Recovering E105-S1402

As to my understanding as of 2007 no laptop was required to have recovery disc to repair and or factory reset laptops. I bought a Toshiba Satellite E105-S1402 in July 2009. It did not come with a Recovery disc at all. I am having a lot of issues with my laptop and Id rather just factory reset it and start from new. I called toshiba and we tried different methods to factory resetting my laptop and they came to the conclusion that I need a disc to do this. How am I suppose to do this if my laptop did not come with a disc and then was told that I need to buy a disc which I dont find it fair that i wasnt provided with one but now they are making me purchase it. and also shouldnt there be a way to create a recovery disc through the laptop its self if it needs a disc.
Anyways, I need to restart my laptop as soon as possible and looking for a way to do it. is there a way I can download an iso from toshiba.com and burning it or anything like that.
I feel that I haven't been treated fairly as I am avid about keeping up with every piece of paper and plastic especially cds that come with my laptop so i know that i was not provided with one. Being told that I have to pay 20-25 dollars for a new recovery disc that wasnt provided to me in the first place is a rip off. I know that this laptop didn't come with a disc because this is the second laptop that I bought. When i first bought this laptop I started putting my programs on it and then started having issues right away so i factory reset it with no issues and no disc. the problems still persisted so i took it back to best buy and exchanged it for a new one which is the one im using now. now Im having issues again and when i try to factory reset it asks for a cd.
So what should be my next step?
Solved!
Go to Solution.

I've never understood why people will wait until they need the recovery disks before they take the time to make sure that they have them.  It makes absolutely no sense. 
You can NOT download the ISO images to create the disks.  The only way to get them is by ordering them from Toshiba.
While MOST systems do not come with actual disks and rely on a Hard Drive Based recovery system to restore the system to it's factory out of box state and also to make an set of recovery disks, some do not.  It's the purchasers responsibilty to verify that they have one or the other by reading the included documentation and checking the contents of the box the system came in.  If there is anything missing the time to contact the manufacturer is right then, not 8 months or more later. 
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

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