Re: BT can actually fix broadband faults! (no I'm ...

Can anyone tell me how I get in touch with this chariman's office? It's been years and I have tried writing to the 'managing director' but not had a response. My next step i think in any case is the only one open to me: sending a bill for compensation. Maybe that will get attention?
I also get the clicking noises, but the engineers have said they believe it to be the line. It is interesting that with us the outage and then throttling down to 100-150kbps (on a line capable of 2.1mbps) happens during inclement weather.
The worst part of the problem however is that when this happens it takes weeks to get anyone to the exchange to reset it.
However, one tip: try tweeting @btcare this got me a quicker response and got the engineers out last time without hours on the phone to India, even though it took me two weeks to find the @btcare tweet address.
What's the address, phone, email of the chairman's office please? And how do I find out if my hub is a type A or B?

esotericblue wrote:
Can anyone tell me how I get in touch with this chariman's office? It's been years and I have tried writing to the 'managing director' but not had a response. My next step i think in any case is the only one open to me: sending a bill for compensation. Maybe that will get attention?
I also get the clicking noises, but the engineers have said they believe it to be the line. It is interesting that with us the outage and then throttling down to 100-150kbps (on a line capable of 2.1mbps) happens during inclement weather.
The worst part of the problem however is that when this happens it takes weeks to get anyone to the exchange to reset it.
However, one tip: try tweeting @btcare this got me a quicker response and got the engineers out last time without hours on the phone to India, even though it took me two weeks to find the @btcare tweet address.
What's the address, phone, email of the chairman's office please? And how do I find out if my hub is a type A or B?
you are again posting on an original post which is almost 2 years old. you would be better starting your subject. The last time it was suggested to post your router stats and maybe the forum members could help you or failing that the mods
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

BT can actually fix broadband faults! (no I'm not ...

Just had to post this for anyone to read who have encountered problems with BT Broadband. Its been put onto an old thread but incase your new or never saw it here it is.
Anyone else seen the flying pigs all covered in snow?
It's finally happened, after 14 months, hours upon hours spent on the phone to Broadband No Support India Division, emails back and for with moderators and BT, 4 engineer visits and 3 emails to the chairmans office my broadbands been fixed. Yes thats right its not a mistype my broadband has actually been fixed.
I did try the noise line test as recomended by another forum member but I had no noise on the line.
After my last attempt to email the chairmans office (that and the short but blunt voicemail message I left too) I had a call from a new person who works in the chairmans office. This lady couldn't have been more helpful. She'd actually looked into my account and problems dating back to the day I joined BT Broadband back in January 2009 and was shocked to see some of the crazy and down right ridiculous things I'd been told and had to put up with. I was even more shocked when she knew exactly what an external NTE was. She listed to what I had to say and the long long list of what I'd tried over the 14 months and how even with 2 replacement hubs sent out nothing changed. She decided that from what I'd described it was a faulty hub issue. I have to admit when I was told this I was a bit apprehensive and wasn't expecting anything new to actually happen. Wrong!
Instead of just winging me out a new bog standard Type A Hub 2.0 she sent me out a new Hub 2.0 Type B. She explained how it was made by a different manufacturer and how it had a different chipset in it and that there had been customers who had found it solved there problems. I was dubious but I agreed to having one to try. 2 days later it arrived. Looks exactly the same as the 3 other hub 2.0 I have had in the past. I set it all up, switched it on and hey presto it burst into life. When it did burst into life there was no annoying loud clicking noise like with the Type A hubs. I logged into the Hub Manager and it appears to be more user friendly and pretty quick. For some unknown reason all previous Hubs upon connection would start with an Actual Data Transfer Speed of 100 odd mbps then almost immediately this would decrease down to 54 mpbs. Right away its showing as being 130mbps.
Tried logging back into Hub Manager later on and I was astonished to see that the Actual Data Transfer Speed was still showing as being 130mbps. Then I looked at the connection speed of all joined PCs, Laptop and Netbook to find they were all at 100mbps. This is something which had never been achieved before. Now I started thinking is this actually going to work? Yes, it did. Using the internet now is quicker than its ever been. My download speed has increased from approx 6mb up to a now steady 7mb and the upload speed is slightly quicker too. The lovely lady from the chairmans office rang back a few times to see how things were going and apologised everytime for the way my broadband problems and the support lines have been of no help/use. I told her under no way was I ever ringing India again and she said hopefully next year it'll all be back in the UK. (Fingers crossed folks)
Its now been 13days, 2 hours, 17 minutes & 51 seconds since switching to the Hub 2.0 Type B and I've had no flashing orange lights, no disconnections and none of those annoying 'Theres a problem with your broadband messages' appearing on my monitor. This is unheard of. If I'm lucky may go for a week without frequent disconnects (it did happen in summer 2009) but certainly no longer than that.
Its both great and disgusting at the same time. Yes its great that I now have the broadband service I've been paying for but disgusting that its taken 14 months to get it. That and the fact that despite all the bull excuses and comments on how its the phone line inside and its the electrical interference and that its a fault with all my PCs, laptops and netbooks etc that it is in fact down to that bloomin Hub!
Compensation is being looked into and should be forthcoming. I do not want to curse it but if these great speeds/transfer rates remain and I continue to be able to use my Broadband without that blasted constant clicking noise, flashing orange broadband light and frequent disconnections (deep breath) I may stay with BT.
Thanks to everyone whos suggested or commented on things to try.
No disrespect to the Mods on here but I did contact yourselves numerous times on the old BT Forums and got nowhere. The usual thing was to be told a line test had been done, no faults found now ring BT Broadband helpline. In my case no it wasn't a line fault it was rubbish BT Hubs 2.0 type A fault!
All I can recommend for anyone whos sick to the back teeth ringing India and getting nowhere with there broadband problems try using Google and searching for BT Chairmans email address and fire an email to them with details of your problems/experiences.
Good Luck

nice 1, i got my bb fixed today 2, after weeks of phone calls to india and 7 engieer visits and a letter to the chairman my bb its back up to 3.5 mbps, the only strange thing is my bb light gos orange every 2 hours im hoping this is just like the 10 days restart and not still a falut im just glad my dsl connetion rate is back up was at 1000 but now 4689 pls look at my home hub stats tell we what u see pls x oh im using the home hub 2.0 type A
Line state
Connected
Connection time
0 days, 0:11:54
Downstream
4,768 Kbps
Upstream
448 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
5.8 dB / 20.0 dB
Line attenuation (Down/Up)
53.0 dB / 31.5 dB
Output power (Down/Up)
19.3 dBm / 12.8 dBm
Loss of Framing (Local)
68
Loss of Signal (Local)
8
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
480 / 2147480000
HEC Errors (Down/Up)
nil / 7
Error Seconds (Local)
5

Can Apple fix my mac's stripped 3 screws?!

Help! i wanna know whther apple can actually fix my mac's stripped screws or not! cuz i m not able to remove them using the glue sticking technique! please! help me!
or if u ae any video suggestions! please kindly put them in th description!

Why not bring it to an Apple store or AASP and have them look at it and advise you?
cuz this is a user forum and not a repair shop.

I have the mini display port cable to hdmi. When I connect I can get audio but on the video I get the display auro screen and can't get my actual display to show as that is not what shows on my display. How can I fix this?

I have the mini display port cable to hdmi. When I connect I can get audio but on the video I get the display auro screen and can't get my actual display to show as that is not what shows on my display. How can I fix this?

System Preferences>Displays
There is a little white bar. When you have your TV connected, move the white bar to the other display. Your main desktop is now the TV screen

My Illustrator file icons don't match what the actual file image is. How can I fix this?

I'm using Illustrator 5.0 with MAC OS 10.8.4 and the Illustrator file icons are different thatn the actual file image. It's using the same image for 5 different files. THey all started out the same, but I edited them and then did a save as, but the file icon image didn't update. How can I fix this? I tried resaving the files and copying the files, but it didn't work.
Thanks
Michelle

Are you on CS5 or the very old AI5, which a few vinyl cut shops may have?
Do a save as , and enable PDF Compatible. That usually helps if the icons are blank, but may help you.
If that don't help do a command I on the file, select the icon, and hit the delete key to see if anything happens.

When I try to download Mavericks OS from the App store, it says "waiting". The download process doesnt actually start. How can i fix this?

when I try to download Mavericks OS from the App store, it says "waiting". The download process doesnt actually start. How can i fix this?

- Temporarily disable anti virus software if installed.
- Apps such as Little Snitch, Net Nanny, and Hands Off can prevent apps from downloading including Mountain Lion.
How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select Mountain Lion. Then right or control click where you see Installed then click Install.
Make sure and use the same Apple ID used for the original purchase.

Actually I have problem in adding music to be played across all folios, the problem happened when I just lock the ipad and open it, the publication is still opened and i can navigate it but the music is stopped, and cann't be continued. how can I fix it t

Actually I have problem in adding music to be played across all folios, the problem happened when I just lock the ipad and open it, the publication is still opened and i can navigate it but the music is stopped, and cann't be continued. how can I fix it to be continued after opening the ipad and continue navigating the digital publication.

yes,thank you for ur answer, but the owner of the publication which I working on said for me that this is a problem, and we can't submit the digital publication if I can't fix it.
Is their any solution to make the audio run after the device is unlocked.

I keep deleting apps and other items on my iPhone to clear up space but it just seems to be taking up more space. The used free space is actually getting smaller. How can I fix this?

I apologize if this has already been asked and answered but I couldn't find anything.
I've been deleting stuff to clear up space, and it's not clearing anything up. I went from 3.0 gigs to 2.3 just from deleting apps and photos and music. How can I fix that?

Thanks but I think it has something to do with the 'restore'. in the newest iTunes 11, when I click on the tab "iphone", it redirects me to the "welcome to your new iphone" page and asks about doing a 'restore'. I already did a 'restore', but it went to the original factory settings and I want to 'restore' to my lastest back up as of April 12. When I choose that option, it says my iphone doesn't have enough space. I don't know how much I need to delete in order to make it work. I've deleted lots, but it only has 4.1 GB available. I'm not sure why this isn't enough to do a 'restore'. I don't want to delete all my photos and videos, but maybe I will have to?...7.7GB is used up for that. I can't sync or do ANYTHING...

Broadband Fault 11 Days and Counting

Never has the phrase "Pillar to Post" been more apt to the service I have received over a broad band fault.
I reported my fault as per the website and since then I have made I don't know how many phonecalls to find out what is going on. The fault log on my account has not been updated, no-one can actually tell me where the fault is apart from the engineer who visited my house and who told BT Wholesale where the fault is but apparently thats not where it is.
Everytime I call I get passed to someone else who will "Personally take ownership" but doesn't, otherwise I would have a dozen people looking after me and all they want me to do is a line check or ask me once again what I have plugged in.
My last call today was that they have modified my profile at the exchange, not fixed the card at the exchange which the engineer told was the problem and that I am going to have to wait another 66 hours for it to be fixed.
So all in 14 days to fix a broadband fault. Their complaints department has still not gotten back to me and I have now raised the issue with otello, who the people at BT didn't what they are. I'm glad I don't run a business that relies on the broadband service otherwise I would have a serious credit problem by now.
I checked a few other non BT forums and found that there are some real serious issues about how BT deals with long running faults and complaints, so why haven't they improved themselves?
Least I do not have to talk to them for 66 hours, it will give my head a rest and I might be able to enjoy myself and surf the web, oh sorry I can't because I have a broadband problem, better call BT, round and round I go again.

Day
Date
Time
Dn Load Speed
Friday
20/08/2010
07:20
2048
09:00
1352
10:00
1248
10:45
1152
11:35
1008
12:35
688
Saturday
21/08/2010
20:43
432
22:11
145
Sunday
22/08/2010
07:10
1996
08:15
2071
09:50
791
11:02
318
12:15
216
13:20
176
14:23
226
15:26
275
16:30
494
18:00
201
19:12
256
Monday
23/08/2010
08:45
1035
10:14
338
11:15
268
12:15
296
13:20
139
14:35
131
16:10
154
17:36
156
19:20
89
20:27
311
22:20
185
Tuesday
24/08/2010
6.44
1813
8.24
1356
9.30
481
10.45
367
16.00
150
17:30
118
19:15
254
21:00
0
Wednesday
25/10/2010
7.18
1944
9.25
543
10.30
266
12.05
265
13.45
266
15.00
178
16.10
147
18:10
47
19:37
68
20:51
86
22:00
184
Thursday
26/08/2010
7.00
1842
10.50
264
12.05
149
13.10
170
16.55
41
18:05
108
19:00
90
19:10
66
20:11
84
21:25
45
Friday
27/08/2010
07:15
1616
08:20
708
09:30
274
10:30
285
11:35
416
13:15
210
14:25
110
16:30
288
18:00
216
19:30
104
20:52
216
21:05
0
Saturday
28/08/2010
07:20
1903
08:30
1496
09:30
432
11:20
440
12:20
392
13:20
344
14:35
224
15:55
152

Can you report a fault based on errors ?

I seem to have a lot of errors on my broadband line and I was expecting a speed increase when I 'upgraded' to the up nto 20Mbps service but the sync speed has actually dropped slightly. I have used the test socket etc and checked out all internal wiring. The line seems to be noise free having done a quiet line test. It seems very intermittent - the errors come in bursts so I guess I could have missed 'noise'.
The question is can I report a fault based on the errors shown on the router and perhaps more importantly will BT do anything about it?
Any advice /comments welcome
Thanks
Banz
my stats :-
Line state
Connection time
2 days, 18:30:31
Downstream
6,223 Kbps
Upstream
1,091 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
12.8 dB / 6.1 dB
Line attenuation (Down/Up)
40.3 dB / 21.6 dB
Output power (Down/Up)
9.8 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1032 / 0
HEC Errors (Down/Up)
3071 / 0
Error Seconds (Local/Remote)
642 / 0
Solved!
Go to Solution.

banz wrote:
Thanks Imjolly - The results did not change when I connected to the test socket but that was only for a few minutes. How long should I be connected to the test socket? Does it really matter now as I now have a ADSL faceplate connected so i am effectively connected directly am I not.? If you think its worth connecting direct to the test socket for a longer period then I will try that.
With the adsl faceplate there is no real point in connecting to the test socket
From what you say it would appear that I could not report a fault as such with the error rate I am getting.
No
Here's another question then - Should I expect an increase in download speed when upgrading from up to 8mbps to up to 20 mbps?? it seems odd to me that I have actually dropped my sync speed .
Your noise margin may still drop to round about 6 which I would hope will increase your down sync. There are quite a few posts on the forum of people upgrading to 21CN and not getting any increase or in some cases a decrease in down speed
Thanks again
Banz
bt speedtester results
Download speedachieved during the test was - 5497 Kbps
For your connection, the acceptable range of speedsis 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6223 Kbps(DOWN-STREAM), 1091 Kbps(UP-STREAM)
IP Profile for your line is - 5000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 14.11:26.41:59.48 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Broadband Fault Tracking

I've got a broadband fault on my line which was opened on the 28th Feb 2012 and is still open for some reason???. How long can a fault be on the line??? Plus I had a BT BB Engineer fix the fault on the 1/03/2012 which was 2weeks ago.
Solved!
Go to Solution.

It'll just be the fault report not auto closing. Call up and tell them it's sorted, they should close the fault which will then update the online tracker
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

ITunes points to the wrong location for some songs. I can't fix it...

Hello,
I have an iTunes library with 6,000+ songs, and I can't afford to lose them all. I tried to copied my entire iTunes folder to my external hard drive, and now most of my songs have the grey exclamation point next to them saying they can't be found. I checked the info of those missing songs, and it says the file path is "file://localhost/Volumes/MUSIC/Music/Artist/Album/Track Title.mp3". However, the actual path should be "/Volumes/Music/iTunes/iTunes Music/Artist/Album/Track Title.mp3" I think. How can I fix these songs? Some few random songs that still work are pointing to the internal hard drive on my mac in the original iTunes folder. How can I get all the locations set to the right place? Even if I can get it working from my internal hard drive again, that would be good.
I really need to keep all of the track information that is in the iTunes library file (Date added, play count, rating, etc.)
Please help me out, I cannot figure this out to save my life. If you need any other information, please just let me know.
Thank you,
Christian

I messed around with the XML file and the .itdb file and somehow I got it to point to my other hard drive and I didn't lose any of my dates added. I wish I payed more attention to what I did so I could help other people with this issue...

My weather app doesn't show the feels like temp or wind, etc. How can I fix this? I am running iOS 8.1.2

My weather app doesn't show the feels like temp or wind, etc. How can I fix this? I am running iOS 8.1.2.

is that really what it is? this is the native iphone weather app. the funny part is that when i use the actual weather channel app, it does provide it.
is this an api issue with the weather channel and the iphone then? i guess there's no fix?
thanks for your help by the way.

In my macbook pro 15 inch mid 2012 model, my cpu and gpu will get very hot, when gaming or rendering sometimes over 200F. The fans only spin at max about 2900 rpm, when their max is 6400. I downloaded a fan control app, but how can i fix it?

In my macbook pro 15 inch mid 2012 model, my cpu and gpu will get very hot, when gaming or rendering sometimes over 200F. The fans only spin at max about 2900 rpm, when their max is 6400. I downloaded a fan control app, but how can i fix it?

Hi rhaughan,
I see that you have concerns about your operating temperature of your computer while using resource-heavy applications such as gaming applications. I have an article that will address some of the concerns you have mentioned:
Mac notebooks: Operating temperature - Apple Support
http://support.apple.com/en-is/HT201640
While there are third-party utilities that measure the temperature of a notebook computer, it is important to understand that these utilities are not measuring the external case temperature. The actual case temperature is much lower. Never use third-party applications to diagnose possible hardware issues—instead, contact Apple or go to an Apple Retail Store or Apple Authorized Service Provider.
You should also see this article for even further information about your fans:
Learn about the fans in your Mac - Apple Support
http://support.apple.com/en-is/HT202179
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

ITunes / AppStore problem: I live in Colombia, my apple ID and iTunes account are set in Colombia, but each time I try to register my Colombian credit card it tells me my credit card is not valid for the store. How can I fix this?

I live in Colombia, my apple ID and iTunes account are set in Colombia, but each time I try to register my Colombian credit card it tells me my credit card is not valid for the store. How can I fix this?

credit card it tells me my credit card is not valid for the store.
Hi Don ...
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article
The iTunes and Mac App Store are one in the same.
And check out this support article here > iTunes Store: My credit card's security code or zip code does not match my bank's records

Re: BT can actually fix broadband faults! (no I'm ...

Similar Messages

Maybe you are looking for