Regarding Sap CRM

What about the future of Sap CRM.can people of Sap SD learn Sap CRM.Oppurtinities in India.

Hi,
     the future is definitely going to be bright with the rise in development and modernisation across the globe inorder to be a better place where you get quality in time all the time. For all this to happen industries would want to have a strong ERP system in place and there comes SAP. The number one in the ERP segment. And thus you can find oppurtunities in SAP SD and grow further with the addition of CRM as the internet segment is further geared for a huge growth. So, CRM on internet, mobile are few of the things going to be in demand.
    India is one place where SAP AG is particularly interested as the environment is poised for growth at par with China.
   Hope the info throws some light. Pl reward if found useful
Thanks & Regards
Sadhu Kishore

Similar Messages

Need information/training material regarding SAP CRM Functional

Hello,
I am a SD Consultant.
I want to learn SAP CRM (Functional) on my own without going to any training institute or some thing.
Therefore, can anyone help me in forwarding the link(s) or document(s) with which I can learn about SAP CRM (Functional).
I want information/training material regarding SAP CRM 7.0 (on system/software working, not the general information, for example- why CRM, where CRM, etc)
For example, about org data, org structure, possible scenarios, etc.
Thanks in advance for spending your valuable time for me.
Regards,
T. Chaitanya

Hi ,
In the SDN lot of documents are there search in the WIKI.check the standard sap doc cr100.

Need some material regarding sap crm base customization

hi to
this is nagaraju want some material about base customization in sap crm ,
if any one having plz forward to me
my mail id [email protected]

Hi nagaruju,
Look at best practices.
-<a href="http://help.sap.com/bp_crmv250/CRM_DE/index.htm">SAP Best Practices for Customer Relationship Management - V2.50</a>
Regards.
Manuel

Questions regarding SAP CRM 4.0

Hi:
Does anyone have some past exam questions regarding the SAP CRM certificate exam? My e-mail is [email protected]
In addition, can anyone explain the differences between those code beings with "T" and those without, such as TSCM and SCM?
Thank you.

I would like to clarify on question 2): The filtering is not necessarily limited to only one of these items at a time; we could need, for example, filtering done by: customer number AND sales organization AND sales office.
The idea we came up with was to perhaps create the necessary extra attributes (if this is possible), and to have them automatically filled in by a routine (a user exit?); later, a simple search using these new attributes would filter the information accordingly. Would such a thing be possible?

SAP CRM Implementation Process

Hi Guy's,
I am kind of new to SAP CRM... I am in the process of finding as much information as possible regarding SAP CRM. I have a general question (show below) regarding CRM Implementation... I am hoping to get an answer from you....
Q: If any Company chooses to implement SAP CRM in 2 or more phases.... then which functionalities (Ex: in Marketing, Sales and CIC) the company would implement in the 1st phase and what are the other functionalities he would like to implement in the next phases?
Let me know if the question is not clear enough....
I really appreciate, if you could explain in detail.....
Thanks in advance...
Sreen

Hi Sreen,
In the case of Sales / ICWC you could start with basic order entry. This would be phase 1.
In phase 2 you could add extended fact sheet, sales contracts, case management, and scripting functionalities. If you decide to include Marketing, then this phase could for example include free goods.
Phase 3 would consist of extended marketing functionality: full segmentation of BPs according to multiple marketing attributes; marketing calendar/plan and campaigns.
Phase 1 alternative: Leave ICWC for phase 2 and only implement basic sales functionality in phase 1. In that case you would do order entry via CRMD_ORDER and not via ICWC. Phase 2 would then included (basic) ICWC functionality.
Of course the demands and requirements of your customer would be leading in deciding the phasing of your project.
Kind regards,
KZ
<u>p.s. please award points if useful.</u>

Need help in getting information/training material for SAP CRM (Functional)

Hello,
I am a SD Consultant.
I want to learn SAP CRM (Functional) on my own without going to any training institute or some thing.
Therefore, can anyone help me in forwarding the link(s) or document(s) with which I can learn about SAP CRM (Functional).
I want information/training material regarding SAP CRM 7.0 (on system/software working, not the general information, for example- why CRM, where CRM, etc)
For example, about org data, org structure, possible scenarios, etc.
Thanks in advance for spending your valuable time for me.
Regards,
T. Chaitanya
<<Moderator Message: Sorry, can't do. Search!>>
Message was edited by: kishan P

Hi Chaitanya,
Since You are already a SD Consultant, We assume you are very much familliar with SAP and for you CRM will also be not a big Deal.
Customer Relationships Management (CRM) is a model for managing any Organization's interaction with current and future customers. It involves technology to organize, automate and synchronize SALES, SERVICES(postsales) AND MARKETING(presales).
First of all you need to get SAP CRM installed in your system and then you need to get command over Account and Contact Management (Business Partner). The same can be learned using WebUI or GUI. From GUI the transaction launcher is WUI then web page opens up enter your credentials and select Role - Salespro. Open the Account and Contact section and do some R&D and you can learn. But in GUI you need to go to SPRO -> IMG -> Cross Application Components -> SAP Business Partner -> Business Partner -> Basic Settings -> Number Ranges & Groupings -> Define Number Ranges. Here you have defined number range then you need to assign to some group created from SPRO same way. And Finally maintain Business Partner using Tcode - BP.
Then You Learn Organizational Management which allows us to map our marketing, sales, service structure maintaining company's structure including the position and Employees in an Application and assign specific attributes to the otganizational units.
Path: SPRO -> IMG -> CRM -> Master Data -> Organizational Management -> Organizational Model -> Create Org Model/Change org model.
Just Go ahead and with some more R&D in the system and taking of F1 Help of SAP Documentation I think you can easily learn SAP CRM.
Regards,
Piyush

Question regarding Authorizations in SAP CRM 7.0

Hello,
The problem is this:
We have a client who will use two ways of accessing SAP CRM 7.0 data -
1. CRM Web UI
2. Mobile devices via standard SAP CRM BAPIs
Now the situation is that the client wishes to control display authorizations based on the Business Role. Certain Business Roles can allow its User to see Accounts where the User is also Employee Responsible and certain other Business Roles can allow its User to see all those Accounts that are associated with that Role. In summary Business Roles control what an User can see.
This has already been implemented for the CRM Web UI using the Access Control Engine (ACE).
Now the questions are:
1. How do we implement this for BAPI Access?
2. Should we recreate what has been achieved by ACE, via PFCG Authorization Profiles?
3. Can we not reuse what has been done by ACE?
4. What are the runtime APIs that allow somebody to use the authorization checks of ACE?
5. Does the standard Function Module CRM_ORDER_CHECK_AUTHORITY_ACE help in this regard?
Any help here will be greatly appreciated. Please let me know if you need any clarifications.
Thanks in advance.
Best regards,
Sudhi

Hello,
Normally, some notes are recommended in addition to the current support package implementation because they were developed to solve any known issues. These known issues occurred as side effect of any note which belongs to the implemented support package.
If you take a look at older release notes, you will see the same.
This is a part of implementation stack.
1345085 SAP SRM 7.0 SP Stack 04 (09/2009):Release & Information Note
1365574 SAP SRM 7.0 SP Stack 05 (12/2009):Release & Information Note
1436687 SAP SRM 7.0 SP Stack 06 (03/2010):Release & Information Note
Kind regards,
Ricardo

Regarding Extracting Data from SAP CRM

Hi,
1) What are steps to extract data fron SAP CRM? I heared that we get different types of errors while extracting data from SAP CRm to BW when compared to BW
2) From which tables BW system is getting data when we extract data from SAP CRM Lead management, Opportunities, Activities and CIC?
Can anybody please let me know the answers for these ..........
Thanks in Advance,
Sowji
[email protected]

Hi Sowjanya,
Pls ch this link:
regarding bw crm extraction
CRM extraction
CRM Extraction
http://help.sap.com/saphelp_nw2004s/helpdata/en/be/92fb3b28904f73e10000000a114084/frameset.htm
http://help.sap.com/bp_biv335/BI_EN/html/BW/SalesAnalysis.htm
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/f2910623-0c01-0010-de8f-d1926988a986
http://help.sap.com/bp_biv135/html/bw.htm
http://help.sap.com/bp_biv135/html/BW/SalesAnalysis.htm
http://help.sap.com/bp_biv235/BI_EN/index.htm
http://help.sap.com/saphelp_nw04/helpdata/en/af/ed833b2ab3ae0ee10000000a11402f/frameset.htm
http://help.sap.com/bp_biv235/BI_EN/index.htm
http://help.sap.com/saphelp_nw2004s/helpdata/en/af/ed833b2ab3ae0ee10000000a11402f/frameset.htm
http://help.sap.com/bp_biv235/BI_EN/html/BW/CRMAnalytics.htm
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
Steps:
1) Activate the application component hierarchy (tcode RSA9). Changes made to the application component hierarchy in the CRM system can be transferred to the BW using the "Edit Application Component Hierarchy" (SBIW - Postprocessing of DataSources).
SAP Note 434886 must be implemented in CRM 3.0 before the application component hierarchy is activated.
2) Activate the Business Content DataSources (tcode RSA5).
Select/enter the application component and choose Execute (F8).
To compare the shipped and active versions, choose the 'Select Delta' pushbutton. If there is no active version of the DataSource, it is selected automatically.
To activate the shipped version, choose the 'Transfer DataSources' pushbutton.
3) Management of the versions of the BW-Adapter metadata (tcode BWA5). All DataSources are displayed that are managed by the BW Adapter.
As in transaction RSA5 (Service API Metadata Activation), the 'Select Delta' function can be used to select the inactive DataSources or compare shipped and active versions.
You can also go directly to the screen for maintaining DataSources that are managed by the BW Adapter.
The 'Compare Version' function makes a detailed comparison of the shipped and active versions.
All BW-Adapter metadata is considered when versions are compared:
Header information (Table SMOXHEAD)
Mapping information (Table SMOXRELP)
Global selection conditions (Table SMOXGSEL)
Attribute key fields (Table SMOXAFLD)
Datasources used in CRM-BW extraction are:
0crm_sales_act_1,
0BBP_STSMA_TEXT
0CRMFOCST_TEXT
0CRM_ACCPLN_ATTR
0CRM_ACCPLN_TEXT
0CRM_BILL_BLCK_TEXT
0CRM_CANC_PARTY_TEX
0CRM_CANRSN_TEXT
0CRM_CATEGORY_ATTR
0CRM_CATEGORY_TEXT
0CRM_CLASS_TEXT
0CRM_DECOTP_TEXT
0CRM_DECO_TEXT
0CRM_DIRECT_TXT
0CRM_ECROPT_TEXT
0CRM_FINCLASS_TEXT
0CRM_ITM_OBJ_TYPE_T
0CRM_ITM_TYPE_TEXT
0CRM_JRGUID_TEXT
0CRM_OBJ_TYPE_TEXT
0CRM_OPGUID_TEXT
There many more!
Check the datasources in rsa6 of crm system under CRM node. Documentation is available in SAP help.
*pls search SDN For more info*
*pls assign points if info is useful*
Regards
CSM reddy

Regarding Analytics component in SAP CRM

Hi,
Currently I am working on CRM analytics and we are using SAP BI system for all the reporting.
We also have a BI component in built in the SAP CRM system which has all the necessary tools for all types of CRM relevant analysis.
Has anybody got a chance to use this component. If so then can you explain how is it different from the analytics work which we are doing and wat are the capabilities of this component as a standalone for CRM analytics without using the SAP BI?
Any relevant document link will be a great help.
Thanks
Varun

Hi Keshav,
Please find the following details , may be it will be helpful to you.
1) Service notification is created in case of emergeny shutdown , equipment malfunction scenarios.We can create follow-up documents for service notification like service orders as well.
2) It is created independently or a service order can be created as follow-up document.
3) Yes service notification gets replicated to IS-U and we can see the same in IW53.
Regards,
Manjeet.

Custom message required on log on pop-up in SAP CRM WEB UI

We required custom message to the log- on popup, right now the message is coming after we give the user ID and password "starting SAP CRM" instead of that
user required welcome message.., how can achieve this ?
Please reply as soon as possible.

Hi Pankaj,
did you already check the guide in the CRM Wiki:
https://wiki.sdn.sap.com/wiki/display/CRM/WelcomeUserMessageinWeb+UI
Hope this answers your question.
Best Regards,
Michael

ICI - How to display custom error messages in SAP CRM

Hello,
we are working on a custom Contact Center which interfaces with SAP CRM Version 7 with Enhancement Package over ICI.
The basic call functions like accepting, hanging up, holding and retrieving are fully implemented and are working already.
Our goal is to display error messages in the CRM so that clients know there is something wrong, for example why he can't be log in successfully (e.g. the telephony server isn't reachable).
We already found the ICI Documentation file which provides us the CRM SOAP error codes and tried to send SOAP Fault messages, but never got
them to screen.
Please find an attached example screenshot what we mean exactly, reproduced by trying to make a call with CRM user while BCM CDT isn't
running in the background.
Regarding to this topic we've the following questions:
- Is it possible to display custom error messages on the CRM or is this functionality limited to SAP?
- Could you provide us some further information on how to use this feature exactly (implementation details?) and how the SOAP XML should look like to get it work?
Thank you in advance!
Best regards
René Holy

NewUser7 wrote:
Please correct me if I am wrong
I need to create an entity adapter and attach an error handler with the adapter? or can i handle that in the event handler itself. I coulnt find any api for handling errorsYou can do it both ways but since we are talking about event handler now, then in 9.x you need to extend com.thortech.xl.client.events.tcBaseEvent class for creating a event handler. In tcBaseEvent class there are various flavors of handleError method. So use that as per my note earlier and you should be good.
HTH

SAP-CRM - Auto Confirmation of Contract Account from IVRS to SAP-CRM IC Web

Hello Experts,
In Our Projects we are Using SAP-CRM Web Client for Call Center Processes. AVAYA is a Third Part agency which have developed the IVR system for handling the Consumer Calls. We have Developed BAPIs which will fetched data from SAP based on Contract Account entered by Consumer on IVRS. AVAYA have developed the CTI Pop-Up also which have several Consumer Details along with CA. Now Client wants that CA , entered by Consumer on IVRS, will be autoconfirm to CRM - Web Client. If anyone have any document for doing all these setting please share with us & Provide us guidelines...
Regards,
Abhishek Chopra

Hello Abhishek.
You can refer to [Note 707104 - Account identification from attached data|https://service.sap.com/sap/support/notes/707104]. It describes how to set autoconfirmation based on CAD.

Variant Configuration in SAP CRM

Hello all
My client is currently using SAP R/3 4.7 and heavily use VC for configurable products and also for pricing but in the process of moving to ECC
Now we wish to explore the possibility of using SAP CRM 7.0 to enable our sales force to use CRM Web GUI to create quotes and sales orders ( in the future) for configurable materials.
My questions are as following:-
1. Is it possible to download all VC related data into CRM from R/3 including pricing? I understand that for different VC object, I will have to use different CRM objects but is it possible? If the data transfer is possible, is it typically done by a middleware resource?
2. I would also like to confirm that by creating a run time version and Kbase is required to enable the download to CRM.
3. No changes are possible on the product that can be replicated back to ECC
4. Looking at the forums - I gather that "from CRM 2007 the PME is replaced with WEB UI in CRM. IF you want to do the modeling of a product then u need to use WEB UI and also for generating the KB" - does anyone have any information on this using the XCM ?
If you could please point me to the appropriate help on this topic, I would really appreciate it.
Best regards
Raj

Hi Anne,
Hope you have done the following settings -
The product is marked as configurable in the product master data.
Product configuration is activated. You activate product configuration in Customizing under Customer Relationship Management Master Data Products Settings for Configurable Products Allow Configurable Products for a Product Type . For more information about activating product configuration, see SAP Note 854170.
You have created a product model (SAP CRM), or replicated a knowledge base with the configuration master data from SAP ERP to SAP CRM
These are mentioned in the below link -
Product Configuration with the Configuration Engine in SAP CRM - SAP Library
Hope this will be useful.
Thanks and Regards
DJ

Data of Pop Up (Third Party Provider) is not copied over to SAP CRM Web UI

Hi Experts,
we have created a Function Group (ZDI_PAYMENT) and have defined FM ZDI_PAYMENT_SET to set data into the variables of this Function Group and FM ZDI_PAYMENT_GET to retrieve data out of the same variables.
Process is as follows: A customer wants to pay with his credit card but credit card can not be saved on the Service Order. So that is why a token is created and this token is saved on the Service Order. To create this token SAP CRM is connected via HTTP Connection to a third party provider. When user needs a token he pushes a button and a pop up is openened. This pop up is already provided by third party provider and in this pop up the user introduces credit card number and on the same pop up the token is visible and just has to be copied over to the SAP CRM View.
Problem now is that when we made testing we found out that for some user it works fine and FM ZDI_PAYMENT_GET gets actually the values for token and data is copied over to SAP CRM but for others it does not work. So we think it has to be to do with the browser settings but we are not really sure.
Has anybody experience with that?
Regards,
Oliver Schultze

Hi Experts,
we found out already what was the problem. We have used a URL to log in into the SAP CRM that has a port. Log In Link should be without Port.
Regards

Pop-up screen not showing while accessing transactions in SAP CRM WEB-UI

When we are logging on SAP CRM WEB UI, for transactions like Lead, Complaints and Activities-
Sometimes Pop up screen is showing for selecting transaction types, but sometimes it is not showing.
We have tried it on different work stations with same user id and standard business roles , but we are not able to trace the problem. Also with same id sometimes error shows, "No business roles attached, not allowed to logon,
after that when we tried on other workstation with same id we were able to access all transactions.
Please suggest what would be the problem.
Rishikesh

This is sporadically occurring issue hence I cannot pin point one single reason. Since sometimes you are able to logon and some time not certainly it could not be a Role authorization issue.
Just check if your business role is properly configured. Thats all i can say.
Regards
Kavindra

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