Redirect the existing user's call to back office user by cross checking a Txt/Xml file on UCCX Scripting
I need some help on following scenario.
I have a customer UCCX 9 and When a new customer calls the contact center via a main number (eg:02089772111) to open an account or register themselves, caller will go through all the necessary welcome message …. And to an agent as normal
Then the agent collects all the relevant informations (Name, address, tel-number (07929768543), etc) and records it in to a database
And also the agent finally assign the customer to an internal person (eg: John on extension 3001 (not an agent)) and complete the account registration, like cisco assigning a TAC engineer to a case opener.
Then the customer calls again to inquire anything in the future ( after opening an account) using the same phone (07929768543) on account and to the main number (eg:02089772111), caller should hear all the greeting, etc…like a first time caller and this time it should go to John on extension 3001 directly rather than to an agent.
Is this possible with UCCX, can we add a file (xml or text) to script and update it with customer number and back office user extension to perform this diversion by collecting caller number and checking the file and send it to internal person. by updating this file real time by an agent or in a daily or weekly basis by a supervisor by modifying this txt/xml or may be a DataBase file.
Thanks
Shameer
Shameer,
Your XML file could look something like this:
<?xml version="1.0" encoding="ISO-8859-1" ?>
<Numbers>
<ANI="07929768200">
<Ext>2001</Ext>
</ANI>
<ANI="02089772144">
<Ext>2002</Ext>
</ANI>
</Numbers>
You would then have to use the ANI of the caller to loop through the XML file. This would return the extension of the internal resource. They you would just use a call transfer step to connect the two together.
HTH,
Adam
**Please remember to rate helpful posts, for the betterment of the community**
Edit: fixed XML code. I was unaware that you can't have numbers as element names
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I am dier need of one of the xml issue which I am facing right now.
I am reading one of the xml file which is like this
<?xml version="1.0" encoding="UTF-8" ?>
- <GEBIZ_ORDER xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
- <HEADER>
<MINISTRY_CODE>RPO</MINISTRY_CODE>
<DEPARTMENT_CODE>000</DEPARTMENT_CODE>
<ORDER_CODE>RPO000EPO11000953</ORDER_CODE>
<EXTERNAL_SYSTEM_CODE>E</EXTERNAL_SYSTEM_CODE>
<AMENDMENT_NUMBER>0</AMENDMENT_NUMBER>
<VARIATION_NUMBER>0</VARIATION_NUMBER>
<DESCRIPTION>Purchase Order for Air tickets for SOT to Korea (from 17th - 26th Sep 2011) off PC(RPO000ECN11000100)for SAS</DESCRIPTION>
<STATUS>NEW</STATUS>
<STATUS_DATE>2011-07-08T16:57:39</STATUS_DATE>
<PAYMENT_TERMS xsi:nil="true" />
<BILL_TO>One-Stop Centre, 9 Woodlands Avenue 9, S(738964)</BILL_TO>
<JUSTIFICATION>Please refer to attached approval email.</JUSTIFICATION>
<CREATE_TIMESTAMP>2011-07-08T16:57:39</CREATE_TIMESTAMP>
<TERMINATE_REASON xsi:nil="true" />
<TERMINATE_TIMESTAMP xsi:nil="true" />
<ORDER_TYPE>1</ORDER_TYPE>
- <FINANCIAL_SYSTEM>
<SUB_BUSINESS_UNIT>RPS01</SUB_BUSINESS_UNIT>
</FINANCIAL_SYSTEM>
- <SUPPLIER>
<CODE>200003048E</CODE>
<NAME>Safe2Travel Pte Ltd</NAME>
<GST_NUMBER>20-0003048-E</GST_NUMBER>
<CONTACT_NAME>ONG PEI LENG</CONTACT_NAME>
<CONTACT_PHONE>68233103</CONTACT_PHONE>
<CONTACT_EMAIL>[email protected]</CONTACT_EMAIL>
<CONTACT_FAX>68221636</CONTACT_FAX>
- <SITES>
- <SITE>
<ID>1</ID>
<NAME>ravel Pte Ltd</NAME>
<PHONE>68233013</PHONE>
<PHONE_EXTENSION xsi:nil="true" />
<FAX>68221636</FAX>
<EMAIL>[email protected]</EMAIL>
<ADDRESS_LINE1>10 Eunos Road 8</ADDRESS_LINE1>
<ADDRESS_LINE2>#08-03 (North Lobby)</ADDRESS_LINE2>
<ADDRESS_LINE3>Singapore Post Centre</ADDRESS_LINE3>
<COUNTRY_CODE>SG</COUNTRY_CODE>
<PROVINCE xsi:nil="true" />
<STATE xsi:nil="true" />
<CITY xsi:nil="true" />
<AREA_CODE xsi:nil="true" />
<ZIP>408600</ZIP>
<REGION_CODE xsi:nil="true" />
</SITE>
- <SITE>
<ID>2</ID>
<NAME>ravel Pte Ltd</NAME>
<PHONE>62208866</PHONE>
<PHONE_EXTENSION xsi:nil="true" />
<FAX>62265578</FAX>
<EMAIL>[email protected]</EMAIL>
<ADDRESS_LINE1>3 Lim Teck Kim Road</ADDRESS_LINE1>
<ADDRESS_LINE2>#02-02</ADDRESS_LINE2>
<ADDRESS_LINE3>Singapore Technologies Building</ADDRESS_LINE3>
<COUNTRY_CODE>SG</COUNTRY_CODE>
<PROVINCE xsi:nil="true" />
<STATE xsi:nil="true" />
<CITY xsi:nil="true" />
<AREA_CODE xsi:nil="true" />
<ZIP>088934</ZIP>
<REGION_CODE xsi:nil="true" />
</SITE>
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<ID>3</ID>
<NAME>Safe2Travel Pte Ltd</NAME>
<PHONE>62208866</PHONE>
<PHONE_EXTENSION xsi:nil="true" />
<FAX>62265578</FAX>
<EMAIL>[email protected]</EMAIL>
<ADDRESS_LINE1>3 Lim Teck Kim Road</ADDRESS_LINE1>
<ADDRESS_LINE2>#02-02</ADDRESS_LINE2>
<ADDRESS_LINE3>Singapore Technologies Building</ADDRESS_LINE3>
<COUNTRY_CODE>SG</COUNTRY_CODE>
<PROVINCE xsi:nil="true" />
<STATE xsi:nil="true" />
<CITY xsi:nil="true" />
<AREA_CODE xsi:nil="true" />
<ZIP>088934</ZIP>
<REGION_CODE xsi:nil="true" />
</SITE>
</SITES>
</SUPPLIER>
- <USER>
<CODE>JOYCE SOON</CODE>
<NAME>JOYCE SOON</NAME>
<ORGANISATION_NAME>Republic Polytechnic</ORGANISATION_NAME>
</USER>
- <FUND_COMMIT_AMOUNT>
<CURRENCY_CODE>SGD</CURRENCY_CODE>
<CURRENCY_RATE>1</CURRENCY_RATE>
<CURRENCY_RATE_DATE>1900-01-01T00:00:00</CURRENCY_RATE_DATE>
<CURRENCY_RATE_TYPE>BOOK</CURRENCY_RATE_TYPE>
<CURRENCY_AMOUNT>21551.4</CURRENCY_AMOUNT>
</FUND_COMMIT_AMOUNT>
- <PERIOD_CONTRACT>
<CODE>RPO000ECN11000100</CODE>
<AGENCY_CODE>RPO000</AGENCY_CODE>
<ADMIN_FEE_SGD_AMOUNT>0</ADMIN_FEE_SGD_AMOUNT>
</PERIOD_CONTRACT>
- <BUYER>
<ORGANISATION_CODE>1</ORGANISATION_CODE>
<ORGANISATION_NAME>Republic Polytechnic</ORGANISATION_NAME>
<NAME>Sally Ang</NAME>
<PHONE>31001711</PHONE>
<FAX>64151310</FAX>
<EMAIL>[email protected]</EMAIL>
</BUYER>
<APPROVING_OFFICERS />
</HEADER>
- <ITEMS>
- <ITEM>
<LINE_NUMBER>1</LINE_NUMBER>
<STATUS>NEW</STATUS>
<STATUS_DATE>2011-07-08T16:57:39</STATUS_DATE>
<DESCRIPTION>Return Air Ticket including Airport Taxes and Fuel Surcharges (2 staff and 24 students)</DESCRIPTION>
<UNIT_OF_MEASURE>PAX</UNIT_OF_MEASURE>
<QUANTITY>26</QUANTITY>
<LINE_TYPE>SERVICES</LINE_TYPE>
<UNIT_PRICE>828.9</UNIT_PRICE>
<PRICE_UNIT>1</PRICE_UNIT>
<TOTAL_AMOUNT>21551.4</TOTAL_AMOUNT>
<MATERIAL_MASTER_CODE xsi:nil="true" />
<MATERIAL_GROUP_CODE xsi:nil="true" />
<PLANT_CODE xsi:nil="true" />
<ITEM_CATEGORY_CODE xsi:nil="true" />
<ADMIN_FEE_SGD_AMOUNT>0</ADMIN_FEE_SGD_AMOUNT>
<INSTRUCTION_TO_SUPPLIER>Purchase of goods/services is subject to the Terms & Conditions found in www.rp.sg/purchase and/or in the ITQ/ITT Specifications. Please liaise with the Contact Person for delivery details. Invoice MUST be addressed to the Contact Person. PO number MUST be included in the Description field under e-Invoice Details section at Vendor@Gov.</INSTRUCTION_TO_SUPPLIER>
<PERIOD_CONTRACT_LINE_NUMBER>1</PERIOD_CONTRACT_LINE_NUMBER>
<GOODS_INSPECT_FLAG>N</GOODS_INSPECT_FLAG>
- <PURCHASE_REQUEST>
<CODE>RPO000EPR11000465</CODE>
<LINE_NUMBER>1</LINE_NUMBER>
</PURCHASE_REQUEST>
- <PART_NUMBER_INFORMATION>
<NATO_STOCK_NUMBER xsi:nil="true" />
<MANUFACTURER_PART_NUMBER xsi:nil="true" />
<PART_NUMBER xsi:nil="true" />
<CAGE_CODE xsi:nil="true" />
<CAGE_NAME xsi:nil="true" />
<ITEM_CONDITION xsi:nil="true" />
<MINIMUM_SHELF_LIFE xsi:nil="true" />
<SHELF_LIFE_REMAINING xsi:nil="true" />
<CERTIFICATE_OF_CONFORMANCE xsi:nil="true" />
<EXPORT_LICENSE xsi:nil="true" />
</PART_NUMBER_INFORMATION>
- <LOCATIONS>
- <LOCATION>
<LINE_NUMBER>1</LINE_NUMBER>
<STATUS>NEW</STATUS>
<STATUS_DATE>2011-07-08T16:57:39</STATUS_DATE>
<QUANTITY>26</QUANTITY>
<DELIVERY_DESTINATION>Republic Polytechnic, One-Stop Centre, 9 Woodlands Avenue 9, S(738964)</DELIVERY_DESTINATION>
<DELIVERY_DATE>2011-07-11T00:00:00</DELIVERY_DATE>
<DELIVERY_TERMS>LOC</DELIVERY_TERMS>
<PORT_OF_ORIGIN>-</PORT_OF_ORIGIN>
- <RECIPIENT>
<CODE>OSC</CODE>
<NAME>One Stop Centre</NAME>
<PHONE>65103000</PHONE>
<EMAIL>[email protected]</EMAIL>
</RECIPIENT>
- <DISTRIBUTIONS>
- <DISTRIBUTION>
<LINE_NUMBER>1</LINE_NUMBER>
<STATUS>NEW</STATUS>
<STATUS_DATE>2011-07-08T16:57:39</STATUS_DATE>
<QUANTITY>26</QUANTITY>
<CHART_OF_ACCOUNT>1/G01/3SAS/020/220908/0000/0000/0000</CHART_OF_ACCOUNT>
<PROJECT_DISTRIBUTION xsi:nil="true" />
</DISTRIBUTION>
</DISTRIBUTIONS>
</LOCATION>
</LOCATIONS>
</ITEM>
</ITEMS>
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PROCEDURE XGBZPROD.XGBZ_PUR_ORD_XMLTAG_PROC(P_XML_FILE IN VARCHAR2, P_FOLDER_NAME IN VARCHAR2)
IS
lv_supp_file XMLTYPE;
lv_hdr_error VARCHAR2(240);
lv_line_error VARCHAR2(240);
lv_line_loc_err VARCHAR2(240);
lv_dist_err VARCHAR2(240);
l_file_name VARCHAR2(300);
l_folder_name VARCHAR2(300);
lv_sysdate DATE := sysdate;
BEGIN
l_file_name := p_xml_file;
l_folder_name := p_folder_name;
-- this clause to check whether is xml file or NODATA FILE.
IF upper(substr(l_file_name,instr(l_file_name,'.',1)+1,3)) ='XML' THEN
lv_supp_file := xmltype( bfilename('XMLDIR',P_XML_FILE), nls_charset_id('AL32UTF8'));
dbms_output.put_line('P_XML_FILE '||P_XML_FILE);
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-- This is to read xml datafile
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(ministry_code ,
department_code ,
order_code ,
external_system_code ,
amendment_number ,
variation_number ,
description ,
status ,
status_date ,
payment_terms ,
bill_to ,
justification ,
create_timestamp ,
terminate_reason ,
terminate_timestamp ,
order_type ,
sub_business_unit ,
cost_center_group ,
buyer_code ,
financial_system_order_code ,
user_nric ,
supplier_code ,
supplier_name ,
gst_number ,
contact_name ,
contact_phone ,
contact_email ,
contact_fax ,
supp_site_id ,
supp_site_name ,
supp_site_phone ,
supp_sit_phone_ext ,
supp_site_fax ,
supp_site_email ,
supp_site_add_line1 ,
supp_site_add_line2 ,
supp_site_add_line3 ,
supp_site_country_code ,
supp_site_province ,
supp_site_state ,
supp_site_city ,
supp_site_area_code ,
supp_site_zip ,
supp_site_region_code ,
user_code ,
user_name ,
user_org_name ,
currency_code ,
currency_rate ,
currency_rate_date ,
currency_rate_type ,
currency_amount ,
tx_field_2 ,
agency_code ,
admin_fee_sgd ,
buyer_orgn_code ,
buyer_orgn_name ,
buyer_name ,
buyer_phone ,
buyer_fax ,
buyer_email ,
ao_code ,
ao_name ,
line_no ,
line_status ,
line_status_date ,
line_description ,
unit_of_measure ,
line_qty ,
line_type ,
unit_price ,
line_total_amount ,
material_master_code ,
material_group_code ,
item_category_code ,
line_admin_fee_sgd_amt ,
instruction_supplier ,
period_contract_line_no ,
goods_inspect_flag ,
pr_code ,
pr_line_number ,
nato_stock_number ,
manufacturer_part_no ,
part_number ,
cage_code ,
cage_name ,
item_condition ,
minimum_shelf_life ,
shelf_life_remaining ,
cert_of_conformance ,
export_license ,
line_location_no ,
line_loc_status ,
line_loc_status_date ,
line_loc_qty ,
delivery_destination ,
delivery_date ,
delivery_terms ,
port_of_origin ,
recipient_code ,
recipient_name ,
recipient_phone ,
recipient_email ,
dist_line_no ,
dist_line_status ,
dist_line_status_date ,
dist_line_qty ,
chart_of_account ,
project_distribution
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ministry_code ,
department_code ,
order_code ,
external_system_code ,
amendment_number ,
variation_number ,
description ,
status ,
status_date ,
payment_terms ,
bill_to ,
justification ,
create_timestamp ,
terminate_reason ,
terminate_timestamp ,
order_type ,
sub_business_unit ,
cost_center_group ,
buyer_code ,
financial_system_order_code ,
user_nric ,
supplier_code ,
supplier_name ,
gst_number ,
contact_name ,
contact_phone ,
contact_email ,
contact_fax ,
supp_site_id ,
supp_site_name ,
supp_site_phone ,
supp_sit_phone_ext ,
supp_site_fax ,
supp_site_email ,
supp_site_add_line1 ,
supp_site_add_line2 ,
supp_site_add_line3 ,
supp_site_country_code ,
supp_site_province ,
supp_site_state ,
supp_site_city ,
supp_site_area_code ,
supp_site_zip ,
supp_site_region_code ,
user_code ,
user_name ,
user_org_name ,
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currency_rate_date ,
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currency_amount ,
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line_admin_fee_sgd_amt ,
instruction_supplier ,
period_contract_line_no ,
goods_inspect_flag ,
pr_code ,
pr_line_number ,
nato_stock_number ,
manufacturer_part_no ,
part_number ,
cage_code ,
cage_name ,
item_condition ,
minimum_shelf_life ,
shelf_life_remaining ,
cert_of_conformance ,
export_license ,
line_location_no ,
line_loc_status ,
line_loc_status_date ,
line_loc_qty ,
delivery_destination ,
delivery_date ,
delivery_terms ,
port_of_origin ,
recipient_code ,
recipient_name ,
recipient_phone ,
recipient_email ,
dist_line_no ,
dist_line_status ,
dist_line_status_date ,
dist_line_qty ,
chart_of_account ,
project_distribution
FROM XMLTable('/GEBIZ_ORDER'
passing lv_supp_file
columns
ministry_code VARCHAR2(3) path 'HEADER/MINISTRY_CODE',
department_code VARCHAR2(3) path 'HEADER/DEPARTMENT_CODE',
order_code VARCHAR2(17 ) path 'HEADER/ORDER_CODE',
external_system_code VARCHAR2(1) path 'HEADER/EXTERNAL_SYSTEM_CODE',
amendment_number VARCHAR2(5) path 'HEADER/AMENDMENT_NUMBER' ,
variation_number VARCHAR2(5) path 'HEADER/VARIATION_NUMBER',
description VARCHAR2(500) path 'HEADER/DESCRIPTION',
status VARCHAR2(500) path 'HEADER/STATUS',
status_date VARCHAR2(24) path 'HEADER/STATUS_DATE',
payment_terms VARCHAR2(400) path 'HEADER/PAYMENT_TERMS',
bill_to VARCHAR2(200) path 'HEADER/BILL_TO',
justification VARCHAR2(400) path 'HEADER/JUSTIFICATION',
create_timestamp VARCHAR2(24) path 'HEADER/CREATE_TIMESTAMP',
terminate_reason VARCHAR2(400) path 'HEADER/TERMINATE_REASON',
terminate_timestamp VARCHAR2(24) path 'HEADER/TERMINATE_TIMESTAMP',
order_type VARCHAR2(2 ) path 'HEADER/ORDER_TYPE',
sub_business_unit VARCHAR2(5 ) path 'HEADER/FINANCIAL_SYSTEM/SUB_BUSINESS_UNIT',
cost_center_group VARCHAR2(20 ) path 'HEADER/FINANCIAL_SYSTEM/NFS/COST_CENTER_GROUP',
buyer_code VARCHAR2(30 ) path 'HEADER/FINANCIAL_SYSTEM/NFS/BUYER_CODE',
financial_system_order_code VARCHAR2(20 ) path 'HEADER/FINANCIAL_SYSTEM/NFS/FINANCIAL_SYSTEM_ORDER_CODE',
user_nric VARCHAR2(9 ) path 'HEADER/FINANCIAL_SYSTEM/NFS/USER_NRIC',
supplier_code VARCHAR2(10) path 'HEADER/SUPPLIER/CODE',
supplier_name VARCHAR2(140) path 'HEADER/SUPPLIER/NAME' ,
gst_number VARCHAR2(30 ) path 'HEADER/SUPPLIER/GST_NUMBER',
contact_name VARCHAR2(140 ) path 'HEADER/SUPPLIER/CONTACT_NAME',
contact_phone VARCHAR2(23 ) path 'HEADER/SUPPLIER/CONTACT_PHONE',
contact_email VARCHAR2(100) path 'HEADER/SUPPLIER/CONTACT_EMAIL',
contact_fax VARCHAR2(23 ) path 'HEADER/SUPPLIER/CONTACT_FAX',
supp_site_id NUMBER path 'HEADER/SUPPLIER/SITES/SITE/ID',
supp_site_name VARCHAR2(140) path 'HEADER/SUPPLIER/SITES/SITE/NAME',
supp_site_phone VARCHAR2(23) path 'HEADER/SUPPLIER/SITES/SITE/PHONE',
supp_sit_phone_ext VARCHAR2(4 ) path 'HEADER/SUPPLIER/SITES/SITE/PHONE_EXTENSION',
supp_site_fax VARCHAR2(23 ) path 'HEADER/SUPPLIER/SITES/SITE/FAX',
supp_site_email VARCHAR2(100 ) path 'HEADER/SUPPLIER/SITES/SITE/EMAIL',
supp_site_add_line1 VARCHAR2(254 ) path 'HEADER/SUPPLIER/SITES/SITE/ADDRESS_LINE1',
supp_site_add_line2 VARCHAR2(35 ) path 'HEADER/SUPPLIER/SITES/SITE/ADDRESS_LINE2',
supp_site_add_line3 VARCHAR2(35 ) path 'HEADER/SUPPLIER/SITES/SITE/ADDRESS_LINE3',
supp_site_country_code VARCHAR2(2 ) path 'HEADER/SUPPLIER/SITES/SITE/COUNTRY_CODE',
supp_site_province VARCHAR2(25 ) path 'HEADER/SUPPLIER/SITES/SITE/PROVINCE',
supp_site_state VARCHAR2(25 ) path 'HEADER/SUPPLIER/SITES/SITE/STATE',
supp_site_city VARCHAR2(25 ) path 'HEADER/SUPPLIER/SITES/SITE/CITY',
supp_site_area_code VARCHAR2(10 ) path 'HEADER/SUPPLIER/SITES/SITE/AREA_CODE',
supp_site_zip VARCHAR2(20 ) path 'HEADER/SUPPLIER/SITES/SITE/ZIP',
supp_site_region_code VARCHAR2(3 ) path 'HEADER/SUPPLIER/SITES/SITE/REGION_CODE',
user_code VARCHAR2(16 ) path 'HEADER/USER/CODE',
user_name VARCHAR2(25 ) path 'HEADER/USER/NAME',
user_org_name VARCHAR2(95 ) path 'HEADER/USER/ORGANISATION_NAME',
currency_code VARCHAR2(3 ) path 'HEADER/FUND_COMMIT_AMOUNT/CURRENCY_CODE',
currency_rate NUMBER path 'HEADER/FUND_COMMIT_AMOUNT/CURRENCY_RATE',
currency_rate_date VARCHAR2(24) path 'HEADER/FUND_COMMIT_AMOUNT/CURRENCY_RATE_DATE',
currency_rate_type VARCHAR2(5 ) path 'HEADER/FUND_COMMIT_AMOUNT/CURRENCY_RATE_TYPE',
currency_amount NUMBER path 'HEADER/FUND_COMMIT_AMOUNT/CURRENCY_AMOUNT',
tx_field_2 VARCHAR2(17 ) path 'HEADER/PERIOD_CONTRACT/CODE',
agency_code VARCHAR2(6 ) path 'HEADER/PERIOD_CONTRACT/AGENCY_CODE',
admin_fee_sgd NUMBER path 'HEADER/PERIOD_CONTRACT/ADMIN_FEE_SGD_AMOUNT' ,
buyer_orgn_code VARCHAR2(5 ) path 'HEADER/BUYER/ORGANISATION_CODE',
buyer_orgn_name VARCHAR2(95 ) path 'HEADER/BUYER/ORGANISATION_NAME',
buyer_name VARCHAR2(80 ) path 'HEADER/BUYER/NAME',
buyer_phone VARCHAR2(23 ) path 'HEADER/BUYER/PHONE',
buyer_fax VARCHAR2(23 ) path 'HEADER/BUYER/FAX',
buyer_email VARCHAR2(100 ) path 'HEADER/BUYER/EMAIL',
ao_code VARCHAR2(16 ) path 'HEADER/APPROVING_OFFICERS/APPROVING_OFFICER/CODE',
ao_name VARCHAR2(40 ) path 'HEADER/APPROVING_OFFICERS/APPROVING_OFFICER/NAME',
items XMLTYPE path 'ITEMS'
) x1,
XMLTABLE('/ITEMS/ITEM'
passing x1.items
columns
line_no VARCHAR2(5) path 'LINE_NUMBER',
line_status VARCHAR2(15) path 'STATUS',
line_status_date VARCHAR2(24) path 'STATUS_DATE',
line_description VARCHAR2(500) path 'DESCRIPTION',
unit_of_measure VARCHAR2(3) path 'UNIT_OF_MEASURE',
line_qty NUMBER path 'QUANTITY',
line_type VARCHAR2(20) path 'LINE_TYPE',
unit_price NUMBER path 'UNIT_PRICE',
line_total_amount NUMBER path 'TOTAL_AMOUNT',
material_master_code VARCHAR2(20) path 'MATERIAL_MASTER_CODE',
material_group_code VARCHAR2(10) path 'MATERIAL_GROUP_CODE',
item_category_code VARCHAR2(18) path 'ITEM_CATEGORY_CODE',
line_admin_fee_sgd_amt NUMBER path 'ADMIN_FEE_SGD_AMOUNT',
instruction_supplier VARCHAR2(400) path 'INSTRUCTION_TO_SUPPLIER',
period_contract_line_no NUMBER path 'PERIOD_CONTRACT_LINE_NUMBER',
goods_inspect_flag VARCHAR2(1) path 'GOODS_INSPECT_FLAG',
pr_code VARCHAR2(17) path 'PURCHASE_REQUEST/CODE',
pr_line_number VARCHAR2(5) path 'PURCHASE_REQUEST/LINE_NUMBER',
nato_stock_number VARCHAR2(14) path 'PART_NUMBER_INFORMATION/NATO_STOCK_NUMBER',
manufacturer_part_no VARCHAR2(32) path 'PART_NUMBER_INFORMATION/MANUFACTURE_PART_NUMBER',
part_number VARCHAR2(200) path 'PART_NUMBER_INFORMATION/PART_NUMBER',
cage_code VARCHAR2(10) path 'PART_NUMBER_INFORMATION/CAGE_CODE',
cage_name VARCHAR2(140) path 'PART_NUMBER_INFORMATION/CAGE_NAME',
item_condition VARCHAR2(1) path 'PART_NUMBER_INFORMATION/ITEM_CONDITION' ,
minimum_shelf_life NUMBER path 'PART_NUMBER_INFORMATION/MINIMUM_SHELF_LIFE',
shelf_life_remaining VARCHAR2(3) path 'PART_NUMBER_INFORMATION/SHELF_LIFE_REMAINING',
cert_of_conformance VARCHAR2(1000) path 'PART_NUMBER_INFORMATION/CERTIFICATE_OF_CONFORMANCE',
export_license VARCHAR2(3) path 'PART_NUMBER_INFORMATION/EXPORT_LICENSE',
locations XMLTYPE path 'LOCATIONS'
)x2,
XMLTABLE('/LOCATIONS/LOCATION'
passing x2.locations
columns
line_location_no NUMBER path 'LINE_NUMBER',
line_loc_status VARCHAR2(15) path 'STATUS',
line_loc_status_date VARCHAR2(24) path 'STATUS_DATE',
line_loc_qty NUMBER path 'QUANTITY',
delivery_destination VARCHAR2(1000) path 'DELIVERY_DESTINATION',
delivery_date VARCHAR2(24) path 'DELIVERY_DATE',
delivery_terms VARCHAR2(3) path 'DELIVERY_TERMS',
port_of_origin VARCHAR2(150) path 'PORT_OF_ORIGIN',
recipient_code VARCHAR2(16 ) path 'RECIPIENT/CODE',
recipient_name VARCHAR2(40 ) path 'RECIPIENT/NAME',
recipient_phone VARCHAR2(23 ) path 'RECIPIENT/PHONE',
recipient_email VARCHAR2(100 ) path 'RECIPIENT/EMAIL',
distributions XMLTYPE path 'DISTRIBUTIONS'
)x3,
XMLTABLE('/DISTRIBUTIONS/DISTRIBUTION'
passing x3.distributions
columns
dist_line_no NUMBER path 'LINE_NUMBER',
dist_line_status VARCHAR2(15) path 'STATUS',
dist_line_status_date VARCHAR2(24) path 'STATUS_DATE',
dist_line_qty NUMBER path 'QUANTITY',
chart_of_account VARCHAR2(420) path 'CHART_OF_ACCOUNT',
project_distribution VARCHAR2(4000) path 'PROJECT_DISTRIBUTION'
)x4;
end;As there is change in requirement now I need to read the multiple supplier sites at the header level. Current this is my structure please give an idea how to read the mulitple sites as one record, probably i can increase the supplier site columns at table level so as to capture second site level information.
But if in case if i receive that time it should not fail please provide some good solution for this issue.
Thanks in advance for your help.
Regards
NagendraHi odie,
Thanks for your response. But here my supplier site will always be maxiumum 2 times and minimum 1 time. My thinking is to fit this one in the existing code by repeating the supplier site only like this
supp_site_id NUMBER path 'HEADER/SUPPLIER/SITES/SITE/ID',
supp_site_name VARCHAR2(140) path 'HEADER/SUPPLIER/SITES/SITE/NAME',
supp_site_phone VARCHAR2(23) path 'HEADER/SUPPLIER/SITES/SITE/PHONE',
supp_sit_phone_ext VARCHAR2(4 ) path 'HEADER/SUPPLIER/SITES/SITE/PHONE_EXTENSION',
supp_site_fax VARCHAR2(23 ) path 'HEADER/SUPPLIER/SITES/SITE/FAX',
supp_site_email VARCHAR2(100 ) path 'HEADER/SUPPLIER/SITES/SITE/EMAIL',
supp_site_add_line1 VARCHAR2(254 ) path 'HEADER/SUPPLIER/SITES/SITE/ADDRESS_LINE1',
supp_site_add_line2 VARCHAR2(35 ) path 'HEADER/SUPPLIER/SITES/SITE/ADDRESS_LINE2',
supp_site_add_line3 VARCHAR2(35 ) path 'HEADER/SUPPLIER/SITES/SITE/ADDRESS_LINE3',
supp_site_country_code VARCHAR2(2 ) path 'HEADER/SUPPLIER/SITES/SITE/COUNTRY_CODE',
supp_site_province VARCHAR2(25 ) path 'HEADER/SUPPLIER/SITES/SITE/PROVINCE',
supp_site_state VARCHAR2(25 ) path 'HEADER/SUPPLIER/SITES/SITE/STATE',
supp_site_city VARCHAR2(25 ) path 'HEADER/SUPPLIER/SITES/SITE/CITY',
supp_site_area_code VARCHAR2(10 ) path 'HEADER/SUPPLIER/SITES/SITE/AREA_CODE',
supp_site_zip VARCHAR2(20 ) path 'HEADER/SUPPLIER/SITES/SITE/ZIP',
supp_site_region_code VARCHAR2(3 ) path 'HEADER/SUPPLIER/SITES/SITE/REGION_CODE',
supp_site_id2 NUMBER path 'HEADER/SUPPLIER/SITES/SITE/ID',
supp_site_name2 VARCHAR2(140) path 'HEADER/SUPPLIER/SITES/SITE/NAME',
supp_site_phone2 VARCHAR2(23) path 'HEADER/SUPPLIER/SITES/SITE/PHONE',
supp_sit_phone_ext2 VARCHAR2(4 ) path 'HEADER/SUPPLIER/SITES/SITE/PHONE_EXTENSION',
supp_site_fax2 VARCHAR2(23 ) path 'HEADER/SUPPLIER/SITES/SITE/FAX',
supp_site_email2 VARCHAR2(100 ) path 'HEADER/SUPPLIER/SITES/SITE/EMAIL',
supp_site_add_line1_2 VARCHAR2(254 ) path 'HEADER/SUPPLIER/SITES/SITE/ADDRESS_LINE1',
supp_site_add_line2_2 VARCHAR2(35 ) path 'HEADER/SUPPLIER/SITES/SITE/ADDRESS_LINE2',
supp_site_add_line3_2 VARCHAR2(35 ) path 'HEADER/SUPPLIER/SITES/SITE/ADDRESS_LINE3',
supp_site_country_code_2 VARCHAR2(2 ) path 'HEADER/SUPPLIER/SITES/SITE/COUNTRY_CODE',
supp_site_province_2 VARCHAR2(25 ) path 'HEADER/SUPPLIER/SITES/SITE/PROVINCE',
supp_site_state_2 VARCHAR2(25 ) path 'HEADER/SUPPLIER/SITES/SITE/STATE',
supp_site_city_2 VARCHAR2(25 ) path 'HEADER/SUPPLIER/SITES/SITE/CITY',
supp_site_area_code_2 VARCHAR2(10 ) path 'HEADER/SUPPLIER/SITES/SITE/AREA_CODE',
supp_site_zip_2 VARCHAR2(20 ) path 'HEADER/SUPPLIER/SITES/SITE/ZIP',
supp_site_region_code_2 VARCHAR2(3 ) path 'HEADER/SUPPLIER/SITES/SITE/REGION_CODE',As this table I am being used in many areas, it will be problem for me if try to go for different levels of tables. Or else can it be possible to read only once
I mean only the first in the xml tags and leave the second xml. As there is not much significant for the second one.
I appreciate your ideas on this, as the structure we are following is to rigid so I don't have much options to explore, please provide me your inputs in this context.
Thanks for your help.
Regards
Nagendra
Edited by: 838961 on Jul 13, 2011 1:43 AM -
How to update XML file from the program
i am new in abap , and i have the following issue,so plz anyone who knows how to do it
Background :
An XML file is used as the datasource for a Flex Application. From time to time this requires updating with new staff details.
i have already saved the xml file in the c drive with the name C:\AdvAC\AC1\bin-debug\assets\staff
Requirement : Write a Dialog transaction with the following text input fields.
Reference Indicator. (Char10)
Staff No (NUMC, Length 5)
Name (Char50)
Room (Numc, length 3)
Phone (Numc Length 7)
Mail (char30)
in screen 100
The transaction should also have an u201CUpdate Fileu201D button, which when pressed :
1) Loads the file C:\AdvAC\AC1\bin-debug\assets \ into an ITAB.
2) Inserts the data into the ITAB using the following XML format.
<staff>
<ref_ind> Reference Indicator.</ref_ind>
<staff_no> Staff No </staff_no>
<name> Name </name>
<room> Room </room>
<phone> Phone </phone>
<mail> Mail </mail>
</staff>
all should be inside <allstaff> </allstaff> tagsu2026.
Writes the ITAB back to the file.
thanx allthis is what i have done but i dont know how to do the rest. i will apprecite any help from u.
Edited by: man700s on Feb 16, 2010 6:58 AM
REPORT Z_XML_FILE_UPDATE.
TYPES: BEGIN OF ts_staff,
REF_IND(10) TYPE c,
Staff_No(5) TYPE c,
Name(50) TYPE c,
Room(3) Type n,
Phone(7) Type n,
Mail(30) Type c,
END OF ts_staff.
DATA: t_staff TYPE TABLE OF ts_staff WITH HEADER LINE.
DATA: w_staff Type ts_staff.
DATA T_STRING TYPE TABLE OF STRING.
DATA W_STRING TYPE STRING.
call SCREEN 100.
PERFORM upload_xml_file.
PERFORM update_xml_tab.
*PERFORM download_xml_file.
MODULE USER_COMMAND_0100 INPUT.
W_STRING = '<allstaff>'.
APPEND w_string to t_string.
loop at t_staff into w_staff.
w_string ='<staff>'.
APPEND w_string to t_string.
if T_staff-Ref_Ind = 'X'.
CONCATENATE '<Ref_Ind>' w_staff-Ref_Ind '</Ref_Ind>' into w_string.
APPEND w_string to t_string.
ENDIF.
if T_staff-staff_no = 'X'.
CONCATENATE '<staff_no>' w_staff-staff_no '</staff_no>' into w_string.
APPEND w_string to t_string.
ENDIF.
if T_staff-name = 'X'.
CONCATENATE '<name>' w_staff-name '</name>' into w_string.
APPEND w_string to t_string.
ENDIF.
if T_staff-room = 'X'.
CONCATENATE '<room>' w_staff-room '</room>' into w_string.
APPEND w_string to t_string.
ENDIF.
if T_staff-phone = 'X'.
CONCATENATE '<phone>' w_staff-phone '</phone>' into w_string.
APPEND w_string to t_string.
ENDIF.
if T_staff-mail = 'X'.
CONCATENATE '<mail>' w_staff-mail '</mail>' into w_string.
APPEND w_string to t_string.
ENDIF.
w_string = '</staff>'.
append w_string to t_string.
ENDLOOP.
W_STRING = '</allstaff>'.
APPEND w_string to t_string.
ENDMODULE.
Edited by: man700s on Feb 16, 2010 7:01 AM -
How to download the xml file with netweaver 2004s
I am trying to find the xml file in order to link R/3 to my portal
I installed Netweaver 2004s but I am not able to link to R/3
I heard that I can use another xml file from another server and download it and change the config to match the new server
JFHi JF,
Michael is right in EP5, system are defined in XML file. use the following properties you will able to create system connecting to R/3.
choose System Administration->System Configuration-> System Landscape.
Create a system of SAP_R/3_Dedicated type system
Select the <b>Connector</b> from the Property category dropdown
Application Host : <R/3 Host name>
SAP Client: <Clent no>
SAP System ID (SID):
Server Port:
SAP System Number
System Type: SAP_R3
Select the <b>User Management</b> from the Property category dropdown
Logon Method - UIDPW
User Mapping Type - Admin,user
Select <b>System Aliases</b> in the Edit dropdown list.
This opens the System Alias Editor, and displays the existing list of aliases created for this system. Add the system alias here.
Select the <b>test connection</b> in the Edit dropdown list:
test the connection
Hope this will solve your problem.
Thanks
Sai -
Hi my name is Dustin,
I am new to labview and teststand... I am trying to right multiple arrays of data to a single xml file. I can do this with a cluster but I have to create a variable for each of those arrays (21 arrays) and I was hoping to use the same variable for each array. Meaning I obtain my array of data write it to an xml file then replace that array in that variable with a new array and then call up my VI that writes that array to an xml file and write it to the same xml file underneath the first array without overwriting it. Attached is my VI I created to write an array to an xml file. Again I am wondering if there is a way to write multiple arrays to a single xml file at different times without overwriting the previous xml file.
Thanks
Solved!
Go to Solution.
Attachments:
Write_to_XML_File.vi 11 KBHi dlovell,
Check the attached example. I think it may help you.
Regards,
Nitz
(Give Kudos to Good Answers, Mark it as a Solution if your problem is Solved)
Attachments:
Write to XML.vi 17 KB
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