Regarding Customer Service flow

Question

Hi,
Iam new to Customer Service Module,
I want to know the flow of Customer Service
1. Whether Product produced from the factory will go outside as a Matl or Equipment, if it is a material why like pm module........f/l, equip, all there in CS. please explain me the org structure
2. Can anyone explain me the 2 scenario with t-codes
     1) Receiving service matl from customer & doing service in company permise
     2) Doing service at the customer place itself
please anyone explain me with t-codes flow
Thanks
Prakash

Answer 1

Dear,.
The comapny which producing any equipement and anything that is consider as material.ans also that material have serial no along with it. coz company producing the same equipement thats why serial no is neceessary for tracing down the history of manufactured material
Order Processing: Internal Processing
Purpose
You can use the order to detail the work to be performed. This is important to minimize unproductive time, above all for central objects, whose malfunction can lead to bottlenecks or breakdowns in production.
Depending on the type of order and work planned, you can execute planning at different levels of detail:
Small orders (quick entry)
You can enter the required data on the order header screen and do not have to call up a separate operation screen.
Extensive orders (without detailed planning)
You can enter any number of operations in list form on the operation overview screen.
Orders with detailed planning
You can call up detail data screens for each operation, to enter the following data:
Internal processing data (for example, wage data)
External processing data (for example, price, purchasing group)
Operation data
To plan activities, you use operations and sub-operations, in which the individual work steps are described. For more information, see Use of Operations and Sub-Operations.
Process Flow
Order processing provides a large number of functions, not all of which, however, must be used during processing. Each company can define its own process flow according to its requirements.
1. Planning with reference to:
The operation
Work centers and the number of persons involved
Material, if necessary, using bills of material
One or more objects
Dates and execution times
Task lists
Costs and settlement (settlement rule)
Relationships
Order assignments
The execution factor
User data
The budget
Production resources/tools (PRTs)
Permits
Capacities
External assignments
2. Control
Checking of availability of material and production resources/tools
Release for implementation
Printing of shop papers
3. Implementation
Material usage period
4. Completion
Completion confirmation
Technical completion
Settlement of costs
Business completion
5. Display and processing of special order data
Display of the action log
Use of status
Collective processing
Processing with an External Company as Work Center
Purpose
For an external company that you regularly hire for the same tasks, you can create a special work center.
This can be advisable if the external company is not situated near to your company, and they process a large number of orders for you.
Prerequisites
You configure a cost center for each external company individually or for all the external companies collectively.
In Controlling (CO), you configure a CO activity type and a price, which reflects the conditions of the purchase order, for the cost center of the external company.
For the external company, you create a work center that is linked with the cost center and the CO activity type.
Since this form of external processing is identical with internal processing during order processing, you assign a control key for internal processing to the operations to be processed externally. In the standard system, this control key is PM01.
Process Flow
You configure an individual purchase order, which has a validity period (for example, one quarter, a year), in which the purchase order conditions are defined. You assign this purchase order to the cost center for the work center that has been created for the external company.
You create the order with operations to be processed externally in exactly the same way as an order with operations to be processed internally. See Creation of an Order.
Print out the order papers.
You hire the external company by sending the printed order papers to the external company or handing them to their employees.
The tasks are performed by the external company.
You confirm the order operations to be processed externally in exactly the same way as internally processed operations.
Steps two to six apply for all orders that are processed within the validity period of the purchase order.
The cost center of the external company is credited following the time confirmation of the operations.
The cost center of the external company can be debited by issuing an invoice periodically (for example, monthly). The invoice therefore includes all the orders performed during this period. After the expiration date, the balance of the cost center is 0.
The costs are first collected on the order and then settled to the receiver specified in the settlement rule.
Regards
Rakesh