Re:HELP! Billing: Somebody hacked in and spent Eu 140
I have gone through the normal support info. What I have discovered is that the app cpmpany is called tap4fun. The app is Island Empire which I did not buy or download at 5 in the morning! I cna't report the problem to itunes because it is a merchant etc, etc. My account by Click and buy was blocked becaue they noticed that this was irregular. The money has still come out for the above said amount : Gems were bought for this amount.
Question is now: How do I get my money back, solve the problem, report it who to and so I can then unblock my account?
Thanks
Anyone know the number to press for someone who can deal with moving, billing, upgrading and complaints without me being passed around to different departments! Call me a fool but I tried again as I have been a loyal customer with BT for years and would like to keep them as my phone/broadband provider. If such a person doesn't exist who can help with all my enquiries what is the number to press to cancel?
I am now concerned after reading on the forums that I am on some sort of renewable contract thing which is due to be restarted in the next few weeks and if this problem I have isn't solved they will tie me into another 12 months.
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You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
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i reset my apple password but i cannot recieved email on recovery email either on same email which i submit for apple id somebody hacked my apple id please help and worst thing i remembered security quitions but i cant remembered date of birth please help
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
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If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
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Somebody Hacked my iCloud Email and delete all contacts, how to renew it?
hello,
few days ago I used to be in Israel, during my visit somebody hacked my email on iCloud, there was sent few hundreds of emails from my account, asking money to my contacts.
after I get back to office and get my account back i found all contacts from my Contacts book was deleted as well as on my iPhone 5S!!!!
Please help me how to restore this data.
All The Best,
BekaFirst, don't unsubscribe. This only tells the spammer that your email address is valid and they will send even more.
If this is only being sent from a few specific email addresses, you can set up a rules on icloud.com similar to the image below to send them to the trash. This describes how to set up a rule: http://help.apple.com/icloud/#mm6b1a3f8a. -
Help! my friends daughter has spent £500 on an application and I ahve no money!!
please can someone help? my friends daughter has spent £550 on some childrens app buying treats and in-app credits!! I have had my fraud department on from my bank and I do not know what to do?! Is anyone from apple out there to help? I cant afford to buy food, pay the mortgage or my bills!
Sorry for your situation.
#1 You should have restrictions set on the device. Information can be found here http://support.apple.com/kb/HT4213
#2 Contact Apple directly at 1-800-MY-APPLE and they should be able to direct your call, or give you the correct department contact information. This area is peer to peer user support. We do not work for Apple.
Update: Make sure your device has the latest iOS update. This issue of in app purchases by children was addressed in the last (of this post) update. -
Living in Japan and I'm an American who just signed up with Soft Bank the phone service here and spent a TON of money on an iPhone. I can't figure out how to connect my bank account at home to my app account so I can Skype my family. Please help!!!! I don't have a credit card nor do they gove debit cards to foreigners here, or at least it's really hard so I'm using my bank at home and still have a debit there. My phone number is 8 numbers plus the country code which is strange! Another thing is I was given a phone email that I was told to use for texting but I'm not sure how that works!! It's so frustrating too because no one speaks English here and I'm not very tech savvy. God bless you if you can help :)
whichever app store you are connecting to, hyou need a credit card with an address in that country. Also, itunes gift cards must be in local currency too.
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I forgot the answers of security questions and I can not to reset it because my rescue email address is no working. What can I do? Please help me somebody.
you will want to call apple and if they can verify your account then they can reset the questions
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MY phones were hacked on March 12, I was assured I would not be held responsible for any of the charges. I paid my bill on due date and 2 days later my service was suspended. In had to drive 10 miles to a Verizon store for them to call and get them restored. They offered no explanation but said they had taken care of it, NOT, it is back on my bill and higher. I call and put on hold for 15 mins. I guess they will suspend them again this month. I am so tired of dealing with them with this matter. Feed up!
I do hope you're having a great trip, answermeasap. I can understand your concern with getting an unexpected bill. I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me https://community.verizonwireless.com/people/jenniferh_vzw back so you can send me a private message https://community.verizonwireless.com/docs/DOC-1613 so we can take a look at what caused your current bill and make sure the correct suspend option is in place.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport -
Someone hacked into my account and spent my gift voucher!!! How do I report this???
Someone hacked into my account and spent my gift voucher!!! How do I report this???
They purchased Kingdom Conquest for the iphone and I don't even have an iphone!!!!This is sooooo frustrating! I had $30 of credit in my itunes account and some a**hole chinese company stole it last night. I am getting married next June and was going to use those credits for some of my wedding reception songs! Fkkers!
Dear Wendy Ott,
Your Apple ID, [email protected], was just used to download 胡莱三国 for iPad from the App Store on a computer or device that had not previously been associated with that Apple ID.
If you initiated this download, you can disregard this email. It was only sent to alert you in case you did not initiate the download yourself.
If you did not initiate this download, we recommend that you go to iforgot.apple.com to change your password, then see Apple ID: Tips for protecting the security of your account for further assistance.
Regards,
Apple
From Pay Pal (for the tax on the item, I only had $30 in credit in my itunes account):
Receipt for Your Payment to iTunes Store
X
InboxX
Reply |[email protected] [email protected] to me
show details 4:21 AM (3 hours ago)
Nov 6, 2011 02:21:00 PST
Transaction ID: 2SH3797727406781Y
Hello Wendy Ott,
You sent a payment of $2.13 USD to iTunes Store
([email protected])
It may take a few moments for this transaction to appear in your account.
Merchant
iTunes Store
[email protected]
Instructions to merchant
M1KHQB2BW3: Gift
DescriptionAmount
iTunes Store purchases.$2.13 USD
Subtotal$2.13 USD
Total$2.13 USD
Payment$2.13 USD
Payment sent to [email protected]
Receipt ID: B-8RU38135GB312133E
I HAVE SENT AN EMAIL TO ITUNES (nice they dont have a phone number to call) AND I AM HOPING I CAN GET MY CREDIT BACK SINCE IT WAS CLEARLY A CREDIT AND NOT A CREDIT CARD USED.
UGH **** ME OFFFFF! -
Help! Someone hacked my iTunes account and downloaded $400!!!
I'm freaking out because someone got my account info and spent $400!!! My bank account is froze and i have no money because iTunes took it!!! No one has responded from my email!!!
Call your credit card company FIRST and put a hold on your card. Then tell them the situation and they will help you solve the issue.
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I know this isn't really the right place to ask, but could someone explain why when I open Portal 2, that I got off steam and spent a whole day downloading, keeps crashing when I click the Campaign/Single Player mode. It Freezes and then crashes. Help!
I know this isn't really the right place to ask...
Uhm, why don't you go to the right place, then? There are several Steam/Portal forums out there... -
Please Help Me -- CS4 Design Premium and CS4 Production Premium on Same Machine
We are a non-profit organization that gets donated software at a great price but you're limited to what's available. We bought the CS4 Design Premium Suite last year (CDs). I called the Adobe sales department to find out if I could run CS4 Design Premium on the same machine. They told me that I could. So I bought CS4 Design Premium as a download. It took a tremendous amount of time just to download the package, and once installed Premiere Pro would not run properly. I called tech support and spent 9+ hours on the phone and no resolution. They had me doing everything -- uninstalled both packages six times. They kept telling me I didn't have enough RAM (and I knew that was wrong because I have been editing using AVID before deciding to go with Adobe -- and I had the CS3 Adobe Premiere Pro, Soundbooth and Encore running on my E drive with no problem before I went ahead and bought CS4 Production Premium).
I took my computer back to the company that built it and they suggested that I replace my graphics card and sure enough, Premiere Pro worked fine. Everything seemed to work fine in both packages except Adobe Acrobat. When I opened a pdf file, Acrobat asked for a serial number, but wouldn't accept my Design Premium serial number. I called tech support thinking they would give me a different serial number for Acrobat or something simple. Needless to say after 3 hours, and uninstalling the software again, they told me I couldn't run two CS4 suites on the same computer. Then a supervisor told me I could run both suites, but I would need to run a cleanup program, uninstall both of my suites and start again!
All software in CS4 Design Premium installs except Acrobat. It is grayed out on the install screen as if it's already installed, and when I try to open a pdf file, the installer pops up, installs Acrobat, and asks for a serial number. When I enter the serial number, it gives me a red "x".
SOMEBODY PLEASE HELP ME!
I don't know where to turn now ... is there anybody in the United States that I can get help from?
Can Adobe deactivate my CS4 Design Premium and Production Premium and send me the Master Collection CS4?
Please help me if you can!This is a user to user forum that is not monitored officially by either Adobe Technical Support or Adobe Customer Support. The issue you raise with regards to trading two copies of a suite for one of another is nothing that anyone here can assist you with.
Please contact Adobe Customer Support directly by phone. They are the only ones who can assist you with this.
- Dov -
In support of a consulting company using timesheet custom billing categories to designate project time as billable onsite, billable offsite, and non-billable, I've encountered a series of issues which appear to be associated with the custom billing category
timesheet lines. These issues cause timesheet users to get frustrated, and contribute to misalignment between project actuals and timesheet actuals. We're in Single Entry Mode, no pre-population, SP1 and April 2014 CU Installed.
I'll enumerate the issues here and pose the question to the community as to whether others are experiencing any/all of these things, and if so, ask if any workarounds have been discovered. We're working with Microsoft to validate these independently,
but I am posing the questions to the community to gather additional information, and hopefully save some folks time in troubleshooting similar issues.
1.When time is entered on an assignment into timesheet lines of multiple billing categories, only time entered since the last save is getting saved and ultimately sent, on timesheet submit, to the approval center. Although the previously entered and
saved time appears in the application interface when the timesheet is re-opened, only data since last save is actually saving to the server or processing through the approval center. We believe this is the primary cause for timesheet and project actuals
being out of alignment.
2."_ Error Loading". When assignments are added, deleted, or changed after a timesheet has been created, standard timesheet lines are added, deleted or changed (i.e. synchronize) with the assignments. However, for custom billing category
timesheet lines, they do not change when the assignments change, and they aren’t removed if the assignment is removed. We believe this causes secondary errors, like the "_Error Loading" (and others as will be described below).
3.When a timesheet with time in a non-standard billing category is deleted and recreated, time is arbitrarily moved to standard timesheet lines for the same assignment. If the task assignment is subsequently removed, the timesheet line causes the timesheet
to break.
4."Error Communicating with Server". When trying to submit a timesheet, a pop-up box appears indicating that there is an error communicating with the server. This error appears because a timesheet line is no longer associated with a project.
In order to submit the timesheet the orphaned timesheet line must be identified and manually removed. One technique we found which helps to identify an orphaned timesheet line is to select a task and submit task progress. Repeat for all timesheet lines until
you get an error. The timesheet line(s) with the error can be manually removed from the timesheet, fixing the error.
5. Unable to Open Specific Timesheets without Error. There are certain scenarios when the "Remove Task" feature is used or an assignment is otherwise removed after creation of a timesheet with custom billing category lines, which causes orphaned
timesheet lines. These orphaned lines can cause issues when trying to open a timesheet. The issue can appear when timesheets are in progress in multiple periods. In the problematic scenario, time is entered and submitted in one period and subsequently
the task is 'removed' from another period before the PM processes the first approval request. Process governance can certainly help here, but improvement in the way synchronization occurs between project assignments and custom billing category timesheet lines
would be great. The error can often be resolved by re-adding the assignment for the problematic timesheet user to the project (which creates a new assignment), and then allows you to open the timesheet. Then time can be moved from the old timesheet
line to the new timesheet line, and the old one can be removed.
In 4 and 5, sometimes we can't open a timesheet without error, and other times we can open it but not submit it. We are not 100% clear on all the different causes for each. Each of these issues are suspected to be contributing the the misalignment of
data between project actuals and timesheets, which can be a real problem for external projects for which time collected through timesheets are being used to generate invoices.
Although these may seem like separate issues, warranting separate questions, I decided to post them together because they all seem to be related to synchronization of project assignments and timesheet lines for custom billing categories.
Any thoughts or suggestions from the community would be appreciated.
Best regards,
Justin
Justin NaughtonThere are many causes for each of the errors mention. It would be best to put one issue to the forum at a time. For example, some of these issues occur then tasks are deleted from projects but a timesheet has been submitted. Depending
on the scenario, some of these issues have been fixed with the latest service pack.
Other issues are due to bad scheduling habits with the project managers and so first determining what they have done can help resolve some the issues.
_error Loading, is because something is NULL in the data and the jave is choking when it build the form. Again, these may be because of delete tasks, resources, projects or someone doing copying and pasting of rows.
cheers!
PS. Train your PM to not COPY and PASTE rows in project schedules. It can be done, but it can create problems. There are over 500 fields and some have unique data and the copy paste creates havic.
Michael Wharton, MVP, MBA, PMP, MCT, MCTS, MCSD, MCSE+I, MCDBA
Website http://www.WhartonComputer.com
Blog http://MyProjectExpert.com contains my field notes and SQL queries -
High bill with unusual calls and texts from non-functioning numbers?
We have a family share plan with 3 phones, one phone for my husband and two phones for our employees. Our usual phone bill runs around $150. Our last bill was over $600, the majority charges being on one of our employee's lines. This particular employee has been with us for over 10 years, and has always been extremely trustworthy and very frugal in his usage of his phone to make personal calls (very infrequent and always less than 5 minutes in duration, unless made during the free nights and weekends timeframe). Our latest bill showed over 1,000 texts to/from his phone, as well as over 3,000 peak calling minutes (both to/from his phone) alone. Many of the peak calls are lengthy in duration (30+ minutes, up to 120 minutes). I realize this post is long, so will divide it into headings so that it makes more sense:
Information on usage:
Our employee insists that he did not make these calls and texts (he does not even know how to text), and what is odd about the numbers that appear on the detail (both text and voice) is that they fit into one of two categories:
1. There are calls to two particular non-local area code numbers (and possibly bogus, as they have area codes 523 and 352(?)). When I call the two numbers, I get the following messages:
From my landline: When called from my landline, adding a "1" before the 10 digit number, I get the recording stating that "your number cannot be completed as dialed, please check the number and dial again"
From a cell number- When calling from my own VZW phone (on separate account from husband's), I get a VZW message that the number "has been changed, disconnected or is no longer in service"
2. They are local area code numbers, but when I call the number, I get a recording asking me to enter my pin number (in other words, they are numbers that cannot receive incoming calls, but according to our bill, have not only made calls to our employee's phone, but also received calls. I have done an online lookup on these numbers and they are all cell phones.
3. When I have tried to text the non-local numbers from my VZW phone, I get messages back stating that these are landline numbers and cannot be texted; when I text the local numbers, I have texted a generic message along the lines of "I can't reach you on the phone. Please call me as soon as you can" but I do not receive a call back.
We cannot speak directly with our employee right now (he is in Mexico to pick up his elderly grandmother), nor can we access our employee's phone to check the log, call history, etc. because he has the phone with him. Due to this, when we discovered the high usage, we immediately "suspended" the phone line so that no calls could be made or received. Subsequent to suspending the line, we have talked to his family a couple of times -- one time he happened to call them on another line, so we talked to him "indirectly" through a family member on another line with him. He was alarmed about the calls and insists he did not make them.
He does have children but they are forbidden (by him) from using the phone, and he states that he always keeps the phone in a case on his hip, thus no one else has access to the phone. To go even further, it seems that most all of the calls to these unusual numbers are made on weekdays, during school hours, so I feel sure the calls were not made by his kids.
Calls to Verizon: When we first called Verizon, they suggested we suspend the phone until we could speak to our employee. Subsequent to our indirect conversation with him mentioned above, we called them back and told them he stated that he did not make the calls nor send the texts, and that we believed the phone might have been compromised, cloned, hijacked or whatever. First, the customer svc rep looked at our account and suggested that we put an unlimited text on the phone for the current unbilled usage (there were a lot of texts, and we have no text plan on the employee's phone), and then remove that plan once we get to the bottom of this matter.
Due to our concern about fraudulent usage, the customer svc. rep called the fraud dept. while my husband was holding on the line. She came back on the line and told my husband that the fraud dept. said that "it cannot be fraud because if it was, there would be thousands of dollars in international long distance to countries like Pakistan and India." (WTH?) Also, she said that it couldn't be fraud "because texts were sent to and from the telephone number so we know it was your phone." (another WTH?)
She then went on to say that it looks like texts were sent to international numbers (???) recently (these same 523 and 352 area code numbers I referred to above). Number one, if these were international texts, it seems odd to me that these texts show up on our billed and unbilled activity as "domestic text" and there is no premium charge assessed to our account for international texts. Number two, if these numbers were international numbers, I imagine that we would be charged for outgoing international calls, which we were not. Further, I imagine that the numbers would be displayed on our bill in other than a ten digit format, but am not sure, as no one has ever made an international call or text on our phone.
Next steps:
Does anyone have advice for the next steps we should take and how we can get to someone in customer service who can actually help us with this problem, instead of what we experienced on our previous call? Can we demand that Verizon launch an investigation through its fraud department on the activity on this phone, or is this at the discretion of VZW to launch an investigation? I am unsure, since this was not given as an option by the customer service rep...
If we can get Verizon to launch an investigation, is payment of the portion of the bill with the unusual and disputed usage (namely, that which is over and above the usual usage) waived pending the investigation results, or will we have to pay the entire bill to both avoid having the phones turned off, as well as any detrimental effects to our credit? We've been hit hard by the economy, both personally (I am out of work right now) and business wise (my husband's business has been doing only about 25% of its usual business), and we don't have the extra $$ for the bill unless we take it out of our grocery budget.
If anyone has any insight, suggestions or otherwise, I sure would appreciate it. Sorry for the lengthy first post, but I thought it would be helpful to outline as much about the situation as I could in order that people could respond. Thanks in advance!kbinga,
I know this is a confusing and frustrating situation for you. I would be happy to review the account in detail to see what is happening with the usage and charges to ensure it does not continue to be a problem for you. Please send me a direct message for further support assistance.
Thank you!
AdamE_VZW
Follow us at @VZWSupport -
downloaded acrobat reader 11 onto my Mac Book Pro, it can open the file but will not print. Get a message that says PDF cannot be printed, however, I forwarded it to someone else and they could print it, no problem. I called HP and spent an 1hour with them and then called Apple support and worked with them for 3 hours. No one can figure it out. Is there something wrong with this version? the pdf was created in 2004. Do I have to pay to get Acrobat?
Let me give you a slightly different perspective than everyone else here. You are using an unsecured wireless network, which means that all your network traffic is easily available for viewing by anyone else using that network. That's bad. Very bad, for you, unless you absolutely trust everyone who lives within range of this network. So stop doing it.
As to the Mac not connecting, wireless networking is simply too complex for any reasonable answer without more information. There are many possible error points, and as often as not it's the Mac that can connect and the Windows PC that cannot. Since you can't give us any information about the configuration of the neighbor's network, and can't make any changes to it, we can't do much to help you troubleshoot it.
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