Regarding the LTO1 screen...

Hi ABAP guru's,
In this screen LT01 craetes a transfer order by the enduser,Few values are displaying by defaul loke whearhouse and the movememnt type. now the requirment is i need to duisplay material of the corresponding purchase order and the balance quantity of the materila i need to dipslay when user enter LT01 t-code.
Please help me in this concern. I tried with the user exit available for the screen.when i set the break point for the exisiting user exit . it is not stopping there.Please help me in this concen,
Regards
Sekhar

I don't think it can be achived thru user exits. you can create own Z transaction & create new selection screen as they want. Then pass those values to LT01. If business don't want anyone to use std transaction they can remove authorization.

Similar Messages

Regarding the print screen

Hi,
i want to add a print button to the toolbar and when i click on that i want my content(entries in the tablecontrol) to be printed.
how can i do this?
is there ne way other than leave to list-processing?
thanks,
vijaya.

Hi Vijaya,
If you have screen created for this purpose,
AT USER-COMMAND set the PF status(sy-Ucomm) for the buttons created so based upon the PF status fill the data in the output screen and fill the table control with the required data.
AT USER-COMMAND
case sy-ucomm
when 'Button1'
..... fill the data / display the data to table control
when 'button2'
endcase
Regards
Shiva

I have read the posts regarding the split screen prooblem which I have. I have read the posts and I do not have fox splitter add-on. Is there another way I can eliminate split screen?

I have firefox installed on two computers. The desktop does not show the split screen, but the laptop does. I have checked the posts and I do not have fox splitter add-on but still get the split screen when I click on a second site.

Right-click that bookmark and select '''Properties''', then un-check the preference for '''Load this bookmark in the sidebar''', and then click Save.
Using JavaScript buttons on web pages for "Bookmark this Page" causes that preference to be selected when saving the bookmark in that manner. So, don't use those buttons, use the "Bookmark this Page" feature that is built into Firefox instead.

Regarding the selection screen..

Hi all,
i have a requirement that.i need to create two selection screens..i.e. in the first selection screen i need to enter some values after that if i execute then another selection screen need to come and make the user to enter the values.

Hi,
You can make this definitely through Dialog Programming.
I am attaching the code for that.
*& Module Pool       SAPMZDS_CRTSCREEN
INCLUDE MZDS_SUBSCREENTOP.
*INCLUDE MZDS_IOCHKRBTTOP.
INCLUDE MZDS_SUBSCREENO01.
*INCLUDE MZDS_IOCHKRBTO01.
INCLUDE MZDS_SUBSCREENI01.
*INCLUDE MZDS_IOCHKRBTI01.
INCLUDE MZDS_SUBSCREENF01.
*GUI Texts
* TITLE --> MODULE POOL PROGRAM BY DS
TOP INCLUDE
*& Include MZDS_CRTSCREENTOP                                 Module Pool      SAPMZDS_CRTSCREEN
PROGRAM SAPMZDS_CRTSCREEN.
TABLES: SPFLI,SBOOK.
DATA: OK_CODE TYPE SYUCOMM.
CONTROLS TAB1 TYPE TABSTRIP.
DATA: BEGIN OF IT_SPFLI OCCURS 0,
      CITYFROM TYPE SPFLI-CITYFROM,
      AIRPFROM TYPE SPFLI-AIRPFROM,
      CITYTO TYPE SPFLI-CITYTO,
      AIRPTO TYPE SPFLI-AIRPTO,
END OF IT_SPFLI.
DATA: IT_SBOOK TYPE SBOOK.
DATA: DYNNR TYPE SY-DYNNR.
DATA: DEP_CITY(20) TYPE C,
      DEP_AIR(20) TYPE C,
      DES_CITY(20) TYPE C,
      DES_AIR(20) TYPE C.
DATA: FLDATE(20) TYPE C,
      BOOKNO(20) TYPE C,
      CUSTNO(20) TYPE C.
DATA:CITY_FROM(20) TYPE C,
     AIRP_FROM(20) TYPE C,
     CITY_TO(20) TYPE C,
     AIRP_TO(20) TYPE C.
DATA: FL_DATE(20) TYPE C,
      BOOKID(20) TYPE C,
      CUSTOMID(20) TYPE C.
DATA: BEGIN OF RBT,
      SPFLI VALUE 'X',
      SBOOK,
      END OF RBT.
PBO
*& Include           MZDS_CRTSCREENO01
*&      Module STATUS_0100 OUTPUT
*       text
MODULE STATUS_0100 OUTPUT.
SET PF-STATUS 'BASE'.
SET TITLEBAR 'TITLE'.
ENDMODULE.                 " STATUS_0100 OUTPUT
*&      Module CLEAR_OKCODE OUTPUT
*       text
MODULE CLEAR_OKCODE OUTPUT.
CLEAR OK_CODE.
ENDMODULE.                 " CLEAR_OKCODE OUTPUT
MODULE DISPLAY_DATA OUTPUT.
CASE 'X' .
   WHEN RBT-SPFLI.
    SELECT CITYFROM AIRPFROM CITYTO AIRPTO FROM SPFLI
    INTO CORRESPONDING FIELDS OF TABLE IT_SPFLI
    WHERE CARRID = SPFLI-CARRID
    AND CONNID = SPFLI-CONNID.
FLDATE = ' '.
BOOKNO = ' '.
CUSTNO = ' '.
LOOP AT IT_SPFLI.
   DEP_CITY = IT_SPFLI-CITYFROM.
   DEP_AIR = IT_SPFLI-AIRPFROM.
   DES_CITY = IT_SPFLI-CITYTO.
   DES_AIR = IT_SPFLI-AIRPTO.
ENDLOOP.
WHEN RBT-SBOOK.
    SELECT SINGLE FLDATE BOOKID CUSTOMID FROM SBOOK
    INTO CORRESPONDING FIELDS OF IT_SBOOK
    WHERE CARRID = SPFLI-CARRID
    AND CONNID = SPFLI-CONNID.
   FLDATE = IT_SBOOK-FLDATE.
   BOOKNO = IT_SBOOK-BOOKID.
   CUSTNO = IT_SBOOK-CUSTOMID.
DEP_CITY = ' '.
DEP_AIR = ' '.
DES_CITY = ' '.
DES_AIR = ' '.
ENDCASE.
ENDMODULE.
*&      Module CALL_DYNNR OUTPUT
*       text
MODULE CALL_DYNNR OUTPUT.
CASE TAB1-ACTIVETAB.
WHEN 'SPFLI'.
    DYNNR = 102.
WHEN 'SBOOK'.
    DYNNR = 103.
WHEN OTHERS.
    TAB1-ACTIVETAB = 'SPFLI'.
    DYNNR = 102.
ENDCASE.
ENDMODULE.                 " CALL_DYNNR OUTPUT
*&      Module DISPLAY_SFLIGHT OUTPUT
*       text
MODULE DISPLAY_SFLIGHT OUTPUT.
SELECT CITYFROM AIRPFROM CITYTO AIRPTO FROM SPFLI
    INTO CORRESPONDING FIELDS OF TABLE IT_SPFLI
    WHERE CARRID = SPFLI-CARRID
    AND CONNID = SPFLI-CONNID.
CITY_FROM = IT_SPFLI-CITYFROM.
AIRP_FROM = IT_SPFLI-AIRPFROM.
CITY_TO = IT_SPFLI-CITYTO.
AIRP_TO = IT_SPFLI-AIRPTO.
ENDMODULE.                 " DISPLAY_SFLIGHT OUTPUT
*&      Module DISPLAY_SBOOK OUTPUT
*       text
MODULE DISPLAY_SBOOK OUTPUT.
SELECT SINGLE FLDATE BOOKID CUSTOMID FROM SBOOK
    INTO CORRESPONDING FIELDS OF IT_SBOOK
    WHERE CARRID = SPFLI-CARRID
    AND CONNID = SPFLI-CONNID.
FL_DATE = IT_SBOOK-FLDATE.
BOOKID = IT_SBOOK-BOOKID.
CUSTOMID = IT_SBOOK-CUSTOMID.
ENDMODULE.                 " DISPLAY_SBOOK OUTPUT
PAI
*& Include           MZDS_CRTSCREENI01
*&      Module USER_COMMAND_0100 INPUT
*       text
MODULE USER_COMMAND_0100 INPUT.
CASE OK_CODE.
WHEN 'BACK'.
    LEAVE TO SCREEN 0.
WHEN 'SPFLI' OR 'SBOOK'.
     TAB1-ACTIVETAB = OK_CODE.
WHEN 'EXIT'.
    LEAVE PROGRAM.
WHEN 'CANCEL'.
    LEAVE TO SCREEN 100.
ENDCASE.
ENDMODULE.                 " USER_COMMAND_0100 INPUT
FORM Routine
*& Include           MZDS_SUBSCREENF01
FORM DISPLAY_SPFLI_DATA.
*SELECT CITYFROM AIRPFROM CITYTO AIRPTO FROM SPFLI
*    INTO CORRESPONDING FIELDS OF TABLE IT_SPFLI
*    WHERE CARRID = SPFLI-CARRID
*    AND CONNID = SPFLI-CONNID.
*CITY_FROM = IT_SPFLI-CITYFROM.
*AIRP_FROM = IT_SPFLI-AIRPFROM.
*CITY_TO = IT_SPFLI-CITYTO.
*AIRP_TO = IT_SPFLI-AIRPTO.
ENDFORM.
FORM DISPLAY_SBOOK_DATA.
*SELECT SINGLE FLDATE BOOKID CUSTOMID FROM SBOOK
*    INTO CORRESPONDING FIELDS OF IT_SBOOK
*    WHERE CARRID = SPFLI-CARRID
*    AND CONNID = SPFLI-CONNID.
ENDFORM.
HTH
Regards,
Dhruv Shah

Regarding the input screen

hi,
this is my requirement
iam having the input selection screen with list box and other input selection field.iam having radiobuttons also.
let us say if i press a radiobutton 2 i have to made the field and the list box as mandatory fields for the input.other wise optional
please provide me the code for this,
thanks in advance

hI SURYA,
check the below code.... when you click the radio button 2 it will make the field 1 and check box mandatory.
REPORT ZR6.
SELECTION-SCREEN BEGIN OF BLOCK b1.
PARAMETERS : FIELD1 TYPE I MODIF ID SC1 ,
FIELD2 TYPE C AS CHECKBOX MODIF ID SC1.
SELECTION-SCREEN END OF BLOCK b1.
PARAMETERS: R1 RADIOBUTTON GROUP RAD1 DEFAULT X,
R2 RADIOBUTTON GROUP RAD1.
AT SELECTION-SCREEN OUTPUT.
LOOP AT SCREEN.
IF r1 = 'X'.
LOOP AT SCREEN.
IF screen-group1 = 'SC1'.
screen-input = '0'.
screen-active = '1'.
MODIFY SCREEN.
ENDIF.
ENDLOOP.
ENDIF.
IF r2 = 'X'.
LOOP AT SCREEN.
IF screen-group1 = 'SC1'.
Screen-required = 1.
screen-input = '0'.
screen-active = '1'.
MODIFY SCREEN.
ENDIF.
ENDLOOP.
ENDIF.
endloop.
hope this will help you,
<b>please reward if helpful </b>
Regards,
sunil kairam.

Regarding the Custom screen

hai friends,
            how to dispaly the ouput of ALV in Custom screen.
Regards,
selvamuthukumar

Hi,
Following Sample Code will help you in this way, i am using SCREEN 1 and SCREEN 2
Screen one there is a field where user enter the Number of Records he want to show from KNA1
than on SCREEN 2 there is CONTAINER where Record show as ALV
Flow Logic SCREEN 1
process before output.
module status_0001.
process after input.
module exit_command_0001 at exit-command.
chain.
    field: tf_rec_no.
    module user_command_0001.
endchain.
Flow Logic SCREEN 2
process before output.
module status_0002.
module display_alv.
process after input.
module exit_command_0002 at exit-command.
module user_command_0002.
report zfsl_rget_from_kna1_scr_class.
tables: kna1, zsdo.
data: tf_rec_no(10).
*PARAMETERS: ptablen(10).
data: git_kna1 like standard table of kna1 with header line,
      wa_git_kna1 like kna1,
      go_grid type ref to cl_gui_alv_grid,
      go_custom_container type ref to cl_gui_custom_container.
call screen 1.
*&      Module STATUS_0001 OUTPUT
*       text
module status_0001 output.
set pf-status 'ZFSL_KNA1_SCR_CLASS'.
* SET TITLEBAR 'xxx'.
endmodule.                 " STATUS_0001 OUTPUT
*&      Module USER_COMMAND_0001 INPUT
*       text
module user_command_0001 input.
if tf_rec_no ca 'ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz-'.
    message 'Please enter the Valid Number' type 'E'.
elseif tf_rec_no = 0 and tf_rec_no <> space.
    message 'Please enter the Number other than 0 (ZERO)' type 'I'.
elseif tf_rec_no <> space.
    clear: git_kna1[], git_kna1.
    select * from kna1 up to tf_rec_no rows
      into corresponding fields of table git_kna1.
    if sy-subrc = 0.
      modify screen .
      call screen 2.
    endif.
endif.
endmodule.                 " USER_COMMAND_0001 INPUT
*&      Module exit_command INPUT
*       text
module exit_command_0001 input.
data: ok_bt1 type sy-ucomm.
*        ok_bt2 TYPE sy-ucomm.
case ok_bt1.
    when 'BACK'.
      clear ok_bt1.
      leave to screen 0.
    when 'EXIT'.
      clear ok_bt1.
      leave program.
    when 'CANCEL'.
      clear ok_bt1.
      leave to transaction 'ZFSLSCB'.
endcase.
endmodule.                 " exit_command INPUT
*&      Module STATUS_0002 OUTPUT
*       text
module status_0002 output.
set pf-status 'ZFSL_KNA1_SCR_CLASS'.
* SET TITLEBAR 'xxx'.
*clear: go_custom_container.
* CALL METHOD go_grid->refresh_table_display.
if go_custom_container is initial.
    create object go_custom_container
      exporting
        container_name = 'ALV_CONTAINER'.
    create object go_grid
      exporting
        i_parent = go_custom_container.
endif.
perform load_data_into_grid.
endmodule.                 " STATUS_0002 OUTPUT
* MODULE exit_command_0002 INPUT
module exit_command_0002 input.
data: ok_bt2 type sy-ucomm.
*        ok_bt2 TYPE sy-ucomm.
case ok_bt2.
    when 'BACK'.
      clear ok_bt1.
      leave to screen 0.
    when 'EXIT'.
      clear ok_bt2.
      leave program.
    when 'CANCEL'.
      clear ok_bt2.
      leave to transaction 'ZFSLSCB'.
endcase.
endmodule.                 " exit_command INPUT
*&      Module USER_COMMAND_0002 INPUT
*       text
module user_command_0002 input.
endmodule.                 " USER_COMMAND_0002 INPUT
*&      Form load_data_into_grid
*       text
form load_data_into_grid.
*    SELECT * FROM kna1 UP TO tf_rec_no ROWS
*      INTO CORRESPONDING FIELDS OF TABLE git_kna1.
call method go_grid->set_table_for_first_display
    exporting
      i_structure_name = 'KNA1'
    changing
      it_outtab        = git_kna1[].
endform.                    "load_data_into_grid
Please Reply if any Issue.
Kind Regards,
Faisal
Edited by: Faisal Altaf on Feb 17, 2009 7:28 PM

Why is it that over 60 Complaints have been made to verizon about the razr screen cracking, and there is still no known issue ? Any answers Verizon?

I have taken the privilege of reposting several comments about the droid Razrs MANUFACTURE DEFECT!!!!!! I have highlighted what I felt where key points in each statement. I hope and entice any one with a similar problem to post your story so Verizon will see this is a "KNOWN PROBLEM"... My questions to Verizon are, when does it become a known problem? What does the consumer have to do to convince you, that we are not all liars.. and Is it impossible to think the producer can make a mistake?
Ms.H says:
May 2, 2012 at 5:16 pm
I have had my phone less then a month and now there is a crack running vertically between two points of contact, starting at the exact point where my thumb grips on the left side across to the point where my pinky grips on the right side. I made a phone call last night, set my phone down and out of nowhere a crack appeared on the phone. I have been researching the problem and found out it is much more common than not. Verizon will not do any thing to help and I am not willing spend $100 on an insurance claim for what I believe to be a manufacture defect. They need to take ownership! This is a Known problem!
I am currently fighting to prove my phone had a manufacture defect. I am sending it in to motorola accompanied by my own testimony also with links and statements of other people I found online with the similar problem. I have also contacted Corning asking them if their is any truth behind the articles I read, stating that due to the cutting process of the glass it automatically has microscopic fractures on the edges which are prone to crack with pressure on the sides. (Which ultimately would be a manufacture issue!) They should respond within 24 hrs. They will either tell me yes there is truth, They cannot comment, or they might not respond. But I thought it was worth a try, especially to have certified documentation when confronting Motorola who claims to have never heard of this problem… As they tried to tell me today! This is a very frustrating situation and I am tired of Verizon and Motorola always passing the blame onto the consumer. One of Motorola’s sales pitches “THIN NO LONGER MEANS FRAGILE” if thats the case back it up!
Posted on Mar 20, 2012
I had some happy news about 3 weeks ago, when I finally gave up on my Droid X and got a Droid Razr Maxx. I love the phone and the battery life. It actually lasted all day which is awesome considering how much juice smartphones need to stay smart. I sent the old X into the Best Buy shop to be discombobulated and returned. I had my new Razr Maxx for about 2 weeks when the unthinkable happened. A mysterious screen breakage.
I don’t believe most people when it seems obvious they are lying, but after having this happen to me, I now believe most people when they say they don’t know how their smart phone screen broke. These things must be fragile, so it is user beware regarding breaking the Razr Maxx screens. My story is as follows:
Checked the phone for messages/emails before leaving for work. Chilly morning. Go to work. Get out of vehicle. Phone rings while walking to work, and when I get it out it the screen is smashed and broken. I sent it to Motorola and they won’t cover it. They sent it back. It’s a shame the Gorilla Glass more resembles candy glass. I thought I was going to have a long lasting affair with the Razr Maxx and then this happened. If you have had something similar happen, please leave a comment here and hopefully we can prove a trend of the screens failing without abnormal wear and tear.
Lucky for me I have the insurance again on this phone and my Droid X is back and functioning properly while I deal with this new ***. Anyone that gets a smart phone without the insurance is a fool. These things can’t even last through being removed from a pocket.
If you try to send it in to get fixed, please reference this post so they know that this isn’t an isolated incident.
PS – the comments problem is now fixed, so fire away.
60 Responses to “Droid Razr Maxx – Broken Screen”
1.
Andrew Carpenter says:
March 22, 2012 at 3:08 am
I just had a similar situation happen to me!! I have had the Razor Maxx no more then three days…when I noticed this afternoon my screen was cracked!! Not only is the screen cracked, it’s cracked in four areas!! Now, I’m a person who takes extra special care of my phone not to drop it or be rough with it & I get all necessary protective accessories with my smart phone investment. My phone is so new, I am still waiting for the protective accessories to come in the mail!! All I know is my phone was in my car in a GPS holder, I drop off some of my clothes to the dry cleaners & low & behold while driving back I notice my screen is cracked in multiple areas!! Iwent to Verizon to argue my case that I didn’t do anything abnormal to cause the screen to be cracked. They said their was nothing they could do!! I was planning to call Motorola tomorrow, but after reading this post that may be futile. I just can’t believe that this “Kevlar Gorilla Glass” cracked like peanut brittle!! Of course I have insurance on this phone & I can file an insurance claim & get another phone, but I believe I shouldn’t have to pay for something that I didn’t cause!! I really think their has to be some sort of defect with the glass for this phone…
2.
Johnny Z says:
March 22, 2012 at 9:05 am
Our only hope is that everyone with this problem leaves a message here and we can take it to Motorola as proof that their phone is defective and it isn’t abuse that caused the screens to crack.
Sending the phone back to Motorola will just cause you to be without it for over a week.
3.
Andrew says:
March 23, 2012 at 11:04 am
I just switched from X2 to Droid Razr yesterday. Today was my first day carrying it. Had it in my back pocket while walking on the production floor. Apparently bending down was too much flex for it. Didn’t notice it until just now. So mine lasted approximately 3 hours before breaking. Sucks since I really like the Razr. I don’t want to go back to 3G, but at least my X2 was robust.
4.
Johnny Z says:
March 23, 2012 at 12:53 pm
@ Andrew
That really stinks man. Hope you have the insurance. And really, if a phone can’t handle being in a pocket what good is it? I do really like the phone, but hate it’s brittle nature and can’t recommend it unless they fix that aspect of it and take care of customers that are getting hosed like us.
5.
Steve K says:
March 24, 2012 at 12:51 pm
Just received a droid Maxx yesterday and one large crack from top right down the entire screen to the bottom in less than 24 hours. It is my sons. Not exactly sure what happened but he said it wasn’t dropped or anything. He had the original droid for over 2 years w/o any issues. All my other 5 droids never had trouble, droid 1, droid 2 global and droid 3′s.
6.
Johnny Z says:
March 24, 2012 at 9:49 pm
I’m getting one person a day leaving comments about similar situations here. But of course, it couldn’t be Motorola that is wrong here, it has to be the lying customer base abusing their faultless equipment.
7.
Alindner says:
March 26, 2012 at 9:39 am
I had my Maxx for barely a month, most of which was it still in its box as i hadn’t transitioned over to it. I’m not sure if the “Cracks” in my phone are the same as all of you sound like its a visible crack. Mine i noticed is when the phone has light coming through from the back (such as when the flashlight app is on) i see a cluster of cracks in the top left corner and then additional cracks/marks throughout the screen. I went to verizon and they tried to tell me that its the type of screen that it is and the they had seen it before….which is crap since there is no logic to that and my brother has a maxx as well without this issue…sounds more like bad manufacturing.
8.
Andrew says:
March 27, 2012 at 1:25 pm
Update on my phone – turns out it is the actual video screen that is cracked, not the gorilla glass. So you can’t feel any of the cracks, but the screen still doesn’t work. The phone is still functioning, but there is no way to interface with it. Since mine is purchased through my corporate account, it may be replaced at no cost. However, if so, I imagine that will not be the norm.
9.
Alanna says:
March 28, 2012 at 1:31 pm
Ive had my Razr Maxx for a month. I have the Otterbox protector on it. It just dropped on the ground and the entire face is shattered. ugh. I just switched from the Droid 2. I dropped that sucker almost every day and the screen NEVER cracked.
10.
Chris says:
March 28, 2012 at 9:43 pm
I have had my Maxx for exactly two months to the day when I was sitting eating lunch when my phone fell off of my lap onto the floor. I pick it up to find a hair line crack on my screen which no longer functions. (I had a screen protector and a phone case on my phone while this had occurred) Luckily I had insurance. I have called Motorolla and got nowhere and the best reccomendation that Verizon could give me was to call Asurion. My previous phone was a Motorolla Devour which is ancient. I’ve had it for roughly 4 years and dropped countless times. I don’t understand how the screen on a 4+ year old phone is alot tougher/better than the supposed “upgraded” glass screen.
11.
Larry says:
March 29, 2012 at 5:36 am
Mine cracked and went blank yesterday (3/21/12) for no apparent reason other than having it in my pocket. Thought this was supposed to be a tough phone. Don’t have the insurance since I am not rough with my phones and over 15 years have never damaged a phone. Guess I’m screwed.
12.
Gary says:
March 29, 2012 at 3:08 pm
Ok. Add me to the list. Got the Razr Maxx for my son and the screen lasted 4 DAYS! Now it has a nice crack across the middle. No abuse. I know for certain he does baby his phone and really loved this one. Now he’s heart-broken. Whole family has various Motorola Droids. None have had any problems. 4 days? Didn’t get the insurance since never really needed it before. To say I’m angry is an understatement.13.
kim says:
March 29, 2012 at 5:25 pm
I too am having the same problem. I have had my new droid razor maxx for only 13 days. I woke up this morning, turned my phone on and saw multiple cracks all over the glass screen. I did not drop it, sit on it or hit it on anything. I went to Verizon wherein they told me I must have done something to cause the cracking of the phone and that all I could do is file an insurance claim (which I have) and pay MORE money on top of the $300 already paid for another replacement phone. I would be more than happy to do that if it was in fact MY fault but it wasn’t. I take care of my personal items and seeing that it isn’t even 2 weeks old I do not feel it is right to make me shell out even more money for an obvious manufacturer’s defect. I have contacted Motorola about their gorilla glass and can only hope that they will rectify this issue. I have been a loyal customer of Verizon and find it very disheartening that they would not fix or replace the phone at no cost to me. I had the original droid for over 2 years with absolutely no problems. Clearly, there is a problem with the manufacture of this phone if so many of us are finding ourselves on this website writing about the same issue.
14.
Johnny Z says:
March 29, 2012 at 10:31 pm
If you guys get anywhere with Motorola regarding the broken screen issue please let us know. Until then, I suppose we can continue to stockpile similar happenings here and then try to move forward as a group. Power in numbers, and thanks for sharing everyone.
15.
kirk says:
April 1, 2012 at 2:24 pm
Ive had the razr maxx for six weeks. While using the phone, i ended a call. Pressed the homepage button and the glass shattered in my hand . The phone has never been dropped, impacted by anything or otherwise misused or handled roughly or improperly. Ive taken the phone to 3 different Verizon stores and got the same replies that ive aeen written here. I also contacted Motorola and got a very unwelcome runaround. I sent them an email today demanding contact information for the president of Motorola. I have insurance and have filed a claim only to be told by Asurion they have no razr maxx’s in stock and i will have to wait. This has been a circus! I have insurance in case of accidental damage. This was not accidental damge, its a manufacturer defect in the glass. I was treated so poorly by Verizon and Motorola that i will now not let this go. Why should i have to pay an insurance deductible six weeks after i bought an already expensive phone because of a manufacturer flaw? When i get my new phone i will be happy to send this phone to someone who can forensically identify what ive told motorola and verizon. The glass shattered through NORMAL use.
16.
Cath says:
April 2, 2012 at 8:20 pm
Got my Razr Maxx 6 weeks ago. Dropped it yesterday and the screen shattered. I don’t have insurance as I have never damaged a phone before. My prior phones have all survived my 8 year old as well. Seems really questionable that this product is so delicate. I got no where with the store in when questioning the quality of this phone.
17.
Jordan S says:
April 2, 2012 at 9:39 pm
Same story. I baby my Maxx and have never dropped it. I was driving and set my phone on the passenger seat (it did not move). I get home, put it in my pocket and go inside. Take it out a few minutes later and the LCD screen had cracked (not the glass) near the SIM card slot. Only thing I can think of is I put some pressure on it when I put it in my pocket but nothing more than what I’d consider normal. If you didn’t get the insurance Verizon just did open enrollment on their website for anyone who still wants it. I don’t know if it ended yet.
18.
Jimmy says:
April 3, 2012 at 1:33 am
I have had my maxx for 6 weeks. I protected it with an otter box case, but only to be disappointed when it feel from my work desk on to CARPET and shattered my screen. Called Motorola got nothing accomplished they really don’t care about their customers. And Asurion has been trying to get me to down grade it seems like to me this phone was put on a pedelstal for its greatness when it was cheaply made not great screen wise. Never had this problem before with any my other droids smartphones. I am highly disappointed, and very angry. I really hope the problem with this phone reach the right source to escalate it so that something can be done about it.
19.
Clancy says:
April 3, 2012 at 4:02 pm
Got my razr maxx. dropped it ONCE on carpet and it shattered the entire screen. major cracks everywhere. spend 300 bucks plus now repair because i didn’t get insurance. unbelievable. I feel you all.
20.
Adam Stanner says:
April 4, 2012 at 12:34 pm
I had the same thing happen to me. I have the original Droid Razr. I have had it for a little over 3 months. It was sitting on my kitchen counter when I noticed a crack in it. It has NEVER been dropped. There is a small parabolic crack right over the SD/SIM card door that can be felt, and another from the top edge of the SD/SIM card door across the face that cannot be felt. Everything still works though. It seems to me that the SD card door is the weakest part of the frame and the phone probably flexed there slightly cracking the glass. I guess gorilla glass and kevlar don’t mean a thing. I otherwise love the phone but if it can’t stand up to VERY gentle handling I don’t know what to do. I do know that my next phone will NOT be a Motorola/Google debacle. I am all about open source and the Android OS but the OS doesn’t really matter if the hardware can’t stand up to LIGHT everyday use. It is a shame when my last phone, yes up until a few months ago, was the original Razr flip phone. That thing was awesome. I have carried an Apple iPod around without a case for two years and it has not a single scratch on it. Guess my next phone will be an Apple iPhone 5 LTE or whatever name they decide to give it.
21.
Janet says:
April 4, 2012 at 6:40 pm
I have had my Razr MAXX for almost two months now. I put Pandora on jumped in the shower, got out of the shower to discover my screen was cracked from the inside. Phone is now completly useless. I also called Verizon who claims they have NEVER heard of this issue…Even though it happenend to my brother in laws phone the day before. He was within his 14 day window so his was replaced. I now have to go through insurance claim..kicker line is they want me to take a down grade as well…they say they dont have a phone to replace it with. Why do i pay insurance then? Dealing with Motorola as well, but they are acting the same way as Verizon. I was upset to pay my deductable after all the money I already paid, but my thing is, are we gonna have to pay 99.00$ every two months?
I seen on another blog that whats happening is the phone gets hot from NORMAL useage…due to the size of the Razr and MAXX the battery swells and creates pressure causing the screen to …yup you guessed it CRACK…so irritating.
22.
Johnny Z says:
April 4, 2012 at 9:08 pm
@ janet
That is interesting. The phone battery expands when hot and it has nowhere to expand to…??? I wonder if not having any way to remove the battery without tearing it apart makes that happen more…
23.
Dave says:
April 5, 2012 at 12:03 pm
Dropped my RAZR MAXX last night at home. It hit my soft shoe and the carpet. When I picked up the internal screen was cracked/smashed in multiple places. In the first week or two I had it, I had actually dropped it in a parking lot. A little nick on the corner, but fine. When I drop it on something soft, the screen shatters. The external gorilla glass is fine, but internally it looks like somebody beat it on a rock. Definitely an issue.
24.
Charlie says:
April 5, 2012 at 12:52 pm
Had my phone 2 hours, never dropped. Screen cracked on inside. Verizon store says physical damage cannot replace. Are they kidding me? Had it in pocket so I must of sat on it is what the guy said. I’m at store right now writing this from a display phone, I’m so fikg ****** . Had my Motorola x for years never had a problem. Don’t buy this phone, obvious corporate Motorola rushed this phone to public.
25.
Chris says:
April 5, 2012 at 2:50 pm
Had phone 5 days, nothing happened to it. Finished a call, put phone on counter and screen cracked. Verizon says can’t replace and have to pay insurance deductible because it’s damage not a defective product. Motorola says 5-7 business days after they send a label (up to a few weeks without a phone??) to determine IF it was defective or damaged. Then defective phones are repaired–”we don’t exchange products” What a racket!
26.
Jerry says:
April 7, 2012 at 4:17 pm
I had my phone 1 week and I dropped in from about 2 feet and the screen was shattered in 2 places. Very cheaply made screen for sure.
I have dropped many other phones with no problems
27.
James says:
April 8, 2012 at 11:04 pm
wow, guess Im not the only one,huh. I was so loving this droid for three days, but I dropped it. I could have dropped a drinking glass 1.7′ to the dirt would not have broke,, this thing shattered, done, completely over. Didn’t get insurance,,lol dam.
Didn’t get insurance because had last two droids til contract ran out got free upgrade, thats two year per phone without a scratch this max looks like I taped a few firecrackers onto screen and blew it up. Maybe they need to design a replacement we can just snap a new one on ourselves for 10 too 20 bucks and we all would be mo happy:)
28.
Mike says:
April 9, 2012 at 8:12 am
Yesterday, I got a phone call at an irritating time and kinda smacked my phone with my fingers and it slightly cracked something inside. The screen is blank and won’t come on. I can’t believe I broke it with the tips of my fingers.
29.
Aaron says:
April 9, 2012 at 9:15 am
Mine is already broken but if someone had a video of it charging every time they might catch it breaking on its own. Publish that and save us all.
I never dropped my Maxx and does not show a single scuff, I believe the screen broke from internal pressure from a hot li-po battery.
30.
Jeff says:
April 9, 2012 at 8:11 pm
I had my phone for four days. It fell out of my pocket while having lunch. No crack then. Had a long phone call later that night, when I was done there was a crack in the glass. Verizon wouldn’t do anything.
31.
Todd says:
April 10, 2012 at 10:27 pm
My son had this phone 6 weeks dropped it the glass shattered. Luckily we had insurance on the phone, got a replacement less than a week ago, dropped it on the carpet tonight and the glass shattered. Called Verizon and they said they have had no prior complaints of glass breakage. The Gorilla glass obviously isn’t what they say it is! Just a piece of JUNK!!!! Don’t waste your money!!!!!!!
32.
Chris Jacobs says:
April 11, 2012 at 2:19 am
Had my maxx for about two Weeks, woke up today to a cracked screen. About five min ago as I was holding it on Facebook I heard and felt it crack again! I haven’t dropped or banged it around at all.
33.
miriah overbey says:
April 11, 2012 at 9:55 pm
I too, have had similar problems. My phone just mysteriously cracked. I’ve never dropped it, and it has an otter box…and it still cracked. Bunch of crap. :-(
34.
krista says:
April 13, 2012 at 1:35 am
I had my new Razr for eight days when I noticed a crack in the screen. The crack goes all the way thru the glass to the bottom of the phone. I did not drop the phone or do anything that would damage it. I was taking extra special care with my new phone. I contacted customer service via email. They told me to get insurance and then file a claim. I did that and of course the claim was denied because the damage occured before I got the insurance. It is an unethical business practice for Verison Customer Service to have told me to do that. After getting the insurance, filing a claim…it was outside the 14 days I had to return the phone. The first service rep I spoke to should have told me to return the phone right away, instead I was told to file an insurance claim. I have emailed with 4 different service reps from Verizon and they keep suggesting I file a claim even though I have explained that I did file a claim and was denied. I am very disappointed with Verizon’s customer service.
35.
Amy says:
April 13, 2012 at 5:15 pm
On April 11th, I followed my normal morning routine. I removed the phone from my end table and its charging cable, and placed it in my purse. I then walked from my home, approximately 50 – 75 feet to my car. When I arrived at my car, I placed my purse on the passenger seat, and got into the car. Upon removing the phone from my purse to make a call, I saw that the screen had a small crack in it. The crack begins/ends right at the location of the power button, which must be pressed each time that the phone is to be unlocked/activated for use. I state this simply because it could be considered a ‘stress’ point, and perhaps have some bearing on how the phone may have been damaged. It should also be stated that this same routine had been followed for the previous 7 days since I purchased the phone. The phone was not being subjected to any treatment that would fall outside of what one would consider normal use. This is the same routine I have followed for years, with several other phones, including a BlackBerry Curve and a Sanyo Katana. Each of which I maintained service on for approximately 2 years, to the best of my recollection. I mention each of these phones specifically because unlike most ‘clamshell’ style phones, the Katana has a small exposed screen and the Blackberry has a fully exposed screen. Neither of them have any cracks to their screens, and even the scratches to them are minimal. This Motorola Razr phone is advertized to have ‘Gorilla Glass’ which while not unbreakable, is supposed to withstand quite a bit of stress. One website (I believe Corning or Motorola) indicates that the breaking point is around 121 pounds of pressure. I believe that there was a defect in this single particular piece of equipment (that may or may not be a singular incident) that caused it to break under normal use. It is also my belief that even if there is no current record of a ‘known issue’ with this product, it stands to reason that someone has to be the first to have the problem before it becomes a known issue.
36.
lane says:
April 13, 2012 at 9:07 pm
Phone falls from car seat to car floor..carpeted, 18 in fall , screen cracked! Unbelievable! ! ! ! ! !
37.
Cameron says:
April 14, 2012 at 12:54 pm
Had this phone since early February. It is the best phone I’ve ever had. It has survived absolutely horrible drops. down stairs, onto solid concrete (multiple times, I work in a warehouse.) It has been stepped on. It has been rammed or bumped into table edges while in my pocket (glass facing out). Not a single time did it crack. I went to band practice last night and it was sitting on my guitar bag. I put it in my pocket to go home, then I pull it from my pocket after I get home and the gorilla glass (NOT THE LCD) is cracked right next to the earpiece. It is shattered and there are cracks leading down the screen.
I called Motorola. They want $160 plus tax, which makes it $177, plus shipping to and from Texas. No doubt going to add it up to $200. That is 2/3rds of what this phone cost me. Called Verizon, no help, they were surprised that the actual gorilla glass shattered. I did tons of research on replacing the screen. Most of the time you need to purchase the digitizer (gorilla glass screen) AND the LCD. If you are really skilled and have nimble fingers and a clean work environment, I have learned you can replace just the digitizer. But it is pathetic that the gorilla glass had a nasty shatter, not crack, but SHATTER and the LCD works fine.
I have called numerous cell phone repair places. And they have given me the estimate of $220-250. This is absolutely ludicrous. I might as well buy a new one. Be this a warning to all people who buy this phone. This phone is amazing, when it works. But please do NOT skip out on the insurance. The most you will have to pay with it is $100. Do not make my mistake. Do not rely or trust the Gorilla glass.
Motorola is so very much designed to scam its customers. Physical damage voids the warranty. Are you kidding me? The most common problem, voids the warranty. And it must always be the customers fault. No, nothing goes wrong in manufacturing. Nothing. I will suck it up and probably use it with the cracked screen until Motorola gives me a better offer or I just cant stand it anymore and just get the f***ing repair. It makes me grit my teeth that Motorola offers the lowest price on screen repair.
38.
John says:
April 15, 2012 at 8:02 am
My 3-month old Razr screen cracked (never been dropped) when I had the audacity to press the lower left button with right hand while holding in my left. Apparently, the “Gorilla glass” is not designed for the rigors of, you know, using the thing like a phone and pushing buttons. Store basically called me a liar and told me not to bother sending it in, they’d send it back. I plan on a claim (probably arbitration, since they usually make you sign away your right to sue). I’ll see how it goes. This phone felt for three months distinctly like a beta version they rushed to market in time for holiday shopping season.
39.
John says:
April 15, 2012 at 3:35 pm
As a follow up to my prior post, the Verizon agreement says you can either arbitrate or pursue in small claims court. There is a dispute resolution form on verizon’s website you can use to initiate the process. I’ll try to come back and weigh as I navigate the process with thoughts/issues.
40.
Kereen says:
April 16, 2012 at 9:31 pm
I’ve had this phone for just over two weeks. I was pushing some icons up to trash and the screen cracked – I now have a nice thumb-sized crack near the power button. As with everyone else, Motorola and Verizon decided there was nothing they could do other than charge me more money. Glad to know that the $$$ I spend on a cell phone account means nothing to them.
41.
chupper says:

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

Regarding the screen problem in 'back' command

Hi Experts,
I am doing project on data scrambling an using the ldb PNP . currently i am facing one problem regarding the' BACK'.
i am calling one screen program in main program. when i am clicking on back button from screen program ,the control flow back to the main program and the rest of the lines of the main program gets executed.
i want the control must go back to the default selection screen.
i have tried using leave to screen 0,leave program and exit.But these command are not working as per the requirement.
thanks in advance.

Hai,
       Please check the fct code for BACK button. if the fctcode is exist then use the following code.
        if sy-ucomm = 'BACK'.       " USE CAPITAL LETTERS ONLY
             LEAVE TO SCREEN 0.

Regarding the new update and lock screen backgrounds. Lenovo Yoga Tablet 2 10 Android

Has anyone figured out how to change the lock screen background for the Lenovo Yoga Tablet 2s yet?

Yes that is correct! Serene! I received the Yoga Tablet 2 10 from you.
The Yoga Tablet 10 I used in the comparison and the benchmarks was the one I won from Lenovo Belgium.

How can i print an Excel file when in the full screen mode (no print options on toolbar or right clk

using Vista, sometimes after creating and saving an excel file, the document is not visible when the file is reopened.
selecting full screen mode makes the document visible, but the toolbars disappear and the print option does not show up on a right click. How can i print the document and see the document in some other mode than full screen?

In order to print, you can click the CTRL+P keys to launch the print dialog,
Regarding the missing toolbar, try clicking the ALT key to shouw the software menu, then look around under the view option for any available toolbar settings,
If you cannot find it, i would recommend you to try the Microsoft support forums, as they have some more knowledge with their software features
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Restrict filter values that are shown in the selection screen

Hi Experts
1) Is it possible to restrict the filter values that are shown in the selection screen in BEx web? When a user are asked to enter a material number and uses the selection button in BEx web, he should only see material numbers for one specific plant. How is this done?
2) Is it possible to remove the selection button for å characteristic filter in the selection screen in BEx web? The selection button I am talking about is the button to the right of where you enter the filter value (two white papers on top of each other). If there is no solution for question 1 we have to go for question 2 solution.
We are using BI 04s, SP 09.
Kind regards
Erik

Hi Erik,
It seems that you would like the user to see value for 1 single plant. If the Plant Value is fixed then you can use this value in the Query and hardcode it.> in the query go to the Plant Chrac and keep a constant value of the Plant.
How ever if you need this value to be dynamic then use a variable for customer exit and populate this value using ABAP.
Regards,
Jasprit

Error Message is not displayed on the pop screen for chain end chain

Hi,
I have called a screen in one of the standard program using enhancmenets,
and i had put validations using chain and end chain, but the error message is not displayed immediately on the screen
but it is displaying as log , i want the error should come on the same screen and it should not allow till the correct values are entered , how to handle it
regards
afzal

Hi,
have you tried option "LIKE" with instruction MESSAGE.
Example:MESSAGE ID '38' TYPE 'S' NUMBER 000 DISPLAY LIKE 'E' WITH 'My Message'.
And instead of using a MESSAGE instruction, why to not use a popup ?
Like using one of these function modules (for instance):
TMS_BCU_POPUP_TO_CONFIRM
POPUP_TO_CONFIRM_STEP
POPUP_TO_DECIDE
FC_POPUP_ERR_WARN_MESSAGE
etc...
If that does not work, perhaps it's your ehancement which is not the good one or perhaps you have use a second one.
Regards
Mickael

Compounded characteristic are not displayed in the variable screen (BI 700)

Hi Experts,
How to display compounded characteristic in the variable screen of queriies?
Example :
IO 0PROFIT_CTR is compounded to 0CO_AREA. Tryimg to select 0PROFIT_CTR via a variable,
only values of 0PROFIT_CTR are displayed in F4 opo up, not those of 0CO_AREA.
0CO_AREA is not restricted in any way in query definiton.
This happens in BEx Analyser as well as in web apllication.
Did anybody face this issue? How to solve it?
Thanks in advance for helpful replies.
Regards
Joe

Hi,
Thanks for replies. Possibly I did't explain my problem i a correct way.
'I 've a variable for 0PROFIT_CTR. When I call F4 , values for 0PROFIT_CTR are displayed
e.g. as
7062 PC 7062
7062 PC /062
My problem is, that these PCs belong to different Co_areas. so i expected
3200 7062 PC 7062
4300 7062 PC 7062
3200 an 4300 are representing compounded Co_areas in this example. In 3.5 this worked perfectly,
if Co_areas was not restricted itself with a variable or a defined value.
Now I'm looking for the option to achieve this as well in 700.
Regards
Joe

Iphone 4 home button not working, called never fixed, then cracked screen before bringing it back again, will they blame the cracked screen if i bring it back?

I bought an iPhone 4 less than a year ago, then one day the home button randomly stopped working, I bought the warranty so I decided to call in and see what was wrong with it. The girl said that restoring the phone would correct the problem which it did. But it is only a temporary fix, it happens more often now. So I was meaning to call in soon, but the other day my phone fell out of my pocket IN CASE from a foot height and cracked the screen. I nearly threw up. All the years I have had a phone I have never cracked or broken one, strongest screen my ***. Anyway, if I contact them again now will they fix the home button problem? or will they say that the cracked screen is obviously the cause of the home button not working? which it is not!! I don't care about the screen being cracked its not on the actual screen just on the side so its irrelevant to me. Plus I heard it is outrageosly pricey to replace.

Apple, as I said, does not repair your iPhone. All hardware service issues are handled by replacing the unit. So they can't handle the home-button issue without also addressing the issue of the cracked screen, for which they'll almost certainly charge you. But you can make an appointment at an Apple Store or call Apple tech support and plead your case.
Regards.

Open letter to Cisco regarding the UC320 platform

Cisco,
I have never in my life been exposed to a "production" piece of equipment with so many bugs, missing features and oddities as the UC320. While I am sure many of you are working hard to reign in the problems, this platform is an utter embarrassment that should be in the preliminary alpha stages, not a channel product being sold to end users.
It is clear that Cisco has little understanding of how SMALL business works and how SMALL partners work with small business customers. A larger partner may be able to string a larger business along with promises of bug fixes and feature additions while charging them to make things right and.or padding the overall cost to account for the callbacks. True small businesses don't have the time, patience or money to deal with problematic hardware. When a partner sells a small business a piece of technology, it better work (at a reasonable cost) or the technology and the partner are out the door.
I was extremely excited when this system was announced and saw great potential for small business customers and an alternative to the Avaya Partner IP and other platforms targeted at the same demographic. I jumped in and put a UC320 in the office of one of my small customers. This whole experience has cost me the trust of a client and is going to end up costing me $3000-$4000 out of pocket (hardware, labor, travel) to make things right with the customer.
As it stands, countless hours have been spent trying to get this system to operate in a reasonably stable and productive manner. At this time the UC320 system has been reset and reconfigured in KEY mode (this time using 2.1.3(0), as the problems with steering digits, call routing and redial in "hybrid mode" made the system more than a little cumbersome to use. Now in KEY mode, caller ID only works on some stations AFTER a call is picked up. On one station, incoming calls are somehow routed to the "Phone Monitor" buttons instead of the "Shared FXO Line" buttons. The user has to press the monitor button to pick up a call, but the call does not always ring at the station so she has to watch for the lights. While the caller ID functionality is a bit better after the latest firmware update, it is still far from working properly. These basic call routing problems are not reasonable and not acceptable, period. The customer is tired of "we are working on it" and so am I.
Other problems (to mention a few):
The GUI is full of buggy behavior. One example if many: The impendence matching dialog only works the first time around and then the GUI loses track of what it is doing and must be reset.
It takes 7-10 minutes for the GUI to load to the login screen over a remote connection. The UC320 is connected to a Verizon DSL, while not blazing fast it is a decent connection. Initial GUI loading on the LAN is almost as bad.
The IE9 product that ships with every new Windows computer is not compatible with the GUI. This is not reasonable.
The AA is somewhat unpredictable with regard to picking up calls and sometimes results in a busy tone and dropped call, even if the call is the ONLY call on the system. Sometimes the prompts are garbled and sometimes the AA does not even pick up.
Steering digit redial issue - still not addressed. Redial on hybrid mode is useless, as is the phonebook.
Caller ID only works part of the time, yet on every other system I have ever used, it works 100% of the time. This is not acceptable.
Answered calls on shared FXO lines show as MISSED on other stations with those lines. The workaround: remove the missed calls display feature. This is not acceptable.
Thus UC320 is not happy unless it is the only router, DHCP and DNS client on the LAN. The grayfield implementation appears to fail no matter what LAN topology and equipment are used. This device is far from friendly to the typical SBS or existing LAN with a dedicated DNS and/or DHCP server.
The handsets have a cheap feel to them compared to the Avaya and other competitors phones.
The sound quality of the ringtones is almost laughable if not sad
The speakerphone quality and overall voice quality are not as good as the competition's.
The filtering functionality of the logging feature does not appear to work properly
Firmware updates often result in a HANG condition where either the GUI needs reset, the system needs a physical reset and/or sometimes defaulted
Firewall port forwarding rule oddities where a rule is deleted from the gui but is still active in the firewall, yet the inability to easily use another data router to work around this problem.
The inability of the device to properly use the LAN port for INTERNET based functionality (Time for example) if the WAN port is NOT connected,
countless other 'issues" raised in the support forum and other venues...
These are ALL very basic functions that one would expect to be fixed BEFORE a basic telephone system platform is released for production. It is absolutely unreasonable for a CUSTOMER to have to put up with a system this buggy and it is absolutely unreasonable for a partner to have to devote this much time and money to getting system to work at even a very basic level of functionality.
To repeat the scenario: This config is as basic as it gets running 2.1.3(0) with (3) system phones, (3) users, (2) pots trunks and that's it. There are no odd call routing scenarios, no complex AA rules or schedules (in fact the AA is defaulted, including prompts). All (3) system phones have BOTH shared FXO lines (KEY MODE). Each and every firmware version has been tried and the system has been defaulted numerous times. The system fails to meet even the most basic expectations of myself or the end user and has become a sore spot between our company and a very good client.
I am somewhat baffled, if not outright bothered by the fact that this device is riddled with so many problems and the fixes are taking so long to be implemented, if at all. I have been asked (ordered) by the customer to get this "hunk of crap" out of their office and replace it with something that works "at no additional cost". I could not agree with the customer more...
A very unhappy Cisco Partner.
William Burnett

To William (and Cisco,)
Honestly, I like Cisco.
I like their "openess" (you can find documentation and help on almost anything anywhere), the contribution they make to industry by their huge R&D effort (more than all their competition combined....or so I've been told...), the accessibility and responsiveness of some of their key people in the distribution channel, and yes, I like the ecosystem in terms of support, tons of free education and sales support for both their SMB and classic enterprise solutions.
Having said that, I thank God for people like William Burnett, who I am sure opened the eyes of many partners about the things that are horrendously wrong with some of the products in the SMB portfolio, most notably the UC320. I think it is fair to say, that William has effectively "killed" it (the UC320) in it's present incarnation. That is, unless Cisco, decides to really rise to the challenge and fix a product that at first seemed ideal for the small enterprise, but which was poorly implemented in terms of QC and in some cases design.
We certainly are not going to be touching the UC320 with a 10ft pole now Nobody wants (or can afford to) get a bad name by selling "trouble" to your Mom&Pop shops or to people whose trust you worked hard to gain and who are really depending on you to deliver. Not in this economy....not ever.
Coming from a Nortel telephony background, its really hard to accept that having to respond to trouble calls or complaints continuously from customers when Nortel products worked so reliably. In fact, Nortel Norstar is so reliable as a key system that people joke , that's why they went out of business, they couldn't generate enough turnover in new sales on account of people holding on to their Norstar's forever.
As a seller/installer/user of Cisco voice (UC540) and CME there are a couple recommendations I would like to make to Cisco:
1)Private line emulation - inability to transfer or conference calls on a private line. (using the TRUNK XX command) on the CME/UC500 platforms needs to be significantly improved in order to keep up with the competition:
for one, when you select a private line and make a call you cannot transfer that call. Every other system I have worked with allows you to do this. This for me is a glaring "defect/design flaw". I spent a lot of time trying to get this "fixed" as I couldnt believe that Cisco would just omit such a basic function when all their competition has it. (You dont even think about this when dealing with other systems.) Its just expected.
2)Private line emulation - Inability to reflect the dialed number in the Call Detail Records for calls made via a "private line". If you select a private line on the UC500 or CME and make a call, the dialed number would not show up in the CDR. I have programmed systems from Nortel (Norstar, BCM,CS1000), Avaya - (IP Office 500, Partner Plus, and S8x00 Communication Servers) as well as various systems from Mitel and
Panasonic . The CDR packages for these systems are very well implemented and documented. Cisco's systems are well documented as well, but this is an area of the implementation where Cisco falls behind the competition. I am sure this can be fixed, but for some reason, despite a number of requests, it hasnt.
In trying to understand why it is Cisco, with such a huge R&D budget, can't seem to get some things working properly that the competiton has long ago solved and moved on with, I have come to the conclusion that it must be that Cisco propably didnt tap enough of the right (human) resources when it was developing its voice portfolio, and the lack of industry experience shows up in some random places. Sad to say, not paying attention to some of these details, to real world usage scenarios, makes what would be an otherwise super product, just good enough.
Cisco is the biggest networking vendor on the planet. People have a right to have high exectations of Cisco. Their marketing also conditions users and partners to expect more when using their solutions. While we accept that no one is perfect, not even the mighty Cisco, I think most of the complaints and dissapointment expressed in this forum, on this particular thread, are justified because there is a strong feeling that if Cisco can be such a trailblazer with their enterprise portfolio, that they should have understood the importance of ensuring and enforcing good quality control in the design and manufacture of the SMB portfolio. I honestly hope someone from "Corporate" or high enough to make a differnce, looks at this thread started by William and uses it to inspire the will to fix what needs to be fixed to redeem the UC320 in whatever incarnation, in the eyes of its partners (even former ones....such as William)and customers. This is beginning to look like a textbook case of how not to do product development.

Regarding the LTO1 screen...

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