Re: Do not use coupon if you want to price match later! Policy is VERY MISLEADING

Question

I'm glad to hear your issue got resolved...
I used a 10% coupon too, the day before it expired on 11/15 on a $2,499 TV.thinking that if price went down, I'm covered by the price match guarantee...
I bought the TV online because the store will not accept it.  3 store managers (I went to 3 different locations to verify that I really can't use the coupon in the store), assured me that if price went down, BB would price match.  All of them also said that it will only be price matched against the amount I paid, not the original price.  Hence, $2,499 less 10% = $2,159.  A week later, the price went down to $1,999. 
I went to the store and asked for a price match...after waiting for about 30 minutes, customer service said they cannot do it because it was purchased online...I had to call the 800 number.  After another 1 hour or so on the phone, with a combination of "let me verify your purchase, let me put you on hold, I apologize for the hold etc.", I was given a case number and was told that at least $160 would be credited back to my account, and that it would take 24 hours for the credit to show up.
Lo and behold, it's has been a week now and no credit.  I called the 800 number again last night and was told that the claim was denied because I used a coupon.  It's BB policy...
Really?  I thought when it said "it does not cover coupon offers"  it meant that it does not cover the value of the coupon, so that one would not double dip.  I told her what the managers told me and she apologized for the "misinformation" but could not do anything about it.  It's BB policy.
So now, I will go back to the store and speak to the manager and bring up this issue. 

Answer 1

Hello remybelle-
I apologize for that lateness of this response; we are currently backlogged on posts and trying to get caught up as quickly as we can.  I can certainly appreciate wanting to get the best deal you can for this TV as it was an large investment and I’m sorry to hear that you were turned down for that price match.
I’ve checked in on this to make sure and the 10% off movers coupons are not able to be used along with a price match per our Price Match Guarantee here.  I absolutely apologize for any misinformation that our stores gave you regarding being able to obtain a price match.  I will be documenting this feedback as we want to make sure that our stores are providing the correct information around these coupons to our customers to prevent situations exactly like this.
Thank you for bringing this to our attention.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
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