SAP CRM Implementation Process

Hi Guy's,
I am kind of new to SAP CRM... I am in the process of finding as much information as possible regarding SAP CRM. I have a general question (show below) regarding CRM Implementation... I am hoping to get an answer from you....
Q: If any Company chooses to implement SAP CRM in 2 or more phases.... then which functionalities (Ex: in Marketing, Sales and CIC) the company would implement in the 1st phase and what are the other functionalities he would like to implement in the next phases?
Let me know if the question is not clear enough....
I really appreciate, if you could explain in detail.....
Thanks in advance...
Sreen

Hi Sreen,
In the case of Sales / ICWC you could start with basic order entry. This would be phase 1.
In phase 2 you could add extended fact sheet, sales contracts, case management, and scripting functionalities. If you decide to include Marketing, then this phase could for example include free goods.
Phase 3 would consist of extended marketing functionality: full segmentation of BPs according to multiple marketing attributes; marketing calendar/plan and campaigns.
Phase 1 alternative: Leave ICWC for phase 2 and only implement basic sales functionality in phase 1. In that case you would do order entry via CRMD_ORDER and not via ICWC. Phase 2 would then included (basic) ICWC functionality.
Of course the demands and requirements of your customer would be leading in deciding the phasing of your project.
Kind regards,
KZ
p.s. please award points if useful.

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SAP CRM Implementation Project - Phases/Stages

Hi all
I am very new to this Area !
I would like to know different Phases/Stages in the SAP CRM Implementation Project !
Regards
RJ

Remo,
I believe every SAP CRM Implementation project would follow the ASAP methodology which is as follows:
Phase1: Project Preparation
The system landscape is set up, consultants are assigned. Project charter is created etc.
Phase2: Business Blueprint
The implementation consultants do a study of the clients business and learn how the processes/ cycles involved thru discussions, workshops etc
This is documented as an AS-IS document.
The clients business processes are then mapped on to SAP by the consultants.
This is documented as the TO-BE document
Gap Analysis is performed to identify any gaps between the AS-IS and TO-BE documents. i.e. something that the client wants but cannot be met thru SAP CRM. Then enhancements etc come into picture.
Phase3: Realization
The system is configured as per the TO-BE document. And the client is given for testing.
Phase4: Preparation for Go-LIve
Once the client confirms all the unit and integration tests, the master data needs to be uploaded. Other system checks by basis and SAP itself are performed.
Phase5: Go live and support
The project goes live and the consultants give a month's of hypercare or support.
Hope this is wat you were expecting.
Regards,
Julius
P.S: Reward if it helps.

SAP crm implementation business scenario for crm marketing project

Dear guru's
Can any body will help me to know about one sap CRM marketing implantation project business scenario.
Like one full process of marketing project and the integration of the other modules like r/3,
Like what end users do if we implanted the marketing project for one company,
Any industry but please give me detailed with the documentation if possible.
I practice with the best practice but iam not able to the comparison to the business process of the company.
No need to tell about company details I want to know only the process.
Like which type of company it is suet or which type of company it is not sute.
If there is any document like this type of company sauté for the marketing and like this type of company suites for the service modules like that.
this is sivaanjith this is my please help me to come out of this confusion.
Reards.
siva anjith

hi
well talking about the implementation project in CRM
let us assume we are implementing it in BANKING industry
here the requirement is in improvement in the field processing and all the effeciency of the sales or feet on street
so we implement the CRM marketing with CIC
what it will do that we start with first the readiness document that what all are the requirement of the bank and how the company can cope it with the help of CRM
then we prepare the BLUEPRINT to state that the data to be processed will be strucutured in CRM in how many phases or the timely schedule of the roll over of CRM in bank
next up we start with the configuration ,like we have to start campaigns and generate leads for the banks which may get converted into the opportunities
so have to do all the configuration of CRM according to the requirements being given
one thin g i forgot which is very imp is that we do requirement gathering,its pretty imp part of entire process
after getting these only we can do whatever we want with CRm
so after that we realise the configuration in realisation phase then we do those UATs and SITs
this way we phase out the CRM in any sector
just a gist of everything
hope i cleared some air
best regards
ashish

SAP CRM Implementation & It's GAP

actully i m new in SAP CRM field but having good knowledge about marketing consept. i m little confuse about the SAP CRM implimentation, I know it's a complex process and it's main motive to profit maximization & shortend the sales bind-up and many more... can u pls tell me about few real CRM implementaion example, why & how actully CRM implemented? and what was the GAP there on client requirments?

Hi Sreen,
In the case of Sales / ICWC you could start with basic order entry. This would be phase 1.
In phase 2 you could add extended fact sheet, sales contracts, case management, and scripting functionalities. If you decide to include Marketing, then this phase could for example include free goods.
Phase 3 would consist of extended marketing functionality: full segmentation of BPs according to multiple marketing attributes; marketing calendar/plan and campaigns.
Phase 1 alternative: Leave ICWC for phase 2 and only implement basic sales functionality in phase 1. In that case you would do order entry via CRMD_ORDER and not via ICWC. Phase 2 would then included (basic) ICWC functionality.
Of course the demands and requirements of your customer would be leading in deciding the phasing of your project.
Kind regards,
KZ
p.s. please award points if useful.

Design,Build CRM Implementation Project

Hi Friends,
 I have been involved in Project Realization stage.Now we have a
 requirement where in we need to design,build(IMPLEMENTATION)
 project.Please send me any documents and what to know before
 stating a project.My mail ID is [email protected]
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Remo,
I believe every SAP CRM Implementation project would follow the ASAP methodology which is as follows:
Phase1: Project Preparation
The system landscape is set up, consultants are assigned. Project charter is created etc.
Phase2: Business Blueprint
The implementation consultants do a study of the clients business and learn how the processes/ cycles involved thru discussions, workshops etc
This is documented as an AS-IS document.
The clients business processes are then mapped on to SAP by the consultants.
This is documented as the TO-BE document
Gap Analysis is performed to identify any gaps between the AS-IS and TO-BE documents. i.e. something that the client wants but cannot be met thru SAP CRM. Then enhancements etc come into picture.
Phase3: Realization
The system is configured as per the TO-BE document. And the client is given for testing.
Phase4: Preparation for Go-LIve
Once the client confirms all the unit and integration tests, the master data needs to be uploaded. Other system checks by basis and SAP itself are performed.
Phase5: Go live and support
The project goes live and the consultants give a month's of hypercare or support.
Hope this is wat you were expecting.
Regards,
Julius
P.S: Reward if it helps.

Excise Duty in SAP CRM

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In SAP CRM Sales Process i have to create quotation where excise duty has to calculate (Read the details from the Excise Master in SAP) is there any excise master in CRM or system has to get the value from SAP through RFC?
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Raju

Dear Krishna,
I would like to refer you one more link (with my post):
[Excise return|return in excise;
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Best Regards,
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Standard authorization role for CRM implementation team member

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Jahoo

Hi,
as soon as the implementation team member should also do developments my experience is that without SAP_ALL you will have much trouble. Therefore in our dev-system each consultant will have SAP_ALL authorization. Of course only in the DEV-System.
Kind regards
Manfred

Processflow in sap crm

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sasi_s.

Hi Sasi,
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Environment Readiness Checklist for Application Test in an SAP CRM project

Hello Experts,
I am working for a very large SAP CRM implementation project at my firm. I am part of Application Test team responsible for carrying out all due dilligence before test begins. I need your help to prepare a detailed checklist for Environment Readyness covering below items like
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Hello Sumanth,
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These soft components corresponds to the business suite applications which are installed.
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Moving OTC processes from SAP R/3 into SAP CRM 5.0

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Seshu Mannepalli wrote:
> As part of the upgrade we are going to do initial upgrade in the mock server and vendor is going to provide mock server with AIX 7.1 O/S. Current database size is 100GB, hence we are going to copy the production server data into the mock server using export and import method,
>
> Here my doubt is can i install db9.7 directly and do the import (using compitable kernel)?, insteady of installing source database version 8.1 and later upgrading to db2 9.7 . Please clarify me whether can i go head and install the db2 9.7 and do the system copy using R3load.
Hello,
You can go ahead for IMPORT with DB 9.7.
We completed an OS/DB Migration Project (which involves system copy using EXPORT/IMPORT) and we utilized direct newer version of DB2 on the target during IMPORT.
But please confirm whether the kernel of your release would work fine with DB 9.7 or not. Otherwise, there is no problem in going for higher version of DB2 here.
Small question - Why you want to test the Mock Upgrade on DB2 version which is different than the current version on production server ? Or are you planning to upgrade your current DB2 8 to DB2 9.7 BEFORE the SAP Upgrade on all the servers - then the testing is OK I think (however OS is still the different - Or may be you will go for system copies for this too !)
Thanks

What are the drawbacks of implementing QAS (Quick Address System) with SAP CRM

Hi,
What are the drawbacks of implementing QAS (Quick Address System) for duplicate address management in SAP. QAS is a third party software that deals with duplicate address in the system.
Thanks in advance...

Hi Peter,
You can refer the CRM installation guide which has all the details including the post installation steps you require:
You can refer to CRM installation guide in SAP Service Market Place,which would also guide you about post-installation steps.
Please go through the below link:
service.sap.com/instguides> SAP Business Suite Solutions>SAP CRM--> SAP CRM 7.0
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Yogesh

Hi, I'd like to know how SAP CRM has been 'tailored' for the High Education sector? Is it basically the same product than the existing CRM or a totally different syste,? Where has it been implemented? Is there an existing document/presentation about it

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Ged,
whilst generally I agree with you a question (or two) for clarification so we can be sure we're not comparing apples with oranges
I'm not familiar with O2's product lineup but given you're on Annex M is that a business package?
Are you on an Infinity residential or business package?
On the subject of the offshore support teams my experience from the other sife of the fence is that many, many of them are very technically orientated. The problem is that the ISPs they work for don't give them access to many of the tools that are needed (they need to raise internal requests to even get line checks done in some cases) and also they are very heavily scripted & monitored in what they do/say on a call.
Sounds like O2 are operating as a contact centre rather than as a call centre which is much more preferable from the customers point of view.
DISCLAIMER: although I work in the industry I do not work for BT and any opinions given are purely my own.

SAP Implementation Process !!!

Hi Folks,
I need brief information about the SAP implementation process. As per the ASAP Methodology we have different phases involved in the entire implementation process from Project preparation,Blue print analysis,Realization,Final Preparation and Go Live Support.
I did not involve myself into implementation. Being a Basis consultant I would like to know what is the involvement of basis consultant in each phase in detail and what are the activities being carry out by a basis team, what would be the avg team size and what would be the duration of the project approximately. I know it depends on the project and modules being used,architecture and all. i just wanted to know the rough details for information.
I would really appreciate for any useful information.
Regards,
Vinod

Hi Viond,
Please find below an elaborated details for SAP Implementaion.
The ASAP (Accelerated SAP) Roadmap provides the methodology for implementing and continuously optimizing your SAP System. It divides the implementation process into five major phases and offers detailed Project Plans to assist you (Microsoft Project format). The documentation stored at each level of the Roadmap tree structure contains recommendations on implementing your SAP System and links to helpful tools and accelerators. We use SAP Solution Manager for the same and define the steps and this information can be transformed into MPP.
The implementation of your SAP System covers the following major phases:
Project Preparation
In this phase you plan your project and lay the foundations for successful implementation. It is at this stage that you make the strategic decisions crucial to your project:
Define your project goals and objectives
Clarify the scope of your implementation
Define your project schedule, budget plan, and implementation sequence
Establish the project organization and relevant committees and assign resources
Sizing for the SAP Servers (SAPS) Important for Basis.
Business Blueprint
In this phase you create a blueprint using the Question & Answer database (Q&Adb) older versions and now it has been replaced by new value adds from SAP in Solution Manager, which documents your enterpriseu2019s requirements and establishes how your business processes and organizational structure are to be represented in the SAP System. You also refine the original project goals and objectives and revise the overall project schedule in this phase. In short its As is >> To be its from from functional consultant (mapping of business process) Basis will be involved how and when backup will be taken what 3rd party/vendor will be used, how users will be handled (CUA or normal procedure).
Realization
In this phase, you configure the requirements contained in the Business Blueprint. Baseline configuration (major scope) is followed by final configuration (remaining scope), which can consist of up to four cycles. Other key focal areas of this phase are conducting integration tests and drawing up end user documentation. Major part will be creation of transport requests and transportation to QAS system. Configuration of SAProuter, Solution manager and its various configuration
Final Preparation
In this phase you complete your preparations, including testing, end user training, system management, and cutover activities. You also need to resolve all open issues in this phase. At this stage you need to ensure that all the prerequisites for your system to go live have been fulfilled...Final Check.
Go Live & Support
In this phase you move from a pre-production environment to the live system. The most important elements include setting up production support, monitoring system transactions, and optimizing overall system performance.
You can also download an HTML version of the ASAP Core Roadmap 7.1 on [SAP Services Marketplace - ASAP Roadmaps and Run SAP Roadmaps|http://service.sap.com/asap] (SMP login required).
All the best !

Number for bDocs processed per hour in custom interface to SAP CRM from Tibco

Hello Experts,
Could you please let me know the ideal Number for bDocs processed per hour for a interface which has SAP CRM and TIBCO.
The intent is to use to most easy to scale technology for a custom interface to SAP CRM from Tibco .
I did check the forums but was not able to get a definitive answer.
I understand that it is not possible to quantify the exact number of BDocs that can be processed in an hour,but could you please let me know the factors on which it depends.
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Stephen

SAP CRM Projects Implemented or Done in India Required Urgent and Important

hi, friends and experts
      I wish u could send me SAP CRM Projects done in india with information including, Clients Name Operations, Duration and Location as soon as possible. Its urgent and important. Pls send the details.
                                                  thanking you
                                                         with regards
                                                   PRAVEEN

There are several potemtial root causes.
+ NetWeaver Mobile/DOE is not setup
+ DOE -> CRM should be Trusted RFC
+ CRM application user ID should be in DOE

SAP CRM Implementation Process

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