Recommendation for RoboHelp Office X5

I have just started in my new role and our organization has the following environment:
RoboHelp Office X5
Office 2003 - Moving to Office 2007 next year
Windows XP - Moving to Windows 7 next year
IE 6 - Moving to IE 8 in the next quarter
What kind of compatibility issues will I face over the next year as we upgrade our Microsoft applications? If I move to the latest version of Robohelp, what advise do you have to move my old files from Robohelp 5 or do I need to start over?
Thanks for your help.
bieds-mn

Hi Mark.
Converting a project is as simple as opening it in RH8. As soon as you do so, the application automatically upgrades the project for you. Just be aware that once you do so, there is no going back to the previous version. This is because the underlying code in RH8 is very different. Just make sure you make a copy of your projects before doing anything. You are unlikely to need them but it is better to be safe than sorry.
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Release dates for RoboHelp Office 12, 13, 14 and 15

Hi,
I desperately need help.
I am creating software license compliance reports and to do so, we identify all incoming software .exe.
For each identified software version, we find release and expiry dates.
I have been searching the internet for a very long time now.
I cannot find anything I can trust.
Is there anybody out there who knows something about this. if not for all of the versions, then at least for some of them?
Anything helps.
Please!

It's the old name for what we now know as RoboHelp (as opposed to TCS). At that time I think it included the bits we get now but then could be purchased separately. Rick will probably recall that better.
I don't have release dates but there is no expiry date as such. Support is only available for the current and previous versions. Beyond that they just keep running. X4 (12) and X5 (13) are problematic in that they require activation and can no longer be activated. For X5 there is a download to get around that. For X4 you are plain out of luck.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

RoboHelp Office Pro - Automated offline help?

The summary of features for RoboHelp Office Pro lists
"automated offline help" as a feature but I can't find anything
about how this works. We plan to publish our WebHelp Pro project to
a server using RoboEngine but would like users to be able to fall
back on a local copy of the help files. Any ideas what this listed
feature really means?

Hi EmmaG2 and welcome to our community
Unless I'm mistaken, you are referring to a feature known as
"airplane help". This is something your developers would do. I have
no idea how to set this up, but as I understand it, you create a
compiled .CHM version of your help system. The compiled .CHM is
placed on the user's local hard drive. Then your developer
configures the call to help so that *IF* the connection to WebHelp
Pro is unavailable (as would be the case if you were traveling on
an airplane-hence the term "airplane help") then the call
automagickally switches to the offline version. How well this works
in actual use remains to be seen. We often see that RoboHelp's very
own help often fails users and presents a blank window. And the fix
is normally to configure RoboHelp HTML to simply always look for
help locally.
I can't imagine this would take place without some .DLL in
the picture that your developers will need to call. Try looking
inside the help file that ships with RoboHelp HTML. Look in the
Index using the term: "Airplane Help".
Hopefully this helps... Rick

RoboHELP Office 9 Upgrade

Hello experts,
I am wondering if there is an upgrade option available for RoboHELP Office 9?
Or do I have to purchase a full product? I am downloading the trial version of RoboHelp 8 to try.
Thanks and regards,
Kenny

Upgrade pricing is only available for X5 and upwards. It will however upgrade your existing projects but do make backups before you upgrade, just in case.
Unless you are definitely upgrading, I would suggest that the trial is installed on a different PC.
Another thing to think about is that support on these forums for RoboHelp for Word is not what it used to be in terms of the volume of people who support it. Many authors have move to RH HTML which has many more features. You might want to think about making that change too.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Need a printer recommendation for a small office

hey folks, hoping someone might be able to suggest a recommendation for our business. We’ve had an OkiData color laser printer that’s lasted over 6 years but it’s been giving us some trouble over the last year and yesterday it stopped printing with an error we can’t resolve. Would have to bring a tech in to fix and we’d basically already decided that once this thing bit the dust we’d move on to something else. It’s time.
We are looking for something in the $200-$400 range, would consider going a little higher if it was clearly worth it. We want something that connects wireless, prints quickly and reliably in Snow Leopard over an Airport Extreme network, decent color print quality is important but doesn’t have to be photo quality (we have an HP Photosmart for that kind of stuff), and it needs to have reasonable printing cost per page. We don’t print a tremendous amount of stuff, but we probably go through 100-200 pages a day and it adds up.
Was looking at the HP OfficeJet Pro 8500 wireless and that looks like a nice unit except half the people who buy one hate it. Looks like HP quality control is lacking and if you get a good unit, great, but the odds are good you’ll get a lousy one.
Also looking at the Brother HL-3070CW, but reviews say it has a high consumable cost.
Basically, the more I look into this the more I head spins and now I've got myself wrapped around the axle and don’t know what to do.
Any suggestions would be GREATLY appreciated.

I would steer clear of the 500 express. Since you seem to be new to cisco products, I would use the opportunity and buy what most of your potential customers already have. Get yourself a pix/asa and a 2900 series switch as first poster suggested. If you are interested in certifications, you will need to learn the command line interface. The 500 express will do you no good as it is all gui. This is only my opinion of course. Oh, and did I see not expensive and cisco in the same sentence. :)

RoboHelp Office 2000 and 9.1

Just found my copy of RoboHelp Office 2000 and 9.1 and would like to install them on my new computer and get back to using the program.
Two questions:
1. Which of the above versions is the newest? I realize that they are both quite old but can't remember which is the latest.
2. Can either version run on Windows 7? I am using Windows Word 2003.
Thanks for any input.
Peg

Hi Peg.
RH Office 2000 came out sometime in 1999 whilst I believe that RH 9.1 came up afterwards. However neither would support Office 2003 or Windows 7. If you weren't using any Word features maybe you could get one version installed and running but if you had any issues, you'd be on your own as far as Adobe Support is concerned. If you can afford it, I'd strongly recommend you buy the latest version RH8. It is miles better than either of the versions you currently have.
The RoboColum(n)
@robocolumn
Colum McAndrew

Error in Plugin Installation For MS Office 2013 on Windows 8 and 8.1

Hello,
We have developed an installer for MS Word and MS Excel plugins. So far it has been working fine for MS Office 2003, 2007 etc. but since I have upgraded to a Windows 8.1 machine with MS Office 2013 installed, the plugin installation is giving error.
The installation fails and an error dialog appears with Error Code Type: Error, Error:1, Owner:30a.
The installer works well for MS Office 2010 on Windows 8/ 8.1 machine or MS Office 2010 on Windows 7 machine.

HiDinesh,
Is there any other error message when installation fails?
According to this error message “Error Code Type: Error, Error:1, Owner:30a.”
This is problem conclusion provided by IBM:
This issue is no longer reproducible in V6R2012x.
Installation checks have been modified to throw an error only when none of the Office applications
(Word, Excel, PowerPoint and Outlook) are installed. This error will not occur if one or more of the Office products are installed.
For more detail information:
http://www-01.ibm.com/support/docview.wss?uid=swg1HE09464
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
If there is anything I can do for you regarding this issue, feel free to post back.
Best regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Recommendations for printer/all in one for use with 10.9+? Help!

Does anyone have recommendations for a printer/all-in-one that will work with Mavericks? Monochrome (b&w) laser printer/all-in-one preferred. This is for a small office (5-8 people). Frequent pdf printing and 30+ page documents.
Right now I'm looking at Brother MFC-7860DW (might need something with a larger capacity), Brother MFC-8710DW, Epson WorkForce WF-M1030 (again, may need something w/ larger capacity), and Canon Laser imageCLASS MF4770n or Canon Laser imageCLASS MF4890dw. Also have looked at Canon imageCLASS MF6160dw but reviews are iffy. Any suggestions would be greatly appreciated!!

Thanks for your help and input, diggernyc. If I was going to say that my question had been answered I certainly would have chosen your response and not my own. It seems silly that you can't undo marking a post as "solved".
If anyone has suggestions, they are still appreciated. Thanks!

Any recommendations for A3 colour printer for small studio?

Need a printer to do A3 or A3+ printouts for client mockups in small studio.
Can anyone recommend one? Needs to be networked with 3 people using it.

Formally, your question belongs on the Apple ColorSync Users list and not here, but Pages is the place where photography and typography come together, so here goes.
1. Stay away from toner-based printing devices. They tend to have a tiny gamut, too small for the RGB colour space in which you capture and correct your photographs, and too small for proofing.
2. Stay away from printing devices intended for the office imaging market. These devices tend to have a small hardwired RGB colour space, that is, sRGB.
You may not be able to work around the cap on the colour gamut in an ICC characterisation of the colour device, so you can't get at its full colour gamut.
3. For presentation printing and proof printing, a graphic arts CcMmYK inkjet with bright and neutral white substrate produces a colour gamut you can use in two ways.
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b. For proof printing you can clip the large gamut to the size and shape of the gamut of the intended printing condition, adding paper white simulation for D50 visual matching and matching by colour measuring instrument for contract proofing using a control strip.
There are contract quality presentation-printing and proof-printing RIPs for Mac OS X Server. BEST/EFI Colorproof by a group of people in Germany is one such. They have a forum where you can work out questions on configuring rendering intents, or you can ask on the Apple ColorSync list.
/hh

Robohelp office X5 crash with MS word

RoboHelp Office X5
The following error message often occurs when saving a
RoboHelp document
Word file:
Visual Studio Just-In-Time Debugger
An unhandled win32 exception occured in WINWORD.EXE [1496].
Just-In-Time
debugging this exception failed with the following error: No
installed
debugger had Just-In-Time debugging can be enabled from
Tools/Options/Debugging/Just-In-Time.
Visual Studio has NOT been installed on my computer!

It would have helped if in your request for me to look at
this, you had posted a link to your problem! As a new member to the
forum, perhaps you are not familiar with how to do that. Click the
link below for a guide on using the forums. I am also mystified by
the logic of adding your second post to another thread.
http://www.robowizard.com/RoboWizard/NewProject.htm
Yes I saw your post, I see all posts. Problem was I have not
seen this problem. I threw Visual Studio Just-In-Time Debugger at
Google and found
this
link. It looks as if will help.
Was RH installed on the PC that you are using with your logon
and with admin rights. That is a common cause of RH / Word errors.
Also see the topic on my site about Print Issues as that covers a
number of problems.
First though you need to stop the problem you report.

Best method for controlling Office 365 updates

Were looking for the best method for updating Office 365. We will be testing prior to releasing the version to the rest of the company. We have a couple of methods we're contemplating but looking for any pros or cons for each. We are also
using SCCM 2012.
1. Run setup.exe setting the version and internal install source in an .xml file run as an SCCM package using distribution points as the install source.
2. Run click2runclient.exe with command lines setting the version and internal install source as an SCCM package using distribution points as the install source.
3 Set the version through group policy and turn on automatic updates and don't specify an install source.
Option 3 appears to be the most straight forward with the least administrative overhead. Would it be possible to revert back to an earlier version using this method?
I have read various articles but looking for any input as to what is working well or not working for others.

Hi,
I would like to share this
blog post with you, which provides an example how to implement a fully automated testing and deployment process of Office 365 updates. This deployment method provides you the ability to test updates before you approve them in my environment.
The process might look like:
Deploy Office 365 in your environment with Office Deployment Tool, configure the "Updates" element in the configuration.xml file so that updates are enabled and the "UpdatePath" attribute points to an internal source.
Download the latest Office 365 build into a different internal source, configure your test machine to pick up builds from it.
After testing the updates, copy the updates to the first internal source.
You should be able to integrate the process with SCCM to reduce your administrative effort.
Hope this helps.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Best Xserve recommendation for Ad Studio

Could any please provide best recommendations for Xserve with Ad Studio comprising Raid 5 3-6 TB storage, 10-20 Macs with 3 power uses wanting to work live on 2-3GB files. The xserve will also be connected to existing windows server for exchange mail. The other users are lite office users so main issue is to provide fast secure access for power users. As this is brand new site the only existing requirements is connectivity to the smbs server for mail as all data will be transferred to new xserve.

• A basic, low-end Xserve with two internal hard drives in a mirrored RAID, and a Fibre-Channel card
• a Promise Vtrak RAID with 6TB storage and room for expansion
Depending on your budget, you may also want to set up a Fibre-Channel network for the power users. This is expensive and maybe optional, depending on your performance needs. Gigabit ethernet might work for the power users' connection to the server, but maybe not. For a fibre channel network you'd need:
• a fibre-channel switch
• Fibre channel cards for each of the power users' workstations
• Xsan2 so more than one server/workstation can connect directly to the storage.
• cabling
And, of course, you'll need a solution for backing up all that data.
Message was edited by: Brad21

Recommendations for new Printer needed!

Hi!
Like a dolt, I dropped my printer and now it doesn't want to work anymore (imagine that!) I'm overwhelmed by the choices, so I was hoping to get a recommendation for a great all-purpose color ink jet printer for under $200. I do a lot of 8 x 10 prints that I like to frame so image quality is top priority.
Thanks so much in advance!
Amie

Here's a link to the Canon USA page for printers. Note there are several under $200. The ones that have a little red "new" by them use an ink system that's new from Canon.
http://consumer.usa.canon.com/ir/controller?act=ProductCatIndexAct&fcategoryid=103
Here's a quote I copied from one of the individual printer descriptions:
"A system for long-lasting photos.
The Canon ChromaLife100 system combines the PIXMA iP6220D Photo Printer's FINE print head technology and newly developed inks with select Canon photo papers, with results rivaling that of many conventional photos. These beautiful photos will also last up to 100 years when stored in an archival quality photo album."
I think you'd be very happy with a Canon. I understand Epsons are great, but they continue to have a problem with clogging if not treated with great care, and the Canon ink cartridges (one for each color, by the way) are less expensive, too. Canon paper seems a little harder to find, but I've also seen some good buys at Office Depot recently, so I think places are now stocking more since Canon has become such a big contender in the field of consumer grade inkjet printers. (Sorry for the huge runon sentence, but I'm too lazy to edit!)

How to activate RoboHelp Office X4

I have got RoboHelp X4 and want to activate it.
The activation Wizard that I get while starting RoboHelp
Office gives me two options - Internet activation and Manual
activation through call center. First option of Internet activation
always fails with can not connect to server. I tried calling the
customer care number multiple times. For quite a few days the
activation servers were down. One time the care guy gave me the URL
http://brzsupport.connectpro.acrobat.com/robohelp/
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Can anyone please tell where can I get my version X4
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Welcome to the forum
There is a current thread running on this. Please see that. I
will be updating it shortly.

I just purchased MBP and it is my first Apple computer. How concerned should I be about virus software and what do you recommend for security software?

I just purchased MBP and it is my first Apple computer. How concerned should I be about virus software and what do you recommend for security software?

1. This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets (see below.)
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
3. Starting with OS X 10.7.5, there has been another layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't actually been tested by Apple (unless it comes from the Mac App Store), but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. For most practical purposes, applications recognized by Gatekeeper as signed can be considered safe.
Gatekeeper has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could find some other way to evade Apple's controls.
For more information about Gatekeeper, see this Apple Support article.
4. Beyond XProtect and Gatekeeper, there’s no benefit, in most cases, from any other automated protection against malware. The first and best line of defense is always your own intelligence. All known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
That means, in practice, that you never use software that comes from an untrustworthy source. How do you know whether a source is trustworthy?
Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe.
5. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was never a good idea, and Java's developers have had a lot of trouble implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style "virus" affecting OS X. Merely loading a page with malicious Java content could be harmful. Fortunately, Java on the Web is mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers. In Safari, this is done by unchecking the box marked Enable Java in the Security tab of the preferences dialog.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a specific task, enable Java only when needed for the task and disable it immediately when done. Close all other browser windows and tabs, and don't visit any other sites while Java is active. Never enable Java on a public web page that carries third-party advertising. Use it only on well-known, password-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Follow these guidelines, and you’ll be practically as safe from malware as you can be.
6. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. If you need to be able to detect Windows malware in your files, use the free software ClamXav — nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
7. ClamXav doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
ClamXav is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
ClamXav may be able to tell you which particular virus or trojan it is, but do you care? In practice, there's seldom a reason to use ClamXav unless a network administrator requires you to run an anti-virus application.
8. The greatest harm done by anti-virus software, in my opinion, is in its effect on human behavior. It does little or nothing to protect people from emerging threats, but they get a false sense of security from it, and then they may behave in ways that expose them to higher risk. Nothing can lessen the need for safe computing practices.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.

Recommendation for RoboHelp Office X5

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