Recently loaded Firefox Update 3.6.15,message appeared saying the file is corrupt. This appears to have impacted our proxy server and ability to stream video from BBC I-player? Has anyone else had this issue with 3.6.15, if so how did you resolve it?
Received upgrade notification for Mozilla to 3.6.15 which we undertook. The computer after completing this activity now cannot stream video through our proxy provider from BBC I-player, even though we have ensured we have the latest Flash Plug-in. The system was working perfectly prior to this event. Even if we delete and re-download the update, the file loads and then when asked to run, "File Corrupt message appears. Please advise or provide solution if possible. Thanks
Received upgrade notification for Mozilla to 3.6.15 which we undertook. The computer after completing this activity now cannot stream video through our proxy provider from BBC I-player, even though we have ensured we have the latest Flash Plug-in. The system was working perfectly prior to this event. Even if we delete and re-download the update, the file loads and then when asked to run, "File Corrupt message appears. Please advise or provide solution if possible. Thanks
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The file will download approximately 40% and then I get an error message that says the file is corrupt and the download window closes automatically. In addition, I have had this trouble with two separate computers using two different operating systems.
Download a fresh Firefox copy and save the file to the <u>Desktop</u>.
* Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup -
The first day I got it, it was fine. Then when I woke up the next day which was less than 12 hours after hooking it up, it wouldn't connect..it let me type a couple of characters to my password, but then literally stopped. My trackpad has yet to have any issues whatsoever. Even during the keyboard malfunctioning it's been fine. In order to get the keyboard to work, I have to log into the guest account, let it be discovered, then pair it. It as now happened on 4 different days, more times than that, though. I've only had it for just over a week. I don't think there's a problem with the computer just because the trackpad is fine. The keyboard blinks that little green light when it's having this issue, too. As you know, it's normally off. Today I tried to log in for the first time and it did the same thing as the first day. It let me type a few characters, then stopped and wouldn't connect. This time, though, when I went into the guest account to let it be discovered it wouldn't let me type the numeric code to pair it. I had to hold down my power button to restart it because I was logged in on another user and it wouldn't let me restart it the normal way without typing the admin username/password...which I obviously couldn't do seeing as how I didn't have a keyboard. Does anyone else think this is a faulty keyboard I need to return? Or is this unfortunately how it works...or what? Help please...
I was at the Apple Store that week 5 times for a messed up phone that they replaced with a total of 4 replacement phones because of different issues the ones they gave me had and driving there that much almost made me say screw it to the iPhone...now I buy this very expensive iMac spending 2 grand and this happens....I'm so mad I am thinking of just returning it and giving up on Apple altogether which Idon't WANT to do...but with all I've dealt with in a 2 week period with the iPhone and now this...oh and I bought a $100 cell phone case I had to replace because it wasn't working correctly. So you see, I am beyond frustartee over Apple.....if anyone could help I'd greatly appreciate it. With all of my problems I've had, you'd think they want to do more than apologize for my inconvenience. Even the techs that helped me said it was ridiculous I've had so many issues and now I'm just adding to the list..Try this:
Go to System Preferences - Bluetooth. Delete the keyboard from the list of devices by pressing the "-" button. Take the batteries out of the keyboard and reinsert them. In Bluetooth Preferences press the '+" button to add the new device. If the keyboard begins to pair, click the word "pair" and type in the passcode. Press return. The keyboard is now paired.
If the mouse is not pairing, try this: shut down the computer completely, unplug any USB mice, then turn off the power to the bluetooth mouse. ONce the computer starts up again, wait for the pop-up looking for a mouse. Turn on the power to the bluetooth mouse. It should work normally now. -
Has anyone else had any issues with their iPhone 5
I had a problem with Siri this weekend. Asked a question and got it answered, then asked another question and it was just "thinking" and didn't answer. This morning I connected to iTunes and the screen went black except for time, service bar. I had to shut it down and turn it back on. And is it just me, or does the battery run down A LOT faster??
Everyone else seems to be using their iPhone 5 devices trouble free No, but seriously...the issue with the fast draining battery is probably your push notifications or the known problem with excessive data network usage. Make sure you adjust your app settings to reduce push notification usage, and monitor your data usage to see if your phone is secretly downloading tons of data. People are describing gigs worth of data over a few days.
WiFi also drains batteries pretty fast. If you don't need it, turn it off.
Sounds to me like Siri had a freakout that sapped the memory of the phone (some kind of memory leak/bad programming). The restart probably stopped whatever was stuck in a loop. -
Has anyone else had any issues with the latest update?
I downloaded and installed the latest OS update and after a restart, I got a crash screen. Called tech support and ended up reinstalling the OS. After all this, I do the update again and get a message that the iTunes update couldn't be found on the server. Whassssssup? Any ideas?
Yes, they messed this up bigtime...
http://reviews.cnet.com/8301-13727_7-57451440-263/thunderbolt-update-plaguing-ma cbook-pros-with-kernel-panics/ -
Has anyone else had an issue with Suspension of devices vs Canceling of devices?
Back in July I contacted customer service about canceling our service on our mobile hot spot (jetpack). The customer service representative told me to "go online and suspend the service, it will eventually cancel out". So that is what I did. Today I received a bill with $71.05 in charges for the "canceled" jetpack. I called into customer service, was transferred to Lisa, the customer service supervisor for the midwest call center and was told basically sorry, but we can't credit your account. We provided the service even though you did not use the service. I stated that I received no notification that service would resume and thought that the line would "cancel out" as I was told by the customer service representative back in July. So I asked to speak to Lisa's supervisor, she doesn't have one...really??? she answers to no one??? I inquire about cancelling my account all together effective immediately, and she could not tell me what the total charges would be...and she's the supervisor who answers to no one??? No wonder this company is going downhill....All I want is the $71.05 credited to my account since I was given misinformation. Am I asking too much????
How would pulling a taped conversation of the customer consenting to suspend vs disconnect help them get their way at all? At some point a person has to accept personal responsibility for their choices. If he wanted it disconnected, he should have declined going online to suspend and had it disconnected.
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This is what comes up every time I use a Creative Cloud product. When I click on "Accept" nothing happens so I end up having to just click "Quit".
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
overheated ipad
Not normal. Take it to an Apple Store for evaluation.
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
Cheers, Tom -
Has anyone else had this problem on defective power adapters?
I just finished talking to customer care about the third defective power adapter for my powerbook G4. He just did not care. Had attitude of why are you bothering me?
I saw an old post on the board some time ago, some fellow had gone through 8 power adapters and apple just kept sending him defective ones.
Has anyone else had this problem with defective power adapters that just turn off, and or rude customer service people?.
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Ok....I have a 2012 MBP that has Yosemiti installed. The airplay works from iTunes, but when I try to mirror from the desktop I get the "no device detected" message. Airplay on all of my other devices work fine. Has anyone else had this issue?
Hey Marco'96,
Welcome to the Apple Support Communities! I understand that you are experiencing issues with AirPlay mirroring in OS X to your Apple TV. The following resource includes helpful troubleshooting steps towards the end of the article, which may resolve your issue:
About AirPlay Mirroring in OS X - Apple Support
http://support.apple.com/HT201343
Thanks,
Matt M. -
I keep getting an error message "cannot connect to the internet." Is this a problem with my internet provider, or has anyone else had this problem.
I get that problem once in a while and I will not be able to connect to the Internet with any of the 5 or 6 (or 7 or 8 ) web browsers that I use on my iPad. The one thing that I do that has never failed to work for me is to close all apps on my iPad and reset the device. I can't guarantee that it will work for you, but this works for me every time I get the server failed to load/can't connect to the Internet message.... Or whatever the exact message is.
If you have a ton of apps in the multitasking display, it can take a while to close them all, so you could just trey resetting the iPad first and that might be all that you need to do.
Closing apps in iOS 7 works like this. Drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
Using windows 8 - receive message "ipod detected but cannot be identified properly" when connecting ipod nano 7th gen. Have unisntalled and reinstalled itunes from apple site as advised with no luck. Has anyone else had this problem and resolved it please?
This is how it's displayed: http://i50.tinypic.com/nd7vk7.jpg
And this is what happens when I click properties and 'search for solutions': http://i47.tinypic.com/2iu3vrc.jpg (the box disappears after that, apparently having done nothing, when I search online for software it informs me my computer already has the best/latest installed)
I use a Toshiba Satelite L350-170, my Vista is a 32-bit Thankyou!
Message was edited by: Martha11 -
Since downloading OS X Yosemite I have been having issues with Netflix. Video slows down which causes the audio to go out of sync. Netflix plays ok on ipad which makes me think it's the software which is the issue. Has anyone else had this issue?
Try this:
Go to System Preferences - Bluetooth. Delete the keyboard from the list of devices by pressing the "-" button. Take the batteries out of the keyboard and reinsert them. In Bluetooth Preferences press the '+" button to add the new device. If the keyboard begins to pair, click the word "pair" and type in the passcode. Press return. The keyboard is now paired.
If the mouse is not pairing, try this: shut down the computer completely, unplug any USB mice, then turn off the power to the bluetooth mouse. ONce the computer starts up again, wait for the pop-up looking for a mouse. Turn on the power to the bluetooth mouse. It should work normally now. -
I have a 2nd generation iPod touch. I have not updated the software from version 2.2.1. When I connect to iTunes to update to 4.2, I keep getting an error message. Has anyone else had this issue and figured out a way to fix it?
Error -1
Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Also see:
-1 error
-1 error too -
My iPhone 4S will not sync with the music I have selected in iTunes. Has anyone else had this issue and what is the best way to fix it.
Hi,
Setting up syncing
Before setting up syncing you should download and install the latest version of iTunes. Wi-Fi syncing requires iTunes 10.5 or later and iOS 5 or later. You can change your sync options at any time. Each time you sync, content is synced between your iOS device and computer to reflect new, updated, or deleted content.
USB syncing
Open iTunes.
Connect the iOS device to your computer using the included USB cable and select it in iTunes under Devices on the left-hand side. Some tabs may not appear if you do not have corresponding content in your library. For example if you do not have any podcasts in your library, the corresponding Podcast tab will not appear.
Click Apply, in the lower-right corner of the screen, to sync.
Wi-Fi syncing
Open iTunes
To set up Wi-Fi syncing, connect your iOS device to your computer with the included USB cable. Select your device under Devices on the left-hand side.
In the Summary tab, select "Sync with this [device] over Wi-Fi".
Whenever the computer and the iOS device are on the same network, the iOS device will appear in iTunes, and you can sync it. The iOS device will sync automatically when all of the following are true:
The iOS device is plugged in to power
iTunes is open on the computer
The iOS device and the computer are on the same Wi-Fi network
While the iOS device appears in the left-hand column of iTunes, you can select the content tabs and configure sync options.
Click Apply or Sync to sync the iOS device.
Hope this helps
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