Re contract not all going through

Hi all, bit of a long one but I'll give the abridged version.
I was contacted by BT on the 29th January and put through to a very helpful chap called Zach, we came up with a package that included Multi room and a new BT YouView + box that I was happy with so I agreed to re contract.
I was a bit concerned that I received no email confirmation so a couple of days later I called again and was told that there was nothing showing on my account, I managed to get Zach to call me back, he was very apologetic, had no idea what had gone wrong and re ordered my package at a slightly lower price.
He said that he would keep an eye on it to see that it went through.
The following day I had still received no confirmation email and call again. This time I spoke to a helpful lady who couldn't understand what had gone wrong and put me through to Order Management, after a while on hold I was told that the order had gone through. Sure enough I received an email confirmation, unfortunately the order had been changed and the Multi room and new BT YouView + box had been removed.
I've called quite a few more times and all the people I have dealt with have been very helpful and unable to understand why my order won't complete.
At the moment "MY BT" shows that
"Your order is on track, please see below for the details. If there is a delay to your order we will contact you"
and "Equipment ordered:YouView box from BT Delivery date: Wed 18 Feb 2015".
Again I received no email confirmation and as I can't track my delivery and it's two days past the delivery date I think that there is still a problem.
If a mod could look into this I would really appreciate it.
Thanks
Steve
Solved!
Go to Solution.

Hi shuffy,
Thanks for posting. Sorry there’s been a few problems with the order. I’ll be happy to take a look at that for you. Drop me an email with the details, including any order reference numbers you have. You’ll get the ‘contact us’ link in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Re contract not all going through

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