Re: Replacing phone point/socket
Hi. Any idea how much it would cost to upgrade to this socket? My master socket is so old you cant even plug in to it without removing the cover. Also, how i start the order? Sorry if these are pretty basic questions but i really dont know where to start.
Hi Telboy62,
Thanks for your post.
I can get an order placed to get your socket replaced. Can you send me in your details using the "Contact The Mods" link found in my profile and I will be in touch to discuss the details.
Thanks,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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I am currently now on my 5th GNEX at this point and the device is faulty. I have had everything from overheating, battery drains, and no 4g reception so far with these replacement phones and sometimes even a combination of these. I contacted samsung and they said that they do not replace devices sold by the verizon support team ,and that they do not hold the warranty for the device and that verizon does. Verizon offered to allow me to switch to another phone ,but that it had to be a 4g phone and that the galaxy s3 and razr maxx were not available. At this point i want a working phone and am willing to downgrade to an iphone, but will there be a way for them to get around the 4g phone rule. As far as one tech supervisor was concerned not having 4g wasn't an issue and that i should just deal without it. So would it be possible to downgrade especially considering the new iphone launch is sept. 12th?
So get this, talked to a Tier 2 support representive yesterday and I've got to say, my faith in Verizon is completely gone on fixing this issue. The Tech tried to tell me at first that they had nothing to do with pushing either the signal or OS (jelly bean) update to the GNEX and that is purely from Samsung. I asked him how he knew this and did he have any legitimate documentation stating this and he said that he knew friends and family who worked for samsung >Post edited to comply with VZW ToS<
I was somewhat baffled by this statement and asked him "so you give special access to the manufactures for your network to push updates to your phones?". Wow that's mighty trusting of Verizon! (Mind you, I've called Samsung and talked with their tech support and they have told me countless times they have nothing to do with pushing these updates to the phones). After hammering the Rep with logical questions for 30 minutes he must of broke, because he then stated that Verizon thoroughly test updates for defects and the OS before THEY PUSH THEM OUT TO THE PHONES! Uh Oh, looks like "Mr. I don't know what the heck I'm talking about Verizon Rep" just shot his initial story down... I of course exploited is untruth and he retorted with "I didn't say that, you're putting words in my mouth". So now he starts to lie to me again realizing his mistake. They again offered me the choice of the crappy replacements HTC Rezound and the Moto Razr. Funny thing here is the initial rep I talked to before the Tier 2 support offered the Samsung S3 but she had to transfer me to Tier 2 to make sure. To everyone with the Verizon GNEX, you might as well suck it up and face the fact that Verizon has screwed us! You can either play the GNEX replacement game (which Verizon doesn't take into consideration the process their customer has to got through in order to save all their data then push it back to the replacement device). You can forfiet what we all thought was a top end device for an even bigger piece of crap (of course Verizon would not have the common decency to replace our highend device with another one. They would rather give you a phone that was rated by all the top tech site as what appears to be mediocre at best. This too was another heated discussion with the Tier 2 support. He claimed that the reviews I speak of are pure user speculation. Wow, didn't know that the tech reviews at Anandtech, Cnet, Maximum PC and PC World were user speculation. That's like saying a review from Consumer Report is pure user Speculation). Last but not least, you can keep your GNEX and hopelessly wait for Verizon to push an update (or Jelly Bean) out to your phones to fix this problem (I think we all know that it will be another month before this happens. Funny thing is most Verzion Reps aren't even aware of these updates... I guess they do not have internal email in which they can push memo's out to update their reps on device news. I think they still use the postal service [delivery by horses], or they're just blatantly lieing to our faces about this. I'm going to go with blatantly lieing considering the conversation I had with the Rep yesterday).
Message was edited by: Verizon Moderator -
On my 5th replacement phone for the same exact problem each time
I would just like to first of all say that I am the least bit satisfied with Verizon Wireless. I know that this is not the scenario for every customer, but you guys have literally made having a cell phone really really difficult and really really depressing due to being phoneless constantly, awaiting for the next replacement.
I've had 4 replacement Incredible 2's, and I am currently awaiting my 5th replacement.
Each time I get one of these phones, the charge port stops working after a months use. The first couple of times I assumed it was my own fault that the charge port stopped working, now I am considering differently. For the past 2 replacements, I have gotten rid of my car charger and only charged my phone on my nightstand at night to ensure that I was not wiggling the charge port around. DESPITE this, the charger port STILL stopped working, and I am now phone less for the 5th time. And I've had 3 of these replacements in 3-4 months.
There have been 5 different occasions where I have had to inconveniently rearrange my plans for the next few days according to the fact of me not having a phone because the phones you send me don't last more than a months time.
This time, I am having to put back a vacation that I was expecting to leave for tomorrow morning. My phone stopped charging last night, and I am now phoneless for the weekend until Verizon Wireless can ship me another phone Monday.
I should not have to deal with this kind of inconvenience if I am going to choose you as my wireless provider.
Especially not 5 different times for all the same reason when you as a company could of fixed this problem long ago by sending me a better phone. Verizon Wireless should honor their loyal paying customers. The only thing Verizon Wireless is doing for me right now is making my life difficult.
I want some sort of compensation or a resolve to this situation. I am beyond dissatisfied.roadpup27, having multiple replacement devices is no fun! I'm sorry you have to endure this experience with your phone. I would like to help with your issue and ensure you that we do not anticipate our certified like new phones having issues. They go through a 100-point check and in most cases work just as well or better than a new phone because they have updated software. I hope your replacement phone works for you so that you do not miss any events or be delayed. Although we can not compensate you for your phone issues, we will continue to replace your phone until you have a working device if the phone is under warranty. Please keep us posted.
KinquanaH_VZW -
My iPhone 5 replacement phone is backordered, approximately when will I be receiving it ?
My carrier is T-Mobile. I called to get a replacement phone as I don't like the scratches on mine. They said it is "backordered" I asked approximately when I should be receiving it and each rep gives me different dates. My inquiry is, approximately when should I be receiving v it. How long until T-Mobile restocked their inventory ?
As has already been pointed out to you, this is a user to user public Apple support forum so how on earth do you expect anybody to be able to tell you how long a replacement phone from T-Mobile will take and when they re-stock their inventory. How do you expect anybody here to know that?
Call T-Mobile and ask them!! -
Where is my replacement phone??!!
I am extremely frustrated and concerned with my experience with customer service at Verizon this past week. On Monday AM, my Droid (purchased Dec 2009) became non-functional and required replacement according to technical support team at Verizon. Because there were no replacement phones anywhere in SoCal, I was promised a replacement phone would be "overnighted" via Fedex to arrive no later than 3 pm on Tuesday. When it didn't arrive on Tuesday as promised, I placed another call to Customer Service who told me the phone had indeed been ordered on Monday but the shipment was cancelled...explanation could not be determined. Again, I was told a phone would "overnighted" by Fedex to arrive no later than 3 PM on Wed. The phone did not arrive and a follow up call to Customer Service revealed the same thing...order was placed but shipment cancelled. Once again, Customer Service apologized for the unfortunate situation, and "promised" me a replacement phone would be "overnighted" to me by Fedex to arrive no later than 3 pm on Thur. It's now Friday and I still have not seen a phone or heard from Customer Support. On Wed, I visited 3 different Verizon stores in San Diego to try to resolve the issue.
I am a medical professional and simply cannot be without a phone. My cell is my only phone source. And because I am on call this weekend at the hospital I was "forced" to purchase an upgrade that I did not want and extend a contract that I had no intention of extending after this experience...just so I could have a phone to do my job this weekend.
I have spent literally hours on the phone with Customer Support and 5 hours running around San Diego trying to resolve this. No one has done anything more than be apologetic. And although I appreciate the kindness and sympathy of the Verizon team it has not got me a phone. I need to speak with someone that actually has some authority to get something done.
At this point I'm beyond frustrated...livid would be more like it. I am asking that you either get me a replacement phone immediately or credit my account for the $200 upgrade I was forced into. I also feel I should be credited for the now 5 days of no phone service from Verizon. I pay good money every month for Verizon to provide me with adequate service...I do believe if you do not provide me those services I am entitled to a rebate.
Read my file, it's all documented there.That sucks.
Just so you're aware, the "Worry Free Gaurentee" allows you to return your new phone within 30 days for a full refund of the upgrade price you paid (less a $35 restocking fee), and it will also allow you to terminate your new contract at the time of the return and set your contract end date back to where it was before the upgrade.
At least you aren't stuck with the new phone you didn't want. -
IPHONE 4S incoming calls go directly to voice mail. This is a brand new replacement phone. Prior phone didn't have this problem
Slide up from the bottom of your display to access the control panel.
Look for the button (should be at the top) that shows a crescent moon.
Tap that button. It should say "Do not Disturb: Off".
Then try it out and let us know if it worked. -
Touch screen on Iphone slowly, over a few days stopped responding. Went to Genius Bar and was given a new 3GS because they didn't know how to fix the issue. Cool. Went home synced with Macbook Pro (new-12/2010), two days later same issue. This time when I went to Genius Bar they restored the phone to factory settings and instructed me to load as a new phone in Itunes instead of restoring information of the previous phone, which is an option good for when your replacing phone not fixing one Anywho, did everything they told me to do. SAME ISSUE A FEW DAYS LATER. This time I was told the software issue is with my Macbook and I thought this made sense, so I took it in along with the phone. That was yesterday. Phone working intermittently since leaving Apple. I was given instructions that if their "daily" fix didn't work to erase hard-drive and reinstall software that came with the macbook and start fresh. This would definately fix the issue. Extreme yes, but I need use of my phone, especially since we got rid of the house phone and all use cell phones. So last night I did the required erase of hard-drive and re-loaded all software that came with it and Microsoft Office for Mac. Plugged in the phone to set up in itunes and thought that was it. My phone is still not working. Can't answer when I try, can't make calls, etc. What the heck do I do? I'm starting to feel like a major lamo having to keep going back to Genius Bar, but I know enough to know these issues should have been resolved with the steps I've taken. I even went as far as to restore through my husbands computer and same thing. Could there be a problem with Itunes? Could the magnetic stripe in my debit card be hurting the device somehow, although that's a long shot since I have had the same or similar case since getting the phone. Frustrated beyond belief. Apple support not open at this hour so I'm trying my luck here.....
Thanks for any input.restore iPhone as new and start again
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I have a black iphone 4s and it's cracked/chipped at the right corner of the screen. The damage isn't too bad, but it's still not perfect in any way. I have apple care on it and I was wondering that if I was going to get a replacement phone for it and pay 50$ can i get the white iphone 4s instead?
If you want the iPhone in a different color, you can buy one at full retail price. The $299 price is subsidized from your carrier and you will be very unlikely to qualify for another subsidized device.
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Has anyone experienced problems with Mackeeper? I did not complete downloading this software. Yet, occasionally when on the internet, I will have the MacKeeper multi-colored circle replace my pointer. How do you deal with this?
Welcome to Apple Support Communities
Don't download MacKeeper. Users complain about this app and it damages OS X. Also, Mac OS X knows how to take care of itself, so you don't need any other cleaning application that may damage OS X. See > https://discussions.apple.com/docs/DOC-3691 -
I just got my replacement phone from Warranty. The phone was on for just 2 hours and it crashed. I was told that motorola knows about this "possible" issue. I got a new sim, hard reset, If it can be done I did it. They are now sending me the same phone again. Number 3. I would hope this one doesn't crash but I rather have a different phone so I can enjoy using my account. The phone's most recent error was today. " Unfortunately, the process com.motorola.widget.circlewidget3d" has stopped. At least the error message works and it's polite. I told tech this and they could not answer my question or help me other then "let's do a hard reset" My warranty replacement is coming on Monday. Let's hope this one works. Anyone else havinbg the same problem. it says "such and such as stop working" on all sorts of stuff! Help! I want my iPhone Back!
I just did a google search on this issue. OMG, I got a ton of videos on this or similar issues. Each one says in some way to clear the cache, reset the data, etc. Why in the world would this continue to happen and they not do a fix that resloves this without having to lose or stop what your doing. This is a very long and constant issue it seems with Android phones as there must have been pages and pages of what I now call "Unfortunately" So I am going to pray that Verizon helps me out and gets me away from this issue and helps me go back to iPhone or try the Samsung.
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The screen on my Galaxy S5 suddenly went blank. I can still hear when I have a message and a call, but the screen will not turn on. I am getting a replacement phone today, but how do I transfer content when I can't see anything on my old phone, so I can't use it to go into the different settings?
I know its frustrating to have a blank screen on your phone JackiDawn. I'm happy you are receiving a replacement soon. Have you downloaded your data to the Cloud? Here is some information about the Cloud http://www.verizonwireless.com/wcms/consumer/products/verizon-cloud.html?intcmp=SearchBanner:cloud:Top .
Kinquana_VZW
Follow us on Twitter @vzwsupport -
Replacement phone has iOS 7.2 installed backup was created in ios 7.1 anyway to restore replacement phone with my backup files? I tried updating the software on the broken phone but it says it is up to date.
You must mean that the replacement iPhone has iOS 7.0.2 since there is no 7.2 version, 7.1 is the current version. If your backup was created with iOS 7.1 it will not restore to an iOS 7.0.2 iPhone. If the iPhone will not update to 7.1 for you, take it back to the Apple store and have the genius bar staff update it so you can restore your backup.
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Nokia Lumia 928 apparently died after an attempted Windows 8.1 update. Replacement phone arrived the next day. How can I restore my contacts, photos, etc.? Backup assistant is no help and I don't know how to access the Cloud.
Did you have the phone set to backup things to the One Drive on Microsoft servers?
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I am very dissatisfied with the replacement phone. How do I get help?
We purchased a casio phone, there was issues with it, and I was sent to the warranty center. They were very courteous with sending a replacement phone..but the problem was, they replaced it with a phone that was in no way comparable to the one we bought originally. It was one of the cheap Samsung 'free phones". I called back. They no longer had our phone in stock, and this was (as they said ) the best they could do. I was instructed to call at a later date to see if this Casio phone was back in stock. I did, and no, they still dont have it. The lady I spoke to said that she would call me back after speaking to her manager, and another week has gone by and no return phone call. Where do I go from here? I'm Not paying a large amount to buy another Casio phone. I chose this particular phone because of the military rugged standard, and paid a lot of money for it. What good does the warranty fee do if I cant use it to get one the same value as the one that was defective?
This sounds as if it were an insurance replacement rather than a warranty replacement. There is no "fee" for the warranty on your phone. Insurance thru Assurion, on the other hand has a monthly fee associated with it.
Unfortunately, Assurion does not guarantee the same phone you have when you get a replacement. If they have one in stock when making the replacement, yes, but that is not always the case. If you want the phone you returned replaced with an identical phone, you may be waiting for a long time.
I can't think of anything else you can do except to keep calling and checking to see if they have one of your model phones in stock.
Good luck. -
I had to get a replacement phone and have therefore lost my contacts. Does anyone know how I can get them back considering that I backed up my old phone on my laptop and not iCloud?
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