Remote skips 2 (or more) when press once
My parents in law have the latest black box with the larger hard drive but they have the original black remote (see picture).
After they updated to the new software this issue started.
when they press up, down, left or right it skips two or three - ie on tv guide they try to press down and it skips three channels , this also happens on the menus ect.
They also cant get to the channels as when they press the number buttons it shows the first number flashes and will not register any additional numbers.
I have done a hard reset and reset the remote. I dont know if this is the remoye or the box does anyone have any suggestions?
Thanks
nicmcckip wrote:
Engineer came and replaced the box with a YouView box, apparently he told my mother in law that eventually they would be changing everyone to the youview box (please bear in mind that this info is 2nd (3rd?) hand).
If she got upgraded to a BT Youview box for free then that's good news. Interesting if that is now a strategy for replacing faulty boxes. Of course it might have just been because that's all the engineer had in his van at that time!
BT stated a few years ago in the corporate annual report that Youview and Infinity are the long term target platform. Currently though, they can't stop sending out BT Vision+ boxes to some customers for two reasons.
(1) The BT Youview box has no viewing card slot so you need to be on Infinity to get the BT Sport channels. The BT Vision+ box can also use a viewing card to get the versions that come over the TV aerial. So we all need to get on Infinity!
(2) BT are not allowed to sell subscriptions for Sky Sports on the BT Youview box. They are still arguing with Sky and Ofcom about this.
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