Removing BT Family protection - Lost password

Hi All, first post so please be nice
I have a friend who's in his 80s and having problems with BT family protection. He's installed it without realising and doesn't recall the password that he used.
It keeps blocking his net access and asking for a username and password so I would like to remove the software for him..
I've tried the McAfee AV remover but that doesn't seem to do any good.. If i knew where it installs it's self I might be able to remove it by brute force..
Any suggestions please ?
He's running Win 7
Regards,
Andy - Salisbury

g7mjv wrote:
Hi All, first post so please be nice
I have a friend who's in his 80s and having problems with BT family protection. He's installed it without realising and doesn't recall the password that he used.
It keeps blocking his net access and asking for a username and password so I would like to remove the software for him..
I've tried the McAfee AV remover but that doesn't seem to do any good.. If i knew where it installs it's self I might be able to remove it by brute force..
Any suggestions please ?
He's running Win 7
Regards,
Andy - Salisbury
Hi. Welcome to the forums.
Have a look here :-
http://bt.custhelp.com/app/answers/detail/a_id/13223/~/how-do-i-uninstall-bt-family-protection%3F
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

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Removing BT Family protection - Lost password

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