Reinstall Reader X with a custom path

I have a co-worker that hard codes a specific path of Adobe Reader to open certain PDF's that we push out to our end users. I however used the automated installer to update the Reader version on all of our machines. This in turn screwed up how she has PDF's set to open because it can not find her hard coded path.
All this said, I was wondering if there is a way that I can create an install of Adobe Reader X that will remove the current version on the machine and then reinstall using a specific path.
Thanks for any help

Hmm, I'm not sure on that..
When i go to edit the .MSI with the Cusomization Wizard its already selected (and greyed out).
Try pushing the GPO to a test machine with a previous version of Adobe and see if it removes the previous adobe/upgrades it/nothing happens..

Similar Messages

I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??

I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??

WHAT download error?
A12... download & install error http://forums.adobe.com/thread/1289484
-more A12... discussion http://forums.adobe.com/thread/1045283?tstart=0
or
Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
Error 46 may be caused by Comodo internet security
-Comodo may kill install https://forums.adobe.com/thread/1460361
or
What is the exact error code that you see?
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

How to replace the arrow with a custom graphic on a TitledPane?

The TitledPane has an arrow that changes state (rotates) to show whether the pane is collapsed or expanded. Is there a way to replace this arrow with a custom graphic for each state?

Most definitely. Everything in the controls is style-able from CSS. The region you are attempting to style can be addressed via:
.titled-pane > .title > .arrow-buttonSo you could specify images here for example, or you can just change the arrow path by adding another > .arrow on the end. Below I've posted the entire CSS style that is built in for TitledPane so you can see how the whole thing is styled. You can create your own stylesheet, copy/paste this in there, and then start tweaking things and see how it affects the look of the TitledPane.
Cheers
Richard
* TitledPane                                                                  *
.titled-pane {
    -fx-skin: "com.sun.javafx.scene.control.skin.TitledPaneSkin";
.titled-pane > .title {
    -fx-background-color: -fx-box-border, -fx-inner-border, -fx-body-color;
    -fx-background-insets: 0, 1, 2;
    -fx-background-radius: 5 5 0 0, 4 4 0 0, 3 3 0 0;
    -fx-padding: 0.166667em 0.833333em 0.25em 0.833333em; /* 2 10 3 10 */
.titled-pane > .title > .arrow-button {
    -fx-background-color: null;
    -fx-background-insets: 0;
    -fx-background-radius: 0;
    -fx-padding: 0.0em 0.25em 0.0em 0.0em; /* 0 3 0 0 */
.titled-pane > .title > .arrow-button .arrow {
    -fx-background-color: -fx-mark-highlight-color, -fx-mark-color;
    -fx-background-insets: 1 0 -1 0, 0;
    -fx-padding: 0.25em 0.3125em 0.25em 0.3125em; /* 3 3.75 3 3.75 */
    -fx-shape: "M 0 0 h 7 l -3.5 4 z";
.titled-pane:collapsed > .title > .arrow-button .arrow {
    -fx-rotate: -90;
.titled-pane > *.content {
    -fx-background-color:
        -fx-box-border,
        linear-gradient(to bottom, derive(-fx-color,-02%), derive(-fx-color,65%) 12%, derive(-fx-color,23%) 88%, derive(-fx-color,50%) 99%, -fx-box-border);
    -fx-background-insets: 0, 0 1 1 1;
    -fx-padding: 0.167em;
.titled-pane:focused > .title {
    -fx-color: -fx-focus-color;
.titled-pane:focused > .title > .text {
    -fx-text-fill: white;
.titled-pane:focused > .title > .arrow-button .arrow {
    -fx-background-color: white;
}

Create FMX at a custom path

Hi!
We are migrating from forms 6i to forms 11g (wow, earlier adopters lol).
So we are setting up a new develpment environment.
Let me try to explain how we expect our environment to work.
We use subversion. Even with the FMB files. So, we do not share a network drive to store the FMB.
These files are stored locally and they are commited to a subversion repository.
Until now, we had no problem, cause we were still in forms 6i so we had no need for a weblogic server.
Now we are upgrading our forms.
We do not want that each developer´s computer to run it´s own instance of weblogic. Too heavy.
We want to share a weblogic server (We already have this server working fine).
We also do not want to abandon subversion.
So we need to have the FMB files on local computer and the FMX files at a network drive (mapped from the weblogic server).
And we do not want to manually copy the FMX files to the network drive every time we change something.
There is a way to configure forms so the FMX files are created in a different directory than the FMB files?
Thanks.

Christian Erlinger escreveu:
It would help if you could indicate the exact version you are planning to use. In the end you'll need to install weblogic on your development machines, as otherwise you wouldn't have forms builder available. And as far as the heavy is concerned: for Forms 11gR2 there is a development version available, which has a much smaller impact as the full blown deployment installation.
Forms [64 Bit] Version 11.1.2.2.0 (Production)
Weblogic: 10.3.6.0
I didn´t know about development version of weblogic. I will see if my version allow it.
We already have weblogic installed. But one thing is to have it installed as requirement. Another is to run it.
Having forms on a smb share is...somehow suboptimal, as you'd add another layer of complexity which is not needed or wanted. Why not have a job on your application server which checks out your working copy, and compiles all your forms sources directly on your application server? You'd need to have some build file somewhere in subversion to build your local working copy; you'd just need to call it in a cronjob directly on your server. At least this is what we do for some years now to automagically push changes on a certain set of test application servers to do continuous tests, and it works just fine.
Just to be clear: weblogic will not use a network share. It will provide it.
I do not want my FMB in a network share either. I want the FMX to be placed in the network share (that is a local directory for the weblogic).
So when I click at "Run Form" button, My form will open in my browser as it would if i was using a local weblogic with local directories.
The job is not a good idea for a development environment, For a test or even a production site, ok, but for a development it will slow down productivity.
I thought about. Just imagine: You make a change in forms builder. Compile it and create the FMX. than you have to wait for the job to copy the files to the server.
Just count: 1...2...3...4......60. No way! I´m trying to make this a "online" environment.
Even if i make a batch to copy the files, it will be a boring unnecessary, i hope avoidable, step.
I thought about looking for a "file change" monitor that would make it almost instant.
But if i could make the fmx to be created in a custom path, I won´t need it.
Using a local instance of weblogic, is very productive. I change the fmb, than i click at "Run Form" and, voilà, i see it in my firefox.
What I want is the same behavior, but using a remote weblogic with my FMBs in my local computer.

Problems with java.library.path

Hi.
I'm having trouble with the java.library.path setting. Ok, this is the scenario:
My app is inside a JAR. What I need is to load a native library, and for user convenience I'm putting some common locations manually in java.library.path. Like this:
          // append custom path for the native libraries
          String libraryPath = System.getProperty("java.library.path");
          String sep = System.getProperty("path.separator");
          libraryPath = "." + sep + "libs" + sep + "native" + sep + libraryPath;
          System.setProperty("java.library.path", libraryPath);
          System.out.println(libraryPath);Pretty easy, right? (This is the first thing in my main method). Ok, so I've put the native libraries in the same dir than my JAR. I just do 'java -jar myjar.jar' and my app spits this:
.:libs:native:/usr/java/jdk1.5.0_06/jre/lib/i386/client:/usr/java/jdk1.5.0_06/jre/lib/i386:/usr/java/jdk1.5.0_06/jre/../lib/i386so my hack is working but... voila! I get UnsatisfiedLinkError.
What is really annoying and has me out of my mind is the fact that if I run my app as:
java -Djava.library.path=. -jar myapp.jarit works! If I do this my app prints:
.:libs:native:.and everything works as expected. What the ff$�(�&$ is going on here??
Please, help me I'm desperate.
Thanks

this one drove me batty for a while too.
once the library path is set, that's it, playing with it has no effect.
my solution involved a new instance the VM, something along the lines of:
String[] C = new String[] { "bash", "-c", "java -Djava.library.path="+libraryPath };
Runtime rt = Runtime.getRuntime();
Process proc = rt.exec( C );
int eVal = proc.waitFor();
System.exit( eVal );
or cmd/command in C[0], /c in C[1] for a M$ system.
the err and out streams are available using proc.getErrorStream() and proc.getInputStream() as well.

Adobe Reader hangs with Annots.api

when running my application with Adobe Reader, which will sign on PDF document. Sometimes it will hang with error below:
Can anybody help on this?
Faulting application name: java.exe, version: 7.0.600.19, time stamp: 0x536a95be
Faulting module name: Annots.api, version: 11.0.9.29, time stamp: 0x5412b2e2
Exception code: 0xc0000005
Fault offset: 0x0004a1bf
Faulting process id: 0x7a0
Faulting application start time: 0x01d00217ecaadd93
Faulting application path: c:\pos\prudentialway\jre\bin\java.exe
Faulting module path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\plug_ins\Annots.api
Report Id: 60fb1fd1-6e0b-11e4-ac01-101f74eca368

The drivers are up to date.
I've just realised (doh!) that the printer isn't actually on the network, but has a direct USB connection to the w/station.
The problem is only with Adobe reader, just the first print of the day from Adobe. If the first print of the day is from Word that prints OK, but if the second is from Adobe it still hangs (becasue it's the first rpint from Reader). At first I thought Reader was trawling across the internet for some reason, maybe checking in with Adobe.
I'm baffled. I've tried uinstalling and reinstalling Reader as well!

Could anyone show me how to file a complaint with Verizon Customer Service?

I would first like to state that this is my first time having an issue with Verizon Customer Service.In all my years of using their service, I had never run into someone that truly had no idea what they were talking about. I would like to file a complaint to save everyone from experiencing the frustration I am feeling and from wasting your time.
Here is the story, so that you can understand the reason why I would like to file a complaint;
My phone has always had an SD Card in addition to the phone memory because my phone memory is already tiny, less than 1 GB.I put things that cannot be put on my SD Card (my text messages, contacts, etc.).
This past week I kept on receiving air messages that my phone memory was full. I deleted most of my text messages but I still received air messages that my phone memory was "full". I therefore decided to call Verizon Wireless to see if they could help me solve my problem or at least educate me on what was taking space in my phone memory.
Well, I unfortunately had the luck of being connected with a representative named "Naima" and I told her about my phone memory problem. She said she knew how to fix my problem and instructed me to click on the "Format SD Card" button. Following her instructions blindly, I never once stopped to consider that clicking on that button would erase everything. And so ALL my pictures, ringtones, and videos were erased.
Trying to fix her mistake she dug herself into a deeper hole. Instead of admitting that she had made a mistake she claimed that my pictures, ringtones, and videos could be recovered, She had me access Backup Assistant, but my stuff was NOT saved there. I later learned that my phone's Backup Assistant can only save contacts, NOT pictures. She knew what phone I had (representatives have all the phone's info and history) yet she led me in circles and wasted my time and could not own up to her mistake.
What upsets me is the fact that she did not even KNOW that the phone memory and SD Card are 2 COMPLETELY DIFFERENT things.And also she could not own up to her mistake, but instead wasted at least an hour of my time trying to get Backup Assistant to do something it could not.
I then attempted to file a complaint to found that Verizon makes it Virtually Impossible to file a complaint, only through MAIL! Really??

Well actually sending a certified return receipt letter to Verizon Wireless may or may not do any good. you can also file a complaint here http://www.bbb.org
Those out of memory messages usually mean internal memory is getting full. I have no idea of your make and model of device but there are many articles via google that tell you how to transfer files from internal memory to sd card memory.
Now on the off chance your sd card is nearing its capacity you can either hook to your computer via usb and the computer will show two drive letters. One is internal memory and the other is the sd card memory. If its internal memory and your sd card is not full you can drag and drop the files to the sd card. However you can also get a card reader and then make a saved files folder on your desktop, then cut and paste any or all movable files to that new folder you just created. its really very easy.
You can also remove files from internal memory (music, photos,documents) to that folder on your desktop. You can also remove all files and photos from the sd card on a regular basis to never have that low memory problem again. I always purchase the largest sd card that is usable on my device and never save anything like music and photos to internal memory.

How Verizon WIreless Deals With A Customer's Issues With A Flawed Device

(link removed)
Let me start at the beginning…
I have had a bad history with phones during my 6 years I been with Verizon Wireless(VZW). All the phones I had with them always have some manufacturer issues. I either had to pay a deductible or was allowed to exchange it for free due to it still being under warranty. I had to go through this 14 times in under 6 years. For the most part, Verizon Wireless has been very helpful with these issues & the amazing service they provided as kept me a very loyal customer. These qualities even lead me to sign up for Verizon FiOS over Comcast when I moved into my new apartment.
On February 17th, 2014, I received my tax refund. Most of it was going to repairs for my car, but for a birthday gift to me, I wanted to upgrade my phone. At the time, VZW had a deal to trade in your old phone & upgrade to a new phone. Your trade in got $100 taken off the cost of your new phone. I thought that was a sweet deal since the phone I had, The Motorola Razr Maxx HD was my 4th replacement to replace my original phone from when I first upgrade my phone with a new contract 2 years ago, The Motorola Droid 3. The Razr Maxx HD was a good phone but not what I wanted, It did what it needed to do & the technology was steller. Just not my first choice in a phone.
Since the Droid 3 was no longer in production, i always had to get a replacement phone VZW saw fit for me to get. Now with my contract up & my opportunity to get a new phone, I knew what I wanted I wanted the Samsung Galaxy Note 3 now. It has so many amazing features, apps & it is the perfect phone for someone my size. I can easily text with it, I do not feel I will crush the phone holding on to it & all of the hardware in it is like nothing on the market at that time. I been researching the phone months before it came out & I knew once I had the money, this is the phone I wanted.
So I went to the VZW Store ready to make the exchange and have a phone I wanted finally for once in nearly 2 years. I got there to be helped my a gentleman named Teddy. He was eager to help me. I told him why I was there & instantly got the ball rolling. My phone I wanted was in stock, I was able to get $100 from the trade-in promotion. HE also informed me I could get a free tablet by just paying the taxes for it, A mere $15 & The Note 3 was on sale. I could walk out this day with a new phone AND a tablet for $172! So I agreed to it & all I had to do was pay. Then the problems started…
I was told I could not pay with my debit card. This was due to an issue of a returned payment. An issue I had with VZW due to their company in October 2013 in which they took 9 days to process my monthly bill payment to only return it when the funds was still available to complete it. So I had to leave the store to find an ATM to withdrawal the cash so I could purchase the phone & tablet. Once I came back, we tried to finish the sale. Now I was told I could not trade in my phone due to the fact VZW did not allow me to make debit payments because of their own error. I was told i could pay full price for the phone and I could not get the tablet. I declined & left the store.
Very upset, I called VZW’s customer service line to formally complain. They could do nothing to help me since no one, not even a supervisor could fix these restrictions to my account. This made me more upset, so I went above their head & reported my situation to The Better Business Bureau(BBB). Within 7 days, a Manager From VZW’s Home Headquarters, named Brian (removed), finally called me to resolve my issues. HE apologized, removed my account restrictions & was sending me A Galaxy Note 3 for my troubles free of charge. I wanted the tablet too but did not care at this point. I just wanted a phone I wanted for once & I can do without a tablet. I never went out of my way to get one before & I was not planning to now.
On February 25, I received my new phone. I instantly fell in love. The phone was the perfect size for me & it worked just like every review I read online said it would. Then on February 27th, the phone began to have charging issues. The factory charging cable that came the the phone began to have issues charging the phone, then not recognizing the charger at all. I called customer service to make a complaint. This is when I learned for the first time that The Samsung Galaxy Note 3 has a defect with it’s charging cable & charging the device. They told me I could either mail the cable for a replacement or try to get the replacement at a store. So I decided to go to the same VZW store to get the replacement.
Once I got there, I had to wait in line for 30 minutes to finally speak to someone. Once I did, I was told they had no chargers in store. All that could be done was call Samsung & have a replacement phone sent to me. I asked what would I do for a charger until then & they said I could use the micro USB charger from my last phone to charge it.
So I mailed the charger to Samsung, who said it would take 8-10 days to get my replacement. During this time, the phone began to now stop holding a long charge. So I again called customer service. I was again told to go to the VZW store to get a replacement charger. I went back to the store again to be told they could do nothing for me since I did not have to original charger. All I the could do was sell me a mobile charger for 50% off. Since i need my phone, I had no choice. I had to spend $30 now on a device to help my faulty one.
March 6th, my replacement charger arrived. I was happy because now I can charge my phone with the proper charger & get a full battery life from it. That same day the charger had the same issues again. So i instantly took it to the Verizon Store to be told I need to call customer service for a replacement phone. So I return home to see in my mailbox is my VZW bill. The statement says my bill is $400! Verizon Wireless & Brian (removed) had charged me full price for my phone despite what he told me when he called me.
I instantly called his office to only get his answering machine. I left a very angry yet respectful message explaining my disgust with what he & VZW have done since I got this phone. I said I refuse to pay anything until this issue is fully resolved. I then proceeded to file another complaint to The BBB. This time I would get no response from VZW. Instead i had to call and chat online with their customer service lines for over a month to have a REFURBISHED device, a replacement battery & a generic charging cable sent to me. My phone still has charging issues & I must travel around DAILY with my mobile charger to make it a whole day to be able to use my device.
Verizon Wireless and Brian (removed) will not resolve this issue for me. Instead they have suspended services to my phone and are forcing me to pay the full price for the phone or having my service “permanently discontinued”.
I am left with no choice but to pay this by next month. I need my phone for personal, business & emergency reasons just like everyone else. I can not pay this AND an early termination fee. Verizon Wireless has done nothing to help me & now I am stuck in a contract for the next 16 months with a company that has done this to me during the last 2+ months. I have a improper working phone and they get $400 for it and Brian (removed) gets his commission.
Before I pay this bill, I am making one last complaint to The BBB & I am spreading my story across social media like wildfire, I am hoping someone at Verizon Wireless sees this. MAYBE they will do the right thing. Then again, they had the chance to & have not….
Mr. Brian (removed) & Verizon Wireless,
My Name IS Reginald (removed). Due to months of complaints you should very well know who I am. Since you will NOT help me, I have no choice but to play by your rules and pay you ridiculous cost for a phone despite the act of what I was verbally told. You & your company you work for have had countess times to make this right & you have not. I might have to be stuck in a situation like this, but the entire internet will now learn of your actions & how you treat people. Maybe this will teach you all how to properly treat your paying customers. Someone can still make this right. You have my number, but you would have to reactivate it to contact me though.
Regards,
Reginald (removed)
Edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Reginald, We absolutely want to make this a better experience. Would it be possible for us to work together in direct message. Please follow us and we can get started.
Sheritah_vzw
Follow us on Twitter
@VZWSupport

Error while accessing application with the custom components

Hi experts,
I have an application (HAP_MAIN_DOCUMENT) of component FPM_OIF_COMPONENT which uses a Webdynpro component with the same name (HAP_MAIN_DOCUMENT). This Webdynpro component (HAP_MAIN_DOCUMENT) uses 2 other components (HAP_DOCUMENT_BODY and HAP_DOCUMENT_HEADER). For my client requirement, i need to create the custom components by copying from standard components as the UI layout changes are quiet huge and not manageable with the enhancements. To accomodate this i have changed the standard configurations by replacing the standard web dynpro components with the custom ones copied. Apart fomr this there are no changes to the standard.
While trying to access the application, i am getting the error as Null object reference.
the details of the error is as below. Please advice.
Heading 1: h1. P:ortal Error
The URL http://******************/sap/bc/webdynpro/sap/HAP_MAIN_DOCUMENT/ was not called due to an error.
Note
The following error text was processed in the system DSD : Access via 'NULL' object reference not possible.
The error occurred on the application server ddrsap12_DSD_01 and in the work process 0 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Method: WDDOINIT of program /1BCWDY/LUR96POELQNL3TIUWPYS==CP
Method: IF_WDR_VIEW_DELEGATE~WD_DO_INIT of program /1BCWDY/LUR96POELQNL3TIUWPYS==CP
Method: DO_INIT of program CL_WDR_DELEGATING_VIEW========CP
Method: INIT_CONTROLLER of program CL_WDR_CONTROLLER=============CP
Method: INIT_CONTROLLER of program CL_WDR_VIEW===================CP
Method: INIT of program CL_WDR_CONTROLLER=============CP
Method: GET_VIEW of program CL_WDR_VIEW_MANAGER===========CP
Method: BIND_ROOT of program CL_WDR_VIEW_MANAGER===========CP
Method: INIT of program CL_WDR_VIEW_MANAGER===========CP
Method: INIT_CONTROLLER of program CL_WDR_INTERFACE_VIEW=========CP
Heading 2: h2. ST22 - Dump Analysis
Error analysis
    An exception occurred that is explained in detail below.
    The exception, which is assigned to class 'CX_SY_REF_IS_INITIAL', was not
     caught in
    procedure "WDDOINIT" "(METHOD)", nor was it propagated by a RAISING clause.
    Since the caller of the procedure could not have anticipated that the
    exception would occur, the current program is terminated.
    The reason for the exception is:
    You attempted to use a 'NULL' object reference (points to 'nothing')
    access a component.
    An object reference must point to an object (an instance of a class)
    before it can be used to access components.
    Either the reference was never set or it was set to 'NULL' using the
    CLEAR statement.
Information on where terminated
    Termination occurred in the ABAP program "/1BCWDY/LUR96POELQNL3TIUWPYS==CP" -
     in "WDDOINIT".
    The main program was "SAPMHTTP ".
    In the source code you have the termination point in line 4640
    of the (Include) program "/1BCWDY/B_LUXVEOR5WUW66V6QRRNU".
    Termination occurred in a Web Dynpro application
      Web Dynpro Component          ZWD_HAP_DOCUMENT_HEADER
      Web Dynpro Controller         VW_HEADER_MAIN
    The termination is caused because exception "CX_SY_REF_IS_INITIAL" occurred in
    procedure "WDDOINIT" "(METHOD)", but it was neither handled locally nor
     declared
    in the RAISING clause of its signature.
    The procedure is in program "/1BCWDY/LUR96POELQNL3TIUWPYS==CP "; its source
     code begins in line
    4619 of the (Include program "/1BCWDY/B_LUXVEOR5WUW66V6QRRNU ".
Active Calls/Events
No.   Ty.          Program                             Include                             Line
      Name
   33 METHOD       /1BCWDY/LUR96POELQNL3TIUWPYS==CP    /1BCWDY/B_LUXVEOR5WUW66V6QRRNU       4640
      CL_VW_HEADER_MAIN_CTR=>WDDOINIT
      Web Dynpro Component          ZWD_HAP_DOCUMENT_HEADER
      Web Dynpro Controller         VW_HEADER_MAIN
   32 METHOD       /1BCWDY/LUR96POELQNL3TIUWPYS==CP    /1BCWDY/B_LUXVEOR5WUW66V6QRRNU         70
      CLF_VW_HEADER_MAIN_CTR=>IF_WDR_VIEW_DELEGATE~WD_DO_INIT
      Web Dynpro Component          ZWD_HAP_DOCUMENT_HEADER
      Web Dynpro Controller         VW_HEADER_MAIN
   31 METHOD       CL_WDR_DELEGATING_VIEW========CP    CL_WDR_DELEGATING_VIEW========CM003     3
      CL_WDR_DELEGATING_VIEW=>DO_INIT
   30 METHOD       CL_WDR_CONTROLLER=============CP    CL_WDR_CONTROLLER=============CM00Q     3
      CL_WDR_CONTROLLER=>INIT_CONTROLLER
   29 METHOD       CL_WDR_VIEW===================CP    CL_WDR_VIEW===================CM00K     5
      CL_WDR_VIEW=>INIT_CONTROLLER
   28 METHOD       CL_WDR_CONTROLLER=============CP    CL_WDR_CONTROLLER=============CM002     7
      CL_WDR_CONTROLLER=>INIT
   27 METHOD       CL_WDR_VIEW_MANAGER===========CP    CL_WDR_VIEW_MANAGER===========CM008    70
      CL_WDR_VIEW_MANAGER=>GET_VIEW
   26 METHOD       CL_WDR_VIEW_MANAGER===========CP    CL_WDR_VIEW_MANAGER===========CM005    23
      CL_WDR_VIEW_MANAGER=>BIND_ROOT
   25 METHOD       CL_WDR_VIEW_MANAGER===========CP    CL_WDR_VIEW_MANAGER===========CM00B    17
      CL_WDR_VIEW_MANAGER=>INIT
   24 METHOD       CL_WDR_INTERFACE_VIEW=========CP    CL_WDR_INTERFACE_VIEW=========CM004    11
      CL_WDR_INTERFACE_VIEW=>INIT_CONTROLLER
   23 METHOD       CL_WDR_CONTROLLER=============CP    CL_WDR_CONTROLLER=============CM002     7
      CL_WDR_CONTROLLER=>INIT
   22 METHOD       CL_WDR_VIEW_MANAGER===========CP    CL_WDR_VIEW_MANAGER===========CM008    70
      CL_WDR_VIEW_MANAGER=>GET_VIEW
Thanks In advance,
Regards,
Ravi.

Hi, I'm closing this thread and opening the same in another as the content got pasted in reader un friendly format and i'm unable to change the format.
Thanks,
Ravi.

Read this gem of customer service! Haha not!

My first email....
To whom it may concern,
Last year I bought a PS3 Wireless headset model PS398085 on sale for 50
dollars when it was originally 99.99. (Attached is the receipt). I was
very happy with this price from a coupon(@gamer magazine) and amazon
price match so I decided to buy the warranty for 12 dollars with the
hopes and expectation of being able to get a replacement headset if
anything went wrong.
I've had issues with the microphone on my headset so I decided to take
it in and get a new one. To my surprise I didn't see my same model in
stock only the new headset model. (
http://www.bestbuy.com/site/sony-gold-wireless-stereo-headset-for-playst
ation-4-and-playstation-3/3353002.p?id=1219091055230&skuId=3353002&st=ps
3%20wireless%20headset&cp=1&lp=3
). The new model was the same price as my headset's original pricing
before the savings, and ten dollars less than on your website at
$89.99.......So I took my headset and receipt and the "new model" to the
customer service counter expecting a easy transaction. I waited at the
customer service desk for 5 minutes then finally an associate came up to
me saying to her manager "Where is everybody?".
She first tried to give me $50.29 on a gift card then expected me to pay
another $50 on top of that to get the new model headset from Sony since
mine was no longer carried. I politely asked for a manager where the
female associate replied "He's just going to say the same thing". so I
replied "Thank You" with no response from her....Rude. The managers
name turned out to be Adam. (Traverse City, MI)
He heard my situation and still tried to offer me only the $50 gift
card. I was very confused on how this situation was handled. The
customer was not heard, I felt like the service team was being
irrational on a customer service base. I felt like I was getting
bullied into their solution rather than being heard as a customer.
I tried to explain my headset was originally $100 dollars but I waited
for a good deal and received it at half price. I feel like now my
warranty is being taken advantage of because all I want is a replacement
headset, not to spend another $50 to get a replacement "new model", if
that is the case why did I buy the warranty on my headset?
I have always loved Best Buy and have shopped there for my electronics
almost all my life, but to be honest I feel misled and frustrated over
this. I've recently bought the ps4 so I was expecting to buy my games
and future accessories from Best Buy. I've also just bought a new home
and will most likely need new appliances in the future. I'm just saying
this was very poor judgement for customer satisfaction. I'm a potential
future customer that honestly feels turned away.
Please help me out..... Thank you
Their reply.......
Thank you for contacting Geek Squad about replacing your PS3 headset. I
understand the frustration you feel with the replacement with your
product, however we can only offer you up to and not to exceed the
orignal purchase price. Even though the headset had a higher value than
the price you paid since we no longer carry that product we can only
issue a gift card for a maxium of what you actually paid. The issuing of
gift cards is handled like a refund. If you had returned the product for
a refund we would only refund the price you paid and not the total value
of the headset. I understand that you expected this to be handled as a
exchange rather than a refund, however due to the fact we didnt have a
headset to perform an exchange adherent to the Protection Plan terms and
conditions, we have to handle the transaction in the same way we would
handle a return.
In the terms and conditions of the Protection Plan the policies is as
follows:
If we determine, at our sole discretion, that your product cannot be
repaired, we will replace it with a product of like kind and quality
that is of comparable performance or reimburse you for replacement of
the product with a voucher or gift card, at our discretion, equal to the
current market value of the product, as determined by us, not to exceed
the original purchase price of your product, including taxes.
Here is a link to the terms and conditions of your Protection Plan.
http://www.geeksquad.com/uploadedFiles/wwwgeeksquadcom/protection_plans/
Geek_Squad_Protection_TsandCs_7_15_12_English.pdf
I hope this clears up why you were offered a gift card for $50. We again
do apologize this has been a frustrating process for you. Should you
have anymore questions or concerns please email us or call us at
1-800-433-5772.
In conclusion they pretty much lost a lifetime customer for 50 bucks. Good luck dealing with this customer service!
Solved!
Go to Solution.

Let me clerify the warranty is good for the price you PAID. You only paid bestbuy $50 for the headset becasue you used mfg coupons and other rebates to get the price lowered like a amazon price match. The issue with this is the warranty allows for an exchange of EQUAL goods. Since the old headset is no longer offered any longer Best buy is left with very limited options. The warranty is handled by a third party which means they actually process and accept or deny all proteciton plan claims. The warranty just like any other warranty only protects you up to the cost of what you paid. Car insurance is a good example unless you use a specific insurance that says if your car is totaled at no fault of your own they upgrade you(its in the contract you sign with them and bestbuy had no such agreement with you.) The protection plan you paid for essentially protects you from your loss of the amount you paid. If I for example somehow aquired a rare car where there is only 1 in the entire world and I bought it from a dealership for lets say $50,000 and the car basically is totaled due to some defect from the mfg or what have you. The insurance company only reinburses me for the value of the car(what I paid in this case.) Since there isnt another car like it the company can reinburse me with they are left with the only option left. To reinburse me the amount that I invested in the car. If there was another car that there was only one of that was the newer model of my previous car and it was $100,000, I couldn't reasonably DEMAND that they give me the newer model for the same price as my previous car that I only paid $50,000 for. Again this is a legal service agreement between you and a third party company for your headset. Best buy will do what they can in this matter and refund you the total cost you paid(this is acceptable and reasonable for anyone looking at the matter using logic.) How do you honestly expect and demand to be given the better and more expensive model at no additional cost? Can you show me where in the service agreement you signed and said you would lawfully abide by that says "If for whatever reason we can no longer get you the product you purchase we agree to give you a 100% return of investments and upgrade you to the newest latest model at no addition cost to you." The fact that best buy is willing to give you back your original investment and refund the protection plan amount that wasnt used is more then acceptable. Do you think if it worked the way you demand it does that a insurance company that offers protection of your products would be in business if every time someone made a claim they gave them back Double what they originally spent? It makes no sense. You shouldnt be mad and taking this out on best buy. This was your legal responsibility between you and the protection plan contractors and best buy is just the middle man with the product like a dealership. It is not up to best buy to make it right since you agreed that this is how it may be handled if your product is no longer available. You got to use the headset for as long as you did for pennies on the dollar(you only lose a little bit of the protection plan and they are returning the original cost of your investment.)
While I am an employee of best buy anything I say here is solely my opinion and I will use it to help you the best I can with my knowledge/Expertise however getting your issue solved is up to a community connector as I like any other employee have no power on these forums.

Re: Thoroughly fed up with BT customer service.

I too am fed up with BT Customer Services - they seem only able to pursue their own script and simply do not listen to what the customer is saying. On numerous occasions they ask a question just seconds after they have received my aswer to that very question.
I have been experencing a particular broadband / exchange line problem for over three years, have kept a detailed log of my dealings with BT for over a year and it appears that there is no way of escalating the issue within BT. Follow 'contact us' and 'complaints' on teh website and see if you can get anywhere other than teh standard customer servoces number. Customer services say they are unable to escalate to a more senior person / department.
'Customer Services' - to me a rather hollow joke, especially as they are in effect a monopoly provider and being paid millions of pounds of taxpayers money to roll out Infinity.
I think the answer either lies with legal action but perhaps if enough of us rais ethe issue with our MP we might be able to more effectively influence what is going on.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I want to create an applescript/automator tool to launch the "Add to library" command in iTunes with a specific path. Need process under the hood

I want to create an applescript/automator tool to launch the "Add to library" command in iTunes with a specific path. I need to know what process is run under the hood to create such a script.
To put you in context, I have an NFS mount point with all my music and with the "add to library" command, I can add more music to the folder and update iTunes without dragging the individual folders or the whole mount point and avoid having the songs show up as doubles.
Anyone know what OS/Unix process is being called for such a command?

I want to create an applescript/automator tool to launch the "Add to library" command in iTunes with a specific path. I need to know what process is run under the hood to create such a script.
To put you in context, I have an NFS mount point with all my music and with the "add to library" command, I can add more music to the folder and update iTunes without dragging the individual folders or the whole mount point and avoid having the songs show up as doubles.
Anyone know what OS/Unix process is being called for such a command?

Third party SSO with a custom login module

Hello everyone,
I've found a few posts on the forum with questions similar to mine, but none have been answered. I'm using a 3rd party authentication product along with a custom implementation of the AbstractLoginModule interface.
The setup is standard: A 3rd party agent is installed on a reverse proxy web server to SAP. The agent is configured to protect SAP resources, and it handles the login screens and authentication. Once the user has been authenticated, the AbstractLoginModule implementation kicks in, decrypts and validates an SSO token, retrieves the username from it and creates an SAP Principal.
The login ticket template is configured as follows:
1. EvaluateTicketLoginModule   SUFFICIENT
                    2. MyLoginModule                      REQUISITE
                    3. CreateTicketLoginModule       OPTIONAL
One of the integration's key requirements is that direct interaction with standard SAP authentication must be avoided. More specifically, the user should never need to enter an SAP password. I'm only seeing two problems, both of which violate this requirement.
The first is in cases where there is no existing SAP user that matches the authenticated user. In this case, the third party token and SAP Principal are created, the abort method is called, and the user is redirected to the SAP login page.   I need to either bring to user back to the third party login page or to a custom error page~.
The second problem occurs when an SAP password change is required. Again in this case, an SAP form is displayed after the module has created the Principal (although once the user changes the SAP password, all's well). If I were to disable mandatory password changes, would this apply to fat client access as well? If so, then it's not a viable option.
The general idea in both instances is that the SAP I'd appreciate any help or suggestions.
Thanks
~ Since the SSO token applies to applications outside of SAP, I may add a login module parameter to make this a configurable choice. (I.e. allow the administrator to decide whether to inform the user that SAP authentication failed while preserving the SSO token, or to destroy the token and force re-authentication). However, if there is a way to configure the "bad credentials" URL outside of the module's code/parameters, it may be better to place the choice there.

Hi Julius,
Thank you for the quick response - and on a Sunday, no less!
I have considered verifying that the user existed in SAP before creating the Principal. One might argue that that would be the common sense thing to do. The reason I've held off is that the error should be so rare that it may not justify the overhead. There's a requirement to have a one-to-one username mapping between SAP and the authentication application. It would be more efficient to assume that this requirement has been met and to handle the Exception when it hasn't been. Of course, that doesn't mean that it's the right way to go.
+_Julius Bussche wrote:_+
For the first concern, if they can access the logon page directly (anyway) you could disable it as you do not want any password based logons (right?) and redirect it to your external page or an error page.
Yes, this is what I'm hoping to do, but I'm not sure how to do it. Here are some comments and questions about this:
1. What's involved in disabling the login page? I would think you'd need to replace it with something else rather than just switch it off.   Could I limit this change to the login ticket template so that other templates (basic authentication, for example) are still available?
2. Keep in mind that users will never get past the "real" login page unless they have been authenticated. This complicates matters because we're dealing with a scenario in which the user has already been authenticated but doesn't exist in SAP. Therefore, it wouldn't make sense to go back to either login page.
3. What's involved in redirecting to an external page? Is this an explicit redirect in the module code, or can it be decoupled from the module? It's not a big deal, but it would be nice to avoid mandatory module parameters for relative paths to error pages.
I think the question I'm after is: "Can I simply change an SAP login URL parameter to point to a custom error page, and allow everything to work as it does now (where SAP handles the redirect)". If so, could I limit the scope of the change to the login ticket template? What would be even better is if I could configure SAP's response to this error. Somewhere, it's currently configured to display the login page. Ideally, I'd be able to configure it to display myErrorPage, and then set myErrorPage to the appropriate URL.
+_Julius Bussche wrote:_+
For the second concern, I assume that there are no valid passwords involved here which might have expired, so as long as the user does not have the option to activate a password again and anyway cannot logon via password as the option is not presented... then you should be fine here as well with a forward proxy. Not sure which Java APIs are offered here, but you could check this together with the existence check and react to both prior to accessing SAP "from the outside".
The problem here is that the SAP passwords are needed outside of the integration. It's true that whether an SAP password has expired is irrelevant to the integration. However, this is a Web-based integration; SAP passwords must still be available to users who have access to other clients. With this in mind, could I create a user password policy that disables password expiration and automatic password change, but only apply it to Web client access? If not, do you know how I might override SAPu2019s behavior?
Once again, thank you for taking your time to help me out. I am very grateful.
- John

Disappointment with Apple customer service's response to my iMac G5 issues

The following is a copy of the letter that I will be sending to Apple in regards to my recent dealings with customer service. What do you guys think I should do?
To whom it may concern:
Let me begin by saying that I have been a loyal and avid fan of the Mac since 1999. I have converted several of my PC friends to the Mac, and I would consider myself to be the quintessential Mac "geek" (posters, T-shirts, you name it). I have owned a Macintosh LC 575, Power Macintosh G3 (Blue & White) and Power Mac G4 Cube, in addition to my current machine, an iMac G5. However, my recent experiences with Apple customer support have left me thinking that maybe the Mac way is not the smooth, customer-first experience that I thought it was.
As I mentioned, I currently am using an iMac G5 (rev. A, 20" 1.8 GHz). Unfortunately, the iMac was a victim of the well-documented power supply issue (http://www.apple.com/support/imac/re...ensionprogram/) several months back. The power supply would heat up to such high temperatures that it eventually burned out, and I could not power on the machine. I brought it in to my local Apple Store (Oakbrook, IL), whereupon they wrote up a repair order, and I had my Mac back within 4 days, all without paying a penny. "Wow, excellent no-hassle service," I thought, and rightfully so.
Over the last couple of months, my iMac has further developed a couple of smaller, but still annoying and "not-very-Apple-like" issues. First, the fans have developed a consistent, cricket-like squeak - that is, you can hear the fans turning, sort of like an old wheel that needs oil. In my quiet office, it is VERY obvious, and is especially distressing when I'm trying to do audio and MIDI work. The second issue is that the slot-loading Superdrive has gotten to the point where discs that are being ejected often fly out of the slot and do not stop, falling onto the top of my desk, or occasionally clear off the desk onto the floor.
A few days ago, I decided that I had had enough with both issues, and decided to initiate a chat with a support agent on Apple's iMac support web page. After explaining the issues to the agent, I was transferred to a "specialist," to whom I then had to re-explain the issues. Further irritating me was the fact that they provided me no solution other than to visit my local Apple Store, and they would further diagnose the system.
So tonight I headed over to the Apple Store Oakbrook with the iMac in tow (mind you, not the lightest thing to be carrying around, and a pain to have to disconnect peripherals etc.). I had made an appointment prior to showing up...in fact, Apple's new Concierge system seemed very elegant and user-friendly, and I was able to make a 7:20pm appointment at around 2:30pm. I made it to the Apple Store at about 6:50pm, and saw my name listed on the Genius Bar screens as being 2nd in line. There was a man with a 15" PowerBook that was being helped by the Genius behind the bar, so I sat and waited patiently. About 40 minutes into my wait, a woman with an iPod mini walked up to the bar, seemingly waiting for assistance. Within two minutes, another Apple employee approached her, briefly looked at me and asked if I was waiting for help. When I said I needed assistance with my iMac, he told me that I would have to wait for the next Genius, turned to the woman with the iPod mini and proceeded to diagnose her problem.
Further irritated, I waited another 10 minutes or so, at which point the same employee turned his attention to me. I explained the fan and Superdrive issues to him, and he took the iMac to the back room for another employee to take a look at it. About 10 minutes later, he came back out with the iMac and said something to me that just floored me. He told me that his colleague that looked at it could not find anything inherently wrong with the fans, and that "since it's not a Pro desktop, there are bound to be squeaks in the fan system" (almost verbatim what he said). He said that they cleaned the fans, and tightened the eject mechanism in the Superdrive, and that if I continue to have issues with it to bring it back in and they will further diagnose it.
The message I have taken from this experience is two-fold. First, Apple has officially gone from being a computer company to a consumer electronics company. The fact that I literally was skipped over after waiting 40 minutes and pushed aside for an iPod user who had waited TWO minutes and was not in the Genius Bar queue shows that Apple's priorities have shifted. Secondly, Apple does not truly back the quality and craftsmanship on which they pride themselves. Just because I do not own a "Pro desktop," that should not mean that a squeaky fan system is an acceptable situation. I bought an $1,800 computer that was advertised as "whisper-quiet" and I should not have to pay $3,000+ just to be reassured that I will be taken care of. I expect excuses and glancing over of issues by companies like Dell that make cheap bare-bones systems. I do not expect that from Apple - if Apple is going to hold themselves to a higher standard, they should back up that talk with true customer-first service.
So I am now sitting in front of my rickety-sounding iMac, wondering what my next step should be. I appreciate you taking the time to read this, and I would further appreciate a follow-up and resolution to this situation.
Thoughts?

Send it. I feel for you, but the most sympathy you'll get is from fellow users on this board. These forums were one of the best ideas by Apple. Whoever thought it up is probably getting 1% of iPod sales as commission. Besides users helping users so Apple doesn't have to handle nearly as much tech support directly, this board is also a place for people to vent so Apple doesn't have to address your concerns. I'm not saying these boards are a bad thing ... they are very helpful, but you have better odds at winning the lottery grand prize than you do to get a reply back from Apple from a letter like this.

How to open Adobe Reader DC with Tools Closed

I do NOT like Adobe Reader opening with the right column expanded.
Also in all previous versions I could save my login for protected pdf files and when I open them back up they require a login again. This is NOT how I want to work with Adobe Reader.
Adobe Reader XI was so much better.

Before the DC version we were able to save our passwords from University of Phoenix and when opening the document saved to our computer it would unlock automatically. This new version DC will not allow this even when you say Yes.
The Right Column in previous versions would allow to disable until requested to appear this version it opens regardless.
Just my opinion here Adobe Failed at customer satisfaction on this UPGRADE.
Regards a unhappy Adobe user.

Reinstall Reader X with a custom path

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