How do I submit a complaint about an Apple store?

I want to lodge a complaint about the (lack of) service at the Apple store in Eaton Centre, Toronto, where I made a reservation for training, and no trainer showed up. The site does not include any information about how to actually contact Apple management. Thanks

No, you're question was about filing a complaint about the Toronto store. This is a user forum, not a complaint forum nor a line to Apple. Apple is not listening here.
If you want to send Apple feedback do so at Apple Feedback. If you want to resolve your issue with the specific store then call the store manager. We are all users like you. We cannot resolve your problem.

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How do I submit a complaint about a store employee?

My 75 year old mother was in FT Wayne Indiana visiting family and had an issue and was treated rudely by a verizon employee. She was quite shaken. I guess the guy was very impatient, mumbling curse words under his breath and was physically imposing. My mother will probably cancel her account she is so upset about the incident. I just feel like someone at Verizon should know about this.

billydoright, hearing what your Mother had toexperience is certainly one that is alarming to us. We do operate with integrity so it does concern us to hear this happened. We would love the chance to address all of your concerns for you and gather information from you that we don't ask for publicly. This is to protect your privacy as well as all parties involved. This is the sole reason we asked for the PM so that we can take care of this for you. We would love the opportunity to address this matter as well as provide feedback to the store location for the treatment you received.
VanetrisC_VZW
Follow us on Twitter @VZWSupport

How do I submit a complaint to Verizon?

Does anyone know if there is a way - other than posts in this forum - to submit a complaint to Verizon about its customer service? Or am I doomed to wander Verizon's barren wasteland of customer service for eternity? Several weeks ago, I called to order a premium channel and was offered a 50% discount. I accepted, the channel was turned on, and yesterday I received my bill, with the channel charged at full price. I called the same number again tonight to get the discount applied, and was told it could not be applied because the Verizon system did not show that I made any calls to Verizon...since 2012. Had it all been a dream?, I asked myself. But no, there on my bill it showed that I had clearly called to order the premium channel on March 27th. Looking back now, I'm not sure why, but I spent several minutes trying to understand how this could have happened, and why it could not be easily remedied by simply honoring the discount, but I had no success. I asked to escalate this with a supervisor, who I hoped would be able to solve the mystery of the missing discount for me. Wouldn't you know it, the rep informed me, the supervisors are all in a meeting! And, miraculously, it was scheduled to end exactly when the customer service office closes, so I would not be getting a return call tonight. I asked to submit a complaint, upon which I was told I could not submit a complaint about the discount, because there was no notation of the call on which I was offered said discount. Before my mind had a chance to explode, I asked if there were any other avenues for submitting a complaint about this. Surely that customer service rep is cackling to herself now, having delivered me into the kafkaesque hell that is the Verizon customer service website. Initially presuming some reasonableness in the design of a major website, I began by clicking on the "Contact Us" link for billing questions, and was rewarded with reams of options for registering my complaint; alas, they appear to have been written in white font on the white Verizon backdrop:Forging ahead, I imposed upon the friendly looking avatar in the upper right to ask the question, "How do I make a complaint?" The response was vexing indeed: I wondered, am I . . . the first one ever to complain to Verizon? How else to explain the machine's inability to comprehend such a simple request? Excited now, I pressed on for a solution, and found that I could try the Verizon support "community." So here I am, asking why Verizon would lead me on this path to air my complaint for all to see, my criticism snowballing, rather than provide an easy way to seek an answer to my original question. Unfortunately, unlike fictional travelers of an infinite loop, attempting to navigate Verizon's "customer support" has cost me an hour of my night and fair amount of my sanity. If anyone has any ideas how to escape this, they would be very much appreciated.

Two days now, I have been attempting to get an answer. Yes, I have a complaint. And, the documentation to support it exists. Have been a long time FiOS customer in Newton, MA (must be over 15 years). We were one of the first on our street to pioneer with Verizon. And, we have had nothing but great things to say about the product service, technical support (when needed) and the customer support (when needed). We are in the process of retiring to Virginia and on our list of "needs" was a FiOS wired home.On July 28th, Verizon confirmed FiOS was available in the actual UNIT we were looking to buy (this knowledge led us to seal the deal on the condo -- that's how important FiOS quality and service is to us!). Here is a copy of our resulting online Verizon FiOS order for service at the condo that we purchased on August 4th. I also have an accompanying transcript of the Chat discussion where an actual (as in "alive") customer service agent walked me through this order. We ordered all the same FiOS services as we had in Newton, FiOS to FiOS. (Note the titles "FiOS" that appear below on our actual order ).Service Address[address redacted]
RICHMOND, VA, 23231Order InfoOrder number: VA111... [redacted]
Order date: Jul 28, 2015View a copy of your Billing EstimateIncluded in this order:FiOS Internet 30 Mbps/ 5 MbpsFiOS TV Ultimate HDVoiceView Channel LineupOn August 5th, the Verizon technician arrived as scheduled to complete the hook up to FiOS. Let's get to the point. What we have in our condo is internet, cable tv, and phone (yep, the bundle) delivered over a DSL phone line! Yes, FiOS fiber optic is connected to the building's basement. And ends there. From that point on, a telephone wire is used to connect the condo down to the FiOS line in the basement. A DSL telephone wire (from the stone ages!!) that is incapable of providing FiOS quality and speed. This deception has led us to purchasing a home that does not have the Verizon services promised by Verizon. To say we're disappointed does not even BEGIN to capture the emotions we are experiencing.VERIZON: Will someone there, with authority, contact us about running coax cable instead of telephone wire and make this right?

How can I lodge a complaint about Adobe Flash Player?

How can I lodge a complaint about Adobe Flash Player? When I updated Adobe Flash Player this morning it also installed a McAfee scanning software without any warning or notification. I find this totally unacceptable. But I cannot find any information on the Adobe website that will allow me to lodge my complaint. Which I also find totally unacceptable.
Ho hum.

This is a an old complaint. I would have thoughtas much bad karma as Adobe has received would have stopped this practice espcially since it found that many time McAfeee either gets protection signatures wrong or cause more problems than it fixes.
I don't know whether mailto:[email protected] is still effective.
At one time a disgruntled Adobe products user created a FaceBook or twitter page. And many in past have claimed when there complaints got ignored or laughed at by Adobe. They suddenly got action whe airring their complaint on this FaceBook or Twitter page.
There should be a big warning Box stating:
Adobe is about to install a package Called McAfee on your computer. If you do not wish to instal click checkmark here.
Do you wish have Adobe install Products not requested on your computer yes__ or no__ please use a √
And to adhere to wishes of the customer.

How to file complaint against an Apple store?

Hi, I would like to know please how to file this complaint against an apple store:
Dear Apple support,
I have a MacBook Pro (Model No: A1226 ans SN: w87***x91) which I purchased from "Apple Line" store (http://www.appleline.com.eg) August 2007. The problem is, on December 2008 it suddenly stopped working. Apple Line told me it needs a new Motherboard and that it will cost me around 1,272 US$! or, as an option, they can buy my MacBook for around 170 US$!!! (The same MacBook I bought from them for around 2,730$!!!).
Asking another store, "Sync" http://www.syncegypt.com/, I was told that Apple offers free replacement for this model in particular, due to some graphics card failure (http://support.apple.com/kb/TS2377) even if after warranty for as long as two years.
The problem is that they told me I need to pay about 400$ shipment fees for that!!!
Please tell me how to get it repaired for free as Apple announced (Or replace it even with a newer model and pay the extra cost)
Also consider this an official complaint against your resellers giving me false and misleading information all the time which lead to a great deal of harm, waste of time and losses.
Thank you and best regards...
<Edited by Moderator>

Good luck with that. First, be aware that Apple doesn't read these forums, its user to user, You need to contact AppleCare for further assistance.
Second, you purchased your item from an Apple Authorized reseller -- that was NOT an official Apple Store...most users here aren't going to be able to help you or even advise you what to further look at, nor how to get it repaired in Egypt.
Third, sorry about your problems, but charging for shipping for repairs is pretty standard, and they often charge more for people in other countries than we pay here in the US...
Hope you get your problems resolved, but this forum isn't the right place for this.

Where can I start a topic about terrible Apple Store experience in here?

Dear Forum User,
I was wondering whether I could start a topic about the Apple store experience in this forum? Please guide me in proper direction.
I have been a faithful Apple customer for almost 3 years and use the whole Apple ecosystem for home and business. Up to few months ago I had never seen anything from Apple but professionalism and quality. However, waiting in front of the Apple store at 6am in Montreal and then facing extremely rude Apple employees who treat customers with humiliation and disrespect, I thought I somehow need to find a way to complaint more effectively.
I think it would be appropriate to have a topic in this forum to discuss the horrors of the Apple store.
Best Regards
Esfandiar Amir Rahimi

You know we are just other Mac users. Not to excuse what happened, but I have been reading that the Apple Store employees have been asked to work overtime and they are deluged with work and crazy hours.
You could write something here, which will go to Apple directly -- don't know really, how much attention it will get, though. In addition, I would get the store manager on the phone and give him or her an earful. That might be the most effective option.
http://www.apple.com/contact/feedback.html

How do i get a refund from the apple store?

how do i get a refund from the apple store. I hate the Final Cut Pro. I tried to contact costumer service and all it does is send me in circles

You need to let go of everything you ever knew about using editing software and look at few tutorials. After years of using Final Cut Express, I looked at FCPX and didn't understand it at all, but a few months later I finally decided to give it a second try knowing that it is an entirely different animal, and that I would have to start from scratch. I bought it, read a few tutorials, explored the menus, panes, functions, read this forum extensively, then tackled my first project. It took some diligence and patience, but I got it and I will never look back. My experience is that FCPX is far better than the previous Final Cut.
Read this: https://discussions.apple.com/thread/5251066?tstart=210

How can I change the CC size of Apple Store rented movies on the 3rd generation Apple TV (iOS 6.0)?

How can I change the CC size of Apple Store rented movies on the 3rd generation Apple TV (iOS 6.0)?

So, mich, according from what I've figured out that's not possible on Apple TV. What I actually think is lack of features. Any free software avaliable on Internet has suck a basic feature like that...
I've contacted Apple about it too, but I think they don't care about me!

How can I get an invoice from the Apple store note that the original invoice may be burned with the house though Bamkmkm Send to Olga miles is my new (email address removed)and Thanks

how can i get an invocce from the Apple store UK ?
Message was edited by: Host

Find the Apple Customer Support phone number for whichever country you're in and call them for assistance.

How much stock of iphone 5 will a apple store hold on the day of release.

How much stock of iphone 5 will a apple store hold on the day of release.

No one here could possibly know such a thing.

I accidentally deleted the program pages and Keynote how can I recover them? in the Apple store they paid steel ...

I accidentally deleted the program pages and Keynote how can I recover them? in the Apple store they paid steel ...

Any apps you've had installed on your iPad can be downloaded again.
Go to App Store on your iPad and select 'Updates' and then tap on Purchased. You can then view all purchases made on the iPad or purchases made on other devices by selecting the 'Not on this iPad' tab.
Regards,
Steve

In IPhoto, after I submit my book to the Apple store, it shows it uploading, but does not finish the process.

after I submit my book to the Apple store in I photo, it shows that it assembles and uploads, but does not finish the process. I cannot use the cancel button and have to force quit IPhoto to get out of the process.

Assuming you're referring to iPhoto on your Mac here are some potential fixes you can try:
1 -
Go to the System/Sharing preference pane and make sure Remote Apple Events is checked. If it is, uncheck it and then recheck and try ordering again.
2 -
Quit iPhoto.
From the Finder menu bar, choose Go > Utilities to access your Utilities folder (or press Shift-Command-U).
In your Utilities folder, open Keychain Access.
Find the "NetServices" entry in your Keychain Access window.
Select the "NetServices" entry and press the delete key.
Reopen iPhoto and attempt to place your order again.
You should be prompted to enter your account information if you deleted the Keychain entry successfully.
After entering your account information, you should be able to complete your order.
3 -
Boot into Safe Mode, Mac OS X: Starting up in Safe Mode, and try ordering from there.
Note: Create a proof pdf file of the book as described in this Apple document, iPhoto, Aperture: Previewing an order in iPhoto or Aperture, before ordering the book and keep the pdf file to compare with the printed copy when it arrives.

Hi I have iPhone 4 crack screen how much to replacement with anther one from apple store ?

Hi I have iPhone 4 crack screen how much to replacement with anther one from apple store ?

If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task. Start with Google to search for these.

How do I file a complaint about horrible, incompetent and negligent customer service?

I might sound super rambling but I am very frustrated and just tired of explaining the situation over and over and over.
On Wednesday, January 21st, I got a call from Verizon Loyalty Department about a "promotion", which I get $25 credit on each line if I upgrade with edge plan. I wasn't sure what phone to change, so I asked them to call me back on Friday. They called me on Thursday, but I couldn't get the call, so I called them on Friday and talked to the customer service. I wasn't still sure about the upgrades, so I asked them about the upgrades with $25 credit would still apply several weeks later if I decide to upgrade, the first representative whom I've talked to looked at my plan and said something like, "Yes, that is absolutely possible. I was looking through your plan, and since you are a loyal customer and ended your 2 year contract with us, I can give you $25 off on your each line. I asked them would I still get the $25 credit for each line when I upgrade to edge plan. He said yes because the $25 off that he is giving me is for the monthly charge and the edge plan $25 credit was for the equipment charges. So Month to Month $25 off was applied on the Jan 24th, and activated on 29th.
After I finally decided to upgrade my phone, I called Verizon customer service the next week. I do not recall the exact day but on 28th or 29th I called to upgrade it, and the second representative also assured me that the credits were going to happen, and then he offered me to bump down my data to 6 gb from 8 gb to save money because I use less then 6 gb each month. I bumped down to 6gb loyalty plan so I was only paying $60 per month instead of $70 per month. The representative told me I would be only paying around $120 per month. I forgot to ask my sister what phone she wanted to change, so I didn't upgrade it right a way. So only the data plan changed on that day.
I was extremely busy with my work for few weeks, and I finally called again to upgrade it, the third representative told me different old me that the previous representative was wrong about giving me another $25 credit when I upgrade with edge plan. So I ended up upgrading both of my lines with $25 credit on each line plus $60 for 6gb data. But she said I would be still paying less then what I normally pay, which is around $183. I upgraded and took me few days to receive my phone. I checked my bill and it was showing different than what I was told. I called again and explain all this thing again and the lady adjusted my data plan - 6gb loyalty plan for $50. She said she doesn't know what other representative was doing, but this will fix that I would only pay around $150-160 per month. After I got my phone, I called verizon to activate my phone (I don't really remember it was before or after, I just talked to them too many times and they have changed my promotions and plans too many times in very short time). He also confirmed $25 credit off for each line, but there was one time tax fee that none of the representative has mentioned while I asked bunch of questions about the upgrading fee and how much it would cost on the first month and etc.)
After all of that happened, I was settled and didn't think about the payment until I got $290 with only $15 credit on my bill. I called again and asked what happened and the representative told me she doesn't know why this happened and why the previous representatives told you something that weren't true. and I had to go through the explanation again. She said she fixed it and everything was taken care of.
I checked my bill today. My plan was changed to $90 for 6gb and I was paying $30 more than I originally paying which was around $180 and $50 more than I was supposed to pay. I called the representative today, explained the previous situation and asked why this happened. Basically he told me that all the previous representatives were lying to me. Are you kidding me? They were lying to me? How am I suppose to know if he wasn't "lying" to me? He said only thing he can do is change back to my original plan and amount, and I would pay $6 more than what I used to pay which was about $183.. I asked me if I would get the the 8gb back. He told me that isn't possible. The change did not happen so far. I am tired of calling verizon and more tired of getting different answers from different representative.
I am seriously concerning about changing my service to different carrier. I have to call the verizon every single month when there is a change in my plan. If they were really lying about the promotion and plan just to sell more service, they should be suspended or fired or something, and I need my money back for overcharged fee and need some kind of compensation for my wasted time and stress I got from this.

Okay. You are just missing the whole point, and I am not saying anything after this. I did go to the website to read about the edge plan after I got a call from the loyalty department. I asked the questions on some parts I didn't understand (or was confused of) to the representatives. But my main question was whether I was getting $25 credit and in what conditions. They all answered differently to the same question. (My original question - Do I get the $25 credit with edge plan?- One rep. offered me that month to month $25 off before my upgrade. Other rep. confirmed $25 off plus $25 credit with edge and offered bumping down data plan to save extra money. Another rep denied $25 off plus $25 credit with edge but confirmed decrease in my monthly payment by bumping down the data plan. Other rep denied both. You see what I am talking about? I asked one question to begin with: am I getting the $25 credit with edge upgrade plan - and they are the one who offered me different promotions and offers)
I also left the part that I actually went to the website and 'researched' the different plans that all the representatives were talking about after I hung up on the phone each time. I joined the forum today because I wanted to know where and how I could file the complaints on verizon customer service after today's call. I should have been more clear on what I was asking, but I thought I was clear enough on my title "How do I file a complaint...?" Yes I am angry at the fact I didn't get what I thought I was getting, but I am more frustrated the fact every single time I talked to the customer service I get an answer from the rep. I am on the phone, saying "Previous representative you've talked were wrong about this," or "They were lying." The representative, then, would fix my issue, but I would still get the conflicted bills. Don't I suppose to call the customer service to fix it? What's the customer service for if it's not for that?

How i can submit a complain about hardware problem in Macbook Pro early 2011?

Hello every one,
I bought my Macbook on September 2011, and it worked fine with me for about 1.5 years, but suddenly i got freezed screen when it was on the discrete graphic card, then the same problem happened with the integrated one. and now a gray screen come after the startup apple logo, and the computer is not working. When i searched about this problem on the internet i found that many people faced the same problem and the solution is changing the main board, which will cost a lot of money. And when i contacted the custmer service, they reject to agree that this is a manufacturing problem and they insist that i should pay to get the problem solved because the warranty is just one year. So i want to know how can i contact Apple to complain about this issue, because they should extend the warranty about this problem because it happened for many computers from this generation.
thank you in advance.

I went to Apple store and they confirmed the problem as a problem in the main board or the main board and the screen. and here are some links for similar problem with the same model:
https://discussions.apple.com/thread/4637833?start=0&tstart=0
https://discussions.apple.com/thread/2768351?start=195&tstart=0
thanks

How do I submit a complaint about an Apple store?

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