Service Notification and service order in ISU

Dear's
I want to know that how to configure Service notification and service order in ISU and in ISU their is any posibility if i put a note with meter reading the notification is auto genrate?
Witing for your positive responce
Regards,
Syed Zahoor Ahmed

Check out [Work Management Help for ISU|http://help.sap.com/saphelp_utilities472/helpdata/en/c6/4dc955eafc11d18a030000e829fbbd/frameset.htm].
Then you can go to your sandbox SPRO and try the configuration.
For note question, I am not sure whether I understand it correctly. If you want to automatically create MR from the note that you put in notification. There is not configuration for that. you need an enhancement.
Chaiphon

Similar Messages

Archive service notification and service orders

Hello
We need to remove few service notification and service orders from the system.These were created by mistake and now we want to remove those orders and notificaiton from the system
Please explain with required transactions.
Regards
Santosh

Check preconditions for archiving notification :
1) The notification has been marked as u201Ccompletedu201D in Change Notification.
To archive notifications, go to transaction SARA. The archiving object for Notification is NM_QMEL.
Click on the Write button in the initial screen of Archive Administration to start an archive session of archiving notifications.
RQARCNMA u2013 Archive Notifications
RQARCNMD u2013 Delete Notifications
hope that your problem will be solved.

Link Between Service Notification and Sales Order

Hi All,
In our business process, we will create sales order from Service Notification and we can see the same in the Document flow. But when i check in the VBFA table, there are no entries. I would like to know how the document flow is updated without updating the VBFA Table or is there any other table gets updated for this flow.
Please guide me.
With Regards
Vinu.N

Hello Vinu
For one Sales Order # figures in Notification header table- VIQMEL-VBELN.
Similarly Notification # figures in Sales Order Header table- VBAK-QMNUM
That is a solid link right there.
I Also guess technical objects like Equipment, Serial number also form link between the Sales and Service Documents.
Also check out the logic in document flow program RIBELF20, may be it will give you the clues to the problem.
Hope this helps.

Control/Default values in Service Notifications and Service Orders

Hi all,
When in transaction IW52 and IW32 I know you can maintain a set of default values for when you are either creating a Service Notificaiton and/or a Service Order.
My scenario is as follows:-
User 1 has a set of default values and it contains Work Centre A. User 1 then creates a Service Notification.
User 2 has a set of default values and it contains Work Centre B. User 2 then reviews the Service Notification created by User 1 and wishes to create a Service Order.
When User 2 creates the Service Order, the default value for the Work Centre is using User 1's Work Centre (Work centre A) and not their own Work Centre of Work Centre B?
What is stopping User 2 picking up their own Work Centre of Work Centre B when they want to create a Service Order from a Service Notification?

Gary,
The order takes its data from the notification (which got it from USER1's defaults).
What you need to do is change the notification work centre to that of USER2's preferred default value.
There is no standard setting for this. However, all is not lost. It may be possible by misuing one of the order user-exits
PeteA

Creation of Service Notification and filling certain fields

Hi,
I am trying to create a service notification document from inside dunning activity (TR FBVB).
The steps that I followed are
A custom FM is configured which is called after dunning event ISU_DUNNING_BLOCK_DEVICE_0350. This std FM creates a disconnection order number which can be seen via TR EC87. This EC87 transaction has a tab for service orders created via it.
The custom FM configured is called after standard FM is used to get disconnection order and then we are using FM ISU_S_DISCDOC_CHANGE. This FM creates the relevant service notification document for the disconnection order.
The problem we face in here is the equipment number, connection number, installation, material, serial number created via the FM ISU_S_DISCDOC_CHANGE is blank.
Our requirement is to have the service notification created via the above fields populated in it.
Kindly suggest is there any alternative to get those fields populated in the service notification (TR IW53)
Regards,
Imran

hi eshwar
you can create service order by using the service notification,
create service notification using IW54 after entering the details select the Service notification in the menu and select the service order create OR press the Order buttom ,and enter the order type you want to create
hope this will clear you
regards
thyagarajan

Service prod in service contract and service order thro RRB!

Hi,
I have service contract with service product say Rep_service with 1 Hr rate as 100 USD in place for a particular equipment with serial number.
I have received a complaint now I am raising a service order SM01 service order with contract
I have maintained the same equipment number in the Service order as in service contract
and selected the service contract too.
i have operations and material consumption for service order.
When I run DP90 RRB the material determined is Service (different service product) based on my DIP profile, (should I maintain the same service product in DIP profile as in service contract or any other service prod can be maintained). What happens to this billing document generated from DP90?
And my service order settles to service contract.
I think when service contract is in place then to generate billing I will use only service contract as reference.
Please suggest me how to go about it.
Kindly if possible give me some link to documents.
Regards,
N.Nagaraju

Hi Nagaraju,
First of all, you can bill Service Contract and Service Order differently. This is because you may wish to charge contract fees irrespective of whether service occurs or not.
Secondly, while maintaining DIP profile, you can use different material from the one used in contract. Just make sure that it gives explanation as to what service was performed so that customer will understand the invoice.
DP90 will generate Debit memo request. You will need to create billing document against this using VF01.
When you settle the service order (KO88), it will be settled against service contract.
Please let me know if you need any further information.
Regards,
Aaditya.

Replicating Service contracts and Service orders from ECC 6.0 to CRM 2007

Hi CRM Gurus,
How can we replicate Service contracts and Service orders from ECC 6.0 and CRM 2007. Any pointers to do this?
Please let me know.
Best regards,
Vinay

Vinay,
I dont think you need any Middleware adaptor objects for CRM Request download .
You need to create a request in CRM using R3AR2 . Here you need to provide the R/3 table name and field name to download the service document along with Document ID
You can monitor your request download in txn R3AR4.
But as MCG rightly told , you should have done all requried customized settigns before downloading service documents .
Regards
Dinesh

Difference between service request and service order

hi all,
What is the differnce between service request and service order? when to use what?
Thanks
Raghav

Service Order -> "You use service orders to record the details of a one-off service agreed upon by a service provider and a service recipient. Service orders contain all the information needed to plan, execute, and bill for a service."
Service Request -> "You use service request management to reliably submit, dispatch, approve, monitor, and fulfill requests for service by your customers. Service requests can be used internally by companies where a department delivers services, for example, in shared service center scenarios, as well as in external customer-facing scenarios.
Service requests can be logged through a service desk, directly by the service personnel, or by the users themselves into the system and then, if necessary, can be dispatched to the appropriate personnel for service delivery."
Taken from http://help.sap.com/
Rg,
Harshit

User status for Notification and Work order

We generate Service Notification IW26. I have already configured user status like PMND (Planning order not done), AWOP (Awaiting ordered parts) etc. in the Work order a while ago. Now the user wants same User status to the Notification as well. I like to know from experts what is the value added to have the same user status for both Notification and Work Order?
Do you have any suggestions?

Hey Chandra,
The customer intent behind this requirement must be to check in reporting / List Display Transaction about the Order Status. If they want to know looking at a Pending Notification List about the Order Status, you can always provide similar report using SAP Query Builder or with help of your Developer.
Apart from that If the Requirement is to have these User Statuses in Notification itself, Please advice them that it will be extra activity while performing transaction.
I dont see any other benefit of having User Statuses added to Notification as well.
Do let me know if you have some more info on Why Customer is requesting this....
Regards,
Avi

Service PO and Service Entry Sheets Question

Hi Guru,
I need some advice on the following questions in service PO and service entry sheets.
1) How can i change the default unit of measure in service PO? where is this in customizing?
2) How can i turn off the message "No message record could
be found for output of message.Save anyway?" when i try to accept a service entry sheet entry?
3)Can someone share with me the business process for service PO?
Is it a must to do MIRO against the service entry sheet? How does the the person who is performing the MIRO transaction knows the service entry sheet number?
Thanks.
Zhulk

HI,
Following are answers to some of your questions -
1) What do you mean by default unit measure? If this is the unit of Service, then you may change this in Service Master (T Code AC03). If the unit is at line item, then it should be AU, because you may order multiple services under one line each having different units of measure.
2) The message "No message record could be found for output of message. Save anyway?" is displayed because, you have not maintained output message for service entry sheet. Either define the output or remove the warning message at Attributes of system messages.
3) The process of service PO is same as material PO. The difference is that the item category for service PO is 'D' & then you maitain services for the line item either with or without service master. After completion of service, you create service entry sheet at transaction code ML81N & after accepting the service entry sheet, service entry sheet based GRN is prepared. The person who is posting MIRO is not required to know Service Entry Sheet number to post MIRO. The system automatically checks the service entry sheets accepted. Anyway, the service entry sheet number can be displayed at Purchase Order History tab of the conccerned PO at PO display option (T Code ME23N).
Hope your query is fulfilled.
Reward points if the answer is helpful.
Regards,
Prashant Kolhatkar

Pricing procedure for Service PO and Service Entry Sheet

Hi
Can the same pricing procedure be used for Service PO and Service Entry Sheet? What is the purpose of creating a seperate pricing procedure for service entry sheet?
Regards
Soumen

There is no separate pricing procedure for Service Entry Sheet. Whatever the schema is determined in Service PO, the price is calcuated during service entry sheet. However you can maintain separate calculation schema for service purchase orders.
This schema will be determined based on the schema group assigned in Vendor Master.

Responsible Service Org and Service Team (partner function)

Hi all CRM gurus,
I'm trying to understand the reasons behind the following design and I hope someone can clarify some points for me:
1. Organisation structure in CRM is set up with service organisation followed by service team, e.g.
ABC Company
|_Call Center 1 (the service organisation indicator under Function is selected)
|_ Region A
                   |_ Service Team A (the local service team indicator under Function is selected)
                                 |_ User Nancy
|_Call Center 2 (the service organisation indicator under Function is selected)
|_ Region B (the service organisation indicator under Function is selected)
                   |_Service Team B (the local service team indicator under Function is selected)
                                 |_ User Mary
2. Organisation determination is set up using rule 14000148 and assigned to the transaction type Z001 for interaction transaction.
3. A service team partner function is created and set up to be determined automatically via the user's assignment in the org structure (14000148). This partner is configured to be made available on the interaction record screen.
4. When a new interaction is created by user Nancy, the system automatically derives the following
Responsible service org = 'Service Team A'
Service organisation = 'Call Center 1'
Service team partner = 'Service Team A'
5. When user Nancy decides that this call should be looked after by another group, she assigns the user Mary and changes the Service team partner to 'Service Team B'. The reason why she has to change the service team partner manually is that the system does not automatically re-determine the partner in change mode.
What I can see is that the focus here is on the service team (which is the partner) and there is no means to update the service organisation and responsible service organisation. So, when the user is changed to Mary, although the service team is captured correctly, the corresponding responsible service organisation (i.e. Service Team B) and service organisation (i.e. call center 1) still remains the same. Is this acceptable?
I would think that the responsible service organisation and service organisation needs to be re-determined but this is not the case.
Are there any reasons why one would not re-determine the responsible service and service organisations?
The service team (partner) and the responsible service and service orgs seem to be handled quite independently which is another area that I don't understand. What is the benefit of having a service team partner?
I have not seen a lot of queries in this area so am not sure whether my thinking is correct or not.
Appreciate some pointers on the above.
Cheers!
SF

Hi Anyone? Any opinion or comments on this set up?

SERVICE PO using service master and service PO using Material Type DIEN

Dear Gurus can you differenciate between SERVICE PO using service master and service PO using Material Type DIEN ?
Regards
Vinod Suresh Kakade

Hi,
Material type DIEN is used for when you offer "SERVICE" to your customer.
When you are procuring "SERVICE" from your vendor, you can use external service management where service master is used (Steps are PO created in ME21N with Item Cat. "D" with Acc. ***. Cat. "K" or "C", ML81N, MIRO & F-53).
In Standard DIEN material type designed for Sales usage only, but you can use DIEN for Purchase also to avoid External Services Management.
Regards,
Biju K

Service Agreement and Service Level Agreement

Hi
Can anyone provide me a copy of Service agreement and Service level agreement which can used between sap partner and a customer.
I am doing my first implementation in SAP B1 and i want to make this agreement with my customer before i start implementing the software.
I searched the portal but couldnt locate it.
Thanks and Regards
C.Louis

Hi,
I think the first agreement document is EULA (end user license agreement). The second is your request.
I think you can ask the sample of the agreement to SAP branch in your country. if not, let me know your e-mail.
Rgds,

Service Contract and Service Quote, Are they two different application or s

Service Contract and Service Quote, Are they two different application or same application ?
What is the difference ?
thanks
siva

Siva
There is no application called Service Quote (But we can have services in the quoting lines).
Thanks
Nagamohan

Service Notification and service order in ISU

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