Reg b2b and b2c in account identification in webclient

Hi gurus,
is there any provision to use both b2b and b2c in account identification profile in a webclient profile.
Thanks in advance.

Hi,
This is a standard functionality in CRM2006s, but i doubt that it exists in standard in the lower versions
Regards
Rekha Dadwal

Similar Messages

B2b and b2c

Hi -
Can anyone head me toward documentation that will tell me the differences between a B2C customer and a B2B customer? Would be really helpful instead of having to test each function over and over to see the differences.
Thanks,
Shelby

Well the shopping experience is pretty close between B2B and B2C. There are a few subtle differences in the checkout. B2B customers see a Requested Ship date field that B2C customers don't. Also, you can create an "On Account" payment option that is usually restricted to B2B customers so they don't need to enter a credit card (but you can open this up to all customers if you like, it's configurable).
When the BP synchs from SBO, all the addresses on the account synch as well so these would be available for the customer to choose from when they place an order. New addresses a BP creates in WebTools are created in SBO as well. The BP contacts synch to WebTools as well (as users in WebTools) depending on what BP Contacts synch field you choose (email, userid, internal code, seek and choose). If you chose email for example and a contact doesn't have an email address then that contact won't synch.
Also, if you assign a specific pricelist to a BP in SBO that synchs to WebTools along with other special pricing so when a B2B customer logs in, they see their own pricing that may be different from a B2C customer pricing.
When a B2B customer places an order, it synchs to SBO for that BP but if a B2C customer places an order it normally synchs to a "generic" BP created in SBO with the shipping information in UDF's on the order.

Can we have different products between B2B and B2C

Hi Experts,
I have one basic question. Can we maintain the different products between B2B and B2C users. Because we have requirement is B2B users should get all the products, but B2C users should get limited products. Is there way we can setup like this to meet the requirements. Please let me know. Thank you very much in advance.
With Regards,
Sudheer.

You do this by creating two Product Catalogs (PCAT_B2C and PCAT_B2B, for example) Then, in ShopAdmin you assign the B2C site to PCAT_B2C and the B2B to the PCAT_B2B.
Another possibility, although not very user friendly is to use one PCAT and allow B2B users to add items to their cart directly, even thought they're not in the PCAT. The drawback here is that they MUST know the exact number and they can not search for them. I can give more info on this if you feel it might work for you, but it is not a very good option as a general rule.

Is it possible to develop custom b2b and b2c application within same NWDS.

is it possible to deploy b2b and b2c application within same NWDS.if not what all changes i have to make..?

Hi,
I am taking the original standard application SDA file format.extracting it.
Create a Enterprise Application Project in Net Weaver Developer Studio (NWDS) and name it is as "ZLC_SERVICE" as the application name is ZLC_SERVICE.
Create a Web Module Project in Net Weaver Developer Studio(NWDS) and name it is as "sap.comcrmisawebZLC_SERVICE"
The NWDS will have two projects ZLC_SERVICE and sap.comcrmisawebZLC_SERVICE.
Now Right Click on the EAR project and click "Add Modules". Select the Web Module Project and click ok
1.Copy the war file extracts into webContent folder of Web Module Project except WEB-INF and META-INF.
2.Copy all the files of WEB-INF into WEB-INF folder of Web Module Project.
3.Copy all files META-INF file which is out side the war file into META-INF folder of EAR Application Project.
4.Refresh the work space.
Open application.xml file and replace the application tag with this.
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE application PUBLIC '-//Sun Microsystems, Inc.//DTD J2EE Application 1.3//EN' 'http://java.sun.com/dtd/application_1_3.dtd'
>
<application>
<display-name>crm~ZLC_SERVICE</display-name>
<description>EAR description</description>
<module>
    <web>
      <web-uri>sap.comcrmicsswebZLC_SERVICE.war</web-uri>
      <context-root>ZLC_SERVICE</context-root>
    </web>
</module>
</application>
After building both web and enterprise application.I deploed Ear file in server.
then it is throwing deployemtn aborted.
Error Description:development component 'crm~ZLC_SERVICE'/'sap.com'/'localhost'/'2010.07.15.06.16.00'/'0':
Caught exception during access of archive
"/usr/sap/CD2/DVEBMGS02/SDM/root/origin/sap.com/crm~ZLC_SERVICE/localhost/0/2010.07.15.06.16.00/temp25686ZLC_SERVICE.ear":java.lang.RuntimeException:
ERROR: Cannot initialize EARReader: Error while initializing Extended Ear Reader using file: /usr/sap/CD2/DVEBMGS02/SDM/root/origin/sap.com/crm~ZLC_SERVICE/localhost/0/2010.07.15.06.16.00/temp25686ZLC_SERVICE.ear.
Reason: The following archives that aredescribed in the ear descriptor are not found in the ear:      sap.comcrmicsswebZLC_SERVICE.war,
Please check the ear content.Exception is: (message ID: com.sap.sdm.serverext.servertype.inqmy.extern.EngineApplOnlineDeployerImpl.performAction(DeploymentActionTypes).null)
Thanks & Regards,
Chinamaya

Difference between b2b and b2c in commerce

hi all,
Can anyone tell the clear difference between b2b and b2c, and when we are going for b2b and b2c in commerce
regards
shya

B2B have few extra features it provides to implement B2B solution like Order Approval, Cost Center, Invoices, Profile Organization structure, CustomCatalog are mandatory, PriceLists are mandatory etc.
With ATG10, B2C also made Custom Catalogs mandatory.
If you do not want the B2B features in your project then go for B2C.
Peace
Shaik

Web request - press interact and navigate to account identification

I have created a web request . The user request a demand. In inbox, he could search this web request and press "interact" button, system should navigate to account identification and user identify the applicant (web request) manually by mail address. So how to customize the web request ? Thanks.

You can' t use criptManager.RegisterStartupScript for redirection in sandbox solution.
Please find the below reference
http://social.msdn.microsoft.com/Forums/office/en-US/bd37b640-e225-41c0-8344-9f3b52fe0434/open-popup-window-and-redirect-user-to-home-page-in-sandboxed-solution?forum=sharepointdevelopment
You have one more option to open a popup SP.UI.ModalDialog
Please find the below reference
http://msdn.microsoft.com/en-us/library/ff798375.aspx
http://blogs.msdn.com/b/chaks/archive/2011/09/14/modal-dialog-box-in-sharepoint-sandbox.aspx

Modifying the B2B and B2C applications

Hi all,
i am building an external facing portal, where in we need to display all the prodcuts, thier specifcations, images, videos etc... for this since there is no defaul PCUI applicaiton in the CRM system, it has to be developed from the scratch.. but the other option i thought was to customize
"B2B' / "B2C' applciations as they are little bit close.
i would just like to know
1. I think that it is not that big deal to change the layout, branding, colors etc.. of the website? am i right?
2. how hard is to, let us say to include a link to videos under the images
3. is it possible ot display a set of images, as the defaul UI shows one, is it configuration or coding to display 6 images?
4. in the bottom portion, i would like, say to add couple of more tabs to display some info about product in the backend system.. how hard is it? do i need to know a lot of ISA FRAMEWORK to be able to do this?
5. How hard is to remove the login authentication, as this specs, videos would be available to any user in internet. also, i dont want it to look like a shopping cart. it should just look like the place,where the user can look the details of the product. do u think is it easy to strip down the application to remove those "baskets, checkouts" etc...
please help....

Hi!
I'm answering those questions I can and my answers are regarding ISA B2B
1. True, it is not a big deal to add your corporate layout to the jsp templates. It's like editing normal HTML / JSP pages.
2. A lot of the mime types are aldready defined in the SPRO and on of the types are CRM_VIDEO. You also have the possibillity to create your own mime types.
3. I don't think it is to difficult since you could create your own mimes as I said above.
5. There is a backdoor to the B2B app that you could use, I think it is called blackdoor.
Good documents are the
<a href="https://service.sap.com/~sapdownload/011000358700006120622006E/ISA50_DevAndExtTuts_v1_0.PDF">SAP E-Commerce 5.0 - Examples and Tutorials (Dev./Ext.)</a>
<a href="https://service.sap.com/~sapdownload/011000358700000469462006E/SAP_ISA50_DevAndExtGuide.pdf">SAP E-Commerce 5.0 - Development and Extension Guide</a>
Also have a look at the Best Practices at <a href="http://help.sap.com/content/bestpractices/crossindustry/bestp_crossindustry_crm.htm">http://help.sap.com/content/bestpractices/crossindustry/bestp_crossindustry_crm.htm</a>

B2b Vs b2c

Hi,
Can you tell me some important differences between B2B and B2C?
B2C (applications like ebay) where business directly interacts with customer and is on smaller scale. And we do focus more on catalog management etc. Where as in B2B, we have more focus on say transaction management
Does B2B only imply that it is on a larger scale?
What are the parameters that one considers when marking an appln as b2b or b2c?
Can u give examples and explain pls. Some topics speak abt different types of orders, payment modes and transaction handling in b2b. Are these the main criterias to differentiate between b2b abd b2c?
Thanks, Rashmi

Rashmi,
B2C - Business to Consumer - is something what is done at www.bigbazaar.com. Any consumer can go and buy from that bazaar in the internet. Say you are trying to buy Kesari Peda for giving it as a Diwali gift to your uncle but busy doing your project and learning about E-Commerce in your SAP Bangalore office, You can go to Bigbazaar.com, register as a consumer and browse their Gifts catalog, order 5 Kg of the Peda and give a shipping address of your uncle's address. You will pay by Credit card and done. You can focus in your work immediately.
B2B - Business to Business - what Sony.com or Phillips.com might be doing with their Larger Customers. See the difference in the users. The previous one was run for consumers and B2B is for customers (in SAP another "term" for customer can be SOLDTO). If I am a Sony dealer and buy things in bulk for selling in my electronics store, then, I could as well be a B2B customer with Sony. I will browse through their catalog and order those nice Blueray players and stock them for the upcoming Diwali season. Sony might have a special catalog for my view only and give a special price for me for the volume of business I do. They may also give me a good payment term. Sony will send me invoice and I will pay by check.
Now coming to your specific questions. eBay is an auction site and it is NOT small. And usually B2C is LARGE volume of transactions.
Both B2B and B2C have to give importance to Catalog and Transactions. B2C sites are more attractive and Flashy.
I would suggest you to get some funda in Sales and Distribution processes.

CRM View Deletion and modification for IC agent Account Identification

Hi Experts,
I have created a view copying the standard view from the IC agent Role. The view copied is the Account Identification view.
The view has been moved to produciton and was working fine in produciton. Now unfortunately it has been deleted in the
Developement system. Now the same view has to be enhanced. So i have copied the standard view again and created the view with <default> and the component object as BPSearch.
Now when I move the Transport across the clinet the enhancement or adding new feilds to this view is not reflecting in the other clients.
I find that the same context id, roleconfig key, object id is maintained. But still the view is not getting overwritten by the enhanced view in the Quality system.
Please advice what went wrong, or suggest how to correct this issue.
Regards,
karthik J

Hi Karthik,
You can solve this as Andrey suggested.
You have mentioned overwriting the view. May be I can throw some light here. Basically it is not overwriting
that is happening with Transport request. Instead it will do the delta changes from the previous version
existing in the systems. In your case, though you maintained same settings, there could be some settings
which differs because you created a new view after deletion. Due to that, in the quality system, it cannot see
the same previous version as there is a mismatch. Due to this mismatch, it will be ignoring the changes
as it cannot not know what is the delta because the previous version is not matching.
Other way to solve this problem is, delete the view from the quality system and transport the same from
the development system again.
Regards,
Leon

How do I remove my old iMac from my App Store and iTunes Store accounts?

Before I sold my friend my old iMac, I used the Migration Assistant to transfer all her files from her MacBook Pro to the iMac. I then deleted all my files. My old iMac and her MacBook Pro were both upgrated to Mavericks before the Migration.
Now, she is being prompted to download and install the updates for Numbers and Pages on what used to be my iMac, but the App Store displays my account identification and asks for my password.
(1) How can I delete my old iMac from my App Store and iTunes Store accounts?
(2) How can she access the App Store and iTunes Store using her own accounts?
Thanks in advance.

That isn't how to prepare a Mac to sell or give away. You should deauthorize your iTunes account on the Mac. Call Apple Care and have the Mac disassociated from your Apple ID. Then erase the Mac and install the latest version of OS X that shipped installed on the Mac using the Install DVD or OS X Recovery, depending on what version shipped on the Mac. Until you do this, the Mac, OS X and the iLife apps belong to you. She will need to buy the iWork apps for herself, using her own account. You cannot pass any apps that you bought on to her, that would be piracy.

IBase search result list not showing in Account Identification

Hi Gurus,
I'm new to CRM and we have an upgrade issue. We just migrated to EHP3 for SAP CRM 7.0. After the migration, the installed Base result list is not showing in the Account Identification screen. We have the requirement to show the installed base on the right side of the confirmed account and also the result list in case the customer have multiple equipments. The first part is working correct and it shows the data if there is only one equipment with the customer. But in cases where there are more than 1, the installed base view shows blank and also the result list does not show. Instead the Interaction History is displayed. I have checked all the forums and the config and it all looks correct. Here is the list of config that we have
1) I have the Account Identification Profile created and assigned the Object Component 'ICCMP_IBASE' to it with Auto Search checked ON. This I believe is for the IBase Details which is working fine for single equipments.
2) Function Profile 'BPIDENT' with value of the Account Identification Profile has been assigned to the Business Profile.
3) The Installed Base Profile 'DEFAULT_TREE' has been updated to UNCHECK 'Display Tree' as we want the result list.
4) Function Profile 'IBASE' with value 'DEFAULT_TREE' has been assigned to the Business Profile.
Am I missing something? The exact same config works perfectly in a box that has not yet been upgraded. Any help would be appreciated...

Hi,
I tested this issue and I can reproduce it in my environment. However, as far as I know, this behavior won't affect the usage of the address book.
I searched the internal resource but I cannot find a bug report regarding this issue. If you have any suggestion about this issue, you can submit a feedback via:
http://office.microsoft.com/en-US/suggestions.aspx
Best Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

How to get Account identification number in a ZVIEW ( Empty View )

Hi ,
I created a ZVIEW in component ICCMP_BT_IRHIST from an existing standard view in this component im navigating to ZVIEW. In the Zview i want to get the account identification number.In the ZVIEW
I am writing this part of code
<%
data: lv_account_name type string,
        lr_entity       type ref to cl_crm_bol_entity,
        lr_cuco         type ref to CL_CRMCMP_B_CUCOBUPA_IMPL,
        lv_account_id   type string,
        lv_account_type type string.
TRY .
        lr_cuco ?= controller->get_custom_controller( 'CRMCMP_BPIDENT/CuCoBuPa' ).
    CATCH cx_sy_move_cast_error.
      RETURN.
ENDTRY.
check lr_cuco is bound.
lr_entity ?= lr_cuco->typed_context->SEARCHCUSTOMER->collection_wrapper->get_current( ).
check lr_entity is bound.
lv_account_name = lr_entity->get_property_as_string( iv_attr_name = 'BP_NUMBER' ).
%>
eventhough lr_cuco is bound lr_entity is not getting populated.
as a result im not able to get the account identification number in the ZVIEW.
Any suggestions on this ...................
Regards,
Sijo.......
Edited by: sijokjohn85 on May 7, 2009 3:12 PM

HI,
I have a similar kind of Issue and would like to k now How you resolved the issue.
I have two standard components, I am trying to read the custom controller of Component-1 in component-2.
The Object is bound but the value is empty, Similar to what you experienced.
Any tips will be really helpful.
Cheers..

IC Webclient Enhancement - Account Identification

Hi Experts,
I have a requirement to include a new view in the Account Identification screen, and it is not working. I have explained the requirement and my steps below. Sorry that it is lengthy, I thought of providing all the details.
I have the following scenario:
In IC Webclient Account Identification, I need to call a custom view (built in a custom component) on clicking the confirm button on Ibase component. This is how it should work:
i) Launch IC webclient sales role, account identification is the default screen. This is component CRMCMP_BPIDENT.
ii) Search for an account and confirm an account. The component and view displaying the account information is ICCMP_BP_DETAIL/BupaDetailB2B
iii) The Ibase is already setup, so on confirming an account, the corresponding Ibase components are shown in the result list. So, we select an ibase component. The selected Ibase details is shown in ICCMP_IBASE/IbaseDetails
iv) On clicking the confirm button on the ibase, a new view should be shown below the Ibase view. Component and view is ZCOMP/Myview
I am unable to see MyView as in step (iv).
I have done the following:
Component ZCOMP:
i) Created the component ZCOMP and created a view MyView
ii) Created an inbound flag "IP_DEFAULT" in the MainWindow (default window).
iii) Exposed the window and inbound flag in the component interface
Component ICCMP_IBASE:
i) Enhanced the component and its view IBDetails (as this view contains the confirm button).
ii) Created an outbound plug in the view. Plug = "CALLORDERSCREEN".
iii) Created an outbound plug in the window containing this view. Plug = "DMSORDER".
iv) In the OP_CALLORDERSCREEN method, code as below:
DATA: lr_window TYPE REF TO cl_bsp_wd_window.
lr_window = me->view_manager->get_window_controller( ).
lr_window->call_outbound_plug( 'dmsorder' ).
v) Under the window method OP_DMSORDER, coded as below:
fire_outbound_plug( iv_outbound_plug = 'dmsorder' ).
vi) Redefined the method "EH_ONCONFIRM" for the event "ONCONFIRM" in the view.
vii) In the redefined method EH_ONCONFIRM, coded as below:
IF lv_cucobupa->is_cp_selected( ) EQ '0' OR lv_cucobupa->is_cp_selected( ) EQ '1'
      OR lv_cucobupa->is_cp_selected( ) IS INITIAL.
     op_callorderscreen( ). " Just added this line and commented the below line. Rest ofcode is same
*    gr_window->call_outbound_plug( 'interactionhistory' ). "#EC NOTEXT
ENDIF.
viii) Exposed the outbound plug "DMSORDER" in the component interface.
Component ICCMP_BPIDENT:
i) There is already a component usage for Ibase. Added the outbound plug "DMSORDER".
ii) Added the new component ZCOMP in the usage and added its inbound plug "DEFAULT".
iii) Since the view MyView needs to be displayed below Ibase view, I did as below:
Created a new view area "Order" under the viewset CRMCMP_BPIDENT/BuPaIdentifyCustomer and added my view under this viewarea. Also, made the position changes in the view layout of CRMCMP_BPIDENT/BuPaIdentifyCustomer (BuPaIdentifyCustomer.htm)
iv) Created a navigational link as below:
ID = "dmsorder"
Source View = Window of ICCMP_IBASE containing the view IBDetails
Outbound plug = DMSORDER
Target view = MainWindow of component ZCOMP
Inbound plug = DEFAULT
I put breakpoints in each of the plug methods.....and found the following:
i) The method OP_DMSORDER in component ICCMP_IBASE is being called from the Ibase component plugs.
ii) The method IP_DEFAULT (which is empty) in component ZCOMP is being called as well.
But, I still cannot see the view!
Please let me know what I am missing here.
Thanks in advance.
Regards
Vicky

Hi,
it is hard to analyse this remote with no access to the system.
I suppose the new component you created is working --> You tested it stand alone?
As the inbound plug of your view is called the component setup is most probably correct. The navigation is working. There are two things I might suspect a problem:
1. The viewset in the ICCMP_BPIDENT is not set up correctly. Check the HTML and runtime repository again
2. During view creation something goes wrong. Thus the view is not created.
Perhaps you can create a blank view in your Z component and just put some html code
<h1>Hello World</h1>
on it. Now put this in the window of your Z component as default in the runtime repository.
cheers Carsten

Max number of Hits Account Identification

Hi all,
we are currently having the problem in IC that when somebody try to identify an account of an BP with more that 100 related sold to parties, that no account is displayed because of the standard max number of hits 100.
I have found the path to customize this in the SPRO but this sentence in the SAP help is making me some headache:
The higher the number you enter here, the more results the system will search for, and in turn, the more performance is affected. The maximum number of hits that the system allows is 100, which is also the default value.
I understand the point of the performance, but does this mean that the performance is also affected the account identification of the other BP with less than 100 related sold to parties?
Can anybody help in this issue?
We are working on CRM 5.0.
Regards
Abosi
Edited by: Abosi_3li2 on Feb 8, 2012 11:08 AM

Hello
The bug of nothing displayed if over 100 accounts are found is solved with [SAP note 1467929|https://service.sap.com/sap/support/notes/1467929.]
The code you are referring to is:
IF bpident_profile-max_hits IS INITIAL.
max_hits = 100.
ELSE.
max_hits = bpident_profile-max_hits.
ENDIF.
It means that, if blank, 100 hits is considered. You can modify the customizing up to 255 results since that is the limit of accounts to be found.
Regards
Joaquin

Using Employee numbers in Account Identification Screen

Hi Experts,
I have a scenario where I want agents to create complaints for Internal Employees of a company.
For this, I want those Employees to be searched in Account Identification Screen, so that after confirming the Account, Agents can create Complaints for them.
Is this possible in SAP CRM 2007?
Right now I am not able to search for employees in Account Identification Page.However, if we assign a role Consumer to employees which is CRM000, we are able to search them, which I don't want to do.
Because we are using HR Distribution Model. Everthing about agents are created by using this model.
Is there any way to do this?
Thanks and Regards,

Hello,
There is actually a separate Account Identification setting that can be used to enable the standard Employee Interaction Center functionality, allowing agents to search for employees by employee ID, create employee requests (a special kind of service ticket) and access backend HR employee data.
Best regards,
John

Reg b2b and b2c in account identification in webclient

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