REP-58105

Hello everybody.
Im working in RedHat Linux ES/AS 4. with Forms & Reports StandAlone Services. in Developer Enviroment, not in OAS Enviroment.
My Problem is when I try run Reports from Forms with run_report_object I have the next message FRM-41213 cannot connect to report server.
before I begin to work with this I have executed the next command :
rwserver.sh server=test background=yes &
when I look for logs I find the rep_test-rwbuilder.trc file in the
$ORACLE_HOME/reports/logs/rep_test/rwbuilder directory
with this content :
java.lang.NullPointerException
at oracle.reports.server.EngineManager.manage(EngineManager.java:276)
at oracle.reports.server.IdleThread.run(IdleThread.java:88)
REP-58105: HTTP: Cannot automatically find a free port within the "3000" to "4000" range for internal web server
I have look for all xml files under $ORACLE_HOME/reports directory to find what file have this ports to try to change to another range of ports but I dont find anyone that do this.
Any idea about what I can do?
Any help wellcome.
Thanks to everybody.
Regards.

Surely it doesn't have relationship,
A thing of the kind has happened a long time ago me, but it was due to the installation of an Oas on server Linux, I had problems on the ports.
I don't remember well, but it seems me that it was due to ip address in /etc/hosts.
Let me know. Hope you solve this issue.
Good luck

Similar Messages

Invoices Payables Open Interface Import Error REP-1419: 'beforereport': PL/

I am having the following error when I try to import the invoces from the interface tables. I've search for the problem but and tried various solutions but they did not solve the problem or did not apply.
Can someone help??
APXIIMPT module: Payables Open Interface Import
Current system time is 22-SEP-2006 22:31:13
+-----------------------------
| Starting concurrent program execution...
+-----------------------------
Arguments
p_source='CI'
p_batch_name='INITIAL'
p_purge_flag='N'
p_trace_switch='N'
p_debug_switch='N'
p_summary_flag='N'
p_commit_batch_size='1000'
p_user_id='1115'
p_login_id='337907'
Current NLS_LANG and NLS_NUMERIC_CHARACTERS Environment Variables are :
American_America.WE8ISO8859P1
MSG-01104: (Before Report) Modified file
MSG-00000: p_purge_flag :N
MSG-00000: c_nls_yes :Yes
MSG-00000: c_nls_no :No
MSG-00000: p_summary_flag :N
MSG-00000: p_nls_summary :No
MSG-00000: p_nls_purge :No
REP-1419: 'beforereport': PL/SQL program aborted.
Report Builder: Release 6.0.8.25.0 - Production on Fri Sep 22 22:31:14 2006
(c) Copyright 1999 Oracle Corporation. All rights reserved.
Enter Username:
Start of log messages from FND_FILE
End of log messages from FND_FILE
Program exited with status 1
Concurrent Manager encountered an error while running Oracle*Report for your concurrent request 577860.
Review your concurrent request log and/or report output file for more detailed information.

I get the following error message: "Invalid Liability Liability account is invalid". I've tried both populating the ACCTS_PAY_CODE_COMBINATION_ID field and leaving it null. Some googling also said mentioned that particular error message may be misleading.
And yes, I'm passing the correct code from the lookup_type. The only difference is that for the one that works, I'm using an Oracle seeded source lookup. However, in the lookups screen I can't see where there are any special configuration.
I should also mention that the invoices will be imported from an external system, and there will be no PO attached to the invoice. I'm not sure if this info is relevent though.
I've done some researching and thinking and maybe there is some kind of profile option I need to set but I haven't been able to find it yet.
Also, I can't find the AP_ERRORS_GT table or any other closely named ones.
Edited by: Sean Ong on 15/08/2012 01:27

Rep-1401: formula name : Fatal Pl/SQL error occured

Hi,
I am using report builder 6.0 and recently came across a error while running the report. Rep-1401:<formula name> : Fatal Pl/SQL error occured.
I created a formula column in the report. In that i have three local variable.
f_val number := 0;
s_val number := 0;
t_val number := 0;
t_val := f_val/s_val ; --> this gives the above fatal error.
t_val := (f_val + 1)/s_val; --> this gives the above fatal error
t_val := f_val/(s_val + 1); ---> no error
if i change the value of s_val
s_val := 1;
t_val := f_val/(s_val - 1) ; ----> this gives the above fatal error.
Can anyone help me to solve this problem or is it report builder bug.
Please help me, as i desperately need help.
Thanks

Thanks for ur reply.
I used nvl too, but the same error occurred.
For the information in my question I by mistake typed
t_val := (f_val + 1)/s_val; --> this gives the above fatal error.
but when the value of f_val = zero and s_val is zero why it gives fatal error when i divide, i used nvl on both the variable while dividing but still got the same error.
but if s_val is greater than zero then no error occurs.
please help me, I feel it is a bug.

Rep-1401 : Fatal PL/SQL error occured

Hi,
I am using report builder 6.0 and recently came across a error while running the report. Rep-1401:<formula name> : Fatal Pl/SQL error occured.
I created a formula column in the report. In that i have three local variable.
f_val number := 0;
s_val number := 0;
t_val number := 0;
t_val := f_val/s_val ; --> this gives the above fatal error.
t_val := (f_val + 1)/s_val; --> this gives the above fatal error
t_val := f_val/(s_val + 1); ---> no error
if i change the value of s_val
s_val := 1;
t_val := f_val/(s_val - 1) ; ----> this gives the above fatal error.
Can anyone help me to solve this problem or is it report builder bug.
Please help me, as i desperately need help.
Thanks

The best way to handle this is to just add an exception handler that handles a zero divide.
EX:
function...blah
var3:=var/var2...
EXCEPTION
when zero_divide then
var3:= 0;Zero Divide is a built-in exception to handle cases just like this - so if you run into it, you can set it to whatever you want

REP-56055 exceedign maxconnections

Hi ,
i m getting error REP 56055 while running a report form a in a browser output format pdf
I searched on many forums and i have made the changes like
1. repserver.conf : maxconnect :3000 idletimeout :40
2. reports/dtd/rwserver.conf : EngineResponsetimeout :5
i restarted the reports services after that but still the REP 56055 is coming
pls help me for the solution

The change is not to be made in DTD (rwserverconf.dtd).
It has to be made in $OH/reports/conf/server_name.conf
Thanks
Ratheesh
[    All Docs     ]
http://otn.oracle.com/documentation/reports.html
[     Publishing reports to web - 10G ]
http://download.oracle.com/docs/html/B10314_01/toc.htm (html)
http://download.oracle.com/docs/pdf/B10314_01.pdf (pdf)
[   Building reports - 10G ]
http://download.oracle.com/docs/pdf/B10602_01.pdf (pdf)
http://download.oracle.com/docs/html/B10602_01/toc.htm (html)
[   Forms Reports Integration whitepaper 9i ]
http://otn.oracle.com/products/forms/pdf/frm9isrw9i.pdf
---------------------------------------------------------------------------------

Help me keep unlimited data. reps being extremely rude and not helping...

So I don't want to make this long and boring so I'm going straight to the point. I am grandfathered in and I know there are many discussions on here about this but I need serious help. I don't know what to do. Long story short, I went to my local normal Verizon store and asked politely to be on the 12 month payment plan for a new phone. And I stressed I wanted to keep my unlimited data. No problem they said....45 limited later they come back and say sorry, we cannot do that. Doing the payment plan makes you sign a new 2yr contract. I was mad obviously but left politely not knowing any better. But it didn't seem right. So I called the 800 support number and they said there is no reason why they shouldn't have done that for me. The guy said he shouldn't of told me this BuT he told me that reps don't like doing that because they don't get as much If any commission for doing so. So he said they usually come up with a lame excuse like the one they told me. He told me to go right back in there and tell them that yes they are able to do that. So I did. I got a different rep and he was acting weird about it. Get this... I told him my situation and gave him a puzzled look when he explained he doesn't know what he can do, HE said "what's that condescending look for?" I justccan't believe he said that how unprofessional of him to call me, a customer or ten years condescending. I was astonished. But that's not even my point. He didn't know what todo so called the manager over and she claims to have spoke with the "president" and "CEO" of their Verizon in north east ohio, this was a wooster Ohio Verizon. And claims that they don't allow that and what I was originally told by the rep is true. That is changes the contract going on a payment plan the 12 month one not the edge. I told her what the 800 number has told me and she said they are wrong. PLEASE HELP ME :( AGAIN, I was not rude or anything at all with them. They treated me like garbage because I want to keep my unlimited data. How can I do this? Can I go to another Verizon perhaps In Ashland Ohio and do the payment plan and keep my data? Sorry for the long question but any help would be TREMENDOUSLY appreciated. I am in wooster Ohio btw

brant13,
I want to start off by saying, I am truly sorry for the way that you have been treated at that the store location. This is by no means how we run a business. I can assure you that if you do the Device Payment Plan http://vz.to/ZILXBT that is for 12 months that you are able to keep the unlimited data plan. You can always go to the store location on Commerce Pky in Ashland, OH. That is a direct store location and they should be able to get you set up with out any kind of issues. Please keep us posted if you have any further troubles. Again, I apologize for any inconvenience this may have caused.
KevinR_VZW
Please follow us on Twitter @VZWSupport

Rep-0118:Unable to create temporary file error in Report Builder

I have installed Report Builder (latest edition) for windows 2000 server, but my users on windows XP cannot create the report it gives them
Rep-0118:Unable to create temporary file error
Please help me out
Vijay

You have to change registry settings by going through REGEDIT. Under hkey_local_machine/software/oracle/<oracle home>, look for variable REPORTS_TMP. Change value for this, for example c:\windows\temp or something like that where you want oracle reports to create temp files.

Help Needed REP-1800 Formatter error VGS-1701 Not enough memory

Hi. Gents
Help needed
I’m working on a Report, it gets some 2 million records and the report pages are approximately 52,000
It works fine if the pages are lesser then 48,000 or the data is less let say one and half a million, the problem occurs only after 48000 + pages formatted.
Report is generated successfully when trying to go to the last page it throw an error.
REP-1800 Formatter error
VGS-1701 Not enough memory
I have already gone through the metalink DOC Id 95505.1 as well as OTN
But all in vain,
Any comments or help much appreciated.
Details are:
Reports 6i (Clients/Server) on Windows platform
(Windows XP Professional with SP 2)
Database: Oracle9i Enterprise Edition Release 9.2.0.5.0
Computer:
Pentium(R) 4, CPU 3.00GHz, 1 GB of RAM
Still 20 GB free space
Thanks & Regards

I don't see the point in making a report with more than 48,000 pages, I think Al Gore will not be happy when you start printing it...
The problem might be caused by the fact that Reports needs to format all output at once, and then even 1GB of memory will probably be not enough. Formatting all pages at once is needed if you use pagination with displaying total number of pages. If you have this, try to get that out of the report definition and try again.

AT&T customers service reps. (Phone) and in the store not on the same page!

On 6/27/15, I called into the 1(800) number to order a new phone and change my plan to the "Next" plan. I went through whole process with the rep over the phone. I asked if I could pick up the phone from the AT&T store in my area. She told me I would have to go into the store and got through the process there. She stated, I would only have to pay the taxes (around $42) on the phone and pick what installment plan I wanted. Well I went into the store and spoke with a sales rep. picked the phone I wanted and proceeded with the process. First I was told I had to pay my bill which was not an issue $127 the rep double charged my card. In which a manager had to fix. Then I was told I had to pay $200 for downpayment to be on the Next plan. When questioned was told oh we do this for customers getting an additional line, t(the rep I spoke to that morning said paid the taxes for the phone) so I paid the $200. On 7/9/15 upon paying my bill I happened to look at the details of my account. I notice the charge of $201 on 6/27/15 but my bank account reflected the amount of $242. from AT&T. So I called customer service and spoke with a rep by the name of Robert. Robert explained the confusion then, stated I did not have to pay the $201 for the Next plan. I asked if I could have the $201 moved towards my bill, he stated yes it would not be an issue. When he tried to make the adjustment he was unable to and informed me that I would have go into the store. He also verified with his supervisor of the issue. He said he would have all the info needed documented on my account. Later that day I went on the AT&T site to remove the mobile TV app and was unable do. So I got on the chat live contacted a rep Arvin, who helped me with issue. Then I asked him the same question in reference the Next plan. He confirmed with a supervisor that indeed I did not have to pay downpayment, just the tax. He also put in notes on my account and said go into the store. I arrive to the store (Snellville, GA) and was approached by Pamela. I told her the issue and she proceed to tell me, that AT&T runs credit checks for additional lines. Which when I transferred to AT&T they ran a credit check. But for an additional line and switch to another plan. I told her what the other 4 reps which includes the original rep that I started the initial order on the morning of 6/27 told me. Pamela stated that they were wrong and did not know what they were talking about and they don't deal with customers as the store does. And she would look at my account and see. I told her I have the print out of the chat from Arvin. After she read the notes she proceeded to tell me I was wrong and the other reps were wrong and then she called the 800 number spoke with a customer service and the rep she spoke with told her "NO" they don't do that and I was correct in what I was saying about my the issue. Pamela told her, she was incorrect and that she need to go read the regulations and gave her reg to look up. During this time my mom was with me and she informed me a family friend was supervisor for AT&T Corporate office and to call her. In which we did and she stated the same of course Pamela said we wrong and was nice nasty in reference to it as in being a know it all that she just couldn't be wrong. My issue wasn't resolved and I felt like AT&T took my money and called myself and the 5 employees that worked there liars. For a company that has been on the news for overcharging their customers you would think that your company would have better customer service and all on the same page. And if the majority and a Supervisor were agreeing and saying that same thing. Pamela should have did the change on the account and not have a customer your company says it values to leave the store feeling the way I did. Meaning knowing that I was upset and that I was told the same thing by 5 employees of your company, Pamela should have tried to compensate me or made sure that I wouldn't have any thoughts of going to another phone company. I was made to feel like I was lied to. It's bad enough when you walk into the stores the reps are on you like vultures. And you feel overwhelmed and like you're at car lot. And the reps are wheeling and dealing for their commission. Now I'm concerned if I chose the right company???

I didn't even do the survey and the reps in the store said it had to be done over the phone I just never called back I had already taken time to drive to the store I wasn't about to waste more time dealing with an upgrade over the phone I just figured doing an upgrade over the phone would be the same as doing it in the store I don't understand what the difference is

Verizon Reps incorrectly led us to sign up for edge, now unable to use more everything plan

I have a family of 5, 3 people on one account and 2 of us each with our own accounts. We have all been loyal customers for 5+ years. With the data pricing changes and new plan options being rolled out, we decided we wanted to take advantage of the More Everything Plan. We also wanted to use Edge plans to upgrade our devices while getting the most cost effective discounts to make the plan work for everything. The main key to the plan is you pay ~$25 a month for your edge phone but your monthly line cost per phone drops from $40 to $15. This main all of our bills more economical.
Sounds great right? So we are in the store, we go through all the options and the rep edges up all of our phones and tells us to call next billing cycle during the week (not open on weekends) the "Transfer of account liability" line to then combine everything into our 10GB shared data plan on one account.
So we all left happy with our new phones and the 2 of us on our own accounts called the "Transfer of account liability" line when our next billing cycle began. We were then told YOU CAN NOT TRANSFER AN ACCOUNT WITH AN EDGE AGREEMENT
Wow...completely misled by the reps in the store. Now we are all stuck with double sized bills that would make no sense for us to ever sign up for on our own. The store has said this issue has been raised up to corporate since it was fully their fault but it has been over a month now and they still say they have no answer for us. THIS NEEDS TO BE RESOLVED.
The only option they suggested is maybe we could pay off our edge agreement in full (~$600 each) and then do the transfer. But the one question they can't even answer in this scenario is will we still receive the $40 ---> $15 discount on the monthly line cost for having an edge plan phone. If not, this would not make any sense and we would still be paying double what we signed up for.
This issue needs to be resolved ASAP as we have already paid multiple months since this started of exta high bills. I used to speak highly of Verizon but this has changed my mind completely. I'm coming to this forum as a last means of help as no other person in store or on the phone has been able to help.
Thanks

How To: Direct Message and ArnettH_VZW

Why was I lied to by in store reps and treated as if I did something wrong when trying to get a faulty phone less then 6 month old replaced?

I am writing to say I experienced the worse customer service ever from one of your stores!!! Not just the reps but both the day and night manager both were very rude to me, I am not going to saying I was a happy camper in talking to them but you are more then welcome to pull up the recodings and see that I was not being out of bounds with them....expecially after waiting over an hour to be seen in person then being lied to and calling back mad then next day! I have a Note 3 I purchased about 4-6 months ago that the screen went dead on. The phone still turns on and makes noies and recieves messages but will not light the screen up. I took it in the the Murrieta store last night about 830pm, after reading online that you can bring it back to any verizon wireless store for refurbished replacement. Well after checking in and witing till about 930pm (30 mins after closing) I was seen and given the 3rd degree about how I broke the phone. The representitive went thru the phone for 20 mins and continue to throw out ideas of how I broke it and hows it possible I could break it and again would ask if I broke it. After the 5th time stating I did not break it he look up my phone number and pulled my account (a while later we started) and stated he could get me a replacement by Tuesday of the following week, well that was a Thursday night and I was going out of town that friday so I explined that does not work and I need a phone ASAP. He then explianed I could pay for overnight delivery, I refused to pay for any charges as it was not my fault the phone was broken, He stated a manager could possibly waive the charge. I asked to speak to the manager, he coninued trying to help me for another 5 mins to which I eventually said can I just speak to the manager. He went and asked the manager to come over who was already dealing with another irrate customer. After waiting another 5-10 mins the manager came over and rudley asked how can I help you. I explained where we were in our transaction and that I was very unhappy. She rudley informed me that all they can do is ship the replacment and if I wanted they would ship to a venture store (my weekend destiation) and I could go piock it up from there and that it. I informed her that the rep has already offered overnight to my house by 1030am but I needed her to pay for the charges. She said fine she would and was very short and rude about it. At this point I was ****** and told her I felt she was being very rude and short to me and I understand she just dealt with an irrate client but I had been waiting well over an hour at this point for something turns out I could have done over the phone or should have as your stores dont offer in store replacement (I was told that a policy and they have no idea why the website would say come to the store but its wrong). I also informed her that it was a product I bought from your company that was giving me trouble due to it being faulty and its an inconvenence to me THE CUSTOMER....not the other way around. She said she was doing all she could do and could do no more.....NEVER once in the conversation did the manager offer her apologizes for my troubles, even after I stated she was being rude and I was very unhappy with her level of customer service in this problem with a warrantied item. I excepted the 1030am next day delivery and left. Well I was unhappy but left anyways and now its 1130am I go to check status of package and it says monday by 530pm delivery?????? So I called the store informed the day manager on duty (David <<Last name removed>>) I was lied to about a needed delivery of replacement and explained that I am very unhappy. Well turns out he had the staff listening on speakerphone as he informs me the staff remembers it differently and the manager on duty last night went above and beyond her duty by paying for my shipping and helping me. Then went on to say my screen was cracked via the notes shown which was never shown to me and they did not even have to help me as I did not have insurance. I explained the rep the night before spent 30 mins trying to find how I broke the phone and why I could have broke it to which he found nothing with the phone but apparently still put in the notes he found a pressure crack. I asked the manager if its the policy to just assume the thing is broken by the client to which he said YES, we have an extensive history with these devices and we are usually right in out ASSUMPTIONS! I informed him I was very unhappy and he was not a part of the conversation last night and to tell me his rude night manager went above and beyond was siding with his employees far beforing doing any research into the matter having only heard what his employees were talking about as I was explaining. He did not seem to care and explained that your policy are very strict and your employees must adhere to them to, guess this includes lieing to customers to get them out of the store. At this point I got his info as I seen the level of his customer support and service and hung up. This really makes me question the 15 year relationship I have had with Verizon Wireless!!! I now am leaving my family alone for the weekend and I have no form of communication as I will be on a boat off the coast of Ventura for 3 days......and I am left to think my best hope is to have a phone monday evening that I will mostly be charged full price for as the rep stated the phone he is replacing is broken........am I correct in this assumption.......Verizon Wireless Admin Verizon Wireless Customer Support
Message was edited by: Verizon Moderator

Sorry, I don't believe you when you say you don't work for the VZW.
Believe me or don't. That's simply up to you.
You are trying to explain to me that they could have just kick me out after
hours (even though I was there atleast 30 mins before closing, was checked
in and asked to wait)
No business is obligated to assist you after hours.
and that my phone probably is broken (even though the
rep could find nothing wrong and could show me nothing wrong still noted in
the notes it was broken)....sure sounds like a vzw rep to me.
I sure hope that, for your sake, that the phone is not broken.
You are assuming I was told of charges.....
At some point you were told of the charges because you mentioned them in your original post.
you also assume I was irrate and
demanding from the start....
In my 20 years of retail experience and dealing with customers I don't assume that you were irate. I am confident of that. I could tell from your original post that you were not an easy customer to deal with.
the website clearly states come to store for a
refurbished phone if your phone has a warranty issue which is what I did.
Can you post a link to this information on the website?
I will give you that you are very articulate in your answer (Thank you) but completely
unhelpful and ignore the fact that I was told something which now you make
me believe even more was done intentionally.
What does this even mean?
You say nothing can be
overnighted after 5pm....then why was made that promise?
FedEx has certain times that they can abide by for overnight shipping.
To get me to go
away?
Yes because it was 30 minutes after the store closed and they wanted you out of there.
There is policy and I understand that but there is also a thing
called customer service and thats what not what I received.
You obviously don't understand that there is policy or you would not have treated the employees the way that you admittedly did in your original post.
You get what you give. You will always attract more flies with honey than with vinegar.

HT5527 Why is it that when I bought my first generation iPad in October of 2010 the Apple sales rep at the Orange County California store suggested that I pay $99 for Mobile Me "coverage" and told me it was a "one time charge".

Why is it when I bought my first generation iPad in October 2010 the sales rep at the Orange County California South Coast Plaza store suggested that I buy Mobile Me service for $99 which he assured me was a one time charge and now, of course, Mobile Me has been discontinued and I've been "forced" to move to the Cloud and I'm being provided with another year of what Apple calls complimentary service with the clear indication that in a year I'm going to be asked to pay again for something I paid a one time charge for two years ago?

Mobile Me was the successor to .Mac (dot mac) which was "free" to all users but for a limited time. It included a free email address @mac.com and an amount of what we would now call "cloud" storage that went by the name of iDisk. iDisk worked great but with only dialup service for me it was barely useful.
So I didn't think much of dot-mac but lots of people thought it was worth paying for, so they did. Apple wanted to make it even more useful and integrate it with their portable devices which we all know as iPads and iPhones, and assembled a team to make it all work. This was to be called Mobile Me.
They failed miserably. Lots of people including me looked at the final product and said "huh?" Unfortunately for the Mobile Me engineers, one of those people was Steve Jobs. He first humiliated them quite publicly, then disbanded the team, including firing at least one senior manager who shall remain nameless.
This was the rocky beginning of what is now called iCloud, which is the "free" service I should have explained. iCloud includes an email address @me.com, and the 5 GB of "storage" which aggregates things like iWork documents, your email, calendars, Photostream, and iPhone backups.
You can buy more storage if you need more than 5 GB, but if you have more than that it's still free through September 2013.
What happens if you have more than 5 GB stored on iCloud and on September 2013 you don't pay? I'm not sure, but you have a year to think about it.

Hi, I'm having a problem with my first gen. iPad switching back to the apps page by itself. This started after upgrading to ios5. It will do this from safari or kindle. I have turned it off manually as suggested by a tech rep. without any improvement.

Hi,
My 1stgen iPad keeps. Switching back to the apps. Pages by itself after installing ios5. I have shut it down manually as suggestedby a tech rep but the problem still exists.
Thanks, Jim

1) This is because of software version 1.1. See this
thread for some options as to how to go back to 1.0,
which will correct the problem...
http://discussions.apple.com/thread.jspa?threadID=3754
59&tstart=0
2) This tends to happen after videos. Give the iPod a
minute or two to readjust. It should now be more
accurate.
3) This?
iPod shows a folder icon with exclamation
point
4) Restore the iPod
5) Try these...
iPod Only Shows An Apple Logo and Will Not Start
Up
iPod Only Shows An Apple Logo
I think 3,4, and 5 are related. Try the options I
posted for each one.
btabz
I just noticed that one of the restore methods you posted was to put it into Disk Mode First rather than just use the resstore straight off, I Have tried that and seems to have solved the problem, If it has thank you. previously I have only tried just restoring it skipping this extra step. Hope my iPod stays healthy, if it doesnt its a warrenty job me thinks any way thanks again

New FiOS Internet Customer Lied to By Sales Rep - EXTREMELY UNHAPPY

I had FIOS Internet installed in my new apt about a month ago. Before moving, I conducted my due diligence among the providers in my area. In order to sell me on the product, I had a couple chats with Sales Reps, which was documented on some type of call log. Anyways - on the last call I had, the Sales Rep convinced me to order FIOS Internet over the phone. She assured me that she would be able to match the price as reflected and promoted online. I wanted the 25/25 Internet service which was 49.99 for the first 12 months, and 69.99 for following 12 months. The Sales Rep then sent me the confirmation e-mail displaying the price. I immedaitely notified the Sales Rep that the discount offer was not reflected, but she assured me that it would show up on my bill. She even went so far as to get a manager on the line to confirm that. The reason the Sales Rep said it wasnt reflected was due to a glitch/outage they were experiencing. Allegedly - the outage would not allow the proper discounts and credits to appear on their screen, but again she assure me that this would not be the case when I received my bill. On that condition (receiving a proper bill with the appropriate quoted price) I approved of the deal.
A month later, I received a bill THAT DID NOT REFLECT WHAT WAS PROMISED. After waiting for Verizon to amend the bill, to no avail, I decided to call Customer Service. That was an absolute waste of my time - an hour and change to hear the same story (not to mention the first Customer Service Rep deliberately hanging up on me after about 30 min). That what the Sales Rep said was not true - Sales Rep's cant match the online prices. [As an aside - why on Earth can't Sales Rep's for Verizon match the price that Verizon offers? That is very weird to me. You all work for the same company.].
Why cant Verizon match what was offered/promoted - and what is currently being promoted at the moment on the web?
To support my claim with facts - why would I agree to a $74.99+ price quote (that of 'no annual contract') for a 24 mo contract - when the 24 mo. contract obviously has a discounted price. Furthermore, in my due diligence and research, why would I agree to take a higher price when the quote online for the same service is far lower? All this implies is that in fact the Sales Rep did assure me that she could "match" the price promoted - there is no logical reason for me to accept anything else.
I need this to be resolved or I will soon cancel this service and move over to TWC. What this really amounts to is misrepresentation by the Sales Rep, and an unreliable Customer Service.

Hi mesalaza,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Customer Service Reps are wholly unqualified to serve customers

I have been dealing with several issues over the past few weeks and have been given false information on a number of occasions. I was double billed on my checking account asa result of this incompetence and the lead to believe I could upgrade my phone early up until the actual order was placed and then was told they would call me back and no return call was made. When I contacted customer service about these issues, I was basically told that there was nothing I could do about the situation and when I expressed a wont to switch to another carrier after having a Verizon phone for almost a decade, I was essentially told they were sorry to see me go. No attempt was made to keep my service in any way. It is concerning that I pay my bill on time every month and when I need assistance from customer service, I cannot trust the information I receive there because of being told several false pieces of information over the past several months on various occasions. Overall, I love my Verizon service but the customer support is completely unreliable and I cannot be trusted at this point to actually help me. It is completely worth an ETF to get away from this company as a service provider at this point. Unfortunately, I have to pay in order to get away from Verizon but at this point, I am not being given any other options by Verizon Customer Service. I have a feeling I will get no reply from Verizon regarding this because of their complete lack of respect for their customers and not sure if they will even leave this post on the forum but if so, I encourage anyone that has similar issues to reply so that Verizon sees that their customer service reps need to be better trained as a whole.

{please keep your posts courteous}
I have NEVER had a bad experience with CS. Sometimes you need to look in the mirror. Not always, but sometimes.
You stated on another post that other companies don't have bad customer service. Obviously you have never been with AT&T!

REP-58105

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