Record and Case Management in ABAP

Hello,
please, does anybody know how can I find, or what is the relationship between the Records table SRMREC00 (or SRMRECP00) and the Cases table SCMG_T_CASE ??
I know that data are stored and related in these tables, and I need to select them, but it is really difficult to find the link!
Thank you!
Fabio

Dear Christine,
One does not need to use PPS to make use of RM with SRM as such. But using PPS integration makes record & case creation automatic. I expect this would be one of the requirements for you hence, PPS sounds better. If programming is not a big issue & manual creation & addition of objects is something that users are fine to do(instead of objects being linked automatically etc) then RM with SRM independently would be a good option. It also leaves you flexibility to manage things as per your requirements.
Addition of objects etc can be done from RM screens. You can add button in SRM screen to navigate to the relevant record or case.
Best Regards,
Pragya

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FSCM SAP 5.0 Dispute Management-record and case model-dispute cas model.xml

Hello,
I am using the W21: Dipsute Management Building Block Configuration Guide.doc
At the first step, creating a case record model, the configuration guide refers to a file:
6.     In the toolbar of the Modeler in the upper middle section select Model >> Load local file and open the file - dispute case model.xml -.
I do not have this file available, does anyone have any idea how to resolve this?
-     How can I obtain this file
-     Is this file necessary, to create a case record model
Thanks for your help.
Kind regards,
Santiago

Hi Santiago,
This was tricky for me too. Execute tran UDM_DISPUTE. Change your RMS ID (left side, middle box, icon with two overlapping squares) to UDM_DISPUTE. In the same box, expand Record and Case Record Models. Double click on Modeler for Case Records in Dispute Management. This brings up a search box. Click on execute Search. Double click on the Dispute Management entry in the lower box. This gives you the standard model. You can download this, using the Other Model Functions.
Then change to your custom RMS ID (ex. ZUDM_DISPUTE). Expand Record and Case Record Models. Right click on Modeler for Case Records in Dispute Management and select Create. Then upload the standard model into your RMS. Then you can customize the model as you wish. Hope that helps!
Beth

Cisco Unified WFO - Call Recording and Quality Management with Extension Mobility agents

Hi All,
We're considering Cisco Unified WFO - Call Recording and Quality Management for a customer running UCCX 8.0, agents on multiple WAN sites, all agents using extension mobility.
The documentation I've been able to find describes three different recording methods:
Using Desktop Recording service (Endpoint) to record from an agent’s desktop.
Server Recording - Uses SPAN (not so good for remote sites)
Network Recording - Uses CUCM recording service / SIP trunk / phone's built in bridge.
Network recording or Desktop recording should be suitable for the customer but it seems that Extension mobility is not supported. Extension Mobility is not mentioned in the 8.5 installation guide, it is mentioned as ‘not supported’ in the 8.0 guide as follows:
'Server Recording and Network Recording have the following limitations:
• Extension mobility is not supported.'
Neither version's documentation specifically mention extension mobility in relation to the desktop recording method, though I realise this is a similar approach to the 'server recording' method.
So the question I have is: Is extension mobility supported in any way on version 8.0, or version 8.5 for recording? And if so which recording method(s) are supported?
Thanks,
Jonathan

Hi,
I had more luck asking questions over at the Calabrio forum - they make the software and Cisco re-brand a version of it - there is some good info on their portal (http://portal.calabrio.com), you have to register but it's fairly painless. The answer I got was:
"QM Desktop recording has always supported extention mobility as it determines the recorded user by the desktop user's login. Extention mobility was not supported for Server and Network recording until the Calabrio QM 8.6.2 release in April 2011 and will be added to Cisco QM starting with QM 8.5.2 in June 2011"
Regards,
Jonathan

Web Dynpro ABAP and Case Management

Hi there!
How do i implement a case management subcomponent in web dynpro ABAP?
For classic GUI this is done by implementing the interface IF_SCMG_SUBCOMPONENT or by making CL_SCMG_SUBCOMPONENT_SP the superclass of your own class. But i don't know how this is going to work for wda.
Thanks a lot

Hi Karim,
Yes there is - try the function modules
HRWPC_OADP_DELETE_TGTOBJCACHE
HRWPC_OADP_DELETE_SRCHOBJCACHE
HRWPC_OADP_DELETE_NAVOBJCACHE
HRWPC_OADP_DELETE_DATAVWCACHE
Depending on what you want to refresh - you may not need to call all of them.
if you do this in the init of your app you can be sure to get the latest versions of the structure.
However, be aware that it can take some time for the OADP to read and build these structures - which is why they were cached in the first place! Depending on what you are trying to achieve, you may be better off (from a response time) building your own code.
Hope this helps,
Chris

Software Configuration and Change Management for ABAP

Hi all,
we developed an ABAP application with about 10 developers and shipped it to Customer A.
Then we do corrections and enhancements for a new Customer B. But then Customer A finds bugs in his shipped version, which is not the current version on our development system.
Now a lot of time is wasted debugging the current version and finding out why the bug is there in the shipped version A but not in the current version.
So its difficult and timeconsuming to manage those different versions of the same application for different customers.
This effort increases with each new customer dramatically.
The ABAP workbench only knows linear versioning of single ABAP objects like report, function module or class.
Now the question:
Is there a standard transaction or external ABAP software that supports such a Software Configuration & Change Managment, i.e. allows tagging, branching, maintaining multiple development branches, allows running transactions and reports of older revisions, etc. like so many non-SAP/ABAP SCCMs like CVS, Bitkeeper, Subversion or Monotone do in the OpenSource world?
I found one called Conigma from Galileo Group, but am wondering if there are others, or whether there is someone having used such a tool.

Hi Frank,
In ABAP world, there is supposed to be one development environment for one production system.
The transport of changes follow the path
DEV --> QAS --> Production.
One golden rule is while making any changes to a program in Development, ensure that the version is compatible with production and QAS.
If there is a change request already open for the development object then that earlier change request should be finished first and the changes should get transported to QAS and production.
It seems you are trying to handle two production systems using one development system. That will surely bring some serious fun
Though, if you have no other option then keep the record of versions applicable to your different customers.
Later retrieve the version according to the customer before making any changes.
Cheers,
Ram

Version Document Info Record and File Management

Hi all!
want to edit DMS document info records (as in cv04n - add, del files) without deleting original DIR -> Version management of DIRs.
I use the following BAPI scenario:
- BAPI_DOCUMENT_GETACTVERSION (get the highest version of a DIR)
- BAPI_DOCUMENT_GETDETAIL2 (to get the object links of the DIR)
- BAPI_DOCUMENT_CREATENEWVRS2 (create a new version of the DIR, copyoriginals = X, object links are copied as well)
- again BAPI_DOCUMENT_GETACTVERSION (get this new version number)
- again BAPI_DOCUMENT_GETDETAIL2 to get the files of the new version DIR)
- to delete single files, i change the file record of the files table ( set deletevalue = X).
- then BAPI_DOCUMENT_CHANGE2 as suggested in a nother thread of mine by 2 community members.
the latest step runs for version = 00, but when having a version gt 00, the bapi_document_change2 returns : "original is already checked in and stored".
also i checked the ph_objid and lo_objid (the ids are the same for Version n and n+1), which might be the reason for the error mentioned above.
i can't find any solution.
thanks for replies in advance,
Christoph

Hi all!
got the solution: - finally !!!
Problem:
you want to edit Document info records - using a new version of this DIR. in the new version it is possible to add and delete files.
Solution:
- CALL FUNCTION 'BAPI_DOCUMENT_GETACTVERSION'
and get the actual hightest version of the DIR
- ls_objtype-OBJECTTYPE = '*'.
append ls_objtype to myobjectlinks. to be able to copy all the objectlinks of the DIR.
- lv_dokvr_new = lv_dokvr_ref + 1. - increment the DIR version number
- CALL FUNCTION 'BAPI_DOCUMENT_CREATENEWVRS2 to create a new version of the DIR.
- * get again the actual version
CALL FUNCTION 'BAPI_DOCUMENT_GETACTVERSION'
- * get files of the new version
CALL FUNCTION 'BAPI_DOCUMENT_GETDETAIL2'
- * set the delete flag for those you want to delete in the table documentfiles.
- CALL FUNCTION 'BAPI_DOCUMENT_CHANGE2'
IMPORTANT ***
!!! transfer O N L Y the files you want to delete O R transfer all files but C L E A R the STORAGE_CATEGORY field !!!
any questions? feel free to ask...

Cisco Unified WFO - Call Recording and Quality Management stops recording with conferenced translator

I'm having an issue whenever one of our employee's conferences in an external translator, as soon as they bridge the customer into the call with the translator QM stops recording. I can hear the intial conversation with the customer, and then the employee put the customer on hold and call the translator service. Only when the two are bridged together the call always stops recording.
We are performing all recording on the server side, and are not using Quality Manager Desktop agents.
Any help would be much appreciated. Thanks!
-Chris

So I found the following information listed below. I don't manage the Cisco Unified CM portion of our telco system. Can we limited the ourselves to a single Codec, and would this even resolve the issue. Does this cause other issues if we didn't limit the devices that are recording to a single codec?
Recording IssuesThis topic explains how to diagnose and resolve problems that occur with contact
recordings.
Calls for devices configured for Network Recording drop when you try to conference
or transfer a call.
Symptom. When you try to transfer or conference a call and one or more devices on
the call configured for network recording, the transfer or conference fails and
parties drop off of the call.
Cause. Cisco Unified CM does not support codec changes for devices that are
configured for call recording. The codec must remain the same throughout the life
of the call. For conference calls, the conference bridge must support the codec
used before the conference completes.
Solution. Update the Cisco Unified CM configuration to ensure that no codec
changes occur for network recorded devices.

Case management - some questions

History of the Case Management, which is the appropriate
How do CRM Case Management history records?
CRM Integration for BPM - Case management and BPM - is it possibble?
Is preferable Case management as a WF?
There is a personal file in the CRM Business Partner?
Integration of CRM tasks and Universal Worklist - is it possibble?
Documents can be archived to external DMS?
Can Case Management track terms and automatically trigger actions?
What has to be Case? - Any activity or set of related activities together (decision, appeal in response to an appeal, ...)
How are connected Record and Case Management?
Thank you.

Hi,
1. Does Oracle Case Management solution supports De Dup check for suctomer data ?
------Duplicate SR check can be implemented in Service Request module (i.e. Form Based Module) based on item/instance/customer using profiles/setup (Check Teleservice implementation guide - 'Setting Up Duplicate Checking'). It cannot be implemented in Case Management module.
2. In case management can we create another case from case work item screen ?
------There iss no out of the box solution given by oracle to create a new cae from existing case. However customiztion can be done for this which will call 'case creation API' to generate a new case.
3. Can we customize case management screens ?
-------OAF personalization can be used to personalize case management screens as per business requirement. Refer 'OAF personalization guide_R12' for this.
Thanks & Rgds,
Gaurav Joshi.

Case Management ECC Service Provider

Hi.
In Case mangement for ECC 6.0
In the Customizing for template, I do what says help SAP
http://help.sap.com/saphelp_erp2005/helpdata/en/a5/7ad6e3343a6947a90527b550efdebb/content.htm
With the attribute TEMPLATE_PROFILE, but when I go to the event and selecting Create with Template not send me the following message "No templates available". I don´t understand that.
I create the profile. SPRO  Cross-Application Components  General Application Functions  Records and Case Management  Document  Manage Document Templates
I have assigned the document SRM_DOC04 DD1D79A8B943E4F1B257001A6458C5AA.
The assigned is:
Key = 1
Profile = ZPROFILE
Document ID = SRM_DOC04 DD1D79A8B943E4F1B257001A6458C5AA
Descr = Document
And.
TEMPLATE_PROFILE in the Service Provider is ZPROFILE.
Someboy know, What I can do.
Help me. Please!
Thanks.

hi alfredo
you just create an action profile and within the action profile you give your processing type as smartforms
your path in IMG will be like:
SPRO--->CRM->BASIC FUNCTIONS--> ACTIONS---> ACTIONS IN TRANSACTIONS
and within the smart form description you can mention your class ,the smartform you have created etc.
after you are done with the action profile you attach this action profile to the transaction you are working on
also in the action condtion you give the condition as open
as you have requirement that when case is open the smartform is escecuted,likewise you can schedule your conditoon and therein it can be
BUSINESSOBJECT.USERSTATUS = E0001
its just an example with which you can give the condition
hopes it solves your probs
best regards
ashish

What are the Steps to Edit a Form Record Stored in Case Management? (HCM Processing DesignTime)

Workflow completed. Design Time stores records to Case Management.
Can someone please tell me steps to access the record and change a field value?
I also want to attach another attachment to the process to be stored with the original attachments.
So far I am poking around in SCASE transaction.
I am able to search for processes and steps but when I click a line I have no auth to change the record.
BASIS helped me and checked - doesn't look like I'm missing auth, but maybe usung SCASE wrong?
Still working...
Assistance Appreciated.
Update:
So I read this blog and it helped:
http://scn.sap.com/community/erp/hcm/blog/2009/09/28/hcm-processes-forms-making-the-case-for-case-management
However I can't edit the record when I get down to it. The Change (pencil button) is grayed out.
Basis is checking my permissions again.
I SHOULD be able to click the change button right?

have you checked personnel profile? with CONFIGPROFILE = EDIT? http://help.sap.com/erp_hcm_ias_2012_01/helpdata/en/92/b073fb42b347af9cb19299881b379d/content.htm http://help.sap.com/erp2005_ehp_05/helpdata/en/48/164bbbb68a4b37b62ad9777b9b449f/content.htm?frameset=/en/48/164bbbb68a4b37b62ad9777b9b449f/frameset.htm&current_toc=/en/4f/b9088db1034075a337c537083539da/plain.htm&node_id=141 No you cant make changes unless you have a WF step in your processes and forms which allows you to make changes during the cycle of approval Once completed, you can only reinitiate and it ll trigger WF etc. ie HR admin step, where they check all the information is there in the form and then only allows it to be updated to the Infotype and complete the process. did you check scase with the required roles as indicated above? run su53 for missing any authorization?

Remove Linked Objects Case Management

Dear Guru's
I would like to find out how I can permanently remove some of the linked objects that are offered by the system in case management ie TC scase . We are only going to be using the Business Partner object to assign a BP to a case, and the Business Transactions object for activities, the rest are irrelevant. I know you can delete them during the editing of a case, but I would like to permanently remove them.
Your help will be most apprecited

Ok I found the solution for that, what I did is in TC scase under [b]CRM Case Mgt->Record and Case Records Models->Modeler for CRM Case Records , on the subscreen I chose start search and then selected the Modeler that I am using which for was the standard which came with the system is CRM 4.0: Integration IC Webclient/BSP UI. I put it in change mode, and for the object that I do not need to use, I clicked on them and clicked deactivate. Which is more than half for me.
Having done this you will see that for all the objects that you have deactivated, they do not appear during the creation of a case.
Hope it help hey.

Case Management - Linked Object

Dear Experts
I'm using CRM 5.0 and Case Management within PCUI. I'd like to allow only specific transaction types to be created for each case type.
For example, from a case type ZCASE1 => Only activity type ZACT1 can be created. From a case type ZCASE2 => only activty type ZACT2 can be created.
How could I achieve this?
Thanks in advance
I'll reward points for sure.
Stephanie

Dear Alexander,
Please query the case header table SCMG_T_CASE with the case guid. This will give you the technical key for the record. If you need to get back the Document ID for the record then you will need to instantiate the CL_SRM_POID class for the technical ID & then retrieve back the Document ID. Please check cookbooks at http://www.sdn.sap.com/irj/sdn/nw-ecm?rid=/webcontent/uuid/80194853-fa8a-2c10-3ca8-d17671671993. [original link is broken]
Best Regards,
Pragya

HCM Form and Process Case Management Configuration

Hi All,
Can somebody help me with Case Management Config in HCM Form and Processes. I don't see the Cae Mgt config anywhere for HCM F&P on any documenttation or on help.sap.com.
This is the error I am getting when I am doing the Process COnfiguration
Case type for Step Object H_SO is not defined
Case type for Scenario Obj. H_FO is not defined
Case type for Process Object H_PO is not defined
Thanks..

Hi
If you get the error ' H_SO , H_PO , H_PO' , then the relevant case types are not defined.
IMG Path :
SAP NetWeaver->Application Server->Basis Services->Case Management.
Goto define case type -> Select Define Case Type . Change the case record model id for case type H_PO. This is the same id which exist in SCASE and SRMREGEDIT transaction.
Yes, the data is stored in case instead of the forms directly.
The archiving time period can be set like any other case types . From the above IMG path, if you drill in further , there is 'Set archiving' , where you can define the archiving period for the case types.
Hope this helps.
Best Regards
Saujanya

Case Management use and configuration

Hi,
In my understanding, this tool provides the capability to review those matching results who needs to be validated and then, I think, it permits to the end user, take an action. My question is: ¿what are the actions that the user could take?, specifically, ¿The user can manage the fields of the matching candidates to generate a gold record?
In addition, I have been looking for resources/documentation to configure and use case management interface in EDQ. I wish to know how to configure a process of EDQ to raise alerts on the case management interface, and assigning it to a user.
Thanks in advance for any help,
regards,
Daniel

Hi Nick, Thanks for your answer. I've read the "Case Management Essentials" document located on the EDQ product page at OTN. In fact, this is the document in which was based my understanding of the tool. After search a lot for documentation, tutorials or any guidance to configure this feature, I was reading the online help as you say, but I found it some hard to understand. But I will continue using that resource, if I dont find any other material.
Can you tell me what kind of actions can perform an end user over alerts and cases in this tool?, I need to know if it is posible to do manual merge or any kind of manipulation of the data who raise the alert. Because in the available examples I only see users change the status of the alert/case, but only that.
Thanks for your atention,
regards,
Daniel

Manage ODS : Difference of Transferred Records and Added Records

Hi there,
When I click on Manage ODS , I have the following fields
Transferred Records and Added Records.
Please advice the difference

Hi,
Transferred Record coloumn indicated how many records were tranferred from the source system to BW,means how many records were extracted at that point of time and another Column indicates that the total number of records added to your data target.these two cloumn vales may not be same for all the time,becoz if you have filters at the update rule level....in this case numbers records tranfered and numbers records added might be different.......
Transferred refers to the number of records that are transferred from the datasource (arrive in BW). Added is the number records inserted into the ODS. Both can be different numbers, like due to any processing of the data.
Added records refer to which is really inserted in ODS (your start routine, for example, can reduce the number of transferred records by deleting something!)
Ex
transferred records means the total records from source e.g ods. say data coming from ods
docnumber docitem customer qty
001 1 x 10
001 2 y 20
002 1 x 30 (3 records)
and your infocube has char customer and keyfigure qty, so
record added
customer qty
x 40
y 20 (2 records)
so here you have transferred records = 3 and added records = 2
Refer these posts:
Re: transferred records and added records
Re: Transfered and Added Records
Re: Clarification about ODS - Transferred & Added records
-Shreya

Record and Case Management in ABAP

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