Regarding Inquiry

Hi,
I am creating an inquiry with order type ZIN (copy of IN). I have maintained alt sales doc type as 'sales order' doc (type OR).
The issue is -
Inquiry is saved. Then in change mode (va12) when I select the alt doc type I am getting following message.
Changes to sales document type are not possible (item category of item 000010)
Message no. V1847
Diagnosis
You cannot enter any values for the item category for item 000010. This means that you cannot change the sales document type.
Procedure
Change the sales document type back to the previous value.
Also, item cat field is in display mode when I save the inquiry. Let me know if you need further information.
Regards,
Yogesh

Thanks for your reply,
The document type are correct as mentioned. for ZIN its A and ZORD its C. Actually, this scenario I had tested in some other SAP system where it was workiing fine. I was able to change to sales orde type in VA12.
In the current system though I am not able to change it. All the settings are same. Here I have noted one difference. The item category field remains uneditable (grey mode) where as in that system it was editable. Item categories for both the doc types (ZIN and ZORD) are same in both systems.
Please let me know how I can make item cat field editable.
Regards,
Yogesh

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ME: Support Inquiry: ID(8) My MP3 player is not detected
Product: ZEN MicroPhoto
CCPP Certificate Number:
Serial Number:
Purchase Date: /9/2006
Operating System: Windows XP
Creative Model Number: DAP-MD0007
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
Detailed Problem Description:
I am having a problem with my Zen MicroPhoto, it started to "freeze" on
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CREATIVE: Dear Brian,
Thank you for using Creative's Email Support System. We appreciate the
opportunity to assist
you.
I understand from your emauil that you want to get an out of warranty
repair for your Zen MicroPhoto.
Based on the description of the issue you had provided, it sounds as if
the hard disk of your Zen MicroPhoto needs to be replaced. This costs $
$0. However, before we can issue you an RMA, we would also need the
following information from you:
Purchase Date:
Serial Number: (Please consult this picture to know where you can find
your serial number: http://ask.americas.creative.com/wwi..._micro_ser.gif)
Alternate color choice:
(Please note that the alternate color choice is only used to decrease
the turnaround time of your RMA if the unit must be replaced and the
color of your player is out of stock. If you only prefer to have the
same color that you sent in, please be sure to note this.)
I will issue you an RMA as soon as we receive the information that we
need. I apologize for the delay.
ME: $0? I can buy a new one for $50 more. I don't mean to seem like a know-it-all but I am strongly convinced it has a software or firmware error. I relize I have a few fields to fill in but I will worry about that later. It seems like all the people on the forum that have the same problem
CREATIVE: Hi Brian,
Thanks for choosing Creative!
I understand you are concerned that your Zen MicroPhoto may have a
firmware problem because it gave you a firmware problem error. Sorry
for the confusion.
Your player most likely does have a firmware problem, but the constant
freezing also indicates a hard disk problem, which will cost $0 to
replace. If the firmware is the only problem, then the cost will only
be $25.
I recommend considering the new Zen 8GB player. It also includes a
color screen but will also play videos and contains solid state memory
instead of a hard dri've, so you don't have to worry about internal
moving parts wearing out as with the MicroPhoto: http://us.creative.com/products/prod...=&product=6999
If you would still like to arrange out of warranty service for your
MicroPhoto, click here: http://us.creative.com/onlinerma/
I hope this hel
ps.
Thanks for choosing Creative!
Best Regards,
Technical Support
Creative Labs Americas
ME: It doesn't freeze anymore. It only froze when it first got a problem. So when it continued to freeze, I used the clean up and format option in the recovery mode. After I did that it just goes right to the recovery menu.
I would be willing to pay $25 for a fix but not $0. Would it be possible to arrange it so it could be looked at and fixed but only if it is a firmware problem? If it is a hard dri've problem, I would just want it sent back.
Thanks for the help.
CREATIVE: Dear Brian,
Thank you for contacting Creative Technical Support. I understand that
your Zen MicroPhoto was displaying a Firmware Error and now only boots
into the recovery mode. We appreciate the opportunity to assist you
today.
This indicates that the firmware was corrupted and deleted from the
player. The recovery mode is the only place for the player to boot into
now that the firmware is lost. The only way to correct the issue at this
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I see in your previous messages that the player was not properly
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Here are the last steps you can try before sending the player in:
. If you would like to try one more time to reload the firmware, please
first enter a cleanboot of Windows. This will disable certain background
applications that may be interfering with the installation of your
software. Please click the link below for detailed instructions:
http://us.creative.com/support/kb/ar...p?l=3&sid=6738
2. Next, try the firmware update once more. For detailed instructions
and the proper download, please click the link below:
http://us.creative.com/support/kb/ar...p?l=3&sid=4789
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http://us.creative.com/onlinerma
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Best Regards,
Technical Support
Creative Labs Americas
ME: Is it O.K. that I don't know my exact date of purchase? Can I put a rough date or does it matter?
I would like to send my player is to get fixed but under a few conditions that you can assure me will be followed.
. The hard dri've will WILL NOT be replaced and I WILL NOT be charged $0.
2. I will be contacted before anything you replace that will cost me more than the original $25 fee.
Is this alright? email me back.
I appreciate your help, thanks.
CREATIVE: Dear Brian,
Thank you for contacting Creative E-mail Support.
I understand you have some questions regarding your products warranty
coverage, and the RMA process.
In order for the product to be considered under warranty you will have
to supply a copy of the original retail sales receipt with the date of
purchase, product purchased and the place it was purchased from. If
the product is sent in without a copy of a original retail sales receipt
with that information the product will be deemed out of warranty. The
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In the event that a part needs to be replaced there will be additional
parts fees based on the problem you have described the Hard dri've your
Zen MicroPhoto will likely need to be replaced the cost for hard dri've
replacement out of warranty is 0. USD for your product. This price
reflects parts and labor. It is recommended that you send a check or
money order for the full amount with your Zen MicroPhoto. In the event
that you do not send a check or money order for the out of warranty fees
a Creative Representati've will e-mail you to arrange payment prior to
making any repairs or replacing the player. In the event you do not pay
the out of warranty cost the player will be dispositioned by the RMA
department.
Let us know if you have any additional questions or concerns.
If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service.
Best Regards,
Technical Support
Creative Labs Americas
So basically, if I send in my player I will pretty much be charged $0...which is pointless because there is no way I am paying that.
I stumbled upon this is site http://www.zenrepair.com/Zen/index.jsp and I may consider trying them. What do you guys think about Creatives service?
Has anyone ever heard of or tried that Zen service site before?
*Please remove the names of our advisors before posting support emails. Dale-CLMessage Edited by Dale-CL on 09-23-2007 :06 AM

Hi,
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You have created an inquiry and a quotation with reference to this inquiry. Before you created the quotation, you changed some data in the material and customer master records.
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Hi Gurus,
Normally when you create Sales Order/Inquiry/Contract, in the Condition Tab VPRS Condition Type will appear and show the cost price of Materail from the Material Master.
My Client requirement is, VPRS Condition type has to be calculated as "Statistical" Contion but IT SHOULD NOT APPEAR IN THE CONDITIONS TAB IN THE SALES ORDER/INQUIRY/CONTRACT.
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bump *
Hi Gurus,
1. I like to confirm that Alternative Products in a Quotation means Material proposal configured and not sub-items ?
2. Please help to confirm (as I have no access to SAP system):
a. when creating a Quotation with reference to an Inquiry, its Not possible to select via selection list , to copy only the sub-items (like Free Goods item / BOM sub-items / subitems inserted manually that reference the main item using the sub-item numbering) into the quotation or sales order. Or can the main item only be selected for copy or Must both be selected?
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regards
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Edited by: Mirella Russo on Feb 17, 2011 1:00 PM

Dear Sai,
I read the note provided.
It is referring to BOM structure and copy controls and a bug related to not allowing to copy the sub items of a Bom and only the main is copied.
So, is it true that Alternative items includes both manual selection list of materials from material determination, auto material substitiution as well as sub-items of a BOM material?
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thanks.
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With Regards
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Hi Lakshmipathi,
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