Re: Cancel premium account

I am looking for a phone number so that I can talk to a real person about canceling my premium account.
Lee

Hi, Roseville, and welcome to the Community,
Skype does not offer a phone-in call center for customer service. Below is a copy-and-pasted version of the instruction, with a few notes added, on how to contact Skype Customer Service. Hope this serves as a useful road map!
Regards,
Elaine
How can I contact Skype Customer Service?
Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
To get help with the issue you’re experiencing:
Go to the Support request page. You will be asked to sign on to the Skype website at this step.
Select the topic you need help with and the problem you’re experiencing. ... or the closest topic which matches your enquiry. Some information that might help with your problem is displayed. These are the FAQ articles pulled from the library for your review.
If you still feel that the information doesn’t help, scroll down to the bottom of the website page and click the Continue support request button at the bottom of the screen. Please note that the graphic, below, is for illustration purposes only, and is not a hyperlink to contact Skype Customer Service.
Select your contact method. (We recommend that you check our Skype Community first. No need to circle back here, as the Community is where you started!)
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Similar Messages

HOW TO CANCEL PREMIUM ACCOUNT

Could someone please tell me (simply) how I cancel my prepaid premiium account and get a refund. thanks so much.

Hello vanisland,
I can see that we have canceled your Premium Subscription and we have converted the rest of your subscription (the days you have not used) in Skype Credit Please note that you don't need to cancel your subscription to stop being charged ; the subscription will not auto-renew, and no further payment will be taken. You can check your MyAccount page for details and see FAQ here: What's new with group video calling?
Communications have been sent to all of our Premium subscribers, with a summary description of your subscription updates. Please check the inbox of your Skype account's primary email for more details.
If my answer was useful, please click on "Accept as Solution" to help others, thank you
Si ma réponse vous a aidé merci de cliquer sur "Accepter comme solution"
Cela pourra surement aider d'autres personnes qui ont le même problème

Re: Unable to Cancel Premium Subscription (Group v...

I can't either cancel my Skype Premium account! There is no way to cancel it or to find any answer. Please help me with a link that really works. Thanks.

Kabcas wrote:
I can't either cancel my Skype Premium account.
Hello
https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription?q=cancel+a+subscription
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Premium Account Payment

How do I pay for a premium account in full for 12 months? I do NOT want to pay monthly.

Hi,
I'm afraid this option is not available for Skype Premium. You can cancel your subscription any time though and you will also receive monthly payment reminder emails that serve as a reminder to check if you want to continue using Skype Premium
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Group calls free, cancelled Premium, getting charg...

Skype,
I signed up for Premium a month ago specifically for group calls. I now see group calls are for free. great! I immediately cancel Premium, and am now being told I have to pay through Jan 2015??
I'm assuming Skype saw this was going to happen and has a resolution for it. But a customer cancelling a service after Skype makes that service's most popular componant free should not result in the customer having to pay for it anymore one would think?
Solved!
Go to Solution.

I've recieved an email today detailing what's going to be happening to my Skype Premium subscription. The account will be automatically updated and I won't have to do anything myself.
A few changes to your Premium account
Group video calling is now free. But as a big thanks for being a Premium subscriber, we're giving you calling to countries around the world at no extra cost.
That means you'll get all the perks of Premium, plus unlimited1 calls to phones in over 60 countries/regions — all for the same rate you're paying now.
Here’s what you'll now get…
Unlimited1 calls to mobiles in 8 countries/regions and landlines in 63—see our full list.
Up to 10 people together on a group video call.2
Live chat support when you need it.3
The same great ad-free4 Skype you’re used to.
So, it seems for £41.26 per annum (what I'm paying now) I'll be getting the Skype World Unlimited (previously would have been £117.12).
I know some members are asking for refunds but it seems you're going to be getting Skype World Unlimited instead.
For me it's OK, but I would have preferred the option to upgrade to Unlimited Europe with calls to mobiles & landlines in Europe.

Being charged Premium account fees.

CANNOT CANCEL SKYPE ACCOUNT! HAVE TO REPORT SKYPE AS FRAUDULENT USER/ABUSER TO BANK TO STOP BEING CHARGED PREMIUM ACCOUNT FEES! TECH SUPPOR WILL NOT HELP!
Transferred to Rates & Subscriptions message board;
subject/title edited accordingly.

Hi,
We would be interested to hear how "tech support cannot help." No need to copy and paste the text of an instant message chat session!
These are the normal FAQ articles and instructions to which I point people with enquiries such as yours. Please post back with the details of at which stage or step the processes fail:
https://support.skype.com/en/faq/FA10414/how-do-subscriptions-work
https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription
https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund
'Can I delete my Skype account?'
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Can't cancel Premium

I'm not un-tech savy but I CANNOT FIGURE OUT HOW TO CANCEL MY PREMIUM service. I don't know what's up. I go to my account page, click manage my subscriptions, it says "no payment provider connected" and yet I am said to have a premium account and have been charged the full amount for the last two months. There is no CANCEL button or option to end the service. AND there's no freaking place to contact Spotify about the problem anywhere on the website. HELP!

If you don't see a cancel option,
You might have subscribed to premium through the iPhone or iPad app.
To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.
Information on how to do this can be found here:
http://support.apple.com/en-us/HT202039
http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad
If you are still having trouble canceling your subscription,
I suggest you contact support so they can take a look at your account and see what is going on:
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email, you need to reply back to it.
Support usually replies within 24-48 hours.

Premium Account - Facebook Deactivated - Cannot Log In

I have a premium account and I recently deactivated my Facebook account, which was linked to my Spotify account. When I logged into Spotify, it reactivated my Facebook account. So I went back and deactivated it again. I cannot log in at all to my Spotify account now. I had to create a new account just to post this message. I want to continue to use Spotify, but I do not want to keep my Facebook active to do so. I need help to log back in and cancel that account linked to my Facebook. This is unacceptable to me.

Hey!
I suggest you to contact customer support,
https://www.spotify.com/about-us/contact/contact-spotify-support/?contact
or Twitter
If support replies you to check community for a solution or if you received your case number (#XXXXXXXX), please reply back even if there is "no reply" tag and tell that you still need help. If your inbox is empty please check spam.
Support usually replies within 24-48 hours.

Lost access to my premium account and all playlist due 2 2nd account

Help please spotify dont seem to care Recently my credit Card was stopped due to it being compromised and I was sent a new one before i realised spotify stopped my premium account called Kate Waters so I tried to loggin to updated the payment details and it signed into an old inactive account that i have never used called wearestardust and what ever i do Kate waters has disappeared and i can only see it as inactive on my phone now. i have even tried disappeared up to premium again on the wearestardust account but canceled it when i didn't get any of my Kate waters account stuff back. I have emailed spotify several tomes now and keep getting automated emails referring me to this site or details on how to update my card which if i cant access the account how can I do this. I see on this site that this has happened many times before but I cant cant cant cant cant cant cant cant other than advice to keep emailing spotify this is such bad service on their part I hope you can help me I just paid to have my spotify linked to my website 2 days ago and i need this for my business daily

Presumably you didn;t use it very often.
June 2011:
iWeb publishing, MobileMe Gallery, and iDisk will all disappear as the company sunsets its current online service in favor of iCloud.
Other MobileMe services—including syncing of Mac Dashboard widgets, keychains, Dock items, and System Preferences—will not be part of iCloud, Apple says. Those syncing services will stop working as soon you migrate from MobileMe to iCloud. In addition, Apple says that while MobileMe members can no longer upgrade to a Family Pack or buy additional MobileMe storage, Family Pack members will be able to transition their accounts to iCloud individually, as long as it’s done before June 30, 2012.
http://www.macworld.com/article/1160728/apple_mobile_me_transition_faq.html
http://en.wikipedia.org/wiki/MobileMe
August 2012:
As of today, visitors to MobileMe.com are no longer given the option to convert their accounts to iCloud or to retrieve old photos and files, with Apple now simply pointing users to iCloud.
http://www.macrumors.com/2012/08/01/apple-officially-ends-mobileme-transition-an d-shuts-down-iwork-com/
And this discussion from February 2012:
https://discussions.apple.com/message/17687380#17687380
ENTERING iCLOUD MAIL SERVER SETTINGS IN SNOW LEOPARD OR LEOPARD
http://www.wilmut.webspace.virginmedia.com/notes/icloudmail.html

I can't believe how hard it is to cancel your account.

I’ve been a Verizon Wireless customer for as long as I can remember. It’s been close to 20 years. For several years now, I have added smart phones to my accounts as my children have gotten older. I currently have 4 smart phones and one basic phone on my account for a total of 5 phones. As you can probably calculate without looking at my account, my average bill is in the $300 range. I recently had the most horrifying experience dealing with your customer service/tech support staff over a 3 month long existing problem. I feel it definitely requires your attention and that you should be aware of how you staff handles situations (being your name signs off on the Verizon Code of Conduct)
In early December, my 12 year old son’s Iphone 5 that I purchased for him last Christmas had the screen go black. Being it was less than a year and still covered I then brought it into a Verizon store only to be re-routed to “Apple”. I finally get it over to Apple and after keeping the phone for 2 hours, they told me they couldn’t fix it. They then give me a replacement phone which I assume was refurbished. Ever since my son connected that phone, he hardly receives incoming calls. It would ring twice and go to voicemail. Maybe 1 call would get through in 15 attempts. It was quite frustrating for his mother and I. So I contacted Apple who told me it was a Verizon issue.
So I call Verizon (611) to explain that the phone Apple gave me is no good. But Verizon Tech Support insisted that it is just a simple fix. So on a day I’m with my son (I do not live with him) I call back and speak with tech support. They have him do several options:
Make sure the phone isn’t blocking any numbers
Make sure the phone isn’t on Do Not Disturb
They have him go through all kinds of settings before turning it off for a restart.
Well we finally get a call through and figure it’s fixed.
Well only a few days later, I can’t reach my son. It goes to voicemail after 2 rings. So after several attempts I texted him to call me. He immediately calls me back and says he has no missed calls nor was he aware that I attempted to call him. So I call Verizon back and of course they want me to have the phone in front of me when “trouble shooting”. So after several days go by and I’m with my son we call again. The tech support put him through basically the same steps. This time adding a few “star plus the number calls” to make sure there is no call forwarding on. Again we get nowhere. No keep in mind my son mostly texts his friends and he can dial out so he isn’t pestering us. But nonetheless, it frustrates his mom as well as myself. So I call Verizon again (right before the Christmas Holiday) and they tell me to go into a Verizon wireless store and get a new SIM card. They said they would put all sorts of notes on my account explaining the problem. So I comply and get the new SIM card. The gentleman at Verizon wireless finally got a call to go through after several attempts. With that we left only to experience the same problem almost immediately soon thereafter.
After the holidays my sons mom kept asking me about the phone and when is it going to be corrected. I called Verizon Wireless again requesting a supervisor. I explained everything and also explained how “tech support” does nothing. I explained how every tech support representative insists “they can fix it”.
The supervisor puts me on hold and attempts to talk with tech support. The supervisor comes back and asks me to give tech support one more attempt. I said surely. With my son being with me, they had him do two different resets and actually had him back up his phone prior. A few days later we notice there was no change. The phone will not get incoming calls. So several days later I call again. I explained everything to a nice guy who said he used to be in tech support for another company and it sounded to him that it was a software issue in the device….but his protocol was to put me through to tech support. They made me write down a few more options for my son to try (obviously he wasn’t with me at that time). They told me after these attempts they would recommend getting me a replacement and they would make note of it in my account
So it’s now early February and I’m dealing with the same issue. I’m at the end of my rope. I call Verizon Wireless and of course, forced to speak with Tech Support. The girl tells me that being I’ve been having an on-going issue, they will just replace the phone ONLY AFTER I GIVE THEM ONE MORE ATTEMPT AT CORRECTING THE PROBLEM. At that point I told her to put me through Accounts Cancellation, I am done. She actually begged and pleaded with me to give her one chance but of course I had to have the phone in front of me. So when I told her I wouldn’t be with my son until the next day, she gladly PROMISED to call me the next day at precisely 4pm eastern.
The next day came and No phone call. Two days later I get a phone call/voicemail saying that She was sorry and that her sister had a baby (I saved the voicemail). Well I no longer had my son and his phone in front of me so I didn’t call her back.
Sunday February 9th, around 9pm I call Verizon Wireless to cancel my account. Two other carriers offered to pay any penalty or cancellation fees I may incur if switching over. I explain to customer service representative Keisha that I’d just prefer to cancel my account. It was the day my billing cycle was to end. It was the perfect time. I explained to Keisha that I will NO LONGER speak with anyone from tech support. That they all want to be super heroes and that they are all too proud to admit that a phone has major problems. Keisha did respect my wishes and said she’d handle things. At first she tried to tell me that my phone is out of warranty but I had to remind her that Apple replaced that phone. Then she finally comes back and says she’s getting me a replacement. She put me on hold for over 20 minutes before disconnecting me. I immediately receive a text apologizing for the disconnecting and that she is working on things and will call me back shortly. She never called back
Monday February 10th, at 3 pm I call 611 and immediately ask for a supervisor. I explain what transpired on Sunday with Keisha supposedly ordering me a replacement device. The supervisor did not see any order placed on my account. The supervisor then said she would transfer me to tech support because if a device was ordered it would probably be through them. So I went along with it. When tech support Eric got on, I immediately asked for a tech supervisor. He transferred me to Greg. I explained to Greg everything I’ve been going through. The whole entire story up until Keisha ordering me a replacement device. He said he didn’t see any replacement device on order. He then went on to say the phone is out of warranty. I had no fight left in me. I asked Greg to put me through to Cancellations. He pleaded with me about the phone and it’s warranty and I kindly explained AGAIN that it was already replaced by Apple. He then put me on hold. He finally comes back and Suggests I go back to Apple……they will simply give me another replacement. I said “No thanks” I’d simply rather cancel my account rather take a full day to going to Apple, keeping this vicious cycle going. He then finally says he will put me through to cancellations.
A lady Barbara gets on the phone and explains that they don’t want to lose me. Explains that I am a valued customer. I explained that for all I was put through on a brand new device I purchased from Verizon, there was no staying. I was completely stressed out. I explained everything from the beginning which I swore I’d never explain again. Barbara put me on hold only to come back and insult me like I’ve never been insulted before. She comes back and said “How about this….how about I make an exception and allow you to upgrade early? I said EXCUSE ME? She said , you get a new device and pay the promotional price….I can even have you pay it with installments. I then asked Barbara what her position was…..she said “Tech Supervisor”. I said I asked Greg for Account Cancellation and he gave me you? She said I’m higher then Greg.
At that point I screamed….”YOU HAVE SOME NERVE INSULTING ME….I PAY $300 a MONTH AND THAT IS WHAT YOU THINK OF ME”. I WANT TO CANCEL MY ACCOUNT!!!!!!!
Barbara then yells back I WILL SEND YOU A REPLACEMENT NOW.
Now I ask you……Should I have had to go through all of this for the RIGHT THING to be Done?
Years ago, Verizon’s service was above the rest but I have to tell you, over the last couple of years it’s been no different. Dropped calls more than ever and still charging top dollar. Even though I just received my son’s replacement phone I am still looking into other carriers. It’s amazing what Verizon Wireless put me through.
Thank you for your time!

PORT YOUR NUMBER OUT...T MOBILE WILL PAY YOUR ETF IF YOU GIVE THEM YOUR VERIZON PHONES.

Canceled invoice accounting documents list

Hi experts
Can anybody tell me in which transaction can we get list of all canceled invoice accounting documents.
regards
rb

Hi,
Use T.Code: MIR5
Enter Company Code and then come to "Origin & Status" and in Entry Type select Check box of "cancellation" and then exeucte.
You will have report of all Invoice's are cancelled in T.Code MR8M.
Sure helpful to you then reward and close the thread.
Regards,
Biju K
Edited by: Bijay Kumar Barik on Dec 31, 2007 5:34 AM

My neighbor gets service and AT&T cancels my account!

Extraordinarily long story (15+ hours phone time). So, here's the quick version. ATT changed my service address at some point to my neighbors address. Billing address is of course correct as I had service at my address for years. Found this out the hard way. New neighbors move in, and order Uverse. ATT calls me and asks if it's OK that they get service? I say sure thats OK. (this is not unusual as I am a landlord and receive calls from different providers often) She didn't at any time say that she was preparing to cut my service off or ask for that freaking PASSWORD that when you call in must be given numerous times. If she asked for that , then it would've raised an eyebrow. (created suspicion) So, when my Internet quit working an hour after the call, I called ATT.... they have cancelled my account and there's no way to turn it back on! They have to treat me as a new customer, new account and get a new receiver, new modem and wait for an installer. It took many hours of my time dealing with this fiasco and time from work. That, guess what ATT? I need to work to pay my bill! And whats just utterly ASTOUNDING: in one of my numerous phone calls to ATT the rep actually FELL ASLEEP AND WAS SNORING LOUDLY! After I asked if he was sleeping for the SECOND time (the first time he continued as nothing happened) he hung up on me and I had to start the AUTOMATED PHONE SYSTEM gauntlet once more! After I had mine working again, ATT installed my neighbor's service and TURNED MINE OFF AGAIN! Which then caused me to enter into the dreaded AUTOMATED PHONE SYSTEM once more. I think I had a panic attack and banged my head on the ceiling but anyway I remember coming to while pressing my account number into my ATT cell phone. Finally it's back on in an hour or so. Now I think most of the problems are about over, I had to call to get another remote because when a key was depressed it caused it to be pressed numerous times. After another bout with the automated phone system and several more people I was to receive another remote . The remote I received has the same problem, just not as bad. SO today, what prompted this forum post was I received my final bill from my previous account and simply wanted my credit balance moved to my current account. Nope that can't be done, has to mail me a check. What has happened to ATT and their customer service? This has got to be without doubt the worst experience I've had with any service provider ever! Or, maybe there's a more sinister reason behind the need to change my equipment and account as well as of course my IP? I will never know? I'm really just overwhelmingly confused about this and why it even occurred the way it did. If moving were an option I would consider that to go to an alternate service provider. But alas, I am stuck. Bottom line: don't expect ATT contractors especially in other countries to give one rat poop whether you have service or not. The only thing they're concerned about is you paying your bill. But one thing's for sure, if you want "hi-speed" Internet and you live in certain areas you are stuck. And they know it! Come on AT&T, with the amount of money we pay you, can't you hire some(more) decent empolyees?Or at least some that will tell they are going to turn off/cancel your account, and most of all NOT FALL ASLEEP AND SNORE during a call?

That is interesting, because I did have an account at the new address. My issue is, if this is such a Holy rule, why would ATT be the one to tell me to break their own rules. I told them from the worg Go, that this wouldtake several months before we were in the house. I got billed and ATT people came out and everything. So what you are saying is, even though I specifically told ATT that I sold the house and purchdased a new house, and that they said it had Uverse service and they told me to hold on to the equipment, even though they new it may be several months before I could get into the house, and they knew the terms of the agreement when they continued to rechedule the install, when they knew it could be several months, when they knew I didn't know that my account was being canceled, but didn't let me know, they knew all of that and still told me to hold on? That is crazy! Now, it's my fault for selling my house and trying to keep ATT, when I would have gladly canceled it then, except for the fact ATT told me not to! So why would they continue keeping my old address on an account when I no longer lived there, and I was being billed at my new address, which they claim wasn't my address that I was still at the old address. The fact that my equipment is locked up in a storage facility carries little weight, especially, when it's there because ATT told me to hang on to it. I understand, about returning equipment if I cancel my account, but that make little sense when ATT cancels it because I moved, but they have this whole group of people that help you Transfer your account because they want to keep you as a customer, but then there is this other group whom cares little if you stay and cancels you because I sold my house? Someone should get these two groups together and have a pow-wow. Anyway, when I was just starting to think ATT had their act together, they once again, prove me wrong. I would have gladly terminated my account and returned the equipment had I know this. You see I was trying to be fair and keep my service with ATT and do things right and proper, but there is no Right and Proper with ATT. Anyway, I guess they will do what they will do, but I will not unload a housefull of furnishings and personal items just to locate that equipment. I'll be glad to return it when I do unload it, unless they have chatrged me for it. Just send the bill to the address you have the service listed at and it will be taken care of. Do not send it to the new address, becuase ATT doesn't recognize it. Send the bill to the address you have canceled. Comcast here I come! ATT doesn't want me anymore. I feel silly trying to verbalize this madness. Very good ATT, I get it you dislike customers.

One premium account and multiple Skype HD devices

Will one Premium account and multiple non premium HD accounts work for video calling? Basically the idea is 10 HD skype devices, the set top boxes connected to tvs will dial into one Premium Mac or PC account for multiple video conferencing.

Yes, one user needs to have a Group Video Calling subscription.
Unfortunately, not all devices support Group Video calling (TV's for example, do not).
Please see our website for more information: http://www.skype.com/en/features/group-video-chat/.

I have 2 iphones, 1 personal and 1 business. I thought I was supposed to have 2 separate itunes accounts. I now have a work ipad and want to only have 1 itunes account that I can use for all 3 devices. How do I cancel 1 account or just combine the 2?

I have 2 iphones, 1 personal and 1 business. I thought I was supposed to have 2 separate itunes accounts. I now have a work ipad and want to only have 1 itunes account that I can use for all 3 devices. How do I cancel 1 account or just combine the 2?

I want to be able to transfer my apps from my original itunes account that I have on my personal iphone 3 and work ipad 3 to my work iphone 4S ,as well as purchase more more apps for the work iphone with the original itunes account. Plus I need to sync all 3 of them with my work tower computer. I really appreciate you're trying to help me out.

If i cancel an account can I create a new one with the same e-mail address?

I made an account with Game Center and I wanted to use it to get some free apps on the iTunes Store. When I tried to sign in on iTunes (for Windows) it said I had to review my details. I didn't have a credit card so I couldn't complete it and there wasn't any option for no credit card.
I wondered if I could cancel my account and create a new one with the same e-mail address. There was a discussion that you could create a new account on the iTunes Store and have the choice to not have a credit card.
Any help will help!
SuperHoops

No, it does not, not if the creation of the Apple ID was completed, which unless you are referring to a different Apple ID I presume it did since you are posting here. And once created, you can't get apps without providing a payment method; setting up for just free apps requires a very specific procedure or a payment method is necessary. Creating an account via Game Center does not work.
If you can create a new email address (Gmail or Yahoo mail will work), take a look here:
http://support.apple.com/kb/HT2534
Read the steps carefully as the order in which you follow them is critical. Note that you can do this only when creating a new Apple ID. You cannot use an existing ID.
You will of course not be able to get anything other than the free apps without entering in some sort of payment method (credit card, prepaid iTunes card, gift certificate, etc.)
Regards.

Re: Cancel premium account

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