Regarding BW cubes for CS (Customer Service) module

Hi Experts,
I need information regarding
BW CUBES, REPORTS AND DATASOURCE
for Customer Service(CS) module.
Thanks in Advance
HR

Cubes :
http://help.sap.com/saphelp_nw70/helpdata/en/b8/d50c3c99d56448e10000000a114084/content.htm
Reports :
http://help.sap.com/saphelp_nw70/helpdata/en/b5/81073c61563259e10000000a114084/content.htm
Datasource :
http://help.sap.com/saphelp_nw70/helpdata/en/08/d60c3c99d56448e10000000a114084/content.htm

Similar Messages

Steps to create Service Notification in Customer Service Module

Hi,
Can anyone let me know the steps involved and the process to create Service Notification in Customer Service Module.
Regards,
Ram

Hello SAP Guru's,
I am Shankar from chennai.
At present i have assigned to do the Customer Service process for our project.
I had tried the BPP method for doing it.
When i tried the Depot repair process from BPP i got error during billing process.
Can any one guide me with the step by steps procedure to do the senerio.
i searched the web for the process. but i couldnt able to find it.
If any one has the complete step by step procedure to do the process pls help me.
my id is ponshankar gmail com.
Thanks in advance
Warm regards,
Shankar

Customer Services module - error message no.IW295

Hi experts
Ithe following is an error related to Customer service module in SAP
"Relevance to MRP set at 3, as order released or activated
Message no. IW295"
can any body get solution.
thanks andregards
DSR

Hi,
Kindly refer the below thread:-
Creating Material Reservations with a PM Order
Thanks & Regards,
Rahul Verulkar

Filing a complaint for poor customer service

Can anyone tell me how I go about filing a complaint for poor customer service? Funny when you speak to Verizon representatives they always want to know how the service was until you get someone on the phone who knows they done nothing to help. Than they don't ask, don't care, won't put you through to someone else, won't call back, and leave you w/no answers.

Just hop on over to Google and try and find the names of some key players at VZW and search for their contact info. It took me every bit of a minute to google and find the website people. It has the name of some key folks and contact info...send them an email and voice your concerns. Will it help...who knows...but at least you'll feel better knowing you tried... Good luck with whatever issue you're having with VZW...
Executive Biographies - Verizon

Can anyone give me a contact email address for apple customer services?, Can anyone give me a contact email address for apple customer services?

Can anyone give me a contact email for Apple Customer services?
I would rather not rant on here!

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support.
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

What is the RDS for SAP Customer Service (CS) Module

I am about to implement SAP CS Module (Customer Service) within my ECC 6.0 EHP 6. But I do not have the Budget (over 100 000 Euros) to run a classic implementation. Therefore, I am looking for a corresponding RDS (Rapid Deployment Solution) or any other Accelerator to lower the cost to a minimal. Can anyone advise ?

1-866-772-3623
On the other hand, I wasted the better part of a day with the phone support with no success at all on the same problem. A moment ago, however, a Live Chat tech support person at Adobe, Sudrahan, I believe, solved it immediately, literally within seconds.

I am having an issue regarding a placed order via customer service department

I recently relocated to Anchorage Alaska as part of a permanent change of station per the United States Air Force. I was initially located on the East Coast in the lower 48 and at the time of activating my contract I had purchased two separate Iphone 4 devices. I also recently went in to a store in February to purchase a Nexus 7 as well.
Upon arrival in Anchorage I had multiple issues regarding the Iphone 4 devices including being unable to send and receive text messages & imessages, unable to make phone calls, dropped phone calls, unable to utilize GPS, as well as not being able to access general account information and use anything related to web browsing or data usage. It was determined that because the Iphone 4 operates on the 3g network and Verizon does not have a 3g network in Alaska, as a result I was utilizing an extended service network from another carrier. As a result of this I am only able to use my Iphone 4 devices while connected to my wi-fi network while within my home, which is totally unacceptable.
I was not made aware that I would be dealing with this when I moved to Alaska and inquired as the the use of the devices I currently owned prior to purchasing the tablet. I was assured by three separate store employees one of which being a manager that all devices would function at 100% efficiency including the Iphone 4s. In fact I was recently billed 350$ for roaming charges last month, which prompted me to speak with a representative via the online chat regarding the significant increase she said that she was unable to process any sort of credit to the account regardless of what I had been told at a local Verizon store where I purchased the tablet.
As a result of all of these mishaps since arriving here in Alaska I determined I was in need of newer devices that utilize the 4G LTE network currently provided by Verizon in Alaska. I know for a fact that the 4G LTE works great up here because my Nexus 7 tablet runs flawlessly and does not incur roaming charges when utilizing the 4G LTE network.
Yesterday I attempted to contact Verizon through the live chat feature regarding upgrading two of the devices on my account. The live chat representative immediately asked me when my upgrade date was. Upon telling her my upgrade date 9/29/2014 she told me I should contact the customer service department as I might be eligible for an early upgrade. I then proceeded to contact the customer service department using my Iphone 4.
My attempt to speak to anyone in the customer service department resulted in a merry-go-round of being put on hold 6 separate times by two different employees, both of which had me wait for more than an hour while they attempted to speak to a manager to gain approval for an early upgrade. The first rep seemed almost sure she would be able to have my devices upgraded early especially considering the issues I was having regarding service.
The second rep seemed newer and was very dodgy about my questions and was very unwilling to help at first. He even mentioned that I had been a Verizon customer for almost two years, had never missed a single payment and had outstanding account history which should have garnered some sort of importance to the level of my request. But I digress, during this time I was disconnected from the call twice from each separate representative.
Both reps assured me they would call me back, I never did get a call back from either one of those reps and I was becoming very frustrated having waited four hours trying to find some sort of solution to my current predicament.
After waiting an hour for the second representative to call back I grew impatient and contacted the customer service department, was put on hold again, and finally reached a third customer service representative who was able to provide a solution for me.
I explained everything I had been dealing with to Cory ID # V0PAC61, both regarding the phones, the issue of the level of service I was receiving, the dire need for working devices and the multiple times I had been disconnected. I explained to him as a result of these issues I was certainly considering switching to a different provider, a local provider even who could provide me the adequate service that I require for my mobile devices.
I explained to Cory that I had been with Verizon for almost two years, and I had been on a relatives account prior to owning my own Verizon account and had never received this kind of treatment when trying to work towards a simple solution. Cory proceeded to tell me he needed to put me on hold to see if there was anything that could be done regarding the upgrades of the device considering all of the trouble I had been dealing with.
After Cory reconnected with me in the phone call he was able to successfully reach a solution by allowing me to upgrade my devices. We conversed about the options available and I eventually decided to upgrade both Iphone 4 devices to Moto X devices as we determined those would be sufficient for my needs while in Alaska. I also proceeded to add two Otter Box Defender cases to the order so that the devices would have sufficient protection. Cory inquired as to whether or not I would like to purchase insurance for the phones as well and I opted for the $5.00 monthly insurance which including damage and water protection.
Cory explained to me the grand total for the devices which included an activation fee of $35.00 for each device, $49.99 for each Otter Box case, and an additional $50.00 for each device which would be refunded as a rebate upon receipt of the devices and activation, a rebate that I would be required to submit. Cory explained to me that the devices would most likely arrive Tuesday of 6/17 and no later than Wednesday 6/18.
Cory took my shipping information and told me everything was all set and the only thing left to do was to transfer me to the automated service so that I could accept the 2 year agreement for both devices. I thanked him very much, took his name and ID# so that I might leave positive feedback about his exemplary customer service and was then transferred to the automated service.
Once transferred to the automated service I was then prompted to enter both telephone numbers for the devices that would be upgraded, I was then required to accept the new 2 year agreement for both devices and after doing so I was required to end the call. I did so in an orderly fashion and expected a confirmation # to arrive in my email regarding the placed order.
I have never received a confirmation email. I decided to sleep on it and assumed a confirmation email would be sent sometime tomorrow. Nothing has since been received however. I woke up early this morning around 6AM Alaska time to speak to another live chat representative, Bryan, in the billing department who assured me the order was currently processing and verified the order #. I asked him whether or not it was typical for a customer to not receive a confirmation email for an order placed and he said it can sometimes take up to 2-3 business days. He then stated that he had taken note of the issues I was experiencing and told me he would transfer me to the sales department as they would be able to provide more information regarding the shipment of both devices and a confirmation email, as he stated he did not want me to have to wait any longer than necessary to receive said devices.
I was then transferred to Devon in the sales department via the live chat service where I was then required to repeat everything I had said to both Bryan and the other representatives I had spoken too. After a lengthy discussion and repeating everything I have just wrote he told me the order was indeed processing and that he would send a confirmation email in the next 30 minutes.
That was 2 hours ago. It is now 8am Alaska time and I still have not received a confirmation email regarding my order. I was sent an email by Verizon an hour ago stating I had a device to "discover". The email contained no information regarding the shipment of my device, the order confirmation number, or anything regarding my account. The email I received was a typical spam email asking an individual to check out the current available phones and sign up for a new contract.
All I want is a confirmation email to assure that the devices are being sent. I need my phone for work and to communicate with my family in the lower 48. I desperately need to make sure that the device is in fact being sent to the proper address, this is why a confirmation email of the order is so important. I do not care about the shipping speed I just want what I ask to be taken care of for a change. I would hate to sit here unable to determine what the status of my devices are only for the order to be stuck in "processing" limbo and be unable to receive the devices when I was told they would be sent.
I feel I have been given the run around treatment way more than is typically given with any company when an individual is trying to work towards a solution. I have been patient and cordial with everyone I have spoken with, I have not raised my voice or shown stress or anger towards the situation I have only tried my best to work towards a solution with anyone I have spoken too but I am becoming increasingly frustrated with this situation.
Any help regarding this matter would be greatly appreciated. This situation has left a sour taste in my mouth and if the devices were indeed not actually processed in an order, or they were not shipped correctly, or in fact if the order had never existed at all it will only deter me from keeping my Verizon account active and affect my decision to switch to another provider.

Hello APVzW, we absolutely want the best path to resolution. My apologies for multiple attempts of replacing the device. We'd like to verify the order information and see if we can locate the tracking number. Please send a direct message with the order number so we can dive deeper. Here's steps to send a direct message: http://vz.to/1b8XnPy We look forward to hearing from you soon.
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

CUSTOMER SERVICE MODULE-DETAILS

Dear Guys,
Presently Iam in PM and my company is expecting project in CS and they want me to handle it.If any of you guys has implemented CS,pl send me the basic details.I appreciate your help in this regard.My mail ID is [email protected]
Regards
ISWARI

Actually CS is used widely in service industries. as far as concerned with SD module, it takes care about the selling of the product. once we sold the product to customer, we need to take care of the service & maintenance of the product. in such a case, customer service comes into picture,
It is all abt creating the service order and executing the service order and settlement of that. Also it is closely integrated with PM, CO and PP module.
the following master datas are important in CS.
1) customer
2) Material (service)
3) Functional location
4) Equipment
5) Installment bases
6) work centres
7) Pricing conditions
8) BOM
Reward if useful.
Edited by: kaleeswaran bhoopathy on Jan 21, 2008 6:24 PM

Does anyone have an e-mail address for Apple customer service?

I received some pretty bad customer service today, and I want to voice an opinion on it.

If this occurred at an Apple Store your best bet is to contact the store's manager and discuss the situation.
If it was an on-line or telephone transaction see the Contact Us link at the bottom of this page for information regarding contacting Apple.

This is for Verizon Customer Service: Is there an estimated date for the 8.1 Denim update for Windows Phones?

Will Cyan be rolled out for the Icon, or should we expect to wait until Denim is supposed to be rolled out around October
<< Moderation discussion removed to comply with Verizon Wireless Terms of Service >> This is a very specific question and Verizon Customer Service can't answer it if they don't have a chance to read the question.
I spoke with Microsoft Customer service, and the agent specifically said MS already pushed Cyan to Verizon, and he, as a WP owner on Verizon, was also frustrated that the updates haven't been rolled out by VZW.
So bottom line question: Skipping Cyan? If so, what is the Denim date?
Message was edited by: Verizon Moderator

Unfortunately the answer is unknown. The majority of the Windows phone threads here are about this exact subject, and that says a lot about Verizon and their ability to communicate on a basic level. You might get your update, you may not. Verizon is in control and doesn't really care.

HP wins the award for worst customer service

I placed an order for an HP laptop dv6t quad edition on the 22nd of march 2011. HP graciously charged my card and took the money out on the 24th of march. The tentative shipping date they gave me was for the 5th of April. I waited till the 6th and since there was no movement on the order status, I decided to call and guess what. The highly (in)competent customer service team couldnt answer why the order was delayed and since the phone line was so choppy I asked them to call me back. They however did not. I had to call them after 30 mins and again request the same information. After learning that nothing was going to happen to the order for the next few days, I requested them to cancel. Now the fun starts, The claim that they can raise a cancellation request but cannot confirm it, There is a possibility that the product might be shipped soon and if it does, it becomes my responsibility to ship it back to HP. More over as per the customer service, it will take 24 to 48 hours for final cancellation and another 3 to 5 business days to refund my amount. Well that is not the end of it, I get another email that evening informing that the shipping is delayed by a week and it might take a maximum of 10 days and if I choose to cancel it, I need to call the customer service team and raise a request. This ticked me off and I called them again to confirm why my order hasnt been cancelled even after they knew that the product was not completed. They go on yapping for half an hour and finally I lost my patience and requested to speak with the manager. They would not let me speak and kept telling me that they will try and find the manager but they cannot confirm if the manager is available. Well after me standing on my ground the manager finally gets on the phone, Introduces herself and then gives me the whole attitude again. On top of everything the manager tells me that HP has not charged my card and its on hold with my bank, Fortunately I did check with my bank and they did inform me that the amount was deducted on the 24th and it was not on hold. After I mentioned this to the manager her story changed and she agreed to expedite the cancellation but still it would take 24 to 48 hours. I seriously think HP should stop advertising for products that they cannot produce and ship on time. Unfortunately I did work with HP and its sad that this company is going down south, way down. Pathetic.. that is all I can say.

Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.
http://welcome.hp.com/country/us/en/wwcontact_us.html
If you have other questions and concerns, please feel free to send me a private message.
MrMatthew - HP Support Forums Moderator
Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else.

Paying the price for faulty customer service

We were given faulty information by multiple customer service reps and store reps and now we have to pay almost $200. How is that fair? Our daughter got married and moved to an area where she could not get any data service and spotty talk service. She called Verizon a month before she moved to tell them of the poor coverage area she was moving to and was told that the cancellation fee would be waived if that was the case. During the next few weeks we were in two different Verizon retailers and asked about it and they said the same thing. We called customer service again the day before she switched carriers and were told that he could not waive any potential fee for us at that time and to wait until after she switched and that if a cancellation fee showed up on our bill we could call at that time and dispute it. NOW, a month later, we have the cancellation fee on our bill and I called in and was told that we should have called tech support to have them verify the spotty coverage before she changed carriers and now it is too late to do anything about it. NOTHING was said about that before and we were even told to wait and then dispute it. We have been Verizon customers for several years, have 4 lines with them and was about to add a fifth, but now we are rethinking our service with Verizon and will be checking into other alternatives.

Mandy1695 wrote:
even if you preview the song it only plays 30 seconds of a song
You mean if you preview it. My previews are 90 seconds.
Is iTunes up to date? (10.6.3)
Redownload the songs -> http://support.apple.com/kb/HT2519

Need a Forum For Poor Customer Service Issues, Like Yelp For Verizon.

Has the customer service been getting worse since there has been less competition for Verizon and because they have the backing of Google? Are they getting swollen heads that make it hard to have any sort of common courtesy? I felt like I was dealing with comcast the other day, not Verizon. I have ONLY been with Verizon because of the customer service. If that starts to disappear, at&t might be in my near future. My dad has them and he has no problems with customer service. I've never had problems with verizon ever. Until now. I would love to be able to get the persons name and customer rep number and report on a forum somewhere about my experience. Just to see if it was me or if this person needs to be fired. Does something like that exist? Oh and of course, vice-versa.

Just hop on over to Google and try and find the names of some key players at VZW and search for their contact info. It took me every bit of a minute to google and find the website people. It has the name of some key folks and contact info...send them an email and voice your concerns. Will it help...who knows...but at least you'll feel better knowing you tried... Good luck with whatever issue you're having with VZW...
Executive Biographies - Verizon

Does a LIVE person ever pick up for Prepaid Customer Service?

In 2013 I got a prepaid phone for my 84 year old mother and put $100 on the account. She passed away in late March 2014 and I have been trying to cancel the phone ever since. I went to my local Verizon store and was told nothing could be done until the account was 6 months old (June 2014). I went back last week and now they tell me I have to call Customer Service for Prepaid phones to handle the account. I CANNOT get a live person to answer the phone. The automatic customer service is horrible and it keeps hanging up on me. Can anyone tell me HOW to talk to a live person???

First, I would like to give my condolences for your loss twinsmommary. I'm sorry you have not had an opportunity to speak to a live person about your account. You can try calling our 1-800-922-0204 number to speak to our post paid department and have them transfer you to a live person in the Prepaid department. Additionally, our store reps can call Prepaid to get a live person. Keep us posted.
KinquanaH_VZW
Follow us on Twitter @vzwsupport

Shame on Adobe for Terrible Customer Service!!!!

I just purchased PSE 8 after the 30 day trial. This product is filled with bugs. WHen it works it is great. Unfortunately there are too many bugs and zero customer service to back up the product. That's why were all here online trying to figure out each other's problems. The techs located in India can not help us. I used the trial version for less than 30 days and ran into a problem with the sync feature. It stopped working and none of the solutions offered here helped. I called customer service. After waiting on hold for nearly30 minutes I was told that I need to purchase the product before they can help me. I told the man that I would not purchase a broken product. I told him that if he could solve the issue I would buy it. He transfered me. Again on hold for about 20 minutes. This man said since Im not a customer no help. Today I uninstalled and purchased the product and renistalled. Same problem with the sync feature. Argh. As I type this, I am on hold with customer service in India or Pakistan. If this is not resolved tonite, I am requesting a full refund on this POS product..

Bob,
Thanks for your reply, but I uninstalled PSE and asked for a refund. My photos would not sync up with photoshop.com. I hope you're having better luck with your copy. I wanted this to work so much. When trying to sync pictures up to photoshop.com mine would not get past "initializing" and then it would quit. None of the other posters had a similar problem. I installed my own memory, new CPU, new video card and better CD rom drive, so I know my way around the computer. There are just too many bugs in PSE and my computer ran very slow. Last night, I installed Paint Shop Pro X3 and system is running much faster. So far no problems. I will try it out for 30 days to see if it's better.
If Adobe would have helped me with my problem, I would have kept it. Instead they bounced me around to different people that could not help. To anyone who is looking for a refund...It took over 40 minutes to get my refund processed! I must have wasted over 15 hours on this.

Regarding BW cubes for CS (Customer Service) module

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