Repair (5S) Needs Proof of Purchase?

Looking for a quick response, I hope, to what I hope is a simple question.
I am trying to set up an iPhone 5S for repair.
Normally, when we submit phones for repair (company, not consumer), we are not prompted for a proof of purchase after the request is entered.
In this case, we are.
Also, the system is showing that it's an iPhone 5 when it's a 5S - could this be causing havoc of some kind?
Any insight would be appreciated since we've never had this come up before and I can't seem to find anything that speaks to it.
/K

I imagine 99.99% of those on this forum have no idea how Apple Business relationships work
There is a forum .
iPhone in Business and Education
https://discussions.apple.com/community/iphone/iphone_in_business_and_education
have a look there or I can ask the hosts to move your thread

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Iphone warrenty do you need proof of purchase?

sorry guys couldnt find the right catergory as i am new to this forum i borught a second hand iphone well it was new but it didnt come with a receipt i was wondering even though its covered by the apple warrenty as its only 4 days old will i need a receipt for to claim for a repair? also i took the risk of buying applecare aswell (not through) apple will i also need proof of purchase for that aswell if it was to break down over the 1 year mark thank you

im not suspicious of you..... "There is something that sounds very very wrong about your story. Where EXACTLY did you buy this phone? What model phone is it? Where did you buy Apple Care from?" that tells a different story......
anywho i wanted advice im sick of people always being negative on my posts i came for advice not the 3rd degree please if you arent going to be nice dont comment
yes my phone has a warrenty till next september the 8th 2015 but 1 year is not enough hence why i got the applecare to extend it to 2016
ive also heard from different forums over the past year saying that apple requires proof of purchase for warrenty claims instead of gettig a indian or chinese person on the phone and asking them and getting confused i thought i would try my luck here
ive switched from samsumg so im completely not in the loop about the warrenty etc i know with any other phone you need proof

Do i need proof of purchase when my phone is under warranty from apple ?

Hello people ..
i just bought a used i phone 6 64G from eBay. It is in a very good condition almost new almost a month or two old . Its is also under Apple warranty which can be determined from their website as well. The seller has not given me any proof of purchase as he has already mentioned that i don't need it anyway cz the warranty limit can be confirmed from their website .
my question is simple .
do i need the original proof of purchase to claim a warranty repair ? cz this line on apples website really bothers me
"A validated purchase date lets Apple quickly find your product and provide the help you need "and that i don't have it .. just need to confirm if all is alright now a bit late but for the info it is .. then may be i can ask this guy for the original receipt ?
or any suggestions what to do if one don't have the original receipts at all
Thanks

thanks .. for your answer
but to answer your questions ..
1-the eBay gives the proof of those purchases which are from eBay .The original receipt of the new phone when it was first sold, i was asking for that because i thought that the receipt from ebay wont work here despite i have it , the first buyer should have given it to me but told me that i dont need it and he has lost that anyway .
2 used here means that i m the second owner and it was sold to me under warranty (which extends for 9 months more) from another user ..usually people who sell devices give the original proof of purchase but this time i wasnt given .
so i just wanted to confirm if i need to show the first receipt from the apple store to prove that my device is under warranty or the date that shows from their database alone is enough to claim warranty.
i hope you understand what i meant .. its for my own confirmation and to clear my doubt ..

I need proof of purchase of my original iPhone

So I had an iPhone 5 bought for me back in 2012 when it was released and I immediately purchased Protect My Bubble insurance for it. Soon or later the camera started playing up so I took it to Apple and they replaced the entire phone within warranty. Now my second phone has broken and it's out of warranty, therefore I need to claim off of my insurance to get it replaced. However they want proof of purchase, in order to get this I need the IMEI number of my original iPhone as well as proof of replacement. Is this something Apple would be able to provide me?

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Hi jed0909000-
Welcome to the Best Buy forums!
It’s always a pain when you’ve lost that receipt that you now need so you can get your item fixed. I’m sorry to hear that you’re unable to locate it and I’d be happy to help if I can!
I wasn’t able to locate any purchase information with the email address that you registered on the forums. If you can send to me a private message with the following information, I can try to find it for you.
1.       Any phone numbers or other email addresses that your purchases may be under
2.       The exact date of the purchase (within a day or two)
3.       The exact store location where you made the purchase
4.       The total amount of the purchase, including anything else you bought at that time
5.       A general description of those items, if any
6.       How the purchase was paid for
You can send me a private message by logging into the forum and clicking on the button across from my name on this post.
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I need prrof of purchase to obtain a replacement item purchased in i-tunes. How can I get this? The e-mail does not appear to be available any longer.

Check your iTune Purchase History.
http://support.apple.com/kb/ht2727

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Hi there,
I bought my ipad in summer 2012 and left it on a train late last month and I'm now in the process of making an insurnace claim. I paid in cash and dumped the receipt as the ipad went out of warranty so have no proof of purchase
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You should have received an email confirmation of the purchase.
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My Ipod needs hardware repair, but don't have proof-of-purchase

Hi guys, I'm new over here. I don't know if I'm even posting in the right place, or if these forums are here for this kinds of questions. Sorry If I'm using them the wrong way...
The thing is that I'm having some troubles with my Ipod Touch. I first realized that there was something wrong with it when I tried plugging to a car adapter. It kind of sounded over the radio, but with very low volume, lots of noise, and without announcing that it was charging.
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The thing is that my mom bought my Ipod last November, in the Lenox Square Apple Store in Atlanta, and she then came to Venezuela and lost the receipt (maybe she forgot she needed it, or nobody told her about the warranty so she threw it away).
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I did! And according to the link you gave, it says that my Ipod is Registered, Expired for Telephone Technical Support, and Active for Repairs and Service Coverage, with an estimated expiration date of November 26, 2010, which seems about right--that's the week my mom came back from her trip!
So I'm a little bit more hopeful now, but still a little worrisome: the guy at the Apple Store checked the Serial Number using the bar code beneath the Ipod Box and said, "I need proof-of-purchase 'cause according to the system, this Ipod left a Store on May 2009, so it's ALMOST out of warranty, and Apple will require them that I give them a copy of the receipt."
Still. I'm thinking of printing that screenshot and showing it to him.
Thanks a lot luvlabs!

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Battery exchange program: is proof of purchase really needed?!

I own Apple PowerBook G4 and my battery falls under this exchange program.
I'm from Russia but purchased my notebook in the USA.
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I contacted Apple Distributors here in Russia (www.apple.ru, www.deepapple.com) about participating in this exchange program. But alongside with these two serial numbers they ask me for "proof of purchase" otherwise they refuse to exchange my battery.
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What can I do if I don't have proof of purchase for repairing my 5s?

There's some problem with my iPhone 5s.
Today I took it to Apple Store but it turned out they couldn't help me since I don't have proof of purchase.
After I left the Genius Bar I asked an employee there if an original iPhone box will be consider as "proof of purchase" if I can't show them the receipt, and he said yes.
I need to reconfirm if this is true before I have my family ship it all the way from other country to the US.
My situation is,
I bought the phone from some guy on Craigslist. He showed me the original receipt that proved he got the phone with a T-mobile 2-year-contract.
I didn't know having the receipt is so important when it comes to having Apple staff to fix the phone for me.
As far as I know, that guy had stopped paying for the monthly payment that he's supposed to, so the IMEI for my iPhone is blacklisted.
My questions are,
1. Can the original iPhone case be considered as a "proof of purchase" ?
2. If my IMEI is blacklisted, can I still get my phone fixed with Apple?

T-mobile provides the iPhone 5S with no down payment with a two year contract.
If the guy from Craiglist isn't honoring the contract, he hasn't bought the phone; it still belongs to T-mobile. Unless the receipt showed him paying the full price for the phone, it was not his to sell to you.
You have a defective phone that does not belong to you. Do you really expect Apple to help.

Repair (5S) Needs Proof of Purchase?

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