Re: Lenovo G780 freezes

I just want to say to all of you that this is more than unacceptable.I see that you view this thread (96 views) and still no answer.This is an official forum of Lenovo and when someone requests help you should answer him.I am more than sure that you people know the solution but keeping it quiet and not helping me just clears it all out for me that you are ignorant.I can't even comment how pathetic that is of you.

darkos,
Please remember that this is a peer-to-peer forum. There is some Lenovo presence but primarily it is users helping each other.
If you haven't had a reply to your post it probably means that other users who have seen it don't have a suggestion for you. Hopefully someone with a similar experience will see your thread. Since it's the weekend there isn't as much traffic as usual. You may get more views (and hopefully some suggestions) during the week.
Quickly bumping your thread and complaining that other users aren't helping you probably won't improve your chances of getting help here. If you require Lenovo support, please contact support in your region:
http://support.lenovo.com/us/en/supportphonelist_alt1
Thanks for understanding,
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Lenovo G780 Freezing and other problems

Hello everyone,
I have a Lenovo G780 from an year and a half and I've been experiencing some severe problems with it.Just so you guys know 4 months ago I spilled a small quantity of yoghurt on the touchpad and under the laptop directly to the vents or little panel exits not sure what it's called..
So I went to some technicians they diagnosed my laptop with some hardware problem because of that and that there was a need of cleaning the inside because this "problem" will grow in time.I put problem in quotation marks because the spilled yoghurt was not that much but it might have affected some important and significant parts of the laptop (I'm definitely not an expert).
As time passed by and me rejecting to clean and make some hardware repairments to my laptop there was nothing else but the usual "freezing" when I was away for 5-10 minutes while the charger was plugged in .That occurred even before the yoghurt damage but I have to admit sometimes after I played 3 hours straight some game the laptop was like a heated stove and would just stop working and forcing me to restart.Other than that my lan card was fried and that's when I went to the computer specialists for diagnosis.
So now 2 months later I'm using the casual wi-fi connection but suddenly my laptop started freezing without even being hot.It would just freeze while me watching a movie I can move the cursor but when I click something it freezes "forever".I tried waiting scaning looking at Bios searching for some other people with the same problem and a solution.Unfortunately things got worse cause the same day after a lot of restarts and the laptop freezing after 5 minutes of being switched on, it degraded to freezing at the moment all startup programs were started and it stops.I shut it down waited an hour but it kept doing that(I haven't made any unwanted changes in BIOS).Now things are horrific.After this continued on , suddenly the laptop freezes on the Windows 8 loading icon before the "enter your password" stage.
Please help me and tell me what should I do cause I have some serious work to do and right now I can't even reach my desktop.Thank you in advance.

Thanks.Useless forum , I don't even know why I posted a topic here.

Lenovo G780 freezes

Hi guys! I am using a Lenovo g780 for an year and one month now and I recently started having some sudden freezes of various programs.Usually I wait between 1 and 2 minutes just not to force the laptop but sometimes the freeze just totally terminates all options and features and I am supposed to restart it.Please help me or give some advice I haven't had any problems until a month ago and I do have CCleaner which I run atleast once a weak and I can not understand why are these unfortunate situations occuring.Thank you in advance.

darkos,
Please remember that this is a peer-to-peer forum. There is some Lenovo presence but primarily it is users helping each other.
If you haven't had a reply to your post it probably means that other users who have seen it don't have a suggestion for you. Hopefully someone with a similar experience will see your thread. Since it's the weekend there isn't as much traffic as usual. You may get more views (and hopefully some suggestions) during the week.
Quickly bumping your thread and complaining that other users aren't helping you probably won't improve your chances of getting help here. If you require Lenovo support, please contact support in your region:
http://support.lenovo.com/us/en/supportphonelist_alt1
Thanks for understanding,
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Lenovo g780 polish instead of english windows and problems

Hello
One week ago i bought a lenovo g780 laptop. I turned it on and although in the website of the store i bought it (e-shop Greece) says that it comes with windows 8 english , mine was with polish windows....
I contected them and they told me that now with windows 8 you can change the language packs so there is no problem. Really... i knews that but the problem was... how i am supposed install windows 8 when the isntaller was in Polish. Anyway after 2 hours with another laptop next to me translating from google i managed to install it and go to control panel.
I changed the language and i thought my problems was solved but... some things were still in polish. Some others some times were in english and other times randomly in polish. For example when i was right clicking on desktop one time i could see "graphic properties" and the next time it was in polish.
I contacted them again and they told me that it is not their fault and if i want someone to blame that should be lenovo and microsoft. Microsoft for opening language packaged and lenovo for giving them products with whatever version of windows 8. They told me that they have an image of english version of my laptop and they could replace it.
So i went there and came back home after 2 hours. But... an image ... is an image right? It supposed to be the same as the polish version. But it wasn't... The first time i log in windows i get an error message. I can't remember
the exact message but it had something to do with "theater something". That message never shown up again. Only the first time.
After that i tried to disable my touchpad. In the polish version i had an option to disable it when a usb mouse device was plugged in. Now the only way to disable it is to ... "disable it" . Also when i click moodpad or pressure graph i get an error message saying "sorry this program requires a synaptics touchpad and the synaptics pointer device driver. What was giving me the option to disable touchpad only when i had a usb mouse? How i can get it back? Also the lenovo features are not the same with the ones i had in the polish version. Some things are missing. Some other things are not installed but they are in a folder with the installation. (mcafee for example).
I know that those are not real problems and most of the things can be fixed if i start searching but this is not the case right? I bought a laptop with windows 8 ENGLISH version. Not polish not chinese not russian. The shop i bought it blames you and they told me the can't change the product description from their website because the description comes from you. So what's the truth? Should i go back to the store and start screaming this time or things is like they say/

Hi Novikor42,
The order to re-install the driver is already sorted out in our Support Website; please download the drivers or all of them at a time from our website and install directly which will replace the drivers in the computer that are already installed. Below is the link to steps to download the drivers:
How do I use "My Download List"?
Do post us back for further queries.
Best Regards
Shiva Kumar
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Lenovo g780 is very slow with Windows 7

Hello all forum users, please help me with my big problem.
I have Lenovo g780 from 3 months. I`m really supprised, becouse i have the best version (model 20138) and for me is really slow. When i boot up it takes more like 5 min. Looking for wirless more like 3 min. I reinstalled windows and update all drivers from lenovo site but is still this same. Please help me somehow.
Procesor: Intel(R) Core(TM) i7-3632QM CPU @ 2.20Ghz
RAM 16 GB
HD- 1TB

Hi Anomus,
I’m sorry to hear that the issue persists even after performing OSRI (Operating System Re-Install), this confirms that this might be hardware related. I would Strongly Suggest Calling Technical Support for Assistance to get the details of nearest Authorized Service Center to get the issue analyzed.
Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.
Do post us back for further queries.
Best Regards
Shiva Kumar
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LF official support, Lenovo G780 defect

Hello everyone.
Writing here in desperation since I don't know where to turn to. I'm angry, desperate and disappointed.
Some time in september I bought a Lenovo G780 i5-3230M laptop. After a while there were problems, mainly the fact that the screen stopped workingi in certain conditions. In November I sent it to the place i bought it from, they returned it to me, thinking its fixed, it wasn't.
I sent it back and on December 3rd a journey started, which hasn't ended still. I live in Bulgaria, the laptop was sent to Poland (because there wasnt a service center here) I think 3 times and they always return it unchanged. A service center opened in Bulgaria, where we were supposed to send it, and when we did, they said that the problem cannot be fixed anytime soon "due to objective reasons".
I am disappointed in the customer service, especially due to the fact that on the phone they said they would replace it the last time it was sent to Poland. I've owned this laptop for 7 months and have used it for two. Since Bulgarian Lenovo branch won't be of any help I'm looking for some official support e-mail or phone or whatever because I've been doing everything on my Acer Aspire netbook for 4, almost 5 months now and it's not comfortable to use for a main computer. If anyone knows of such a contact or has any advice, please help, I don't want to have to "force" my legal rights.
TL;DR Is there an official customer support email (NOT LOCAL) where i can direct complaints and seek support.
Thank you all for your time.
P.S. This same topic is in the Lenovo 3000 subforum, because I didn't realize there was a general discussion subforum. If a moderator can delete that topic, I woul be grateful.

Hello
Replying to Solid_Cruver
Looking at the eightforum example you will see that a product key is needed. This is what johnnyk715
is stating: Windows 8 OEM on G780, also my case, does not have the Product Key available.
I have asked Microsoft directly whether Windows 8 OEM can perform reset refresh without Installation CD and without
Product key as the case of buying Windows OEM machines, and it was stated
Quote
to perform reset\refresh you need Operating System disc and you need Product key for activating Operating System.
I would suggest you to contact Lenovo support team for assistance. They should be able to provide you the Operating System disc and product key for the same.
http://forums.lenovo.com/
End quote
Do you know where can I get this Windows 8 Operating System disk and product key of my new G780 machine?
By the way Unfortunately I split already the Windows8_OS partition, therefore I am not sure I can still use the Onekey restore by Lenovo.
Thanks

Ordered Lenovo G780 recovery CD's

Hello everybody,
Since my Lenovo G780 (modelnr. 2182) crashed and I had to do a reinstall, it doesn't function properly anymore. My networkadapters don't seem to pick up any wireless network at all. Now I ordered a recovery disk package to completely set it back to factory settings. Here come's the problem:
I have been sent G480/G580METAL recovery disks instead. I have no reason to believe these are the right disks, for as it nowhere reads on them that they are also applicable for G780. Is anybody familiar with this problem, or knows whether these disks are in fact the right system recovery disks for me? I hope to hear from you soon.
Regards,
NickMcWay
Solved!
Go to Solution.

ah seems like you need to update your wireless network drivers via the lenovo website ive also faced this issue with my G570 on windows 8.1 but once I updated the drivers with the windows 8 ones it worked flawless
Lets make 2015 the year of the #DO
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No microphone lenovo G780

Hi, my lenovo g780 I for 2 months, and since this week we heard no more about me skype, I look into the recording devices and no microphone is installed, I really struggle to understand ... If someone is kind enough to help me, thank you in advance.
(ps: sorry for my english, I'm french and I speak very bad English)

Hi ArkeiiZa,
Thanks for posting and welcome to the Lenovo Community,
I’d like to help you with your issue could you please share with us your windows version?
Thanks and Best Regards,
Soha
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Audio not working after Windows 10 upgrade (Lenovo G780)

After my upgrade to Windows 10 on my Lenovo G780, it seems like my audio isn't functioning anymore. I tried to plug in my headset as well to check if I had audio coming through that, but it does not appear in the Playback Devices window when plugged. The laptop comes with Conexant SmartAudio HD and also lists High Definition Audio Device under Device Manager. Could anyone help me out and let me know if there's some problem I am overseeing. I found a page that has some Conexant software for windows 10 but I am not sure if they are updated drivers or if they even support my machine (the page does not list support for G780). Any help would be appreciated. Thank You.

Well, it has been a long road on the Win 10 upgrade. At first I got the same error message as above, but after deleting the Dolby Advanced Audio v2 in Win 10 using Control Panel Programs and Features and rebooting, I got into the continual BSOD upon reboot. Here are the steps I took to at least get stable on Windows 10. First, I rolled back to Windows 8.1 using the advanced feature in the BSOD recovery options. Once back in Win 8.1, I deleted the Dolby Advanced Audio v2 using Add/Remove Programs in Control Panel. Then I downloaded the Win 10 update and re-installed it. Once that completed, I updated the Intel Graphics driver under the display adapters (on my G780 it is an Intel HD Graphics 4000, and the driver can be found at https://downloadcenter.intel.com/). Currently I am running version 10.18.10.4252 for my machine. Then, under the Device Manager, I updated the Conexant SmartAudio HD driver under the Sound, video, and game controllers. That driver is currently at 8.66.4.50 and was automatically downloaded from the web when I requested to update driver. I also changed several others settings such as Notify to schedule restart after updates are installed instead of automatic (under Settings --> Update & Security --> Advanced Options) and Do you want Windows to download driver software and realistic icons for your devices? --> No, let me choose what to do, never install driver software from Windows Update. After that, I shut down the machine, waited a moment and booted back up. I have no idea why this helped or if it is overkill, but I am stable and running without a fear of rebooting now. Hope this helps if someone else is having this same issue.

Lenovo G780 Metal (59359250) Notebook Intel Core i7 3632QM(2.20GHz) Max Memory

What is the Maximum amount of memory allowed for the Lenovo G780 Metal (59359250) Notebook Intel Core i7 3632QM(2.20GHz)? Can I expand the memory to 16GB? Or is the max 8GB? Thanks.

hi madnhate,
Welcome to Lenovo Community Forums!
According to your system Specs Sheet your system can support Maximum of 8GB (2x4GB)
I also tried checking this with Crucial's Memory upgrade calculator and it has the same info
Best Regards,
Solid Cruver
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Lenovo G780 Slow Wifi + Connectivity Loss

So, I bought a lenovo G780 59359250 metal Intel Core i7 3632QM(2.20GHz) 17.3" Notebook and the wifi on it caps out at 1.5 megabytes per second on a 15+ megabyte connection. I literally had my old HP next to this laptop and this laptop going at the same time. The hp was clocking in at 12 megabytes and this one was doing 1.4 megabytes.
Furthermore, when I download a bit, the wireless bars start to drop and I eventually lose the connection.
As these issues are only on the Lenovo and not the HP, the issue is not with the network, but rather with the Lenovo itself.
I've come to three possible conclusions
1. Windows 8 is doing this (unlikely, otherwise there would be rage everywhere)
2. Windows 8 doesn't play nicely with the wireless card (possible)
3. Wireless card is poor (very possible)
I was wondering what other people thought. I'm thinking about getting an AC1200 wireless adapter for this laptop. Will this possibly remedy the situation?
Thanks
I really need the speed. 1.5 megabytes + connection drops are killing me >.<.

hi nestharus,
Welcome to the Forums.
If you have the Atheros AR9485 Wireless Adapter, can you try this driver:
Drivers for Atheros AR9485 and Windows 8
Version: 10.0.0.234
OS: Windows 8 32/64bit
File: win8-10.0.0.234-whql.zip
Alternativey, does the issue happens also if you boot into Safe Mode with Networking? (if you get a stable good download then it's possible that a security software is interferring with the wireless connection).
Edit:
Using the Dink Wireless AC1200 Dual Band USB Adapter will definitely improve the performance (you may need to set it to 2.4Ghz if you only have a single band router)
regards,
neokenchi
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Where Can I Find Compatible Docking Station for Lenovo G780

Hi representative,
I have a lenovo G780 laptop and I am looking for a docking station that matches the G780. The model name is 2182,
I have searched the lenovo shop but I cannot find any docking station that matches. Could you please help me find which docking station model that works for my G780 and where I can buy that docking station.
Thanks for your help.

As far as I know there is no custom-designed docking station for the G780. Instead, consider a port replicator like Lenovo USB 3.0 Port Replicator. It connects to your G780 using a single USB port so it's almost as convenient as a docking station.
See also: The ThinkPad USB 3.0 Dock is Launched
Cheers... Dorian Hausman
X1C2, TPT2, T430s, SL500, X61s, T60p, A21p, 770, 760ED... 5160, 5150... S360/30

Lenovo G780

I have a client with a Lenovo G780 notebook, it doesn't give a series name. Her son spilled orange juice on the keyboard and aced it. The laptop works fine, but we need a new keyboard for her. I can't find one anywhere. Is there an authorized channel I can contact to get one?

Hi Pchc,
Welcome to the community.
As per your concern,you please need to visit Authorized Lenovo Service Center there the associated personals will assist you.
Regards
Sameer
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Installation von Windows8 Pro 64-bit auf Lenovo G780

Weil sich auf der Festplatte des neuen Lenovo G780 vier MBR-Partitionen befinden und Win8 Pro den GPT-Partitionsstil erfordert, wird man bei unbekümmerter DVD-Installation von der Meldung erschreckt : "Windows Setup" - Windows kann auf dem Datenträger nicht installiert werden. Der ausgewählte Datenträger enthält eine MBR-Partitionstabelle. Auf EFI-Systemen kann Windows nur auf GPT-Datenträgern installiert werden."
Die - vom Lenovo Support empfohlene - Lösung des Problems ist einfach und schnell gegangen. Ich bin zurückgegangen, habe über Computerreparaturoptionen die Eingabeaufforderung aufgerufen, um dort mit Hilfe des Befehlszeilenprogramms "Diskpart" die MBR-Partitionierung zu löschen. Dazu sind folgende Befehle nacheinander einzugeben und jeweils mit ENTER zu bestätigen:
diskpart
list disk
selekt disk
clean
Das war es schon. Die weitere Installation von Windows 8 Pro sollte dann glatt durchlaufen .Eine gewünschte Partitionierung lässt sich anschließend in der "Datenträgerverwaltung" leicht vornehmen.

Würde dieses Vorgehen auch beim bislang erfolglosen Upgradeversuch von Win 8.1 auf Win 8.1 Pro auf einem Lenovo G710 funktionieren?

Unknown Device in Device Manager for Lenovo G780 laptop, Windows 7

Hails all. I am trying to figure out what the Unknown Device is under Other Devices in my Device Manager. I recently got rid of Windows 8 and put Windows 7 64-bit on my Lenovo G780 laptop. I installed almost everything from the Lenovo site --- all of the drivers and such, software, etc. I cannot figure out what this device may be. The only external device connected to the laptop is a Kensington usb mouse. Any ideas?
I did run the PCI test program and the Motherboard test program that Lenovo provides and it didn't find any errors. Windows Update hasn't found update/driver/software for the Unknown Device. The Lenovo Solutions software only tells me to open Device Manager.
Link to picture
Moderator note; picture(s) converted to link(s) About Posting Pictures In The Forums
Solved!
Go to Solution.

Welcome to the forum!
Since Windows Update didn't pick up any missing drivers, I'm guessing you are missing a driver for a device that would be propriatary to Lenovo. During the installation of Windows 7, did you install the One Key Recovery software ? If not, the One Key Recovery button maybe triggering that exclamation mark in Device Manager since there is no driver to tell Windows what to do with that button.
If that wasn't the problem you can try running Unknown Device Indentifier to see if that utility can indentify the unknown device. The free program can be found at the link below........
http://www.zhangduo.com/udi.html
OR
Use the Direct Download link at...........
http://download.cnet.com/Unknown-Device-Identifier/3000-2086_4-42618.html
Owner & Operator of the following:
● Lenovo Ideapad Z570 w/ Win 7 & Win 8.1 Dual Boot ● Lenovo Yoga 3 Pro w/ Windows 8.1 ● Toshiba A75-S206 w/ Win 7
● IBM Thinkpad T-23 w/ Win XP ● IBM Thinkpad T-22 w/ Win XP • As well as multiple desktops dual/triple booting XP, Vista and Win 7.
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Re: Lenovo G780 freezes

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