Got an email saying "This email is to confirm your recent inquiry regarding a feature change on mobile number ending in," but I don't remember inquiring about anything?

Hello,
I got an email saying "Thanks for contacting us. WE'RE HERE TO HELP. This email is to confirm your recent inquiry regarding a feature change on mobile number ending in XXXX." The problem is, I don't remember inquiring about anything the last couple weeks. Is there a way I can speak with somebody who can tell me what inquiry was made?
Thanks in advance

This is odd if it's not something you requested or inquired on higherbudget. We can certainly clarify things. As Elector mentioned, you can call into Customer Service to get this information. Otherwise, I sent you a Direct Message as well.
Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

Similar Messages

HT1918 My iphone keeps saying in order to buy a song from itunes, I need to previde the answers to security questions but I don't remember the answers. I've clicked to change it but in order to change it, I need the answers. What do I do?

My iphone keeps saying in order to buy a song from itunes, I need to previde the answer to security questions but I don't remember the answers and i've tried to change it but in order to do that, I need the answers.

You canot easily change your country settings. The iTunes Store in a country is intended only for use by that country's residents, and only while they are in the country. To use the iTunes Store in a country you need a credit card (or other card type if acceptable in a country) issued in that country, billed to an address in that country, and also be physically present in that country when using the store. You are also restricted to waiting 90 days between country changes.
E.g., "The iTunes Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance." - http://www.apple.com/legal/itunes/us/terms.html#SERVICE

After restoring Windows I tries to open iTunes and got a message saying 'This version of iTunes has not been correctly localized for this language. Please run the English version.' how do I do this?

After restoring Windows I tried to open iTunes and got a message saying 'This version of iTunes has not been correctly localized for this language. Please run the English version.
What do I do? I don't want to lose my entire liberary!

Hi there computerfailure,
You may want to try removing and reinstalling iTunes as an initial troubleshooting step. Take a look at the article below for more information.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
-Griff W.

I got a message saying this ipad cannot be backed up because there is not enough icloud storage available but when i try to close it it didnt gone looks like it got hang

i got a message saying this ipad cannot be backed up because there is not enough icloud storage available but when i try to close it it didnt close its looks like get hang up

Try this now.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

HT4623 Updating to IOS and stuck on Rescue Email? Says optional email address to confirm your I.D. or reset a P/W but with or without typing an email address cannot move to Next screen or even cancel??? Pls help.

Updating to IOS and stuck on Rescue Email? Says Optional email address to confirm your I.D. or reset password but with or without typing email address in, cannot get past screen. Click on enter or Next and nothing happens. Cannot even cancel update. Pls help a.s.a.p. Thank you.

Updating to IOS and stuck on Rescue Email? Says Optional email address to confirm your I.D. or reset password but with or without typing email address in, cannot get past screen. Click on enter or Next and nothing happens. Cannot even cancel update. Pls help a.s.a.p. Thank you.

I got an email that I confirmed is phishing that I want to report but don't know how! Help?

i got an email that I confirmed is phishing that I want to report but don't know how! Help? They were posing as Amazon.
<E-mail Edited by Host>

Amazon.com Help- Report a Phishing or Spoofed E-mail

I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT

I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT

If you have a rescue email address on your account then you can use that - follow steps 1 to 5 half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699

Hi I have put money on my apple account and since it's my first time using it I have to answer my security question but I don't remember the answer and when I go forgot answer they send you a code to your email but I have also forgotten my email password

Hi I have put money on my apple account and since it's my first time using it I have to answer my security question but I don't remember the answer and when I go forgot answer they send you a code to your email but I have also forgotten my email password.

Reset Security Questions
http://support.apple.com/kb/HT5312
If you can't solve problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699

Hello, my friend's ipad locked and need the apple id and password to unlock the setup and open the ipad but he don't remember any one of them nor his email and security questions what can we do about that please solution?

hello, my friend's i pad locked and need the apple id and password to unlock the setup and open the i pad but he don't remember any one of them nor his email and security questions the serial number of tha i pad is DYT*******PH and the part number is MC979ZP/A what can we do about that please solution?
<Edited by Host>

Your friend will have to remember or find his account id and password, without them he won't be able to re-activate the iPad.
Does he have any of the account's downloads in his computer's iTunes library : Recovering a forgotten iTunes Store account name.
Or has he tried finding it via http://appleid.apple.com : Apple ID: How to find your Apple ID.
If he can find the account id he can then get its password reset via http://iforgot.apple.com
(As these are user-to-user forums, you're not talking to iTunes Support nor Apple, I've asked the hosts to remove the serial number from your post.)

I have entered the wong password on mi iPad 2 too many times and it says disabled connect to iTunes so when i plug it into the computer , iTunes says pad locked cannot sync until you unlock the iPad but i don't remember the password nor can i put it in

i have entered the wong password on mi iPad 2 too many times and it says disabled connect to iTunes so when i plug it into the computer , iTunes says pad locked cannot sync until you unlock the iPad but i don't remember the password nor can i put it in

You have to restore the device within iTunes. You want to use the same computer that you always sync with so that you can restore your app data and settings. You can restore with any other computer, but you will lose everything on the iPad.
iOS: Wrong passcode results in red disabled screen
This will tell you how to restore
iTunes: Backing up, updating or restoring iOS software
If you cannot restore that way, you may have to use recovery mode
iPad: Unable to update or restore

HT5312 Alright, I have two apple ID's and I deleted the other on a whim a while back. Now whenever I need to update the iphoto or iMovie, it says to sign in into my deleted account, but I don't remember my old account's password either.

I currently had two apple ID's and I deleted the other on a whim a while back. Now whenever I need to update the iphoto or iMovie, it says to sign in into my deleted account, but I don't remember my old account's password nor the security questions. Any Help Please?

Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

I have recently changed my mobile number, however when I use iMessage my old mobile number is still used. I realised that my old number is still registered to my iTunes account, how do I change this to my new number?

I have recently changed my mobile number, however when I use iMessage my old mobile number is still used. I realised that my old number is still registered to my iTunes account, how do I change this to my new number

See if this Link offers any enlightenment...
Changing Account Information
http://support.apple.com/kb/HT1918

HT4628 My Wi-Fi connection on my iMac drops frequently. The other computers in the house do not have this problem. If I go into the Network Preferences and choose my Network it connects immediately but it does not remember the setting.

My Wi-Fi connection on my iMac drops frequently. The other computers in the house do not have this problem. If I go into the Network Preferences and choose my Network it connects immediately but it does not remember the setting and I must reselect my network frequently.

The iMac picks up a wireless signal from the back of the screen, so you would want to avoid having it close to a wall, or in a confined area where the wireless signal cannot easily reach the iMac's antenna.
We don't know how far the iMac is from your wireless router, or how many walls or other obstructions might be in the signal path that would limit the quality of signal that the iMac receives.
Nor do we know whether you might have a cordless phone near the iMac, or whether you may be using a wireless keyboard and/or mouse....all of which can interfere with the wireless signal.
Can you provide some more info on this?

I'm so annoyed because I do not remember my security questions. I made my Apple ID 5 years ago and it is impossible for me to remember these questions. I've tried to reset them but I don't remember the password to my original email adress to reset them.

I'm very annoyed with this. I have tried countless times to recover my security question answers, but they were made years ago. I do not understand want to do because when I do go to reset them, I can't remember my email address I used to set up my whole Apple ID. I just want to buy music and apps. Please help me?

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

I had to change my Apple ID and password, but now when I try to download anything new it says my Apple ID is disabled. What can I do to fix this?

I had to change my Apple ID and password. Now when I try to download or buy an app it says your Apple ID is disabled. How can I fix this?

If it says "This Apple ID has been disabled for security reasons", then you will just need to change you password by following these steps: http://support.apple.com/kb/ts2446
If it does not says "...for security reasons" you will have to contact the iTunes Store to have your account 'un-disabled' http://www.apple.com/support/itunes/contact/
Good Luck.

Got an email saying "This email is to confirm your recent inquiry regarding a feature change on mobile number ending in," but I don't remember inquiring about anything?

Similar Messages

Maybe you are looking for