data speed since phone calls tend to drop less on edge anyway, and turn off wifi when you dont really need it. Those remedies can add at least 2 extra hours of usage for you.
DISCLAIMER: Please all the above is only my opinion based on my own observation of my own iPhone4. I'm no professional techie or engineer. So no flaming or raging.
Thanks!

I couldn't do either here is why.
1. I have a back drop and the un-cropped image would look horrible and unprofessional
2. I have 400 kids and to crop and export each size differently would would be a confusing nightmare for everyone not to mention the time involved as I have pretty 8 difference sizes in each package.
It should be able to be done like life touch offers these kinds of packages all the time

I am getting really upset, i just got my iphone 5c and itunes cant seem to restore and update it ? it has made 7 errors so far, i followed the more information suggestion but it is so irratating because it doesnt seem to work..and i cant even turn it on

help...i cant seem to sort this out and itunes are really doing my head in...keeps saying check you have the right version when i have the most up to date version of itunes, it tells me to restart the computer and i do..then it still doesnt work and now i cant even turn my iphone on without it wanting itunes and not moving past the page...i am seriously needing help before i go completely insane! it isnt working and i cant call vodafone or apple because it will not work at all and its not even a day old. I am near the end of my tether with this and i have never had this problem before, raging isnt even the word i would use to describe how i am feeling.

LelouchGeass wrote:
so if you have any ideas on whether i screwed up the inside or its because the screens cable is unattached please let me know.
Yes, you have screwed it up. Time to buy a new phone.

Is it possible to retrieve the broken motherboard and get a replacement.

Hello everyone, I'm desperate for help now. I just had a look with this forum today and realised many people have been suffering the same sudden death issue of Z3C.I know the original post was too long so I edited it
I experienced the same issue in last December, at first it was the motherboard issue so they got it replaced but when they tried to set it up the screen was broken, so I have no idea how long I have to wait. I just want to say It had been a joy and wonderful experience to use the phone so there were actually a lot of important information and memorable things kept in the phone which I would die for, I even tried to request that would it be possible to have the damaged motherboard back or could they at least try to restore the datas back to the phone. If anyone has done similar thing before and managed to complain through email please let me know the email I will be very appreciate!
Original:
Spoiler (Highlight to read)
I bought this phone in the end of last September and this is speaking from a proud loyal user of Sony products and I have owned wide range of products like Bravia television, home theater system, and Playstations, they have been a great pleasure to me. Before the release of Z3 Compact, I was desperately looking for a small sized phone with capability of good performance until I saw the advertising of Z3 Compact, so I had finally found a phone that best suited my every needs. I'd been enjoying every single feature of the phone but it was only 2 months since I bought it then the phone died suddenly when I woke up the next morning and I had an important meeting that day. Due to the problem of course I could not make it in the end. I had done everything I could but the phone could not be turned on at all, so there was entirely no way for me to back up everything before I sent it to repair. I could say it was very unfortunate for me because I have many friends who are still using high-end Xperia phones like Z2 and they are still running fine even until this day.
Finally I got a call few weeks ago so I thought I could finally get it after such a long wait. Instead I was told that it was the mainboard issue so a new one got replaced, but when they tried to set up the phone they noticed the screen was broken, so they had to deliver it again to the headquarter of repair centre in Kuala Lumpur. I have been waiting for nearly two months. Most importantly is that I have to study overseas next month so what should I do if the same problem happens again? Therefore I asked for a replacement and they said they would try for it and wait for approval from their manager but chances are very low.
For quite sometime I have been looking for the email of customer support but so far I could only manage to get the contact number, seriously Sony? Maybe it was my mistake but I just couldn't find the email contact except for regions like US and Europe since those regions are far more popular compared to where I am, a country that probably no one has ever heard of-Malaysia. I know it's no luck to seek for support from Sony Malaysia, so I was actually trying to look for international office for Asia region, but so far I could only find Australia and Hong Kong, therefore I gave it a try but it appeared to be an error link that led to nowhere.
Since I couldn't find the email at all I was given no choice but to call the customer support. I was really frustrated and unsatisfied with the solution they offered during the first call, saying that if the phone breaks again I can only bring it back from overseas to the repair centre in my home country just to get it fixed whenever I have the chance to go back.
I just want to say It had been a joy and wonderful experience to use the phone so there were actually a lot of important information and memorable things kept in the phone which I would die for, I even tried to request that would it be possible to have the damaged motherboard back or could they at least try to restore the datas back to the phone. Although I know I can't do anything with it but who knows maybe someday there is someone expert enough in IT can lend me a hand in such case. I know it's their policy to not return the damaged parts to customers but it's only my very little request even if they can't get me a replacement.
Since Sony is such a giant corporation, hasn't there been any solution they can offer since most users of Z3C are experiencing the same issue? Instead of raging my disappointments through internet which could spread false information and negatively affect the reputation, I hope this is the best way to solve my problems and let everyone knows.
I'm sorry if the post is too long but this is the best way to express my feeling. If anyone has similar experience or knows the email, please let me know and any help provided will be much appreciated.
I bought this phone in the end of last September and this is speaking from a proud loyal user of Sony products and I have owned wide range of products like Bravia television, home theater system, and Playstations, they have been a great pleasure to me. Before the release of Z3 Compact, I was desperately looking for a small sized phone with capability of good performance until I saw the advertising of Z3 Compact, so I had finally found a phone that best suited my every needs. I'd been enjoying every single feature of the phone but it was only 2 months since I bought it then the phone died suddenly when I woke up the next morning and I had an important meeting that day. Due to the problem of course I could not make it in the end. I had done everything I could but the phone could not be turned on at all, so there was entirely no way for me to back up everything before I sent it to repair. I could say it was very unfortunate for me because I have many friends who are still using high-end Xperia phones like Z2 and they are still running fine even until this day. Finally I got a call few weeks ago so I thought I could finally get it after such a long wait. Instead I was told that it was the mainboard issue so a new one got replaced, but when they tried to set up the phone they noticed the screen was broken, so they had to deliver it again to the headquarter of repair centre in Kuala Lumpur. I have been waiting for nearly two months. Most importantly is that I have to study overseas next month so what should I do if the same problem happens again? Therefore I asked for a replacement and they said they would try for it and wait for approval from their manager but chances are very low. For quite sometime I have been looking for the email of customer support but so far I could only manage to get the contact number, seriously Sony? Maybe it was my mistake but I just couldn't find the email contact except for regions like US and Europe since those regions are far more popular compared to where I am, a country that probably no one has ever heard of-Malaysia. I know it's no luck to seek for support from Sony Malaysia, so I was actually trying to look for international office for Asia region, but so far I could only find Australia and Hong Kong, therefore I gave it a try but it appeared to be an error link that led to nowhere. Since I couldn't find the email at all I was given no choice but to call the customer support. I was really frustrated and unsatisfied with the solution they offered during the first call, saying that if the phone breaks again I can only bring it back from overseas to the repair centre in my home country just to get it fixed whenever I have the chance to go back. I just want to say It had been a joy and wonderful experience to use the phone so there were actually a lot of important information and memorable things kept in the phone which I would die for, I even tried to request that would it be possible to have the damaged motherboard back or could they at least try to restore the datas back to the phone. Although I know I can't do anything with it but who knows maybe someday there is someone expert enough in IT can lend me a hand in such case. I know it's their policy to not return the damaged parts to customers but it's only my very little request even if they can't get me a replacement. Since Sony is such a giant corporation, hasn't there been any solution they can offer since most users of Z3C are experiencing the same issue? Instead of raging my disappointments through internet which could spread false information and negatively affect the reputation, I hope this is the best way to solve my problems and let everyone knows. I'm sorry if the post is too long but this is the best way to express my feeling. If anyone has similar experience or knows the email, please let me know and any help provided will be much appreciated.

Sorry to hear that, but this forum is for us, users, and what you need is someone from Xperia Care to find your motherboard and send it back, I don't think it'll be possible to retrieve any data from a broken motherboard.
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Changing Apple ID on multiple devices

Hi,
Our family recently changed our email address. Realizing that I had to change our Apple ID, I logged in and did so on the account. Now I have everyone in the house 'raging'! No one can log into their stuff because the popup is locked and they cannot even log in as the old apple id simply pops up every single time.
We have 2 apple TV's, 2 ipads, 2 iphones and multiple computers. It just seems crazy that it is so difficult to manage our account. We have spent thousands and thousands of dollars with Apple but it feels so user unfriendly. There isn't even an email support address where one can write for assistance.
Does anyone know how I can change the pop up of the Apple id of our other devices after the account has already been changed?
Please help our family so I can get some peace.
Thank you

On the iPads and iPhones tap on the id in Settings > iTunes & App Store on them and log out and then log back in with the updated version of the id. On the computers you can log out via the Store > Sign Out menu option - that will then change to a Store > Sign In option. Not sure about Apple TV, I don't have one so I don't know how to log out/in/

Searching for a genuine fix; last chance before I ...

The Rafiner BT Chronicles
ACT I
I moved into my house in August 2011. After doing research, I decided to go with BT for phone/broadband as it seemed like the best all around deal for my needs. There are 5 in my family, all on their iphones/ipads/iphones/pc's/macs. From the beginning, I've had multiple issues (crackling lines, internet connection dropping, and speeds that would make dial-up look like fibre-optic speed). I consider myself quite knowledgeable about technology, and often times finding myself fixing other friends/familiy/workmates computers/broadband problems.
Since being with BT, I would estimate I've contacted them 4-5 times prior to this latest problem in regard to slow connection speeds/crackling lines, and other than on one occasion problem was quickly resolved and my meager speed was back, usually 1-2mbps on an outstanding day, though typically 400-800 kbps avg I would guess. I've always thought that well… I live in an area a good 3000 meters from the exchange, and have learned to 'adapt' with the 400-800kbps.
However, over the past six months, the crackling on the phone has progressively worsened, as has dropped internet connections and dipping speeds (especially last month). Early this week, a phone call on my landline was impossible as it sounded like plain static with the caller mumbling through it. So, as much as I didn't want to call India or where-ever the customer service is located, I did.... and so my adventure begins.... settle yourself in your chair… buckle up... get a cuppa… and put your feet up.
Call one - probably 25 or 26 June. I spoke to someone whom I could barely understand and tried all the basics (which I explained I had already done), but entertained her anyway jumping through the hoops of making sure everything is plugged in and such. Lines were tested and the sort... golden. After a good 45 minutes of 'troubleshooting', I was told an engineer would need to come out, and I should be prepared to pay £100 as the problem was likely my house wiring. This was obviously upsetting and I argued I shouldn't have to pay a penny considering I've been paying for 'broadband' that acts like dial-up for just about a year now. Anyway, she had to read the stipulations... fine, I get it. I was told an engineer would be with me Friday morning 29 June… whatever, I just want the service I'm paying for.
So the week went by with essentially unuseable internet and a static boombox for a phone... thank God for my iPhone and 3G. The engineer arrived promptly Friday morning as I was advised and soon got to work. After a few tests in house at the main socket, he thought it was likely the 'lines' (what a shocker!) and would need to go out to track down where the disconnect was. He was gone for a good 45-60 minutes, and on return was smiling/laughing saying my line was so rotten it was a miracle it was even suspended from the posts. He did some work too in Boughton (village around corner) where 'the box' is. From my research online, my exchange is in Stoke Ferry, so I'm not sure what 'the box' is, but apparently it's important. He also replaced my main socket plate with an Openreach BT one (one slot located middle lower third of plate) which to my understanding has the noise filter built in. He seemed as excited as me to try the BT Speedtest. I did so with him watching and this was the result which is an acutal copy/paste from www.speedtester.bt.com ...
Download speed achieved during the test was - 0.69 Mbps
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Additional Information: Your DSL Connection Rate :5.63 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.75 Mbps
The engineer explained the problem was clearly with the line and that now my speeds should be approx 90% of the 5.63 Mbps so around a blazing 5 Mbps... I was so overcome with passionate joy I just about jumped in his arms and proposed on the spot... you can do that now right? Anyway, I withheld from those wicked desires and settled on a good old fashioned handshake, a smile, a simple 'thanks so much', and 'would you like a cup of tea or perhaps a full roast dinner if you have the time".
However, the caveat was that due to my lines being **bleep** for so long, the IP Profile had dumbed down my connection speed to .75 Mbps. He explained I would need to call BT customer service and have them reset my IP Profile though he was positive this was the reason of my terrible connection and unbroadband like speeds and my hip new static player (phone).   Easy, I thought as he drove out the driveway.
The minute he was gone, I was on the phone with BT to explain to reset the IP Profile. You would have thought I was explaining how quantum physics work. They didn't seem to understand what I meant, and to my dismay.... I just about lost it, but held it together..... and yes…. of course, again went through all the basics, checking my line, connections all fitted properly. bla bla bla. Check, check, check. Eventually, after being on hold for a good 5 minutes, the representative (if I can call them that... seemed more like a script-reader to me) came back and stated we'd have to reset the IP Profile..... TA-DAH!!!!!! HOLY BIRD T**D BATMAN!!! Ya' think - that's what I called specifically to request! In the words of Shaggy from Scooby-Doo; ZOINKS!   I was gobsmacked. I really do think a tear fell from my eye... a single tear of disbelief though it could have been laughter… no way to be sure really.
Other thoughts ran through my mind... which I can't post here so will substitute freely with the following...."Son of biscuit, for crying out loud, for heaven's-sake, cheese and friggin' rice... you get the idea. I was told the IP profile reset will take 3 days... and to expect gradual improvement during that time hopefully into tonight and tomorrow. After coming out of this wormhole conversation and back to reality, I somehow mustered up the courage to ask about compensation for not just the past few months, but even going back to the beginning of entering my contract seeing as it has constantly been slow to useless and the static sounding device... I mean phone, which we don't use much anyway. She politely explained we could do something about that though to first resolve the problem. For once, I couldn't agree more.
-------------INTERMISSION--------- go grab a coffee, tea, or another beverage of your choice -----------------------------------
Act II
So, after the call I just had to distance myself from all things technology for a few hours drained from the repetitive explaining/'troubleshooint'/and troubleshooting (good ideas that is). Later that night, couldn't help but check the speedtester again... but no change. However, since the engineer came out the internet has not once dropped… and still hasn't so that line thing has some merit (yippee). This morning, checked again the ol' speedtester with all appendages crossed, anxiously waiting/watching the green status bar move across the screen with bated breath in the hope of seeing progress... and.... drumroll please.... (here comes the copy and paste again).....
Download speedachieved during the test was - 0.12 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information: Your DSL Connection Rate :5.73 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
*************** BA-DUMP TSSSSSSHHHHHH****************   My IP Profile is down 80% from yesterdays?!?!?!
(end of drum-roll, appendages coming uncrossed, heart sinking, nausea ensues, England loses again in penalties)
The array of aformentioned substitute words/phrases again raced to mind as I reached for my landline. The crackle previously heard on the phone, by the way, was 90% gone, though certainly not normal/clean, but at this point, I could give a flying Crayola ! I just want useable true broadband at the approx 5 Mbps the ENGINEER thinks I should easily have.... or at least see progress towards it like he and customer service said I'd see over the next few days. Anywhooooo, checked everything again... all good... all lines/plugs still secure (sarcasm). Speedtested an hour or two later... still the same, so as I hadn't seen progress.... well, it had actually worsened considerably ... I called the dreaded customer service number of doom that links you to another universe of brilliantly trained Shakesperean script-readers with barely comprehensible accents. Of course, during the beginnings of this inevitable call, my three children are all on their best behavior as the wife is having a nap (more sarcasm).
It's a Saturday, so there was a good 10 minute wait to talk to a rep but got one nonetheless eventually. I can be a patient man. I proceeded to again explain the saga to this point. Not to my surprise, the response was 'let's first check you connections, where is your main socket, how many phones do you have connected, what's your mobile number, yada, yada, friggin' yada' for the umpteeeeeenth time. I realize it's not the individual's fault, and by all means, he HAS to stick to the script or who knows, maybe he'd be shot/tazed/lasered or something. Different universe, different rules... you just don't know these days do you. Besides, by this point it's getting humorous even for me. So another 30 min passes, he tells me my line is fine though again doesn't seem to understand what I'm on about in regard to the profile reset ... I don't think they put that bit in the script... you guys really should add that in for good measure because it seems to carry great importance. Anyway, he did have a new idea so I was game... to remove my brand new (one day old remembern) Openreach faceplace installed by the engineer the morning before, and to plug the line directly into that. Did so... easy enough. He then ran some further rigorous and I'm sure different than previous tests through the mainframe and called me back to say 'Sir, I have vvvvvery good news, your line is fine'; your problem is a faulty socketplate! (YES, THE BRAND NEW ONE INSTALLED THE DAY PRIOR… sorry for the caps, but there's no other way to express my emotion). I can see you have 5.6 some Mbps connection."
Okay... so now the the coolness/patience/humour was fading... rightfully so I would argue. I kept him on the phone, did the old speedchecker.... again.... and got the EXACT same:
Your DSL Connection Rate :5.73 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps.
Thus, obviously, the bleeeeeeeding flippin' plate hasn't got a sausage to do with it. I explained over and over like Rain-Man that though my line is capable of 5.7 Mbps, due to the profile I'm now down to -0.14….. -0.14!   Oh, the misery! I reluctantly tried to inquire about the ip profile reset thing and why it was worsening instead of improving, but just got lots of 'ummmms, urrrrrrs, and sirs'. Got nowhere, well actually, now that I think about it… went backwards…. Awesome! I said there's no way it's the plate explaining why with human logic the speed test before and after takingit off it didn't change a thing, but fine, get another engineer or someone.... someTHING that can remedy this. The response.... "Sir, yes I can do that for you, but you must understand there will very likely be a £100 charge for the service call as the problem is your wiring/plate."
At that point, the marbles were nowhere to be seen, the beans were everywhere, the bull was entering the china shop, chickens would be counted (even the unhatched ones), the words were to be given to the wise, and yes... cows were to be had. Just before I began to look to the sky in a raging Wolverine cry of anger and/or turn green and bulge to point of wearing nothing but purple shredded trousers, I still somehow kept it together and 'asked' to speak to someone else, a service manager of sorts. Silly me, that never happened as they live in our universe (duh!), but after again running though the logic of it all, another 5 minute hold while he went again through the script searching frantically for 'IP Profile reset' and 'Service Manager/supervisor requests' , I was told my line would be monitored for 24 hours and I'd be contacted tomorrow by... 'The Level II Team'.
Oooooooohhhhhhhh….ahhhhhhhhhhhhh, I do so pray they live in my world. Quite excited about this Level II Team and I oh so hope they will have a direct phone number.
Right. I think that is about it. In a nutshell, yep, that sums up the adventure so far. Please, please, please... I beg, I implore, I pray and I plead for this to be resolved. I'm just about ready to take a chainsaw to the telephone pole (joking, joking, I kid, I kid) and just rely on my 3G which essentially is what I've been doing already for zonks. And we both know that one zonk = a long time.
Well, if nothing else, I've found this quite therapeutic. I off course am emailing you this for action/resolution/compensation. Considering I've created a reasonably good mini-drama script here myself, I'll be sharing too with some friends. Given the insane runaround and regression of progress thus far, I can assure you of the following:
- If I have to pay a penny more....
- Have to make more phone calls to 'the alternate universe of script-readers'....
- don't receive some form of reasonable compensation for now just about a year of terrible service...
- and ultimately, if this doesn't get resolved in a timely manner without my continued pushing/reexplaining...
I will make it my mission to spread this to every forum, business complaint sites, facebook (oh, that will be a good one), perhaps a few papers as well as I do have some media contacts who given a read, might be interested in publishing. I do believe readers like a chuckle as well as do I. And of course, I will abandon all things BT will no doubt encourage encourage others to. There's even the possibility of a turning the script into a full feature film for Youtube, I'd enjoy doing it.
All I want is the service I'm paying for. What BT is selling. To be treated like a customer. I understand technical difficulties will happen and the lines in my area are obviously bad... but this keeps coming back to the customer to take care of instead of the company. It's an endless circle and I've gotten absolutely nowhere with the exception of this marvelous novel. I don't even know if I'll be able to post this anyway given my connection! Thankfully, I can copy/paste and use my trusty 3G if that's the case. You guys really need to speak to Apple - where is the infrastructure? The customer service?
Please do pass this upwards, downwards, to your left and right.... to whomever... wherever... to a resource who can remedy the problem.
…Its been real.
Humbly yours with regards and prayer,
Your customer,
James Rafiner                    ENQUIRY REFERENCE NUMBER - 120630-******

Thanks for the replies... I don't go on forums much but BT has not been any help so I'm trying it. Anyway, just got off the phone with the level II team who has confirmed that no one has ever reset by IP profile.... wonderful. So, essentially I was lied to on muliple occasions. Supposively being reset now and will get a call back in 3 days as it stabilizes.
However, in the meantime... here's the data from my router and the latest Speed-test copy/pasted - let me know if you need anything else, but I do think this IP profile reset will work eventually:
BT SPEED TEST - Download speedachieved during the test was - 0.12 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :5.73 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps
ROUTER INFO ....
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 10:40:17
Downstream:
5,472 Kbps
Upstream:
448 Kbps
  ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.8 dB / 20.0 dB
Line attenuation (Down/Up):
47.0 dB / 27.5 dB
Output power (Down/Up):
20.2 dBm / 12.1 dBm
FEC Events (Down/Up):
37853 / 17
CRC Events (Down/Up):
141 / 5
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
904 / 3
Error Seconds (Local/Remote):
0 / 0
Thanks again!

Raging

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