Red Cross when sending emails

Hi All,
1st would like to say sorry if I have posted in the wrong error and I don't know much about blackberries.
We have a client that is having a few problem with sending emails.
When they send emails from inside the network (Via wireless) the email send OK.
If they try sending an email from outside the network 5 mins later they get a red cross next to the email they just sent. They could be sending via 3g or on their home wireless.
They don't have a Blackberry server, they send through their providers website, (I.E they log onto their blackberry account and the exchange account is set up in there). (Think its called Blackberry internet service??)  When logging in to the account everything is set up OK as they have the green tick to say so.
They have exchange 2003 version 6.5 (Build 7638.2 with service pack 2.
We have another 3 companies that are set up this way with no problems.
Any help would be very grateful.
Thanks
Regards
Karl Thompson

Hey karl_thompson,
Welcome to the BlackBerry Support Community Forums.
If you open up the sent message with the red cross it should say why it failed.  Can you provide the error message?
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click  Accept as Solution for posts that have solved your issue(s)!

Similar Messages

  • Re: red X when sending email, cannot receive email

    Dear Frankie S:
    I too have a Toch 9800 and cannot receive emails on my device (no problem getting them on my laptop).  (in addition to not being able to send some text messages).  However, I can't even get into the Setup - Email Account application to try to resend a service book (whatever that is).  I get the following message: "Your device had a problem connecting to the server."   I'm thinking this is due to the fact that the "Service Status" screen shows that I'm not even connected to the Blackberry Internet Service, but I don't recall that I manually disconnected it.  (I don't use the BB Enterprise Service.)   How can I reconnect to the BB Internet Service?  is this a phone issue or a service provider issue? 
    Coincidentally, for some reason, my device stopped automatically connecting to my home wi-fi network when the device reactivates in the morning.   I have to connect by choosing it from the list of Saved Wi-fi Networks.  Any idea why this is happening?
    My mobile network connection to AT&T is fine.
    Please help!
    Lysanda

    you have to verify that the affected user have send as permission present for besadmin account in AD.
    Steps:
    1. go to active directory users and computers, go to view menu and make sure advanced features options is checked on.
    Righ click on the affected account in AD and go to properties.
    2. make sure that this account is not a member of admistrators group by clicking on member of tab, if they are follow this work around first
    Right-click on system container in AD, and then click, properties , Click Advanced,  Click to select the Allow inheritable permissions to propagate to this object and all child objects check box ,  Click OK, and then click Close
    3. after you are done with above step, right click on the affected user in AD and go to options and then go to security tab and click on advanced and in the new window make sure besadmin is listed with send as permission, if not add besadmin with a send as permission.
    also make sure to put  a check in the box on  -allow inheritable permissions to propagate permissions from parent to child........
    wait for exch to replicate permisisons for 20 minutes and then try sending email from device
    Click on KUDOS to appreciate our efforts and mark the thread RESOLVED if your issue is resolved.

  • Red cross when sendin 1 person a Bbm

    I've had this problem.....the red cross when sending just the same 1 person a Bbm and even sendin them a pin MSG. This has been happening for 3weeks now. I can still receive msgs from them though......please help as I've tried everything xx

    Hello Chelle29
    Welcome to the Community
    Have you tried deleting the contact and adding them back by sending them an invite?
    Ron
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

  • Avoid the display of the red cross when the image is absent

    The user upload images to my web site.
    He can enter 3 images; but sometimes he enters only 2.
    When an image is absent, the browser try to find it and
    display a small red cross at the left corner. My concern was to
    avoid the display of this small red cross when the image is not
    there?
    I tried to imbricate HTML and PHP code, but it does not work.
    Is there somebody who can help me?
    Thanks a lot.

    <td><?php echo ($dest_fichier1!=''?'<img
    src="images/annonces/' .
    $dest_fichier1.'">':'' ?></td>
    Murray --- ICQ 71997575
    Adobe Community Expert
    (If you *MUST* email me, don't LAUGH when you do so!)
    ==================
    http://www.dreamweavermx-templates.com
    - Template Triage!
    http://www.projectseven.com/go
    - DW FAQs, Tutorials & Resources
    http://www.dwfaq.com - DW FAQs,
    Tutorials & Resources
    http://www.macromedia.com/support/search/
    - Macromedia (MM) Technotes
    ==================
    "Annie Benech" <[email protected]> wrote in
    message
    news:ek7841$is4$[email protected]..
    > The user upload images to my web site.
    > He can enter 3 images; but sometimes he enters only 2.
    > When an image is absent, the browser try to find it and
    display a small
    > red
    > cross at the left corner. My concern was to avoid the
    display of this
    > small red
    > cross when the image is not there?
    > I tried to imbricate HTML and PHP code, but it does not
    work.
    > Is there somebody who can help me?
    > Thanks a lot.
    >
    > <div class="boite-niveau2">
    > <div class="boite-present-immo">
    > <table width="600" border="0" cellspacing="0"
    cellpadding="0">
    > <tr>
    > <td><table width="300" border="0"
    cellspacing="4" cellpadding="0">
    > <tr>
    > <td><img src= "<?php echo "images/annonces/"
    . $dest_fichier1 ?>"
    > width="300" /></td>
    > </tr>
    > <tr>
    > <td><table width="300" border="0"
    cellspacing="0" cellpadding="0">
    > <tr>
    > <td><img src= "<?php echo "images/annonces/"
    . $dest_fichier2
    > ?>"
    > width="148" /></td>
    > <td width="2"> </td>
    > <td><img src= "<?php echo "images/annonces/"
    . $dest_fichier3
    > ?>"
    > width="148" /></td>
    > </tr>
    > </table></td>
    > </tr>
    > </table></td>
    > <td width="20"> </td>
    > <td width="270"><?php
    > if ( $_SESSION['type_annonce'] == 'vente' )
    > {
    > echo "Vends ";
    > }
    > else
    > {
    > echo "Loue ";
    > }
    > echo "{$_SESSION['type_de_bien']}";
    >
    > echo " à <b>{$_SESSION['commune']}</b>
    <br>";
    >

  • TS3899 When sending email from the Mail App or through other Apps, my default From: address will change when I enter a To: address.  This sometimes leads me to send the email from the wrong outgoing email account.  It is frustrating and poor design.

    When sending email from the Mail App or through other Apps on my iPad, my default From: address will change when I enter a To: address.  This sometimes leads me to send the email from the wrong outgoing email account.  It is frustrating and poor design, especially since I had already checked the From: address.
    iPad 4 running iOS 8.1.3

    3rd party email addresses have to be deleted on every synmced mac product, although I have 1and1.co.uk and my imac updatetes the mails in that account from mac mail.
    Yahoo etc is a 2 step deleting process but good to get your emails pushed when on the go.
    LJ
    http://www.facebook.com/The.Cowboy.Party

  • I am losing my carriage returns when sending emails. How to keep? uses SMTP Email MIME Text Content-Type.vi

    I am losing my carriage returns when sending emails using the Internet email vi's.
    All carriage returns are stripped out and I get one long word wrapped paragraph.
    I want to avoid html.
    Ideally, using the vi's for rich text would be perfect, but a simple text message with carriage returns and line feeds in any font ok. 
    uses SMTP Email MIME Text Content-Type.vi
    i have tried text/plain, text/html, and mixed yada something

    You need to use Line feed constant and then use concatenate function.See the screen shot.
    Naqqash
    Attachments:
    Using Line feed.png ‏15 KB

  • How can I get a picture to go with my email signature when sending emails from my iPad? Only a square box shows up on my signature not the actual picture I iploaded in my settings.

    How can I get a picture to go with my email signature when sending emails from my iPad? Only a square box shows up on my signature not the actual picture I iploaded in my settings.

    Only Apple Account Security could help at this point. You can try calling Apple Support in Canada - you'll have to find one of the several ways, such as Skype, to call an 800 number from outside of the relevant country - and ask for Account Security and see if they can help. Or you can find a friend who speaks Chinese and ask them to help you talk to Apple Support in China. There are really no other options that I know of.
    Note, by the way, that these are user-to-user support forums. You aren't speaking with Apple when you post here.
    Regards.

  • IPhone connections hangs when sending email after upgrade.

    After upgrading to 2.0 firmware on my first generation IPhone, the phone now regulary hangs when sending email via smtp. Even if I try to close the connection by putting it into AirPlane mode and back again it still hangs and from that point onwards doesn't check or send any new emails. If I then shut the phone down and restart it looses the email as it's not either in the sent or outbox folders. This has happened quite a few times since upgrading. Does anybody have any advice?

    Found this useful tidbit by mdwelsh231 on another thread:
    "I'm having this problem too. Rather than rebooting the phone, an even easier solution is to hold down the Home button for several seconds (I believe it's 8 sec) which will kill the Mail application and return you to the home screen. Restarting Mail (by tapping the Mail icon) will cause it to reconnect. I find that this resolves the connection hanging issue. However, it is still kind of a pain. I suspect a bug in the 2.0 iPhone firmware. "
    Worked for me
    Cheers,
    C

  • Why am I getting syntax error messages when sending emails thru MS Office:MAC 2011?

    Why am I getting suntax error messages when sending emails thru my outlook on my MacPro?

    What are the exact and complete error messages?

  • IPhoto quits when sending email

    iPhoto quits when sending email in iPhoto.

    Thanks Terence,
    What version of iPhoto.
    - What version of the Operating System.
    I recently upgraded to iPhoto '11,ver. 9.3.1.
    I have a MacBook Pro running 10.7.4.
    Previously I had no issues sending emails with iPhotos via my mail application.  Now I can't email out of iPhoto or out of mail.  iPhoto just quits.  There are no error messages.
    I have started a new iPhoto library separate from my original library.  Still quits.
    I have opened a new account for start-up, still quits.
    Any suggustions will be appreciated.
    Thanks,
    Ron
    - What steps have you tried already to solve the issue.

  • How does workflow retrieve users under position/job when sending email

    Dear All:
    This question is after my thread before: 'How does workflow retrieve users under an org. unit when sending email", my further question would be how to get users under a position/job.
    I find the evaluation path 'WF_ORGUS' that is delivered by SAP, and I am wondering whether it will cover all my cases: to retrieve users under an org. type including org. unit, position and job.
    Thanks in advance!
    Haifeng Hu

    Hello,
    Okay, I misunderstood. You don't get to specify the evaluation path - if you fill in a Position then SAP fetches the users in that position. It works, so I haven't thought about it any further. Any reason you want to know exactly how it is done?
    regards
    Rick Bakker
    hanabi technology

  • Unable to retrieve attachments when sending emails.

    When sending emails I can select any attachment ,and when I select open or double click attachment button the icon at the end of the attachment button spins like its trying to retrieve attachment but never completes.

    Using Howmail where n the Mac? In the Mac Mail app?
    What does all the above mean in " The attachments are all the above"?
    What are the attachments? photos?

  • Since upgrading my ipad and iphone software i am receiving an error message when sending emails, saying that the email address was rejected by the server.

    Hi,
    Since upgrading my ipad and iphone software i am receiving an error message when sending emails, saying that the email address was rejected by the server.
    Please advise if this is a known problem, and what is the fix.
    Many thanks
    Mark

    Try a Reset [Hold the Home and Sleep/Wake buttons down together for 10 seconds or so (until the Apple logo appears) and then release. The screen will go blank and then power ON again in the normal way.] It is app and data safe!

  • Runtime error when sending email from PCUI

    Hi,
    When sending email from an activity in PCUI, I get runtime error, Line 2201, error, 'Object Expected'.
    Any idea?
    Thanks,
    AR

    Hi AR,
    This appears to be a javascript error. Could you give some more details about this error.
    Regards,
    Hemanth

  • Getting an error message when sending emails on my 4s iphone?

    just got my Iphone , but getting an error when sending emails...can anyone help

    What error message are you getting when try to send out emails and what type of email account is it?

Maybe you are looking for