Re: Serious speed loss on infinity all of a sudden

A couple of times a week my upload and download speed via Wi-Fi drop to a snails pace. Normally I get 30Mbps download and 7Mbps upload. Often on a Monday morning I get 0.1Mbps both up and down on all wireless devices, the connection is reliable but unusably slow. I can solve this by connecting a laptop via Ethernet to the Wireless router or by rebooting the router. I logged a call with BT on this but of course when you run their wired test it responds OK so they are not interested. I have run Wi-Fi analysers on the area and switched wireless channels to and solve but the problem just seems to come back every few days. A faulty router maybe but why does it work OK 90% of the time and then stop out the blue. Any ideas appreciated !!

A WiFi analyser cannot detect other devices that use the 2.4GHz band, like video senders, which can blot out many wifi channels.
You should be able to find one channel out of 12, which works best. Do not rely on Smart Wireless, as it can only choose three channels
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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  • Serious speed loss on infinity all of a sudden

    Hi,
    Any advice welcome - My infinity download speed has dropped from 40mb to just over 6mb since yesterday. Upload speed has remained at 10mb - I havent made any changes to my equipment. Are there any reported issues - nothing I can find on the website about system errors.
    I have made a call to the helpdesk but after following all the generic tests I am being told theres no errror - shall I post the results of the bt speedtester so someone can have a look?
    Hopefully someone here can help!
    Many thanks,
    GerryP

     Download speedachieved during the test was - 8.66 Mbps
     For your connection, the acceptable range of speedsis 16 Mbps-42.2 Mbps .
     Additional Information:
     IP Profile for your line is - 42.2 Mbps
    Upload speed achieved during the test was - 8.85Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 20 Mbps

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