Re: Smart Talk problem.

I also cannot seem to be able to register on the Smart Talk app. It gets stuck on the second step (link to your home phone) as it does not ring my landline number. I called the UK customer service team 0800-800151 who said they are from Broadband tech team so fwd-ed to Smart talk 0800-0113845 to a guy who did not seem to know what I was on about. He said that the app does not work on iOS 8 devices and the issue will get solved later in Feb '15 so I should try again then. Is this true? Has anyone been told this?

Hi Andypre,
Welcome to the community forum. As far as I am aware the BT Smart Talk app should work with iOS 8. I'll be able to help you register the App. Please could you send me in your details using the "Contact The Mods" found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

Smart Talk not working with Bluetooth since update

I have been using Smart Talk for many months now on my iPhone. I have a bluetooth headset which I generally use.
This has worked fine (with the exception that when I get an incomming call it disconnects the bluetooth from the Smart Talk call).
But now, since installing version 1.28.0, Smart Talk is not working with my bluetooth headset at all. When I first make a call the headset is connected - I hear ringback tone. But as soon as the call is answered, the headset disconnects and the call is transferred to the iPhone itself. And the Smart Talk app does not give me any options to select the "audio source" (as it does if I make an ordinary mobile call).
As I almost exclusively use the headset, this latest update has made Smart Talk unusable for me.
Is there anyway I can get back to the previous version?

I worked out the problem... I'm using iPhone 4S iOS7
- Start BT Smart Talk from in car
- call someone, connects to bluetooth
- call someone else, connects to bluetooth
- call someone else, no bluetooth connection
- kill and restart BT Smart talk
- call someone, connects to bluetooth
- call someone else, connects to bluetooth
- call someone else, no bluetooth connection
3rd call, always no bluetooth.
It seems there is no way to select the output like with all other bluetooth devices too

Smart Talk contacts

Hi can you help i have installed this app on my i phone 4, its brought over all my phone contacts in duplicate! i cant see how to remove a contact duplication.thanks in advance
regards
john

Story so Far !!
Jumbled Contacts
a. Deleted app as per imjolly advice.....downloaded app again....signed in to new app...signed in with bt password.....unable to go any further as was informed that the app was still live and should ask the user (Me !!) to unconnect the user from the device...went to BT.com to unregister me....did that....still could not get the reinstalled app to "let me in " past the log in page !! Contacted the Smart Talk help desk.....and they informed me that a major relinking my name, my moby no and account was required as it was all out of synch (!!!) due to me uninstalling it !! Strange me thinks. Eventually a lady rings backs, tells me my Smart App is now re synched to my account etc....and sends me a pin no...and hey ho ..off we go...App working...but Contacts still jumbled !!
So would suggest you DON'T uninstall the app if you think it might rectify a problem....unless you go through what I did !!
Got a further message from the Smart Talk team 15 Apr 2015 to take a few screenshots of my jumbled contacts list and send it to them so the "App Team" could assist....so far heard nothing from them !!
Allan Quatermain....my contacts are showing on my phone and not sim card NOTE : my phone contacts are in alphabetical order.
b. Warming Up Of The Phone:
No change
Will keep you informed of any futher exciting news....

Smart Talk will not complete

Hello,
I have tried to set up the smart talk app on my iPhone 5, I get to the last screen where it says "Almost Done Setup Account"
Then a message pops up saying "System problem - Sorry, we cant carry on with your sign-up at the moment. Please try again later)
Any ideas what the problem could be
Leon.

Hi Melonrelish,
Thanks for the post and welcome to the forum. Sorry to hear of the problems that you are having. Have you managed to complete the setup yet? If not then I would be keen to help.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

BT Smart Talk App Echo

When I use the smart talk app the recepient complains of echo and delay, so much so that a conversation is impossible. I have tried this app using a good WIFI signal in the US and from two UK addresses, but the result is still the same. I'm using a Sony Xperia U running Android 2.3.7. Is this a known problem?

There is a similar report here.
https://community.bt.com/t5/Broadband-on-the-Go/Delay-and-echo/m-p/806374#M12698
It seem to depend a lot on the phone you use. I have a HTC Desire, and occasionally get a poor quality call, due to delays over the Internet, as the data from SmartTalk does not have any priority over other traffic.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Smart Playlist Problems (Since Ver 5)

I have come across a problem, which I believe started when I installed Version 5.
I have many SMART playlists set up that are really for my iPod usage. They are set to pick certain tracks that have not been heard in xxx amount of days, and usually set to a certain number of songs, or a particular amount of time.
The ones I use most often:
SLEEP MUSIC - a playlist of random songs not played in the last 5 days limited to 90 minutes. I listen to this when I go to bed.
WORK MUSIC - a playlist of 100 random songs not played in the last 5 days. I play this through my inMotion dock at work.
Previously, all the smart playlists worked fine. When the songs were played, the playlist would update on the iPod and the next time I would enter that playlist on the iPod, the tracks would be different.
It still works this way as long as I don't connect my iPod to my PC and sync with iTunes. If I do, it always resets the iPod playlists to the songs that appear in the iTunes library. I rarely use these playlists on the PC, so they almost always stay the same.
It seems like in previous versions, iPod would update the iTunes library and the smart playlists would also be updated in iTunes, so that the iPod versions of the playlists would continue to be random. But now, if the playlist is different on the iPod, it will not transfer over to iTunes. Instead, the iTunes playlist is copied back over to my iPod, and I keep getting the same playlists over and over.
This is a major annoyance, as I usually sync my iPod every day since I am constantly updating my library.
I've also noticed that when I synch my iPod, it is copying over songs that are already there, and it always seems to be copying songs I recently played in the iTunes library.
I know that if the tag info is changed, or I add album art to a track, it will be copied over to the iPod again, but I am not making any changes to these tracks, just playing them in iTunes. I don't know if this is related to the smart playlist problem or not.
I thought about unchecking LIVE UPDATE on those playlists that cause a problem, but that doesn't work, as now I'd ALWAYS have the same playlist.
So, my next thought is to use the "Only update selected playlists" option in the preferences to exclude those playlists that have this problem. If I do this, will new music I add still be copied over to my iPod?
Has anyone else encountered these problems?
FYI - I have not updated to the latest iPod update because of smart playlist problems people were having. I have version 1.1 on my 60GB photo. Would updating perhaps fix this problem?
My bottom-line thought on this is that iTunes updates the iPod, but the iPod no longer updates the iTunes library as it previously did. My reasons for thinking this are 1) The playlist problems I am having as stated above, and 2) I notice when I change the ratings on the iPod, they are not changed in iTunes. I am going to do a test and change the rating on a track on the iPod, then I will synch my iPod to see if the track is updated in iTunes, or the file is copied back to the iPod with the old rating.

Reagrding tracks being copied over again, I've seen another post in iPod Lounge where that person indicated the same thing. He stated that the play count was not being updated between the iPod and iTunes, but that the tracks were being copied over again. This sounds like a good explanation of this problem.
I have now noticed many of the tracks which I know I have played in the past show a "0" play count. Are the play counts kept in the iTunes library files (iTunes.xml and iTunes.itl)?
I always save the library files, so that when I reinstall iTunes I can just copy these 2 files back to their proper locations and I have my entire library intact - playlists and all. My music library is on a different drive.
Anyway, I KNOW I have played these tracks on the iPod, and yet they show unplayed on iTunes. This is probably another symptom of the re-copying tracks problem.

Smart Form problem with address layout

Hello everyone,
I need your help please for a smart form problem. We need the address layout for great britain with street1, street2 etc. but currently street2 is alligned before street1.
We are using the FM ADDRESS_INTO_PRINTFORM (SAP standard address node) and according to the documenation the layout for GB is different as we see it currently.
We have checked the sold-to and all contact persons, they have as country GB and language EN maintained.
In customizing for address screen layout there is nothing chosen (tested to set up Europe, but did not change anything).
For the customizing 'specify my countries...' we have maintained GB as country with the address layout key 006, vehicle country key GB and language key EN.
For the described setting shouldn't there be designed the address in our smart forms according to 006? Anyhting in customizing we missed?
Thanks a lot for your answers.
Torsten

Hi,
Try to use line priority of FM, below is a brief of documentation. You can read it more in FM documentation:
Control Parameters
See also the parameter documentation.
ADDRESS_TYPE - Address type (from 3.0C)
There are three types of address:
Address type '1': addresses of firms or organizations; the address
structure which is used in most SAP applications as 'Address'.
Address type '2': address of a person
Address type '3': work address, usually the address of a contact person
in a company
The default value SPACE for the address type is handled like type '1',
and is needed for the upwards-compatibility of the function module.
Which parameters are used for which address type is explained in the
ADDRESS_TYPE parameter documentation.
The three character "address layout key" of the recipient country (LAND1) controls which of the available country-specific routines is used to format addresses for the country in question. This key is stored in field T005-ADDRS and is entered in Customizing under Global settings -> Set countries -> Define countries, on the detail screen under "Address layout key".
Keys for customer routines in the SAP enhancement SZAD0001 can be
maintained via the transaction SM30 (extended table maintenance),table
name T005A, in the customer name range, and be assigned in country customizing.
The address attributes are passed in the structures ADDRESS1 (type 1), ADDRESS2 (type 2), ADDRESS3 (type 3) or ADRSWA_IN (type SPACE).
NUMBER_OF_LINES (ADRSWA_IN-ANZZL)
The number of lines available for the address layout. If the number of
lines is not sufficient for the complete layout of an address, then
lines are consecutively suppressed according to the rules of the country in question. Use the parameter LINE_PRIORITY (ADRSWA_IN-PRIOR) overrules the standard sequence in which the output lines are to be suppressed.
LINE_PRIORITY (ADRSWA_IN-PRIOR)
If not equal to SPACE, this field overwrites the standard sequence in
which the lines are suppressed if the available number of lines ANZZL is
insufficient.
The standard sequence is defined as follows:
Type 1:   'AP43HRT7I86LC2BS5O'       (GB: 'APRT4327I86CBS5LO')
Type 2:   'APHRT7I86LCBS5O'          (GB: 'PRT7I86CBS5LO')
Type 3:   'APF43HR7I86TLC2BSND5O'    (GB: 'APRT4327I86CBS5LNDIO')
where (if they occupy a line of their own):
A = Title
P = Mandatory empty line 1
F = Function of the contact person in the company
4 = Name 4
3 = Name 3
H = Different city
R = Region
T = District
L = Name of country
C = Postal code
T = District
7 = Street 3 (field STR_SUPPL2)
I = Street 5 (field LOCATION)
8 = Street 4 (field STR_SUPPL3)
6 = Street 2 (field STR_SUPPL1)
L = Country
C = Postal code
2 = Name 2
B = PO Box
S = Street or PO Box
5 = c/o name
N = Name (and title) of a person
D = Department
O = City
Which of these attributes are available for maintenance can vary. All
fields exist in Business Address Services.
STREET_HAS_PRIORITY (ADRSWA_IN-WAREN)
'X': Street has priority over PO Box (delivery address for example)
' ': PO Box has priority over street. This is the default value.
regards,

Using BT Smart Talk App on iPhone 4 - Can make call but receiver can't hear me

Switched to BT and the BT Smart Talk App appealed, which I've downloaded onro my iPhone 4.
Been through registration process with BT for Smart Talk App (after downloading IOS7.0) which went well.
However I've tried to make several calls and no-one can hear me.
The phones itself works perfectly in usual phone mode.
I have, of course, tried to resolve this with BT but got nowhere.
In fact I was given several possible reasons all of which I think they made up!
They are now due to call me next week.
I've heard of several strange solutions (one using a piece of cardboard being one!!) but I'm guessing I'm not the only one facing this challenge.

Go to settings :privacy:microphone: then turn on access to microphone ,that should cure your problem

Smart talk for business customer ?

Hi,
I'm wondering if you're planning to support smart talk app for business customers in the near future ?
Alan

Welcome. This is a customer to customer forum and posts do not automatically get actioned by anyone in BT. You might be able to find an answer on the business forum, otherwise contact BT via the link at the top of this page.
You can click the white star next to this message if you think it was helpful.

WiFi at home and Smart Talk

Hello,
I've downloaded the Smart Talk app to my phone, received the e_mails and letters confirming my phone number(mobile) is registered. Checked on-line and it shows me there.
Tried to make a couple of calls while " out and about ", no success, got error message on phone with a prompt to go to FAQ's.
Tried " at home" with the same result. ( via 192.168.1.x phone connects automatically when in range )
Looked for btwifi etc and couldn't see it, or them.
Checked my hub and discovered that BT WiFi wasn't " switched on" so clicked on the check status link and found that I was registered and had used some minutes.
Here's the question:
How do I get this service to work ???? ( and not using the " disconnect everything and restart " option..
System shows I am registered so I don't want to attempt to register again and confuse it even more.
I can't "switch on" BT WiFi at my hub unless I register.
Before registering for Smart Talk I BT WiFi was switched on in my hub.
Cheers..

Connecting to my HH via wireless ( 192.168.1.x ) now works although my BTFON isn't activated on my HH
Here's an interesting point :
I remember that I [ cancelled ] the BT search option about a week ago, you know the one that suggests sites that you my be wanting. Now that I have clicked the [ opt in ] for BTFON the search option has returned.
So........ Does cancelling the search option also opt out of BTFON ?? Opting in brings back the search option..
Are the two linked in some way ??
Remember I was opted in to BTFON before I installed Smart Talk..
I guess I've answered my own question
Unless you know different !!!

Mobile phone broken - how do I move Smart Talk acc...

My mobile is broken beyond repair, so I can't use the 'Stop using Smart Talk on this Phone ' option suggested on BT help. I have several smartphones and Tablets registered to use it. On myBT the only option I have against the broken phone is to 'Remove User', but this says I will have to set the service up all over again. Is this what I have to do to be able to register my new phone, and if I do, will it affect all the other registrations?

When you registered SmartTalk on those devices, you had to create a new account on MyBT which was specific to that phone.
If you login to that account from a computer, there is an option to stop using SmartTalk on that phone. This will then remove the phone from your account.
You need to do this for each phone, by logging into the MyBT account for each on in turn. See this picture.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Smart Playlist problem on iOS 4.2 iPhone 3g

I don't know if it matters that I have an iPhone 3g or if this is a universal problem with iOS 4.2...
I have several smart playlists I use to manage podcasts. One for news and talk podcasts and one for fiction podcasts, but I suppose they could be anything. I have them set to grab specific podcasts where the play count is 0.
What I'm noticing since the last update is that they will play the first podcast fine, then get about 2 seconds into the next track and stop playing. Interestingly, while watching the screen today when a podcast ended, the next one started, then stopped, and when I clicked the button on the headphones, the screen said it was playing podcast 3 of 2. There were 3 originally, and when it finishes one, since the play count is no longer 0, it's deleted from the playlist.
I suppose I can manage them manually, but I've been doing it this way for years. It also keeps things nicely in sync between my iMac, iPhone and iPod shuffle.
Am I the only one seeing this?

There is no legit way to downgrade.
Have you tried basics from the manual?
Restart.
reset.
Restore.
Troubleshooting MMS:
http://support.apple.com/kb/TS2755

Open as smart object problems

Hello,
Im having some problems with Lightroom 4 when using "Edit In" -> "Open As Smart Object in photoshop..."
Image open fine in CS6, i can make my edits & save. But when i close the image, an dialog box pops up with the following;
Error 2: photoshop is undefined.
Line: 1
-> photoshop.notifyLightroomDocClosed ('lightroom-2.0', '49071FF0-A8C4-4F2F-B0BB-B28B76F494E6', '');
The image is saved to the correct place, link to lightroom is not. Need to manully syncronize the folder to get the image in the catalog.
Running Lightroom 4.4, CS6 (13.0.4) on OS X (10.8.3)
Anyone know whats wrong?

This hack: http://kb2.adobe.com/cps/401/kb401629.html?
Is Edit in Photoshop CS5 enabled?

Smart object problems, from AI to PS = pixelated

Hello and greetings,
I am new here and looking forward to getting some help, and hopefully giving advice. How is everyone today?
Ok my problem is:
I am designing a website is Illustrator and finalizing it in photoshop (as this is the file the web developer asked for) I have the main design done, buttons and panels etc -
so I copy the object I want from Ai to PS as a smart object. The web doc in PS is set to 72dpi, which is fine - it looks 'clean' at 100%. However when I do this process on the works PC the result is fine and good eg - looks 'clean' at 100% -
I took my work home to finish on my Mac and when I did the same process it was really pixelated beyond beleif! This is not good! NOT GOOD!! I have compaired one of the buttons from the doc at work to one of the buttons on the same doc dome on my Mac and the difference is terrible.
HELP - Are there some settings I am over looking? I have checked the 'clipboard' settings in Illustrator to recomended to what I could find on the web and nothing has changed? Do I have to close the program for the preferences to work? Please please help
Many thanks Elles.x x
ps: I am running CS4 at work on a PC and at home CS3 Mac

Thanks Ozzwoman for your advice , it seems to be the thing to do as I have read on here to sort this issue - shall I be doing the same for Illustrator? Or do you know the settings for AI clipboard prefs?
Nice pooch by the way, does he have a name?
elles.x x
ps: will try 'Operation deleting prefs' when I get home, bout an hour or so, I will let you know how is goes!

Copy in illustrator, paste in photoshop as smart object problem

Hello. I am posting this here hoping that this message might be seen by someone more experienced who knows the answer. I have already tried to find a solution on my own, but to no avail, and I already lost a whole day just with this problem.
I'm trying to build an example website, in anticipation for a real one that I want to build later on. I've done the wireframing and design (some of it) in illustrator, and now I want to copy to photoshop what I did in illustrator. I need to copy it as a smart object. The problem is that when I copy to photoshop, even though I choose the same dimensions, the file is not the same size. I have inserted some images to try to explain this more clear.
These are some settings in illustrator.
These are the dimensions in illustrator.
I select the whole content from illustrator, copy it
And after that I go to photoshop. I choose to create a new file
Even though when I created a new file in photoshop I selected the same dimensions that were in illustrator (960 px 1810px), the copied object does not match the canvas when I press enter.
I've searched online for people that had the same problem and I found something somewhat similar, but not helpful. The problem for them was that the anti-alias was not selected. However, as can be seen in the images, in my case the anti-alias is selected. The difference I noticed is that for them the W and H are both directly 100% when the object is pasted into photoshop, but for me this never happens, it is always something different. In the images here it is w 99.99% H 99.94%, and I created another layout before this that had even worse dimensions, something like W 97.68% H 98%. I tried to fix this by putting manually 100% for each before I press enter, I even selected the "maintain aspect ration" icon (situated between W and H) but after that the image gets distorted.
I should also mention that I created different other smart objects with these files and they have the same problem - I selected the header for example, made it a smart object, and every time they are introduced to photoshop they are not W 100% H 100% but are 9X % 9X% or something.
I also tried, when creating a new document in photoshop, to put instead of 72pixels/inch - 300pixels/inch and its the same problem..
I also looked at the illustrator file so that there are no strokes on the edges of the document.
So, please, if there is someone who know how to fix this, to paste it so that I will have the same dimensions (W 100% H 100% automatically) so that the documents will match how it is normal, I would really apreciate the help. If there are any other details and setting one might need, I will look for them and mention them after that. Thank you!

Use
file >> export > psd instead
Your resizing problem is coming from what is in your clipboard is not 960 x 1810, but larger (960.078 x 1810.048 as seen in your 3rd screenshot), and Photoshop is resizing trying to fit.
To fix this yourself, make a new document, your clipboard size will automaticallly be used if you make a new .psd doucment, then paste, than drag over to your 960 x 1810 .psd document and reposition.

Re: Smart Talk problem.

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