Re: Cancelling the entire Sales Order

Hi Guys
I wanted to know if there is a way to cancel the entire Sales Order @header level?
Out business can have items as many as 150+ placed on a sales order. And cancelling each item individually by entering the Reason for Rejection might be inefficient.
Can anyone suggest another way of acheving the same.
Thanks
Vinit

Dear Mr.Lakshmipathi
The CRTL + F 10 if you give Reason of rejection it straight away assign the same reason of rejection to all the line items in the sales order not for the first line item only as you mentioned
I have personally tested this with 15 line items just now
I am extremely sure of what i have written
This functionality has been suggested by to our clients in practical scenarios and tested by me now also
When i suggest something i am doubly sure of that and test it and then suggest
Moreover this Reason of rejection in all the line items (in all the 15 in my case)
are in the editable mode only so that we can change it someother key for one or two line items if we want
sir
when you have asked or suggested something i am doubly sure if my reply
Regards
Raja

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Edited by: Michael Boucher on Oct 30, 2008 1:41 AM

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How will this help me for copying an item? This function module is only useful for the following
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2. Delete order items
3. Change the order
4. Change the configuration
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I have been emailing endlessly trying to explain how this is a bigger mistake than they are making it seem and have only gotten responses asking me to do something about it, not Bestbuy fix their mistake.. absolutely terrible customer service.
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(a) my initial question
Is it possible to cancel only one item of this pre-order? I would like to cancel the Nyko Type Pad if possible, but not any of the other items.
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Dear ______,
Thank you for contacting Best Buy Canada regarding Order #
We are sorry but when we tried to cancel the game in the order it doesn't work. When we tried to cancel it in second attempt it does, however your whole order got cancelled. We sincerely apologized for the inconvenience this has caused you.
We kindly ask you to place another order online for all the games in the order and we will adjust the price if there are changes. You can also call 1-866-237-8289 options 1, 1, 3, and 2. One of our representatives will happy to place an order for you.
Thank you for choosing Best Buy Canada. We look forward to serving you in the future.
Sincerely,
xx TA
Best Buy Canada
Further emails have only received predictable copy and paste responses, explaining that Fallout 4 Pip Boy Edition is out of stock, and to check local stores. Completely ignoring the issue I was raising.
My second email
This is absolutely in excusable and needs to be fixed on your end.
One of the items in the pre-order that you cancelled has been sold out online almost since it was made available (Fall Out 4: Pip-Boy Edition, Playstation 4). Now that you have cancelled the order I have no way of receiving this item. It is sold out in every location. How is this going to be fixed?
Second bestbuy.ca response
Dear ____,
We have received your email regarding the stock availability of Fall Out 4: Pip-Boy Edition, Playstation 4 on Bestbuy.ca.
Our website does show this product as ‘Sold Out’. It is possible that we will receive more stock of this item however we are not sure when as there are no pending purchase orders through the vendor. As such, we are unable to provide any details as to when we may have stock available for online purchasing.
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Sincerely,
.TA
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Great reading comprehension. The email wasnt about the availability of the game, the email was about the mistake made by a customer service rep. And no, no more stock is being made available, as Bethesda has said so. Just a terrible, terrible case of customer service.
Consider me, a lost, long-time, customer.

Very sorry to hear about this !
If you haven't had a resolution to this matter over the weekend, please send me a private message with your order number and contact details. I'd be happy to escalate to our Customer Experience team here.
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hi Prasanth,
select werks matnr from ZVSCHDRUN into table it_plant.
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Please provide logic instead of standard reports.
Really surprising !!!!!!!!!
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Re: Cancelling the entire Sales Order

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