Re Spam on ePrint server

Hi,
It seems like this issue is really a bit too much for some.
I'm having the same problem here. Even though the email I'm sending the message to my eprint mail, is on the whitelist of emails I've created.
I find it quite useless if even I can't decide from where I can get my own emails being sent. What work around is there? When will this issue be solved and how??
I don't see the use of ePrint if I have no control at all over what will come to me and what will not. I can't give this adress to anyone because if I can't print it out, what is the point in having the service active???
Greetings
Michael

Hello Michael, im sorry to hear that you are having this issue with eprint, but there are some things that can be done, and reasons why it is set up this way. The main reason for messages being marked as spam has to do with the quality of the photo being sent, or a small photo in the message such as a digital signature.
The default settings for printing out a photo from a pc is around 200-300dpi, which gives good results for printing, and can even be raised higher if needed. If eprint sees a photo sent that is below 100dpi, it will mark it as spam due to the quality of the image. If you print a photo off at that dpi the quality will not be satisfactory for almost any user, and at that point you have used quite a bit of ink on a photo that you do not want due to the quality.
If you are sending a photo from a cellphone or a smartphone, this is where the issue lies in most cases. On an iphone if you send a photo and you choose the small option instead of medium or large, it actually gets sent at 96 dpi, which is below the above threshold. If you have an older phone the cameras on them are generally fairly low quality and will save photos at a low resolution, and the dpi is once again below 100.
One thing you can do if you havent yet is actually set your account to allowed senders only, make sure the email you are sending from is on there, and send one of those photos again. You should get some more detailed information on why the job did not print this way, and if it is infact the DPI the email response will tell you this.
Jon-W
I work on behalf of HP
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    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    Click the KUDOS STAR on the left to say “Thanks” for helping!

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    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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