Re: ISU and BI

Hi All,
I have some question related to ISU and BI. Any one can help me out.
1) Is it ISU is separate server or component of ECC ?
2) What is the Architecture of ISU?
3) As a BI consultant what are we need to know in ISU
4) Any setting we do, to extract the data to BI.
Any scenarios, so that I can understant more easily
Thanks in advance.
Regards,
Tracy

Hi,
1) Is it ISU is separate server or component of ECC ? - component of ECC, you can say subset of ECC
2) What is the Architecture of ISU? - It is mainly for Industry specific
3) As a BI consultant what are we need to know in ISU- We need to know the Process flow in ISU modules
4) Any setting we do, to extract the data to BI. - To extract data to BW , you need to do mass run , few settings specific to that particular datasources etc. You can refer this link- http://help.sap.com/saphelp_nw70/helpdata/en/05/d4463ceecc043ae10000000a114084/frameset.htm.
Go to the particular module which you are going to implement & refer the Datasource document.
Regards,
Asish

Similar Messages

Replication of Custom Fields from CRM to ISU and Vice versa

Hi Experts,
We are working on adding Z fields on BP level. For this how does the replication of the values takes place from CRM to ISU or vice versa. What are the middleware enhancement we need to do in CRM side or in the ISU side. We would add the fields on web UI crm side by AET but at ISU side how we need to do that and how would the field values replicate in both the system.
A approach for adding BP custom fields in CRM and its interaction with ISU and vice versa would be appriciated.
Thanks,
Mayur

Excuse, you may enter more in detail?
I have created a custom field on BP using the AET would now like to replicate this custom field in BP also in ISU.
I can do all this using the EEWB, but I would avoid it, since, in ISU we already have custom fields on BP, I just can not link them with CRM.

Difference or relation b/w ISU and CCS

Hi,
Please explain the relation or difference between ISU and CCS
Thanks and Regards

HI
I hope u r asking between isu and css which is customer self service..
isu it self is called as isu/ccs
may be u can know differzz between isu.ccs and isu.css
customer self service is the concept through which customer can make all updates in the utility website available on line
where as in in isu.ccs it the sipport provided from the call center agent
kr
raj
raj

ISU and general ECC 6.0 functions in same client

Dear experts,
This might seem very similar to many questions asked, but I seem to have no concrete answer to my question.
I know that ISU comes integrated with ECC 6.0 but our Basis consultant is saying that we cannot have ISU functions and ECC general functionalities in the same client.
Is this true? Or can we use all ISU and ECC 6.0 general functions in the same client?

Animesh:
As I mentioned in my reply, there is no technical restriction as to why ISU and ECC would be implemented in separate clients. Doing it that way will increase work for implementation as you are disrupting normal integration processes. In my experience, maybe only 5% of customers separate the functions and this is due to business requirements. the overwhelming majority implement them in one client so as to make use of standard integration of business processes.
regards,
bill.

What is ISU and CRM?

Can u give me information about ISU and CRM

Hi,
you may try this link first:
SAP CRM
Its a module which focus more on the customer focus and relationships maintained between the customer and the client.It focus more on various channels like Portal,Internet Sales,Telesales,Mobile Sales etc..
.CRM provides us with a 360 degree view of the customer.
2.In R/3 System we have the departmentalised approach and so for example if we need to get an information like "I have a 15 year old customer who likes Red Ferrari" its possible only in CRM and not in ERP.To be more clear,
Check out this link:
http://www.ebusinessteam.com/article.php?search=CRM%20and%20ERP:%20Two%20Worlds%20Apart,%20Two%20Worlds%20Alike
Read following,
3.ERP tries to build basis informational kernel for support of almost all operational and financial corporate process.CRM focuses on ways customers can be directly contacted .CRM can procatively identify and obtain better knowledge of requirement and needs of and successfully respond to the customers preference.
4.CRM is a business strategy supported by numersous system rather than system itself like ERP.New departments like marketing and custgomer interation centers came into play.
Check the below links :
Links to CRM Documentation
Brainstorming Discussion - Links to CRM Documentation
http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/html/BBLibrary.htm
/message/1863167#1863167 [original link is broken]
http://www.ixos.com/local/es/home/products/pro-integration/pro-integration-crm/pro-integration-crm-sap.htm
http://wiki.ittoolbox.com/index.php/Topic:MySAP_ERP
http://www.cadservices.nl/site/cadservices/28/27/Designer_mySAP_PLM_2005.pdf
http://www.unevoc.unesco.org/southernafrica/8-km/SAPKW_SolutionBrief.pdf
CRM material
http://help.sap.com/saphelp_erp2005/helpdata/en/06/4f220a51d173478a0d60f01645d914/frameset.htm
http://help.sap.com/saphelp_erp2005/helpdata/en/6a/0e1d3ba1f2ab13e10000000a11402f/frameset.htm
ISU:
Please check the link below :
http://help.sap.com/saphelp_utilities472/helpdata/en/c6/4dce68eafc11d18a030000e829fbbd/frameset.htm
Also check this ISU related table link.
http://www.sapetabap.com/ovidentia/index.php?tg=fileman&idx=get&inl=1&id=4&gr=Y&path=ABAP_TABLES&file=DB_for_ISU.ppt#256,1,Slide 1
Reward Points if found helpfull..
Cheers,
Chandra Sekhar.

Business scenario..for ISU and integration with R/3 modules..

Scenario:
1.     Client is providing Utility services to the customer and also to its own employees.
The service is also consumed by the employees who are treated as contract partners in ISU. The constraint is that the utility bill has to be deducted from their payroll, which is deducted monthly using a wage type from their pay roll, which is in SAP R/3.
2.     Similarly some of the contract partners are also vendors to the client (the vendor and contract partner is same). The consumption of utility bill is adjusted to the payment made by the client to vendor.
Questions :
1.     How we can deduct the utility bill of the employees from their payroll. Is there any integration of ISU with HR ?
2.               Also how can we clear the receivables in FICA since data can be pushed from FICA to FICO thru reconciliation keys but not vice versa ?
3.     How can the utility bill be deducted from vendors account and there is no standard link between vendor master to contract partner in ISU.
     Can anybody suggest any standard solution for these two scenarios or any work arounds .
Early solutions are highly appriciated
Thanks and Regards

Hello,
Please look into my answers below:
Questions:
1.     How we can deduct the utility bill of the employees from their payroll. Is there any integration of ISU with HR?
i.     There is no integration between ISU with HR. What you need to do is that create separate account determination id <say HR> and use this id in Contract account to identify that a particular contract account is an employee related ID.
ii.     Now at the end of the day or month collect the O/s balances of all the employee contracts in a form of flat file, use a BDC program to update the data in the HR table PA0014 <Please confirm with your HR colleague too> so that their pay would be = Actual payroll-Amount due.
iii.     After the above step, make sure that you run FPY1 <Payment run program> to clear all employee open items. You can have a separate payment method for Employees and attach the same in contract account
iv.     You can create a separate Z table to map Employee ID with a contract number so that during creation of flat file in step 1.ii above, your job becomes easier.
2. Also how can we clear the receivables in FICA since data can be pushed from FICA to FICO thru reconciliation keys but not vice versa?
i.     Please refer to point 1.iv above. You need to run FPY1 Payment run to clear employee receivables in FICA.
3. How can the utility bill be deducted from vendors account and there is no standard link between vendor master to contract partner in ISU.
i.     There is no integration between ISU with AP. What you need to do is that create separate account determination id <say AP> and use this id in Contract account to identify that a particular contract account is a Vendor related ID.
ii.     Now at the end of the day or month collect the O/s balances of all the vendors in a form of flat file, use a BDC program to update the data in the AP table BSIK so that amount to be collected from vendor = Actual amount-Amount due.
iii.     After the above step, make sure that you run FPY1 <Payment run program> to clear all Vendor open items. You can have a separate payment method for Vendor-Contract Accounts and attach the same in contract account
iv.     You can create a separate Z table to map Vendor number with a contract number so that during creation of flat file in step 1.ii above, your job becomes easier.
Additional points to be considered
1.     Check if at all separate clearing rules are needed for Employee- Contract accounts, Vendor-Contract Accounts & other contract accounts.
2.     Verify FM COMPUTE_CONTRACT ACCOUNT_BALANCES is useful in obtaining the balances of contract accounts <I do not have SAP ISU active system with me else I would have provided correct FM>
3.     There may be performance issues based on the volumes of the data.
Rgds
Rajendra

Sap ISU and CRM

We are implementing SAP ISU with Billing and Invoicing, next step would be the implementation of CRM for Utilities. In a part we are using the installation guide of Best Practices for Water Utilities, which presuppose the implementation of CRM. My question is the following: is it possible to do the implementation of billing and invoicing in ERP and afterwards move the billing and invoicing to CRM, without any big efforts?
Thanks in advance
Maja

Maja,
The IS-U billing engine sits in the SAP for Utilities system. Today, there is not such a thing in the CRM system you can use to do the same. Same it is for invoicing, bill print etc. not to speak of FI-CA. You can't even replicate these objects to CRM.
The Water Template is not referring to such a thing. It is only levelling he way to a replication the standard objects, such as, business partner, from the ERP system to the CRM system.
I hope this answers your question.
Kind regards,
Fritz

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Hi,
we have SCSM 2010 with default reports. One very common quarterly requirement is that list of incidents for an analyst which is shown does not have any details of the incident.
i would like to get a column to display the following 2 data fields :
the original incident description and analyst comments on how the incident was resolved.
can anyone help out in this regards ?
Regards
Zaid

Hi Andreas,
Thanks, yes i can see a lot of other table details too that mught come handy later :). ok so the report that i run from the console Incident > List of incident > basically pulls data from this table ?
Instead of changing the original report, i would like to copy the original report and do the changes to that one.
how do i do that ? this is my first actual SQL / reporting interaction. so i may need some assistance. :)
here is what i ahev done so far :
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inside there i can see the report i want to copy i.e listofincident report and the rpdl files.
2) i created a new folder "custom reports" in systemcenter>servicemanager>custom_reports
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4) how do i modify the report to include the ResolutionDescription and Description column
thanks for the help.
regards
zaid.

I have configured ISU and CRM

I have configured both CRM and IS-U
in the my CRM have assigned the roles of marketing, sales, service
so i get all the menus related to these sub modules on the web.
I want use CCS on the for creating business agreements and contracts on the web.
what is role i need to assign to my user id to get this?
do I need to any additional configuration to achieve the same?

Hi,
Please use the business role "SALESPRO" in SAP CRM 2007, in order to create BP account and corresponding business agreements.
During the save of the business agreement, the SAP CRM Middleware will start the adapter object BUPA_MAIN and will send a Bdoc to the OLTP system, creating the Contract Account.
I hope it helps!
Regards,
Gabriel Santana

Difference between ISU ABAP and normal ABAP

Hi ,
Can anyone tell me what is the difference between ISU ABAP and normal ABAP..Is there any difference..if So..what is the difference...also it will be veryuseful if any one has document regarding ISU ABAP..
Thanks & Regards.
Srini.

Hi,
From technical point of view, there is no difference, Instead of using R/3 tables you will be using IS-U tables in you select queries etc...
Functionally there are differnce in ISU and R/3 (SD/MM/PM/FI etc..)
Regards
Shiva

CRM 7.0 and ISU configuration

Hi All
I went through all documentation on help, Itu255, sdn and trying to configure the crm + ISU system
I have few questions on both ISU and CRM side
1) I have assigned UTIL_IC parameter value under SU3
I get excatly what i wanted in my weblogin as utilities menu.
2) under pppoma_crm I have assigned my user to one of the org nodes
do I need to manintain anything under function and attributes?
by default it is sales
3) I could successfully create a business partner under crm 7.0 GUI, where If I try to create business partner in web I get
error as "business partner type 0001 does not exist" what is the reason for this
4) I did all configuration on connection object, premise, devcie, POd, contract number and other nodes in
ISU system. configured RFC user between CRM and ISU . after all this in my CRM web serach criteria i dont find any data
obviously i have not downloaded anything from ISU to CRM yet. before I do this what config is required on CRM side?
after CRM config what downlaod steps do I need to follow
in a nutshell I need config step in ISU and CRM for successfull contract creation
can anyone help me on this?

Hi Nitin,
First of all create the KB and Runtime version for ur configurable products(Variant configuration products ) in ECC.
Then activate the IPC, download the KR and Runtime Version (SCE). Create your own Application Customer confiruation in XCM component and the link look http://<host>:<port>/<web app name>/admin/xcm/init.do.
Then go to the table COMM_IPC_PROP and maintaint the table entry with the Application Customer Configuration in XCM for Product and also for sales order if you are using the Sales order for the configurable products...
and also u need to maintain the IPC server setting in the table COMM_IPC_URL.
Please let me know if you need any thing else...
Regards
Vinod

Differences between sapr3 and isu

Hi All,
Can anybody explain differences between isu and sapr3
Thanks,
Satya

Hi Satya ,
SAP R3 is for the General industry/Organization.SAP after studying and Analyzing the Fortune 500 Companies came up with the Best Process that suits most of the Industries however For few of the Industry Segments SAP came up with its VERTICALS like IS-Retail,IS-Utilities,Etc which will suit the industry requirement.
Few of the Process and Configurations in IS-Utility will differ from that of the SAP-R3
Rgds
SVU123

Service Notification and service order in ISU

Dear's
I want to know that how to configure Service notification and service order in ISU and in ISU their is any posibility if i put a note with meter reading the notification is auto genrate?
Witing for your positive responce
Regards,
Syed Zahoor Ahmed

Check out [Work Management Help for ISU|http://help.sap.com/saphelp_utilities472/helpdata/en/c6/4dc955eafc11d18a030000e829fbbd/frameset.htm].
Then you can go to your sandbox SPRO and try the configuration.
For note question, I am not sure whether I understand it correctly. If you want to automatically create MR from the note that you put in notification. There is not configuration for that. you need an enhancement.
Chaiphon

"The file is damaged and could not be repaired" error when trying to open a PDF in Reader

A few of our employess (only 3 out of over 100 so far) have been getting the error, "The file is damaged and could not be repaired" when trying to open some PDFs. Other people are able to open the same PDF files with no error. It's happening on about 10% of the time. I've read a bunch of threads here with this isue and tried some suggested fixes and nothing has resolved the issue. Here is what I have found works and does not work and the info on their computers:
Computers:
1 Dell Vostro desktop running WIndows 7
1 Toshiba Satellite C55 runnign Windows 8
1 Samsung ATIV Book 4 running Windows 8
All using Adobe Reader XI but we did uninstall that version and tried previous versions and still got the error.
Did Not Work:
As suggested by the company that we use online for claims adjustments where this error is occuring, we tried using a different PDF creator since the files were created using a free PDF creator by the employees. PDF995 and PDFcreator (pdfforge) did not resolve the issue. I then created the PDFs with my Adobe Acrobat, uploaded from my computer to the online program, and that did not resolve the issue.
Saving the file to hard drive and then opening in Adobe did not work.
Turning off Protected Mode and Enhanced Security did not work.
Compatibility View settings enabled in Internet Explorer 10 did not resolve the issue. The previously mentioned claims adjustment software company we use online was code for IE so is not fully compatible with other browsers.
That being said I did try to open the PDF files in Chrome and it also did not work. Same error message.
Does work:
I download the file they cannot open onto my hard drive, open in Adobe Acrobat, Save as a pdf, then email it to them and they can open it via email attachment.
If they close the error and continue trying to open the file over and over sometimes it will eventually open.
Is there a setting in Windows that is preventing them from opening a small % of files some of the time? Thanks in advance for any help!
James

If anyone is reading this still looking for what caused the issue and how to fix it here is what I discovered.
The antivirus program our company uses, Bitdefender Antivirus Plus, was causing some of the PDF files not to open. After troubleshooting the different modules and settings the culprit was..
Scan SSL in Privacy Control Settings. Turning it OFF solved the problem and all the PDF files that previously would not open now open just fine. This issue has been sent to Bitdefender for them to review. If you use a different antivirus program and are having this issue try locating the Scan SSL setting and see if turning it off solves the problem.

Dunning by dunning procedure and collection strategy

Hi All,
Have some questions around dunning.
1. Can dunning by dunning procedure and collection strategy coexist in the same company code - if this cannot be achieved by config can it be achieved by development - can we have something like account determination IDs of X to use dunning procedure, account determination IDs of Y to use collection strategy?
2. If the answer to 1. is no, can one company code use dunning procedure and another company code use collection strategy?
3. What is SAP's (or any other proven) recommended approach to migrate a production system utilising dunning by dunning procedure to dunning by collection strategy?
Cheers.

Have a look
SAP-ISU will be used to carry out initial collection activities. Initial 1 or 2 reminder letters (based on the customer type, Live or Closed) will generated from SAP-ISU. Thereafter, the account will be managed in Tallyman. Thus, all the subsequent activities, such as sending further reminder letters, sending debt to collection agencies, carry out warrant activities and taking customers to court will be carried out in Tallyman system. During the time, the account is in Tallyman, no dunning activities will be carried out in SAP.
There will be daily interfaces from SAP-ISU to Tallyman to update Tallyman of Accounts that have passed a certain dunning level in SAP-ISU and any changes to the account that are currently being managed in Tallyman. Similarly there will be interfaces from Tallyman to SAP to update SAP of Accounts, that have been marked for write off in Tallyman. Fees and Charges that have been applied in Tallyman, for example court fees, warrant fees etc.
Regards
Shashi
Edited by: shashi jha on Mar 31, 2010 8:10 AM

Re: ISU and BI

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