Reinstalling indesign and photoshop - how to?

Hi everybody.
Our programs won't open due to a sudden "missing amtlib.dll file" problem.
what do we do?
reinstall I suppose?
but how? - we can't seem to find the right category (way)..

Hi Steen,
Kindly check the link to uninstall apps: Creative Cloud Help | Download, install, update, or uninstall apps
It would be helpful if you can provide the below mentioned information.
OS version:
Screenshot of message(if any):
Moving the discussion to InDesign
Thanks,
Atul Saini

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