Re: Still being throttled after a month

Webby wrote:
If you need any further explanation just ask
Nicely please

Andy_N wrote:
infinity2012 wrote:
your wrong as usual john46
what you sign up for in contract is the 40mb package, and I KNOW that what you actually receive is not the same but READ posts before telling me that i'm wrong..
So anybody signed up to the 40mb package, is rightly correct to insert 40 into the profile.
Operative keywords "CONTRACT" and the contract states 40mb (Even up to 40mb) is still the 40mb package and profile.
The speedtest asks for profile and not the speed.
The profile will always be 40mb if you have 40mb package.
The speed can be anything at any given time and therefore could result in false results.
Really know what your saying before confusing folk even more than they already are. which results in more messed up problem for them and not a solution.
I know all about profile and IP and your link explains it a lot when it come to speed and not what your contracted profile is........ BUT and a massive BUT.. is that the speed test asks for your profile and NOT your SPEED...
Speed changes and could be the issue/problem in the first place.
Too many in forums give useless info and cause more problems
I reckon that you have all been taught some good info here tonight and for FREE.
My cocky, sharp reply may not be to your liking because I'm old hand from 1980's with zx80 - zx81 onwards and Ataris with first ever dial up modem connections and still have my old motorola V92 from 1994.
Hi.
Where are you entering your IP profile in the speedtester site ? Are you putting this in the Service ID box ? If so, then this is not the IP profile - it is the contract service which is a different thing.
I'm also confused as to where he's entering this information. I've never done anything of the sort on any speedtest!
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Sent from Samsung MobileApple Support Communities Updates <[email protected]> wrote:
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I have just purchased the iPhone 5s and my previous phone was backed up on iCloud. However when I restored this on my new phone my photos are still being restored after 4 days. Shows the amount there but no pictures?

I have just purchased the iPhone 5s and my previous phone was backed up on iCloud. However when I restored this on my new phone my photos are still being restored after 4 days. Shows the amount there but no pictures? Is there anything I can do to get them back as my other phone has now been cleared. On my iCloud storage it still shows that my previous phone had all the info still?? I'm confused!

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Hey
Support usually replies within 24-48 hours.
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Did you get a confirmation email from the contact form? It should be similar to "Spotify Support Case #XXXXXXX". If so, reply back to that email and tell them you still need help.
If you got an automated reply email telling you to check the help section or the community, you need to reply back to it saying you still need help, even if it's from a no-reply address.
If you never got an email, look in your spam folder to see if there is an email in there. Make sure you are checking the email account you used to sign up to Spotify. You can check the email on your account here.

We paid the annual premium and are still being charged for the monthly.

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Adobe <[email protected]>
Jan 9 (3 days ago)
to Debi
For additional help, reach us at http://helpx.adobe.com/contact.html
General Info
Chat start time
Jan 9, 2015 8:01:45 AM PST
Chat end time
Jan 9, 2015 8:28:01 AM PST
Duration (actual chatting time)
00:26:15
Operator
Sunil Kumar
Chat Transcript
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: You are now chatting with Sunil Kumar.
Sunil Kumar: Hello! Welcome to Adobe Customer Service.
Sunil Kumar: Hi Debi.
Sunil Kumar: One moment while look into the issue
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Sunil Kumar: I understand that you want the refund for the subscription which you have purchased by mistake thinking that it is a yearly subscription, right?
Debi Smith: We started with Adobe by paying $14.99 monthly. Last August, we decided to go with the annual to save money, Since that time, we have continued to be charged monthly since August - December 14.99 monthly, in error. How can I get refunded the overcharge $59.96 and stop this charge?
Debi Smith: I want to cancel the monthly $14.99 service because we have paid for the annual service. This charge should have stopped when we started the annual. Are they two different programs?
Sunil Kumar: Thank you for the information.
Sunil Kumar: Please allow me 3-4 minutes while I check your account for information and help you.
Debi Smith: k
Debi Smith: I have to leave you. Can you please email me any other questions? Otherwise, please refund the $59.96 to my credit card, stop the $14.99 charges and keep the annual subscription going, as it. My email is [email protected] and phone 931.372.7200 Thanks!
Sunil Kumar: Okay.
Sunil Kumar: Is there anything else I can help you with?
Sunil Kumar: I'm sorry, did I lose you?
Debi Smith: ARE YOU STILL THERE?
Sunil Kumar: Yes. Sorry for the delay.
Debi Smith: What is the status of the refund and the correction to my account?
Sunil Kumar: I'm sorry that it id not possible to provide the refund for all the charges. As you are contacting now, I can provide you the refund for the last charges.
Sunil Kumar: Will that be helpful for you?
Debi Smith: I have contact Adobe before about this and thought it was taken care of.
Sunil Kumar: Thank you for your patience.
Sunil Kumar: I check and see that I need top forward the case to our relevant team for the for the refund for the subscription.
Sunil Kumar: They'll contact you in 2-3 business days for the refund issue.
Sunil Kumar: Is that okay for you?
Debi Smith: General Info Chat start time Nov 12, 2014 3:07:00 PM EST Chat end time Nov 12, 2014 3:37:31 PM EST Duration (actual chatting time) 00:30:31 Operator Rakesh Chat Transcript info: Thank you for your patience. While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: You are now chatting with Rakesh. Rakesh: Hello! Welcome to Adobe Customer Service. How are you doing today? Rakesh: Could you please elaborate your issue Rakesh: Are we still connected? Rakesh: Are we still connected? Rakesh: We have not heard from you for some time. Do you wish to continue to chat? Rakesh: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance. Rakesh: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye! info: Your chat transcript will be sent to [email protected] at the end of your This was an email from 11/12/14 Debi Smith: When I realized that the monthly charge wast $14.99, I paid for the annual subscription and understood that the $14.99 charges would stop and the previous one paid would be refunded. Please advise as to when the refund will be given. I purchased the annual in September and the last $14.99 charge was October 13th. My account shows that both plans are still in play and I am being charged for both. Please help as I only want the annual and the other needs to be credited.
Debi Smith: Will they email or call? I have to go now.
Sunil Kumar: They'll email you.
Sunil Kumar: Is there anything else I can help you with?
Sunil Kumar: Are we still connected?
Sunil Kumar: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance.
Sunil Kumar: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

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         3%    WindowServer
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The forums are full of users with computers that no longer work correctly after running these so call 'cleaners' (Memory Clean, CleanMyMac, and MacKeeper). Do not install any third party so called Mac cleaning utilities. They can do harm to your Mac.
See this thread for removing Clean My Mac
https://discussions.apple.com/message/25680635#25680635
Genieo - how to remove:
http://www.thesafemac.com/art/
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Or
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If you want to prove to yourself that it would be worth while to do the clean install, we can setup a small 20 GB partition for Mavericks and you can test Mavericks out without all the baggage in your current install.

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SAM
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I have yet to try the program that you recommended... will try that shortly.
And yes ... since I'm using the standard sap TAS item cat ... the "relevance for delivery" is already turned off and the billing is "F"

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VKE7AOYE.txt,
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J2Q8V5BO.txt,
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9700 Handset still not back after 7 months

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I sent my hand set back in October 2012 and paid for the quote to have it repaired, when it came back it still around not work. I phoned a person called Emmerson who ask me to send it back. At first I was told the phone could not be fixed, then was told another tech said all it needed was a part which they had ordered. and would take around three weeks. I have been anxiuosly waiting for the return of my phone, and after may phone calls which now says that the number i am ringing is now disconnected and nor reply to my E-mails, I am concerned that the company has folded and my phone has been lost??
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Rgds Alec Taylor

I can't find anything under that address in Australia. Are you sure you have posted the correct address?
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

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i deleted this app a long time ago but every now and then its still making in app purchases. I would like to know how to stop that.

If you subscribed to something in the app, you will need to re-download the app and un-subscribe. It is highly dependent on the app you did it in. Deleting the app will not stop it from charging you.

Am I still be throttled on Infinty option 2?

I subscribe to Ngroups.net newsgroup provider and have done ever since I started with nzb's.
Up until 3 days ago, (when I signed up to BT Sport/12 months contract extension BTW!) never had an issue with speeds being anything less than max, ranging between 43-57meg.
It would seem to me that I am still being throttled. Any torrents that I try during peak times are mostly still slow (60-70kbps), and now it looks like it's slowing my nzb's as well now!
During the day I can get great speeds still, but during peak (after 4pm) I can get almost max speed right until the last 20mb or so of the file, then it just hangs!?! And can then take up to a couple of hours for the last few mb?
Any one have any similar issues or help?

I doubt it has anything to do with BT Sport. It could have network impact long term if it becomes popular, but I wouldn't think there are many people signed up to it yet. I think more likely is that something went wrong in the mess of BT's server infrastructure and your unthrottling request that would have been part of the re-contract got lost.
Probably easiest to try the mods at: http://bt.custhelp.com/app/contact_email/c/4951 . But be aware they take 3 working days to reply: sometimes more if busy. They might take a little longer to respond, but are more likely to get things sorted when the do than the standard service.

TS3048 My mouse still works intermittently after following the above steps

My 9 month old wireless mouse now works intermittently. I hooked up my old trackball. I followed the steps onthe troubleshooting page -- basicallly changed the batteries and make sure the sensor window was clear. The desk surface is a little rough but it worked fine for 9 months. Any suggestions?

Hello:
Try resetting the PRAM and SMC.
If that does not work, contact Apple for a warranty replacement (yours is still in warranty after 9 months).
Barry

Re: Still being throttled after a month

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