Regarding SAP SRM Inbox configuration

Hello Guys,
We are in the process of configuring the SRM workflow approvals in Portal.
We made the basic mandatory configurations and we are able to see the workitems in the UWL.
But unfortunately, we need configure the Inbox iView comes with the SAP SRM business package to work.
With the configurations recommended, we manage to get the workitems in the standard Inbox iView.
Only the header items are shown and when opened, a new window opens with just the header. Information of the workitems are not shown. But the same is shown in Universal Worklist.
We are just wondering what could be wrong.
Any suggestions are welcome.
Thanks and Regards,
Vivek

Hello Siddharth,
Thanks for the quick response.
I think it is POWL. After making some entries in the SRM system table, we are able to get the workitems in the Inbox view, but no details were displayed.
We tries modifying the xml
<ItemType name="uwl.task.webflow.srm.TS93107952" connector="WebFlowConnector"
defaultView="DefaultView" defaultAction="launchSAPAction" executionMode="default">
<ItemTypeCriteria systemId="SAP_SRM" externalType="TS93107952" connector="WebFlowConnector"/>
<Action name="launchSAPAction" groupAction="" handler="SAPIACLauncher" returnToDetailViewAllowed="yes" launchInNewWindow="yes"
launchNewWindowFeatures="resizable=yes,scrollbars=yes,status=yes,toolbar=no,menubar=no,location=no,directories=no">
<Properties>
<Property name="display_order_priority" value="5"/>
<Property name="newWindowFeatures" value="resizable=yes,scrollbars=yes,status=yes,toolbar=no,menubar=no,location=no,directories=no"/>
<Property name="openInNewWindow" value="yes"/>
<Property name="IAC" value="BBPCF02"/>
</Properties>
</Actions>
</ItemType>
We just want to see the workitem details like we do in the UWL.
Thanks and regards,
Vivek

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EP - Senior Support Consultant II
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Global Support Centre Ireland
**SDN Forum Moderator:
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**SDN Universal Worklist Wiki:
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Hi,
Firstly I would suggest you to upgrade your database from Oracle Release 11.2.0.1.0 to Oracle Release 11.2.0.2 . This is the recommended Oracle 11g database version for SAP solutions. Many of your problem will get resolved with it.
Question 1:
So my first question would be is there any other suggestions besides adjusting the mentioned parameter above in order to ensure that no work processors going into hang state due to RFCs' occupying it as this issue always happens at the end of the month only when there are massive users accessing it.
For immediate resolution the approach you have followed is correct viz limiting number of dialog processes for RFC. Secondly you need to analyze why RFC processing takes so much time. You need check which programs are getting executed by those RFC.
Generate EarlyWatch report for more detailed view
Question 2:
My second question is what went wrong with the libttsh11.so file. How could it be 0 size in PRD when no signs of changes had happen to the PRD system. Is this a proven Oracle Bug or something else since I have never encountered anything like this before.
The libttsh11.so library cannot be found in the related directory.
Cause
The file system is mounted using CIO option, but per Note 257338.1 Direct I/O (DIO) and Concurrent I/O (CIO) on AIX 5L, an ORACLE_HOME on a filesystem mounted with "cio" option is not supported.
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Disable the CIO option on the filesystem.
References
NOTE:257338.1 - Direct I/O (DIO) and Concurrent I/O (CIO) on AIX 5L
Hope this helps.
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