Regarding Ironport rating

Hello,
apologies if this is brought up in the wrong forum or channel, but I did not find any proper entry point for this case.
It has come to our attention that one of our host names which we use for serving application data (through an xml and json API to mention a few) has gotten a very low rating in Ironport, which subsequently causes the host to be blocked. This is causing us technical difficulties and loss in revenue for our customers operating in networks using Ironport.
I have read through the publicly available information on which criterias can cause a low rating, none of them fulfilled by our application (as far as I can deduce).
We would like to open a dialog on this, since we feel the rating is not justified, including being presented what is causing the low rating.
Please get an appropiate agent to contact me on my forum email address to continue this or post an email address here where I can present my case.
Thank you.
Regards,
Stefan

I recommend you to use the Senderbase support form which you can find here (Click on I need further assistance):
http://www.senderbase.org/static/support#tab=0&problem=8

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      3082022B 30820194 A0030201 02020101 300D0609 2A864886 F70D0101 05050030
      31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
      69666963 6174652D 32393436 39363232 3533301E 170D3933 30333031 30303431
      34325A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649
      4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D32 39343639
      36323235 3330819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281
      81009438 47D6CAB8 36B9260D D5FEFA7A DFA7E065 E47ECCA2 346674C6 54D9C004
      D6D62585 DE26A41E 447E8607 D0BD58C5 92899510 4EEBF95C 9352D082 1BB71EBF
      72D56DDC 87D55A85 4A242578 6BBD31AD E48C8354 1C7331BD 5ED9F29D 5F8B868E
      14DB0C08 3930D2D4 3266ED2D 9902DAA4 A348B722 82FCC132 6FC4BF22 DC7B9DBC
      2F010203 010001A3 53305130 0F060355 1D130101 FF040530 030101FF 301F0603
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      03551D0E 04160414 9FB8D9F7 72C9DE4B C86DD945 1902F349 94F7D8E0 300D0609
      2A864886 F70D0101 05050003 81810054 FBCE018A CC09679F 8CB2D20A C773DE00
      51AFA13A AB5105D5 BAAB6F2F B7CAF46A 2BFDCDDC F156593F 16C509EF 8C5215C1
      7631DEFA 9E16633C 1E89CE65 C56591B2 5BE90BD0 1941F0EA 5478924C 4C0E229D
      013743C3 2D4993E0 C44F9143 89A7A5D6 870E3A6C A772B8BB D032956F 1A5B894A
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    no ip route-cache
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    bridge-group 1 spanning-disabled
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    no bridge-group 1 source-learning
    no bridge-group 1 unicast-flooding
    interface Dot11Radio1.300
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    no ip route-cache
    bridge-group 255
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    no bridge-group 255 unicast-flooding
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    no ip route-cache
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    no ip route-cache
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    no ip route-cache
    bridge-group 255
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    no bridge-group 255 source-learning
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    I was able to get dhcp from the Sonicwall with 192.168.1.0/24, but not from the SG500. I created a scope(192.168.2.0/24 for guest; 192.168.3.0/24 for internal users) I even created DHCP scope on the AP, but cannot get an IP from that either. I creatd an ACL to allow the 192.168.3.0/24 access elewhere, and denied 192.168.2.0 access to other but internet.
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    "encapsulation dot1Q 200 native"
    Regards,
    Amjad
    Rating useful replies is more useful than saying "Thank you"

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