Re: I can't get my printer to print Faxes or HPE Print. Printer working fine and it is connected to
When trying to access eFax, it says that the printer is not connected wirelessly. I tried the confirmed fix, do I need to reboot the printer?
Hi @GTsr1
Welcome to the HP Support Forums. I understand that you are getting a connection error message when attempting to use eFax.
If you have an Envy 110, Envy 1145, Photosmart 7510, Photosmart 7515, or a Photosmart eStation, please refer to this post by @PrintApper regarding eFax titled eFax users - please read. It has the information regarding the eFax feature.
If you don’t have one of the above printers, please try setting a manual IP address and manual DNS servers for the printer. I have included a link to another post that has the steps, including screen shots, on how to do this. These steps are applicable for the Photosmart and Envy printer series despite the screen shots show a Photosmart 7510 printer.
If the above doesn’t help, please provide some additional information.
What model and product number of HP printer do you have? How Do I Find My Model Number or Product Number?
How is the printer still connected to your wireless network?
What operating system are you using? whatsmyos.com
Thank you and I look forward to hearing from you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP
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Follow us on Twitter @VZWSupport
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