Re: How do I lodge a complaint?

HI Jeff:
I. have two complaint: payment was made via master card, $ 19.9 ( AUD), I never able to get the "exportpdf ( wrodtopdf)" to work, after file was sent for the conversion, no PDF file or Word file is returned
( - to my email at<Removed by Moderator>) ., I have waste both the money and the whole year trying it again and again but no result.,
2. I will have a second year of pain and time and money wasted; because in June 2014 I got charged again for the service, and I still cannot get it worked.,
happy to keep the product if you could help solve it from review my account and setting and advise me how to get it working.,
and give me one year "same" service back to cover all the time lost.,
trust you will be able to help and save a happy customer.,
Trust I will hear from you soon, but as I do not check this site, could you kindly email me on -<Removed by Moderator>
-- other then my email the ref i got from my bank statement is <Removed by Moderator>
please check that my account has been setup probably.,
thanks
sam

Branching this to a separate discussion.
My account detail please be aware you are posting in a public forum. I have removed your personal information. Which Adobe software or service are you facing difficulties with? I would also encourage you to contact our support team directly at Contact Customer Care.

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How can I lodge a complaint about Adobe Flash Player?

How can I lodge a complaint about Adobe Flash Player? When I updated Adobe Flash Player this morning it also installed a McAfee scanning software without any warning or notification. I find this totally unacceptable. But I cannot find any information on the Adobe website that will allow me to lodge my complaint. Which I also find totally unacceptable.
Ho hum.

This is a an old complaint. I would have thoughtas much bad karma as Adobe has received would have stopped this practice espcially since it found that many time McAfeee either gets protection signatures wrong or cause more problems than it fixes.
I don't know whether mailto:[email protected] is still effective.
At one time a disgruntled Adobe products user created a FaceBook or twitter page. And many in past have claimed when there complaints got ignored or laughed at by Adobe. They suddenly got action whe airring their complaint on this FaceBook or Twitter page.
There should be a big warning Box stating:
Adobe is about to install a package Called McAfee on your computer. If you do not wish to instal click checkmark here.
Do you wish have Adobe install Products not requested on your computer yes__ or no__ please use a √
And to adhere to wishes of the customer.

How can I lodge a complaint with Adobe?

Hi,
I'm getting mucked around by Adobe Support and would like to lodge a complaint. Does anyone know if this is even possible? According to "support" it isn't.
Regards, Jon

No idea... Adobe contact information - http://helpx.adobe.com/contact.html

How can I lodge a complaint with Apple about quality of products?

I am about to purchase my fifth or sixth charger for my 13' macbook... of this last year and a half!! I am so unbelievably frustrated with the quality of my charger and the fact that these have to be replaced so often for products that, in just a few months, will stop working. How can I get in touch with Apple to file a complaint of this nature? None of the numbers listed on the contact website correspond with the nature of my complaint.

lehath9, I don't know if this is the issue you're referring to, but I, too, am terribly frustrated by the amount of money I've spent on genuine Apple chargers in the last 18-24 months.
I believe the quality of the chargers has declined significantly and have had to replace, several times over, the chargers that came with my 2nd generation iPad, my iPhone 4S and the latest iPod touch. The cables/wires are breaking and fraying.
I thought perhaps I was being too rough on my cables somehow the first couple times that it happened, but I know that's not the case now. For comparison, the cables that came with my first two iPod classics and my first Nano are fine. I also took an informal survey via Facebook to see if others have noticed the same issue and got about 20 affirmative responses, all of which stated the problems started with chargers sold in the last 18 months.
I've purchased four replacements in the last six months and the third of those 4 is now broken, exactly as the previous 2 replacements and exactly like the three before those. The rubber/plastic casing for the wires pulls away from the non-USB part of the charger (the end that goes into your ipad/iPhone/iPod). Once it pulls away the wires are no longer supported and they start to hang at an odd angle (no matter how careful you are plugging, unplugging and positioning the charger in the device) causing them to break and of course preventing a charge from reaching the device.

How do I lodge a complaint about Apple Care server support?

I'm having a nightmare time with my year old OS X 2.2.1 server (Postgres has recently started crashing and taking down Wiki when it does so, for no apparent reason), and called Apple Support in the UK. They were totally unhelpful - refusing to engage in the discussion because the server has more ram than standard and an SSD fitted (both fitted by the authorised Apple reseller who sold the computer): that it has worked fine for a year, and apple unable to provide any explanation as to basis for their theory that Postgres crashes being linked to 'excess RAM' or SSD. I would like complain about the experience, but I was unable to get any clarity from the Apple Support person I spoke to about who to complain to or how. Nor can I find anything on the Apple Web site with details of who to address such complaints to.
Anyone got any ideas?

I'm having a nightmare time with my year old OS X 2.2.1 server (Postgres has recently started crashing and taking down Wiki when it does so, for no apparent reason), and called Apple Support in the UK. They were totally unhelpful - refusing to engage in the discussion because the server has more ram than standard and an SSD fitted (both fitted by the authorised Apple reseller who sold the computer): that it has worked fine for a year, and apple unable to provide any explanation as to basis for their theory that Postgres crashes being linked to 'excess RAM' or SSD. I would like complain about the experience, but I was unable to get any clarity from the Apple Support person I spoke to about who to complain to or how. Nor can I find anything on the Apple Web site with details of who to address such complaints to.
Anyone got any ideas?

Any ideas how to lodge a complaint about an app?

Any ideas how i lodge a complaint about an app when the developer contact email bounces back? There have been numerous complaints about people not able to get hold of the developer or their support site (link just sends you to another app they're selling). Paid £6.99 for something that isn't working. Very annoying!

You need to approach App Store or iTunes store once you have made reasonable efforts to talk to the developer. On the bottom of your e-mail receipt should be an invitation to report a problem. Report this situation as the problem. Always assuming, of course, that you bought the app from Apple.

How to lodge a complaint

I have to say that I am very dissapointed in Apple right now. My Ipad 2 stopped workign recently and since i paid for apple care, I sent it in to get repaired. When they recieved it I got an email stating that it could not be fixed. When I called they told me it had corrosion and it wasnt covered. The apple care plus would cover but it costs a wopping 10 dollars more than what i paid. I just find this to be incredibly ridiculus. I take great care of my IPAD 2 and don't understand. Is this even the reason my ipad won't turn on or did they open see a little corrosion close it up and say no fix here. I want to know how to lodge a complaint because i want it serviced. What is 10 dollars when the other care plan wasn't even offered. please how do i lodge an official complaint!!!

We all are iPad users like you. Apple doesn't read this forum.
Look at Apple feedback.
http://www.apple.com/feedback/ipad.html
 Cheers, Tom

How to lodge a complaint about an app purchased?

COuld anyone help me with how to lodge a complaint about an app purchases? Even the app support button on the app gives an error!!
thx

You need to approach App Store or iTunes store once you have made reasonable efforts to talk to the developer. On the bottom of your e-mail receipt should be an invitation to report a problem. Report this situation as the problem. Always assuming, of course, that you bought the app from Apple.

How to lodge a complaint for bad Apple store experience

Hi
I had the worst experience of the lifetime with Apple store in Castle Hill Tower Sydney on 23/4/15. The Manager on duty (Mr Steve who refused to give his last name or employee number) was very arrogant and gave very insulting treatment. When I asked that I want to complain about him, the Manager behaved as if nobody was going to take any action against him (welcome this is Apple - sic)
I want to know how to lodge a complaint against Apple bad customer service.I checked Apple website which to my astonishment did not give any easy option for mailing complaints.
Can anybody tell me where to lodge complaints. Thanks.

[ same as the 'long thread' answer ]
Apple
PO Box A2629
Sydney South NSW 1235
133-622
https://www.apple.com/au/contact/
ÇÇÇ

How do I submit a complaint about an Apple store?

I want to lodge a complaint about the (lack of) service at the Apple store in Eaton Centre, Toronto, where I made a reservation for training, and no trainer showed up. The site does not include any information about how to actually contact Apple management. Thanks

No, you're question was about filing a complaint about the Toronto store. This is a user forum, not a complaint forum nor a line to Apple. Apple is not listening here.
If you want to send Apple feedback do so at Apple Feedback. If you want to resolve your issue with the specific store then call the store manager. We are all users like you. We cannot resolve your problem.

How do I file a complaint about horrible, incompetent and negligent customer service?

I might sound super rambling but I am very frustrated and just tired of explaining the situation over and over and over.
On Wednesday, January 21st, I got a call from Verizon Loyalty Department about a "promotion", which I get $25 credit on each line if I upgrade with edge plan. I wasn't sure what phone to change, so I asked them to call me back on Friday. They called me on Thursday, but I couldn't get the call, so I called them on Friday and talked to the customer service. I wasn't still sure about the upgrades, so I asked them about the upgrades with $25 credit would still apply several weeks later if I decide to upgrade, the first representative whom I've talked to looked at my plan and said something like, "Yes, that is absolutely possible. I was looking through your plan, and since you are a loyal customer and ended your 2 year contract with us, I can give you $25 off on your each line. I asked them would I still get the $25 credit for each line when I upgrade to edge plan. He said yes because the $25 off that he is giving me is for the monthly charge and the edge plan $25 credit was for the equipment charges. So Month to Month $25 off was applied on the Jan 24th, and activated on 29th.
After I finally decided to upgrade my phone, I called Verizon customer service the next week. I do not recall the exact day but on 28th or 29th I called to upgrade it, and the second representative also assured me that the credits were going to happen, and then he offered me to bump down my data to 6 gb from 8 gb to save money because I use less then 6 gb each month. I bumped down to 6gb loyalty plan so I was only paying $60 per month instead of $70 per month. The representative told me I would be only paying around $120 per month. I forgot to ask my sister what phone she wanted to change, so I didn't upgrade it right a way. So only the data plan changed on that day.
I was extremely busy with my work for few weeks, and I finally called again to upgrade it, the third representative told me different old me that the previous representative was wrong about giving me another $25 credit when I upgrade with edge plan. So I ended up upgrading both of my lines with $25 credit on each line plus $60 for 6gb data. But she said I would be still paying less then what I normally pay, which is around $183. I upgraded and took me few days to receive my phone. I checked my bill and it was showing different than what I was told. I called again and explain all this thing again and the lady adjusted my data plan - 6gb loyalty plan for $50. She said she doesn't know what other representative was doing, but this will fix that I would only pay around $150-160 per month. After I got my phone, I called verizon to activate my phone (I don't really remember it was before or after, I just talked to them too many times and they have changed my promotions and plans too many times in very short time). He also confirmed $25 credit off for each line, but there was one time tax fee that none of the representative has mentioned while I asked bunch of questions about the upgrading fee and how much it would cost on the first month and etc.)
After all of that happened, I was settled and didn't think about the payment until I got $290 with only $15 credit on my bill. I called again and asked what happened and the representative told me she doesn't know why this happened and why the previous representatives told you something that weren't true. and I had to go through the explanation again. She said she fixed it and everything was taken care of.
I checked my bill today. My plan was changed to $90 for 6gb and I was paying $30 more than I originally paying which was around $180 and $50 more than I was supposed to pay. I called the representative today, explained the previous situation and asked why this happened. Basically he told me that all the previous representatives were lying to me. Are you kidding me? They were lying to me? How am I suppose to know if he wasn't "lying" to me? He said only thing he can do is change back to my original plan and amount, and I would pay $6 more than what I used to pay which was about $183.. I asked me if I would get the the 8gb back. He told me that isn't possible. The change did not happen so far. I am tired of calling verizon and more tired of getting different answers from different representative.
I am seriously concerning about changing my service to different carrier. I have to call the verizon every single month when there is a change in my plan. If they were really lying about the promotion and plan just to sell more service, they should be suspended or fired or something, and I need my money back for overcharged fee and need some kind of compensation for my wasted time and stress I got from this.

Okay. You are just missing the whole point, and I am not saying anything after this. I did go to the website to read about the edge plan after I got a call from the loyalty department. I asked the questions on some parts I didn't understand (or was confused of) to the representatives. But my main question was whether I was getting $25 credit and in what conditions. They all answered differently to the same question. (My original question - Do I get the $25 credit with edge plan?- One rep. offered me that month to month $25 off before my upgrade. Other rep. confirmed $25 off plus $25 credit with edge and offered bumping down data plan to save extra money. Another rep denied $25 off plus $25 credit with edge but confirmed decrease in my monthly payment by bumping down the data plan. Other rep denied both. You see what I am talking about? I asked one question to begin with: am I getting the $25 credit with edge upgrade plan - and they are the one who offered me different promotions and offers)
I also left the part that I actually went to the website and 'researched' the different plans that all the representatives were talking about after I hung up on the phone each time. I joined the forum today because I wanted to know where and how I could file the complaints on verizon customer service after today's call. I should have been more clear on what I was asking, but I thought I was clear enough on my title "How do I file a complaint...?" Yes I am angry at the fact I didn't get what I thought I was getting, but I am more frustrated the fact every single time I talked to the customer service I get an answer from the rep. I am on the phone, saying "Previous representative you've talked were wrong about this," or "They were lying." The representative, then, would fix my issue, but I would still get the conflicted bills. Don't I suppose to call the customer service to fix it? What's the customer service for if it's not for that?

Re: How do I file a complaint to Best Buy?

I need help!!!!!!!!!!!!!!!!!!!!!1
How do I start?? Simple is best!
#geedsquad #bestbuy
Geeksquad Service Protection Plan #{removed per forum guidelines}
10/23/14 - Started process for broken device at the Best Buy in Garner, NC - After NOT RECEIVING the shipping box from #ups, another trip to Best Buy in Garner, NC.
11/5/14 - Shipped broken device as PER INSTRUCTIONS
From 11/9 to 11/15 my son called several time with NO RESOLTION. He actually needs his phone FOR WORK!!
11/16/14 Theresa {removed per forum guidelines} - customer service rep - nice lady, spent a lot of time trying to get me answers. I felt she really wanted to help.
After over 1.5 hours on the phone NO RESOLUTION! A promise to call back - NO CALL BACK!!!!!!! NO RESULOTION!!! EMPTY PROMISES AGAIN
11/19/14 3:15 PM - Leon - customer service rep - HORRIBLE CUSTOMER SERVICE!
I ask Leon to get his manager on the phone (he said his name was Malcom). He would not get his manager to the phone and was a shining example of HORRIBLE CUSTOMER SERVICE!
11/19/14 3:36 PM - Cassandra - customer service rep - nice lady who quickly recognized she could not help and "bumped" me to another rep.
1/19/14 3:40 PM - Mira - HORRIBLE CUSTOMER SERVICE! Repeated every word I said trying to understand ENGLISH! I asked to be "bumped" up several times....finally she did.
11/19/14 3:45 PM - Ernie - Mira's so called manager (at least he understood ENGLISH). After 10 minutes of telling me I had the wrong information, Ernie informed that he couldn't help me and bumped me up.
11/19/14 3:59 PM - Bob - nice guy who took the time to read through the file, THEN informed me that there was no "active service" for this account. Bob then put me on hold and called Best Buy in Garner, NC. After talking to Best Buy in Garner, NC, Bob tells me that I will get a call back in 24 to 48 hours.
NO CALL BACK!!!!!!!!!! CALLED ENDED AT 4:51 PM ONE HOUR AND 45 MINUTES - NO RESULOTION!!! EMPTY PROMISES AGAIN
11/21/14 5:24 PM - Marchele - customer service rep. Marchele tells me that this is the responsibility of both #geeksquad and #bestbuy and then supposedly is going to transfer me to "someone higher", after waiting 10 minutes or so ....I was promptly hung up on!
11/21/14 5:46 PM Beverly - customer service rep. Beverly also is going to transfer me to "someone higher", after waiting several minutes ....I was promptly hung up on AGAIN!
11/21/14 6:08 PM Khonisa - customer service rep - This lady really put forth effort. She gave me a Case ID 148203353 and also got a supervisor on the phone (Mary). Mary (not knowing I was on the line) asked Khonisa why she had called her and who told her to call ext 200? Khonisa then, trying to help me, explained the issue to Mary........So I was eventually told by Mary that I need to direct this back to the Best Buy store in Garner, NC. Mary told me that "Sara" at Geeksquad Mobile was aware of all these problems.
11/21/14 7:00 PM (I think) Called Best Buy in Garner. Eddie answered and said that there was NO Sara. I explained my latest conversation with Mary. Eddie told me that Nichole (his manager) knows about this and she'll be in tomorrow at 11:00. Not believing anything at this point, I asked if I could talk to someone in "Mobile". Alex, Mobile Manager, got on the phone. Alex informed me that he DOES have a Sara, but she has NOTHING to do with this and tells me to call back tomorrow.
11/22/14 11:19 AM - Nichole, Geeksquad manager at Best Buy in Garner, NC
Nichole said she was aware of this situation and ask if she could return my call.
11/22/14 11:40 AM - Nichole, Geeksquad manager at Best Buy in Garner, NC
Nichole tells me that I need to call 866-205-4388 and that if I didn't get a resolution to call her back.
11/22/14 11:55 AM - "WAIT TIME IS 20 TO 30 MINUTES"
11/22/14 12:28 PM - Bani - customer service rep.
Bani tells me that he cannot see any service order in the system for this issue. He states that he "doesn't have backdoor access" and only the Service Center has back door access to see all the information needed. Bani then STATES "it looks like someone at the store (Best Buy in Garner, NC) CANCELED THE SERVICE ORDER. Bani tells me that someone from the Service Center will have to call me back and that the Service Center will have to make a NEW Service Order. He asked a couple of times if there was more than 1 phone on this Protection Plan......NO there is not! Bani tells me that I will get a call back in 24 to 48 hours.
EMPTY PROMISES AGAIN
11/22/14 12:43 PM - Nichole - Geeksquad Manager at Best Buy in Garner
I relay all the info from my last call to Nichole. She tells me that she is going to talk to her General Manager, Mike {removed per forum guidelines}, as soon as he get out of New Employee Orientation. Nichole seems genuinely concerned about this problem and asked that I give her time and she will call me back. Ended call at 12:57 PM.
11/22/14 4:00 PM (I think) Voicemail from Nichole stating that I need to call someone else. ***At least she called back!!
11/22/14 6:00 PM - The number I was asked to call routed me to CANADA! Julian (in CANADA) said he didn't know why I was calling him and transferred me to someone else - Jennifer.
11/22/14 ?? PM - Jennifer said that she COULD NOT RESOLVE this issue and gave me yet another Case ID {removed per forum guidelines} with a PROMISE TO CALL BACK IN 24 TO 48 HOURS. NO CALL BACK!!!!!!!!!! NO RESULOTION!!! EMPTY PROMISES AGAIN
11/26/14 10:50 AM - Ann - customer service rep. After reviewing this file, Ann could find NO SERVICE REQUEST. She recommend that I go to BestBuy.com and use the "contact us" to let them know about the issues. She then told me to expect a call back in 1 to 2 business days. Ann also gave me yet another Case ID {removed per forum guidelines}.
11/26/14 12:44 PM – Nichole, Geeksquad Manager at Best Buy in Garner, NC Nichole said that the order needs to be “recreated”. This CANNOT be accomplished because they already have the phone which Nichole agreed. Nichole is to once again call someone in the corporate team……. Called ended at 12:57 PM

Bill,
NO PHONE, NO SOLUTION AS OF TODAY 12/9/14
You can add this to the previous post. All the information should flow time wise. I'm pretty sure I'll not hear back from you, since everyone is too busy to take ownership of this problem. This started WAY before Black Friday and continues WAY after Black Friday. I responded to Derald......AT NO TIME HAS THIS ACCOUNT BEEN IN QUESTION. An address change at the bank was needed on the card. Even IF this account had not been paid in December IT WOULD NOT AFFECT THE OCTOBER REPAIR! How dare Best Buy use that tactic as yet another ploy!
11/26/14 – As of today after I posted to Facebook Brian {removed per forum guidelines}, Market Service Manager, is aware of this issue. Brian {removed per forum guidelines} is obviously someone with enough clout to resolve this issue (I believe he is a regional or district manager).
Email sent:
Sent: Wednesday, November 26, 2014 3:56 PM To: '[email protected]' Subject: Need help!!
11/28/14 ?? PM - I called Nichole at Best Buy in Garner, NC. Nichole was too busy to come to the phone. I was told she would try to call me back tonight or tomorrow.
11/29/14 1:09 PM - Nichole returned my call from Friday and left a message. She apologized for not getting back in touch with me yesterday (Friday). Nichole said she has yet to hear anything back from the escalation team.
12/1/14 2:43 PM – Nichole is at lunch. I asked to speak to Michael {removed per forum guidelines}, GM for the Best Buy in Garner, NC. Michael is not in today. – I left a message for Nichole to return my call.
From: Facebook (Best Buy) [mailto:[email protected]] Sent: Monday, December 1, 2014 2:14 PM To: Jacqueline {removed per forum guidelines} Subject: RE: Need help!!
Hello Jacqueline,
Thank you for contacting us. I am sorry to hear about the issues with having the phone serviced. I have a couple of questions for you before I proceed. Under whose name is this phone and the Geek Squad Protection Plan and is their monthly payment plan up–to-date?
Please reply at your earliest convenience. Thank you.
Derald, Social Media Specialist
ECC Social Connections & Innovation
Best Buy Co., Inc.
Reply Email:
From: Jacqueline {removed per forum guidelines} Sent: Monday, December 1, 2014 3:35 PM To: 'Facebook (Best Buy)' Subject: RE: Need help!!
This phone is in the name of: XXXXX
The phone number associated is: 919-XXX-XXXX (please refer to any of the Case ID numbers below)
There is NO MONTHLY payment for this plan.
****Derald asked that I “Please reply at your earliest convenience”. Wonder how inconvenient it is to resolve this issue for these folks!!
12/1/14 5:05 PM – Nichole called me back. Nichole has still NOT received any information to be able to resolve this issue. Nichole is THE ONLY PERSON at Best Buy or Geeksquad that has bothered to contact me or help me in any way. Her hands are obviously tied.
12/2/14 Michael {removed per forum guidelines} – I CALLED, yet again, to the Garner, NC Best Buy and asked for Nichole. After being on hold quite some time, Michael {removed per forum guidelines} come on the line and tells me that he has NO NEWS about this problem!! Nichole has obviously sent my call to him rather than answer me. Michael states that he WAS GOING TO CALL TODAY (this call was made late afternoon). Still no phone OR anyone with enough sense to be able to get through the system and figure this out.
12/2/14 4:45 PM – Nichole calls me and tells me that XXXX’s credit card needs to be updated in order to process this claim…….WHAT?????????? So, we run to the bank before they close (note the time) and get the credit card address information updated. We have recently moved and I have been telling whoever I talk to about that in case the REPLACEMENT phone had been sent to the wrong address. REMEMBER, the first empty box came to the NEW ADDRESS. Also, I gave the NEW ADDRESS to Michael {removed per forum guidelines} yesterday!!!
12/2/14 5:?? PM – I called Nichole to let her know that the credit card address had been updated today. She was looking for a way to email someone to let them know, because she had NO OTHER way to contact the escalation team, no phone number…..REALLY?
12/3/14 Response from an 11/26 post:
Bill-BBY
Senior Social Media Specialist
Posts: 3,983
Topics: 279
Kudos: 153
Blog Posts: 18
Solutions: 171
Registered: ‎10-10-2012
Re: How do I file a complaint to Best Buy?
‎12-03-2014 02:47 PM
Hello jlippard-
I absolutely apologize for the lateness of this response. We are extremely backlogged from the holiday and Black Friday and trying to catch up.
It certainly sounds like you are experiencing an extremely frustrating situation and I am truly sorry to hear about the issues going on with your phone. I saw that you had also reached out to us through our Facebook channel and my colleague Derald was able to respond to you. I believe that he is waiting on some information from you to proceed, so if you have not yet replied to him, I would encourage you to do so. Hopefully he can help you sort this all out and reach a resolution for you.
Thanks for connecting with us.
Sincerely,
Bill
Seems they are too busy (really, since October) to handle this and one hand doesn’t know what the other hand is doing. I had already responded to Derald and have received NO RESPONSE BACK.
12/5/14 – Afternoon – STILL NO PHONE HAS ARRIVED AND NO ONE HAS CALLED! I called Nichole, Geeksquad Manager, Garner, NC Best Buy. Note that Nichole is the MANAGER! Nichole has received notification that they are TRYING TO SOLVE THE ISSUE! I’m very angry at this point! Up until this call, I have been very respectful AND extremely patient! I said to Nichole “what do I need to do at this point, call the media? WRAL 5 On Your Side? This is BEYOND belief! THE ABSOLUTE WORSE CUSTOMER SERVICE I HAVE EVER ENCOUNTERED! Nichole agreed that I have been respectful and patient and that SHE would also be very angry. Nichole said she would be angry as a Mother and as a customer.
12/8/14 - WELL BLESS MY SOUL! A package arrived today to the OLD ADDRESS! The box is EMPTY, NO PHONE! Nichole had previously told me that the “escalation team” was going to RE-CREATE” the service order. Nichole told me this WOULD NOT WORK BECAUSE THERE IS NO PHONE TO RETURN. They already have the phone! I call Nichole, Geeksquad Manager, Best Buy in Garner, NC. Nichole, with an big ‘ole attitude, tells me that because I said I needed to contact the media, she could no longer discuss this with me or help me. Nichole told me to call 1-888-Bestbuy.
12/8/14 4:04 PM – 888-BestBuy - Rebecca in sales department. Rebecca put me on hold for a bit trying to get a manager to help me. She was obviously concerned after pulling up this account and seeing just how bad the customer service has been. With Rebecca being in sales, I guess she gets it. Rebecca hands me off to Catherine. Catherine apologized for the way I’ve been treated and seems to be very concerned about this as well (some I’ve spoken with seem concerned, but NO ONE can ACT – the GM in Garner NEVER SEEMED CONCERNED). Catherine tells me that it would be a good idea to go to the UPS store and get them to track the phone sent on 11/5/14! Really…we have been told the phone was received! We have also been told the serial number did not match…….. Catherine tells me that it is NORMAL that the serial number doesn’t match if there has been prior repairs (which there has been). ANOTHER PROMISE TO CALL BACK IN 24 TO 48 HOURS. Another day……….. NO PHONE, NO RESOLUTION!
47 DAYS, 30 documented phone conversations (some not even documented), MANY EMPTY promises of a CALL BACK, Delayed or NO email responses and COUNTLESS hours (mine and theirs) NO RESOLUTION from anyone!!! Paying for a SmartPhone plan for going on 2 months with NO SMARTPHONE! The amount of time they have wasted taking my calls would equate to just giving me a new phone! My time would equate to 3 new phones. The amount spent on a phone plan service that can’t be used is ridiculous. This Geeksquad plan is and has been in good standing for the entire duration of this issue. The madness just doesn’t stop!
The amount of money WASTED on this one issue is unbelievable! Corporate Best Buy and Geeksquad are spending untold thousands of dollars with POOR MANAGEMENT such as this and passing on the expense to the consumer!!
If you're planning on shopping/purchasing at #bestbuy or using #geeksquad this holiday season, consider this post on customer service. Imagine how you would feel if a family member or friend had to deal with this type of service, especially for a gift!!!

How do I query my complaint, waiting a week for an email update but no follow up

My partner received a cold call from Steven who offered a free upgrade to eFibre. She rightly asked what this free offer would cost and was reassured it was free because loyal customers were being offered this roll out at no cost. My partner reiterated several times to Steven that she was not the A/C holder but Steven was adamant this was not chnging the T&Cs. Guess what we went from 2 monthly bills to monthly and our charges have doubled. My partner lodged a complaint and was reassured by Karen that it would be dealt with in 10 - 15 working days. A call back was received from a blocked number and a child was given a reference no. My partner phoned back and Kevin on the help desk placed her on hold and when he came back he announced he was dealing with the issue - it was now resolved and again guess what there was no question to answer. So now, i want a transcript of the call recording as Kevin played party correct and defended his employer by blaming my partner and not the unsolicited caller who should have asked for the A/c Holder only. Kevin advised there was no reference to her not being the A/C holder on his screen. She asked for written confirmation that the issue was closed and was advised that an email had been sent. I need to escalate this under advice and need your email. This phonecall happened last thursday and of course no email has arriverd. I presume a full transcript will not be furnished and i cannot hold confidence looking at the complaints on your Forum but i formally request same in order to complete your complaints process.Regards,UoC - the A/C Holder

Hi UoC
I have looked in to the notes of your complaint and I have found that this has been closed and your complaint has not been upheld.
Should you require a copy of a call you will need to submit this in writing to
The Data protection manager
Unit 6B
1 Heuston South Quater
St johns road
Dublin
There is a charge for a copy of recording of €8.65 which will need to be included in the letter (cheque or postal order)
Thanks
Al

HT4623 How can I get rid of this new update and go back to the previous one and how can I register a complaint with Apple?

How can I get rid of this new 7.0.2 update and go back to the previous one and how can I register a complaint with Apple?

You can't go back.
You can leave feedback: http://www.apple.com/feedback

How to make a formal complaint to Ofcom about BT?

How long does it take for a phone line to be activated for a new built property? In our case a new phone line takes 2.5 months already and is still not completed. And absolutely no line over the xmas and new year!
This is the time line of our phone line order:
08/10/13: order placed, engineer visit scheduled for 24/10/13;
24/10/13: engineer no show, no notification about the status;
between 24/10/13 to 08/11/13: numerous phone calls to BT, was told to chase developer because the problem was with them, BT openreach has to complete a survey on the outside before everything can move forward;
08/11/13: been informed by order management team that we will have an update by 15/11/13, obviously didn't happen;
18/11/13: been told the order got delayed again and the external planning was scheduled to complete on 03/12/13, engineer visit rescheduled for 06/12/13;
05/12/13: got a text message informing us the order got delayed (for the 3rd time) that there were 2 blockages outside for the line and we would be updated on 14/12/13 while another team from BT was telling me the engineer visit is going ahead; took an hour clarify that there would be no engineer visit and we would be updated on 14/12/13;
13/12/13: spoke to BT order management again, was assured that BT openreach engineer was onsite to clear the blockage, and we would be given an appointment on 14/12/13. no further delays was expected;
14/12/13: no phone call from BT all day;
16/12/13: called BT order management, was told BT Openreach engineer only managed to clear on blockage and the other one was schedule for 24/12/13, which is xmas eve! So this is a BT way of telling us that we won't have a phone line during the holiday season and an order of a telephone line will take into the new year!
This is 21st centry Britain we are talking about and a suburb London home we try to have a phone line installed. I am sure it won't even take that long in a remote island in the Pacific ocean! I wonder how regulators like Ofcom can turn a blind eye on the appalling services we get from the providers in this country. Would appreciate if anyone could let me know how to make a formal complaint about BT in this case. I don't care if it is BT openreach's problem, it is BT's collective failure for customer as a corporate!!!

Understand it might be a openreach issue and new build usually takes longer - and that's why we have been more than accommodating so far. the prob is that our contract relationship is with BT not Openreach. if BT cares about customer services, they they should be on the case with Openreach (since the latter is their supplier, there must be a service standard between the two otherwise Openreach could be the best place to work because they can unilaterally decide how long it takes them to do a job!)
Along the way we had msgs from BT order management saying we will update you on this date. Don't call us before that date but they failed even to give us the update on the day! Surely this is the culture of not delivering unpleasant msg.
I am 6 months pregnant and on top of another young child and work, having to get stressed about the whole fiasco is just not on! Let alone all the time and money wasted on this just for the basic household service!!

Re: How do I lodge a complaint?

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